We have just thoroughly enjoyed a week staying at the Hotel Botanico. The room was spacious, always clean, turned down each evening and extremely comfortable for my wife, two boys and me. We had an interconnecting deluxe double room so my children had a room of their own separated by an internal door - perfect for acquiring a little space at the end of the day! All hotel staff including catering staff, receptionists and cleaners were exceptionally polite and friendly, making us feel welcomed and relaxed. The hotel is in a really nice area of Puerto de la Cruz and about 15 minutes walk downhill to the rugged coast lined with black sand beaches. The hotel interior is impressive, from the beautifully decorated, marble lined foyer to the quieter nooks and crannies. It was obvious to us that the hotel management and every member of staff take pride in providing an excellent level of service. The hotel’s gardens are worthy of mention too - stunning ponds and natural vegetation well-groomed - in view of the majestic Mt Teide. Sun beds were plentiful with clean towels provided and there was no pressure to ‘reserve’ a place. In addition, the pools were warm, well maintained, clean and spacious. The buffet style breakfast was outstanding with several chefs preparing fresh foods (omelettes, pancakes and cooked breakfasts) to our tastes with table service for drinks. We tried a couple of excursions throughout the week and pick ups were either at the hotel or very nearby. (Avoid Siam Water Park in August - it was a horrendous experience!) I would highly recommend this hotel to couples and families.…
Amazing hotel from the massages in the spa, to lazy days around the pool. The staff go above and beyond, knowing everyone by name. The pool lifeguard worked so hard cleaning the pool daily as well as around the pool and always on hand to help with umbrellas to extra towels. The rooms are gorgeous and beautifully clean, this is done daily, with water being replenished and a chocolate on your bed when turned down at night. We always have adjoining rooms. Amazing for children of all ages, with a kids club catering up to 14. They take them on trips to the lorro park, play games with them and even have a selection of PS4’s and Xbox’s 😂. Activities are also undertaken in the beautiful botanical gardens and even cookie making in one of the kitchen’s before heading for a bit of crazy golf. Oriental restaurant amazing, with plenty of other eating opportunities just across the road or take a trip into town on the free shuttle bus or taxi. I can’t speak highly enough from friendliness to cleanliness and things to do. You will not regret it, our 8th year in a row and already booked for next year…… Well done again Botanico!!!!!!…
Stayed here for 9 nights. Hotel is beautiful. Staff are all very friendly. Breakfasts and Lunches were very good. However, the dinner option(s) were terrible. Only 1 restuarant open on most nights and either Italian or Chinese. Very limited menu. Not great for children and would expect much more from a hotel of this calibre.
Last of my many visits to this wonderful establishment. This gorgeous, timeless spa hotel remains the perfect location for those who want a break from the pressures of modern society. It sits in its own beautifully maintained grounds and exudes peace and tranquillity. The service is excellent, the staff being both friendly and approachable. Any slight problems you may encounter are dealt with immediately and thoroughly. Out with the very occasional boorish guest who brings their "Benidorm 3 star inclusive" behaviour to the establishment (not appreciated by management or the vast majority of guests) I would rate this hotel as faultless.
We have just returned from our third stay at The Hotel Botanico. The hotel is full of old charm, the staff are charming, helpful and friendly. The breakfast is extensive and delicious catering for every taste. Fresh and extensive - no rush, sitting in the airy dining room or out by the pool by the gardens. The rooms are comfortable with beautiful views out to the mountains or sea. You can spend the whole day relaxing by one of the Spa pools, inside or out. Treatments are on offer - I had a marvellous massage. The evening entertainment was good. There if you wanted it or the gardens beautifully lit to stroll round after dinner. We can't wait to return.
The hotel is absolutely fantastic, in the heart of Puerto de la Cruz, with beautiful gardens, absolutely romantic, the pool, the vegetation, the sobriety and elegance of its rooms, bathrooms with separate shower and bathtub, incredible views from the rooms. You can park your car at the hotel and it also has two wonderful restaurants, El Oriental and Il Papagallo, a luxury in the kitchen.... Extraordinary staff, worth it!!!! I went to a wedding that was held there and stayed as a guest.
