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Hotel Botanico & The Oriental Spa Garden

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Our hotel and spa, located in Puerto de la Cruz in Tenerife, is one of the most prestigious 5 star luxury hotels in the Canary Islands. Being the only official 5 star hotel “Gran Lujo”, we offer an elegant and tranquil atmosphere. In 1998 Hotel Botanico was the first hotel in the Canaries that became a member of the luxury hotel group "The Leading Hotels of The World". Classical in style, there is a timeless grace throughout our hotel, which we carefully maintain through ongoing investment programmes. We offer a variety of luxury accommodation combined with high-class restaurants and leisure facilities, including the award-winning Oriental Spa Garden for total relaxation. Enjoy from your room or suite the extraordinary views of the Atlantic or the Orotava Valley and Mount Teide. Experience the warm culture in this authentic part of Tenerife, combined with one of the most privileged climates in the world. Immerse yourself in the incredible nature, play a round of golf or just relax on the spectacular volcanic beaches.
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Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair access
Bar/Lounge
Free High Speed Internet (WiFi)
Shuttle Bus Service
Spa
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Hot Tub
Tennis Court
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Heated pool
Indoor pool
Adult pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Classic
Park View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Free breakfast with your stay
Location
Full view
83Good for walkers
Grade: 83 out of 100
37Restaurantswithin 0.25 miles
4Attractionswithin 0.25 miles
Reviews & more
1,908Reviews
2,155Photos
111Q+A
100Room tips
Traveler rating
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Hotel excellent and staff wonderful and personable. Food choice, presentation, taste exotic and also traditional. Choice of Spanish, Italian and Thai. Spa was totally out of this world. We sampled pedicures, facials and full massages. Relaxation is the byword.
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Review collected in partnership with Jet2holidays
Response from AlmaGTr, Community Manager at Hotel Botanico & The Oriental Spa Garden
Responded 2 days ago
Dear Pioneer17900747763, We're delighted to read that you have enjoyed the hotel during your recent stay in Tenerife. Thank you so much for sharing such a great review. Looking forward to welcome you back when your travel brings you again to Tenerife, Best regards, Gustavo Escobar Hotel Manager
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We have visited this fantastic hotel 4 or 5 times, we usually don’t return to hotels, but what an exception . We feel we are coming to our second home. Yes it’s old worldly, old fashioned but plush. Breakfast is out of this world. Sadly the other restaurants need work on.
Spa is
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Response from AlmaGTr, Director General at Hotel Botanico & The Oriental Spa Garden
Responded 1 week ago
Dear pamofstockport, Thank you for taking the time to leave your comments and opinions about your fifth stay in our hotel. We are going proudly share with all the team your compliments in special with Toni and Carlos. Moreover, we regret the service in our restaurants. Our restaurants usually receives many compliments for their professionalism and knowledge. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement. We are at your service for anything that you may need. Kind regards, Gustavo Escobar Hotel Manager
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Our room was of a good size and very comfortable with an excellent super king size bed and the room service was spot on. In fact all the staff from reception hall to dining rooms and bars were so courteous, friendly and helpful - they complement the hotel facilities perfectly. Wi
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Response from AlmaGTr, Director General at Hotel Botanico & The Oriental Spa Garden
Responded 2 weeks ago
Dear derekh872, Thank you very much for this review about your fantastic holiday in Hotel Botánico & The Oriental Spa Garden We are very glad to know that you were very satisfied with the wide selection of food, the gardens, the relaxing atmosphere, the Spa and the staff from the reception. We hope to welcome you once again at The Botánico Hotel. Best Regards, Gustavo Escobar Hotel Manager
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I judge a place by value for money and its pretensions.For the former I think it was probably ok but one of the world's leading hotels? I'm out of touch with that end of the market but I don't think so. A nice place that needs to think over its position in the market.Rooms a bit
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Response from AlmaGTr, Director General at Hotel Botanico & The Oriental Spa Garden
Responded 2 weeks ago
Dear jim s, Thank you for taking the time to leave your comments and opinions about your stay in our hotel. The majority of our clients who choose to stay with us for a relaxing break leave very positive feedback, and for this reason we are sorry to hear that your expectations were not met on this occasion. Although families are not our major sector of clients, we are obviously child friendly and offer special amenities for babies in the room, such as free special toiletries, free baby cot, free sterilizer, free baby bathtub and free baby strollers among others. Moreover we offer a baby-sitter service (against fee) for those parents who wish to enjoy the Spa facilities for a couple of hours, leaving their children in good hands. We understand however that you wished to spend your holidays with your family, especially having a small baby, and therefore regret if our hotel has not been the right choice and that we were not able to meet your expectations. We must however mention that, albeit children and teenagers under 16 are not allowed into the Spa in order to preserve the relaxing and tranquil ambiance of this facility, both the main pool and the children’s pool are heated at 26ºC-27ºC degrees. The temperature is measured daily, several times a day. Furthermore we can assure you that the regulation does not allow temperatures above the mentioned Celsius degrees as the products used to clean the water, such as chlorine, would otherwise not be effective and this might be a source for hygienic issues. The information regarding the Spa access is clearly stated on our web-site, on the tour operator’s catalogue and on the hotel’s directory. We truly regret that this has not been sufficiently advertised and that your holiday in our hotel has been marred by this aspect. The Spa has been created to offer our guests the possibility to unwind from the daily routine and to relax and find tranquility in this peaceful setting. This might be disrupted if children were allowed into this area. We remain at your entire disposal for any further comments you would like to share with us. Yours faithfully, Gustavo Escobar Hotel Manager
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This is a lovely luxurious hotel in a good location. The staff are helpful and very pleasant.
