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Hotel Botanico & The Oriental Spa Garden

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Avenida Richard J Yeoward 1, 38400 Puerto de la Cruz, Tenerife Spain
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Traveler (2027)
360
Panoramas (44)
Room & Suite (579)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Botanico & The Oriental Spa Garden
Updated 09/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 80 hotels in Puerto de la Cruz
Location
4.4
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
GreenLeaders Silver level
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Boating
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Diving
Hiking
Horseback riding
Mini golf
Tennis court
Windsurfing
Archery offsite
Bicycle tours
Billiards
Bowling offsite
Evening entertainment
Fishing
Table tennis
Video game console
Books, DVDs, music for children
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Hot spring bath
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Mosquito net
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
Sun deck
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Minibar
Cable / satellite TV
Extra long beds
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Sofa bed
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, French, Russian, Spanish and 4 more

Location

Full view
83Good for walkers
Grade: 83 out of 100
53Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
2262Reviews133Q+A100Room tips
Traveler rating
  • 1,779
  • 332
  • 99
  • 29
  • 23
Time of year
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Most Recent
64philcarr wrote a review Aug 12
Lincolnshire, United Kingdom19 contributions11 helpful votes
As a family of four (children 10 and 12) we can only say the standards of this hotel were very high but its important to say we felt its more suited to adults than younger children (there's relatively little to keep them occupied beyond the main pool, although our son enjoyed the pool table and table tennis - there were very few children in the kids club). The general feel of the hotel is 5*, as you'd expect. We only ate daily at the hotel for breakfast, which was very nice with all options you'd expect. We did buy lunch a couple of times and also very nice. We had an inter-connecting room, which literally doubled the room size you can often get abroad (i.e. sofa bed in a single hotel room for children). The free bus in to the town centre was very helpful and we used it a lot. All staff very attentive,friendly and helpful. The lady on reception always referred to our children by their name, which was an appreciated touch. Overall, a great holiday in high-quality surroundings.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jimbo wrote a review Aug 11
3 contributions2 helpful votes
We have just thoroughly enjoyed a week staying at the Hotel Botanico. The room was spacious, always clean, turned down each evening and extremely comfortable for my wife, two boys and me. We had an interconnecting deluxe double room so my children had a room of their own separated by an internal door - perfect for acquiring a little space at the end of the day! All hotel staff including catering staff, receptionists and cleaners were exceptionally polite and friendly, making us feel welcomed and relaxed. The hotel is in a really nice area of Puerto de la Cruz and about 15 minutes walk downhill to the rugged coast lined with black sand beaches. The hotel interior is impressive, from the beautifully decorated, marble lined foyer to the quieter nooks and crannies. It was obvious to us that the hotel management and every member of staff take pride in providing an excellent level of service. The hotel’s gardens are worthy of mention too - stunning ponds and natural vegetation well-groomed - in view of the majestic Mt Teide. Sun beds were plentiful with clean towels provided and there was no pressure to ‘reserve’ a place. In addition, the pools were warm, well maintained, clean and spacious. The buffet style breakfast was outstanding with several chefs preparing fresh foods (omelettes, pancakes and cooked breakfasts) to our tastes with table service for drinks. We tried a couple of excursions throughout the week and pick ups were either at the hotel or very nearby. (Avoid Siam Water Park in August - it was a horrendous experience!) I would highly recommend this hotel to couples and families.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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meee11111 wrote a review Aug 7
Kefalonia, Greece1 contribution2 helpful votes
+1
Amazing hotel from the massages in the spa, to lazy days around the pool. The staff go above and beyond, knowing everyone by name. The pool lifeguard worked so hard cleaning the pool daily as well as around the pool and always on hand to help with umbrellas to extra towels. The rooms are gorgeous and beautifully clean, this is done daily, with water being replenished and a chocolate on your bed when turned down at night. We always have adjoining rooms. Amazing for children of all ages, with a kids club catering up to 14. They take them on trips to the lorro park, play games with them and even have a selection of PS4’s and Xbox’s 😂. Activities are also undertaken in the beautiful botanical gardens and even cookie making in one of the kitchen’s before heading for a bit of crazy golf. Oriental restaurant amazing, with plenty of other eating opportunities just across the road or take a trip into town on the free shuttle bus or taxi. I can’t speak highly enough from friendliness to cleanliness and things to do. You will not regret it, our 8th year in a row and already booked for next year…… Well done again Botanico!!!!!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Ter999 wrote a review Aug 2
Midlothian, United Kingdom3 contributions
Stayed here for 9 nights. Hotel is beautiful. Staff are all very friendly. Breakfasts and Lunches were very good. However, the dinner option(s) were terrible. Only 1 restuarant open on most nights and either Italian or Chinese. Very limited menu. Not great for children and would expect much more from a hotel of this calibre.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John Steading wrote a review Jul 2022
2 contributions5 helpful votes
Last of my many visits to this wonderful establishment. This gorgeous, timeless spa hotel remains the perfect location for those who want a break from the pressures of modern society. It sits in its own beautifully maintained grounds and exudes peace and tranquillity. The service is excellent, the staff being both friendly and approachable. Any slight problems you may encounter are dealt with immediately and thoroughly. Out with the very occasional boorish guest who brings their "Benidorm 3 star inclusive" behaviour to the establishment (not appreciated by management or the vast majority of guests) I would rate this hotel as faultless.