Superb hotel, excellent staff, beautiful suite. A perfect post pandemic choice. The grounds were a delight, with lakes, swans, turtles, fabulous birds. Everything was immaculate. The pool upgrades were very comfortable and the spa garden was quiet and exclusive.
Apologies for the length of this review but our stay at this hotel was so mixed that it is hard to summarise in brief. The good points: There is no doubt that this is a lovely hotel. The grounds are beautiful and the spa area is fantastic for adults. The main pool is heated to perfection and lovely to swim in. But it is worth noting that the deep end really is deep and there is not much of a shallow end if you have small children. Our children are older but I would say this is not a hotel really designed for younger families. The rooms are very clean, comfortable and quiet. The staff, on the whole, are polite, helpful and attentive. We hired a car, for example, and that was very straightforward, and we also borrowed pool towels from the front desk. Gary was also excellent at explaining the lives of the jellyfish in the tank in reception to my son. Thanks Gary! The negatives... The big problem for our family of four was the food. We paid a supplement for half-board and were very, very disappointed with what we were offered. The breakfast was fine: standard buffet fare. For the evening meal, however, there were supposed to be three options: Italian, Chinese/Thai, and a buffet. But without being told on arrival, let alone explained why, only the Italian was open. This was a problem because a). eating in the same restaurant every night really became tiresome; b). the standard of the food was not great. The pasta isn't as good as in most half-decent Italian restaurants and one night my wife ordered gnocci only to be told half an hour later that there was a 'problem' with it and she needed to order something else. Sorry, but how hard can it be to prepare and cook a plate of gnocci? c). The choices on the menu are quite limited unless you want to pay a supplement, and there were no specials so every night we had the same choices - potatoes, soup etc for a starter and so on. d). The atmosphere in this restaurant was, well, non-existent. Every night they had the same awful muzak with a woman covering pop songs in the most awful way. Dear God, please change that and at least play some Spanish music or something local from the Canary Islands. In the end, my daughter was close to putting her fingers in her ears... The evening meals got so repetitive that we asked if we could swap it for lunch instead. The hotel said yes, of course. Great. But then the fun really starter. It was chaos. One day we order dishes only for no food to arrive from the kitchen for what seemed like hours. Then they forget my dish entirely, which was another 30 mins. In the meantime a waiter poured us a glass of 'complimentary' wine only for us to then be charged for it. We asked what was happening in the kitchen and apparently there was only one chef on duty as the hotel had trimmed its staff in preparation for a quiet period. This is simply not good enough for a hotel of this quality, Whoever made the decisions to close these restaurants and operate with a skeleton staff should be held to account as it is not acceptable. I would add that there was a big conference or event being held at hotel at the same time, and this seemed to have priority in terms of catering over the needs of regular guests. It is also worth noting that drinks are very expensive. 7 euros for a bottle of water at dinner, which was the same a glass of wine. Come on...this isn't necessary. The problems with food really put a dent in our stay at the hotel and in the end we chose to eat locally at our own cost. One other thing: there is a free shuttle bus in Puerto de la Cruz, but it doesn't operate in afternoon at weekends. This is bonkers as this is one time that you might like to use it. So, in sum, this hotel really is a mixed bag. If it could sort out its issues with catering to regular guests, I would say it would be worth visiting and we would return, but otherwise I would give it a miss.…
Wonderful hotel. Staff were really helpful. Rooms amazing. Great choice for Breakfast . Lovely pool. First night we walked towards beach which was a mistake.. a long walk and not the nicest. Go towards botanical gardens instead. Plenty of restaurants within 1/2 a Mile. Hotel bus regularly to closest beach, but nicest areas a short taxi ride away. We preferred to eat out. Puerto de la Cruz is much less touristy than the south, I prefer it, but there is less sun, We visited loro park, then hired a car and spent a couple of days in the south as the weather was warm but cloudy in the north. Hotel was very accepting of our lively 8 yr old boy, but there were probably fewer families here. ( weather/beaches?)
Great hôtel with a great location and full equipment! We will come back for sure ! They accepted dogs and give the furniture for them! The personal is very kind and very pro active. They can organize your trop to loco Parque ect