There are three restaurants on site, a little expensive but with good food.
The breakfast is wonderful with a very wide range of choices.
Our only gripe and it is a small one, is the har
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Response from AlmaGTr, Community Manager at Hotel Botanico & The Oriental Spa Garden
Responded 2 weeks ago
Dear Diane H, Thank you for sharing your great experience in The Botánico Hotel with with all Tripadvisor users. It is fantastic to read that you keep lovely memories of your holidays in the hotel because of the professional and attentive service, the high quality of food and drinks and the excellent room. Willing to welcome you again in Hotel Botánico & The Oriental Spa Garden for another visit, please contact us before regarding your preference request, and we assure you as always our best attention even with the towels. It would be a pleasure to welcome you again at Hotel Botánico & The Oriental Spa Garden. Best Regards, Gustavo Escobar Hotel Manager
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Photo provided by managementHotel Botanico & The Oriental Spa Garden
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Professional photo exclusively commissioned by TripAdvisorHotel Botanico & The Oriental Spa Garden
The Suite Presidential Bill Clinton at the Hotel Botanico & The Oriental Spa Garden
Professional photo exclusively commissioned by TripAdvisorHotel Botanico & The Oriental Spa Garden
The Suite Presidential Bill Clinton at the Hotel Botanico & The Oriental Spa Garden
Professional photo exclusively commissioned by TripAdvisorHotel Botanico & The Oriental Spa Garden
The Suite Presidential Bill Clinton at the Hotel Botanico & The Oriental Spa Garden
Professional photo exclusively commissioned by TripAdvisorHotel Botanico & The Oriental Spa Garden
The Suite Atico Jacuzzi Reina Sirikit at the Hotel Botanico & The Oriental Spa Garden
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Hi is the spa open today. We are in another hotel on the north of the island but our spa is shut was wondering how much it is to use the spa facilities and if your open today thanks
The spa is usually open every day until 8 pm. If you are two and not a bigger group, I would ring the reception and check with them. They would know if they can accomodate or come up with another suggestion :-)
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Hi is the spa open today. We are in another hotel on the north of the island but our spa is shut was wondering how much it is to use the spa facilities and if your open today thanks
Good morning Please contact our Reception for full information: +34922381400 Thank you
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Hi - if I wanted to spend a day at the beach, what are my best options from the hotel?
Good morning, We have a shuttle with a daily schedule to go to the nearest beach and town centre.
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What facilites do you have for teenagers?
This hotel caters more for older guests,there is a spa 2 swimming pools but not much else.The botanico is a splendid hotel,if the stay was on the shorter side I think it would be fine.There are many bars and restaurants near the hotel but bare in mind in the winter its not a teenagers destination.Hope this helps regards Jack
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What 4 or 5 star hotel in Tenerife would you recommend for a family with children 8, 11 and 14
The Botanico is the only hotel I've been to, it's fabulous for grown ups but not sure about kids. The spa section of the hotel is exclusively for adults but there is a pool all the family can use. I suppose it depends what the kids like to do. There is wifi in the rooms.
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Previous
"In winter the balconies of the suites on the ocean view side do not have much sun during the day."
"4th floor rooms offer a better view if overlooking the pool as trees can obscure view from lower floors"
"Ambassador Suite offers plenty of room."
"Ambassador rooms are larger and have a seating area."
"Ask for a room on the upper floors with a sea view."
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PRICE RANGE
$193 - $606 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel botanico and the oriental spa gardenbotanico hotelhotel botanico tenerife
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
252
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