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Date of stay: July 2022
Value
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Room Tip: Call the hotel and tell them your preferences before booking. Check hotel website for full range...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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christine G wrote a review Jul 2022
Frome, United Kingdom82 contributions46 helpful votes
We have just returned from our third stay at The Hotel Botanico. The hotel is full of old charm, the staff are charming, helpful and friendly. The breakfast is extensive and delicious catering for every taste. Fresh and extensive - no rush, sitting in the airy dining room or out by the pool by the gardens. The rooms are comfortable with beautiful views out to the mountains or sea. You can spend the whole day relaxing by one of the Spa pools, inside or out. Treatments are on offer - I had a marvellous massage. The evening entertainment was good. There if you wanted it or the gardens beautifully lit to stroll round after dinner. We can't wait to return.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: We were happy with the mountain view and view of the gardens below.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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carmen suárez wrote a review Jul 2022
Santa Cruz de Tenerife, Spain12 contributions4 helpful votes
The hotel is absolutely fantastic, in the heart of Puerto de la Cruz, with beautiful gardens, absolutely romantic, the pool, the vegetation, the sobriety and elegance of its rooms, bathrooms with separate shower and bathtub, incredible views from the rooms. You can park your car at the hotel and it also has two wonderful restaurants, El Oriental and Il Papagallo, a luxury in the kitchen.... Extraordinary staff, worth it!!!! I went to a wedding that was held there and stayed as a guest.
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Date of stay: July 2022
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1 Helpful vote
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Cumpston wrote a review Jun 2022
Kendal, United Kingdom484 contributions139 helpful votes
+1
Superb hotel, excellent staff, beautiful suite. A perfect post pandemic choice. The grounds were a delight, with lakes, swans, turtles, fabulous birds. Everything was immaculate. The pool upgrades were very comfortable and the spa garden was quiet and exclusive.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Loved the suite we had overlooking the crazy golf. Lots of good restaurants nearby but we also...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nicksig wrote a review Jun 2022
York, United Kingdom57 contributions72 helpful votes
Apologies for the length of this review but our stay at this hotel was so mixed that it is hard to summarise in brief. The good points: There is no doubt that this is a lovely hotel. The grounds are beautiful and the spa area is fantastic for adults. The main pool is heated to perfection and lovely to swim in. But it is worth noting that the deep end really is deep and there is not much of a shallow end if you have small children. Our children are older but I would say this is not a hotel really designed for younger families. The rooms are very clean, comfortable and quiet. The staff, on the whole, are polite, helpful and attentive. We hired a car, for example, and that was very straightforward, and we also borrowed pool towels from the front desk. Gary was also excellent at explaining the lives of the jellyfish in the tank in reception to my son. Thanks Gary! The negatives... The big problem for our family of four was the food. We paid a supplement for half-board and were very, very disappointed with what we were offered. The breakfast was fine: standard buffet fare. For the evening meal, however, there were supposed to be three options: Italian, Chinese/Thai, and a buffet. But without being told on arrival, let alone explained why, only the Italian was open. This was a problem because a). eating in the same restaurant every night really became tiresome; b). the standard of the food was not great. The pasta isn't as good as in most half-decent Italian restaurants and one night my wife ordered gnocci only to be told half an hour later that there was a 'problem' with it and she needed to order something else. Sorry, but how hard can it be to prepare and cook a plate of gnocci? c). The choices on the menu are quite limited unless you want to pay a supplement, and there were no specials so every night we had the same choices - potatoes, soup etc for a starter and so on. d). The atmosphere in this restaurant was, well, non-existent. Every night they had the same awful muzak with a woman covering pop songs in the most awful way. Dear God, please change that and at least play some Spanish music or something local from the Canary Islands. In the end, my daughter was close to putting her fingers in her ears... The evening meals got so repetitive that we asked if we could swap it for lunch instead. The hotel said yes, of course. Great. But then the fun really starter. It was chaos. One day we order dishes only for no food to arrive from the kitchen for what seemed like hours. Then they forget my dish entirely, which was another 30 mins. In the meantime a waiter poured us a glass of 'complimentary' wine only for us to then be charged for it. We asked what was happening in the kitchen and apparently there was only one chef on duty as the hotel had trimmed its staff in preparation for a quiet period. This is simply not good enough for a hotel of this quality, Whoever made the decisions to close these restaurants and operate with a skeleton staff should be held to account as it is not acceptable. I would add that there was a big conference or event being held at hotel at the same time, and this seemed to have priority in terms of catering over the needs of regular guests. It is also worth noting that drinks are very expensive. 7 euros for a bottle of water at dinner, which was the same a glass of wine. Come on...this isn't necessary. The problems with food really put a dent in our stay at the hotel and in the end we chose to eat locally at our own cost. One other thing: there is a free shuttle bus in Puerto de la Cruz, but it doesn't operate in afternoon at weekends. This is bonkers as this is one time that you might like to use it. So, in sum, this hotel really is a mixed bag. If it could sort out its issues with catering to regular guests, I would say it would be worth visiting and we would return, but otherwise I would give it a miss.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Dr Simon wrote a review Jun 2022
6 contributions2 helpful votes
Wonderful hotel. Staff were really helpful. Rooms amazing. Great choice for Breakfast . Lovely pool. First night we walked towards beach which was a mistake.. a long walk and not the nicest. Go towards botanical gardens instead. Plenty of restaurants within 1/2 a Mile. Hotel bus regularly to closest beach, but nicest areas a short taxi ride away. We preferred to eat out. Puerto de la Cruz is much less touristy than the south, I prefer it, but there is less sun, We visited loro park, then hired a car and spent a couple of days in the south as the weather was warm but cloudy in the north. Hotel was very accepting of our lively 8 yr old boy, but there were probably fewer families here. ( weather/beaches?)
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Easy parking. Car hire a must unless you want to stay at the pool all the time. Easily arranged...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$198 - $281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel botanico and the oriental spa garden, botanico hotel, hotel botanico tenerife
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
252
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Frequently Asked Questions about Hotel Botanico & The Oriental Spa Garden
Which popular attractions are close to Hotel Botanico & The Oriental Spa Garden?
Nearby attractions include Botanical Gardens (Jardin Botanico) (0.1 miles), Jardin Aquatico (0.2 miles), and Tenerife FunBall (0.2 miles).
What are some of the property amenities at Hotel Botanico & The Oriental Spa Garden?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Botanico & The Oriental Spa Garden?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Botanico & The Oriental Spa Garden?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Botanico & The Oriental Spa Garden?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Hotel Botanico & The Oriental Spa Garden?
Conveniently located restaurants include Edelweiss, Delhi Darbar, and Restaurante Oliva.
Are there opportunities to exercise at Hotel Botanico & The Oriental Spa Garden?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hotel Botanico & The Oriental Spa Garden have an airport shuttle?
Yes, Hotel Botanico & The Oriental Spa Garden offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Botanico & The Oriental Spa Garden have airport transportation?
Yes, Hotel Botanico & The Oriental Spa Garden offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Botanico & The Oriental Spa Garden?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Botanico & The Oriental Spa Garden?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.