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Calle Calzada Martianez 2, 38400 Puerto de la Cruz, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (982)
360
Panoramas (15)
Room & Suite (300)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 81 hotels in Puerto de la Cruz
Location
Cleanliness
Service
Value
Welcome to the Gran Hotel El Tope where you will be made to feel at home during your stay with us.Our philosophy is to create a warm and enjoyable atmosphere where all our guests are considered to be our friends.Enjoy the calmness and the facilities provided in a warm and cosy family-like atmosphere where our kind staff members will be on hand to assist you at all times.Our hotel reflects the hospitality typical of the area as acknowledged by our guests.Our guests will enjoy free Wireless DSL Internet access throughout the hotel. The Gran Hotel El Tope is magnificently located with a panoramic view of Puerto de La Cruz and the fabulous Valle de la Orotava. In addition, it is also adjacent to the Martianez Shopping Centre, which is less than five minutes walk from the Atlantic Ocean beach and next to the fabulous swimming pool complex, Lago Martianez. The hotel is only 25 and 90 kilometres from the airports Tenerife North and Tenerife South, respectively. Each room is spacious and bright with a unique and elegant character, where every detail makes a difference. Our en suite facilities included fully equipped bathrooms, hair dryer, T.V., Telephone, wall-to-wall carpet and air-conditioning, as well as an optional safe and a mini bar. Their balconies are overlooking the sea or offer a view to the mountains.The swimming pool is located in a unique setting surrounded by green vegetation and magnificent gardens.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Hiking
Billiards
Car hire
Secured parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Evening entertainment
Table tennis
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, French, Spanish, German

Location

Full view
97Great for walkers
Grade: 97 out of 100
110Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
1,413Reviews153Q+A100Room tips
Traveler rating
  • 477
  • 509
  • 250
  • 96
  • 81
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
Allison G wrote a review Aug 2020
2 contributions2 helpful votes
My husband and I stayed here for a week. Sebastian was very nice and moved us when we had a polish couple who had their music blaring although, they should have been moved at least we had some peace. The rooms are dated but very clean, the photos that are shown for this hotel are not the the same in person. The waiters came across as not liking the English and they couldn’t do enough for the Germans, Polish, ect. The food was very bland and we only ate breakfast here as the restaurants are very cheap and the food is very good. We wouldn’t come back to this hotel again as it’s on top of a hill and we counted 130 steps to get to it and no air conditioning!
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Date of stay: August 2020Trip type: Traveled as a couple
1 Helpful vote
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paul d wrote a review Aug 2020
1 contribution
we have stayed in this hotel for many years as we live in the south of tenerife and the air condition has always been poor,but this time with 30 plus degrees outside and no air condition at all is terrible,coud not sleep and had to keep going on the balcony through the night to cool down,reception said they are trying to fix the problem ha ha.also people walking in no masks on and not sanitising and no one to tell them.i had stayed in 2 other hotels 1 the same day and 1 a week earlier,and they were very thorough,staff on the reception and staff on the dining area makining sure you had your mask on and and sanitised,people just walking in the dining room without sanitising then we all use the same utensils for the food,this just didnt happen in the other hotels,people in the pool at 9.30 pm when it clearly states no one in the pool after 5pm.just non of the staff seemed to care,also the uk tv does not work but plenty of german channels,very dissapointed after all thease years of using this hotel,p.s please you can not expect people to sleep in thease very high temperatures without air conditioning
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Date of stay: August 2020
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HerandmeEdinburgh wrote a review Mar 2020
East Lothian, United Kingdom44 contributions16 helpful votes
When we reached the hotel, we were upgraded to a suite with a balcony which turned out to have a view over the pool. The room was as good as we could've hoped for with a massive bed and the cleaning service was excellent. The food was plentiful at braekfast and dinner times (we went half-board) although some of it was a bit bland, but that doesn't detract from what was available. A big thank you to Santiago, Angie and the rest of the staff in both the dining room and bar for their service. The hotel is half-way up the hill so their is a bit of a climb after visiting the "beach" area, which consisted of about 50 metres of black sand. The walk along the promenade was lovely as were the restaurants and bars, then there was the walk back to the hotel which was a bit of a trek for my partner who has COPD. we found a lovely tapas bar half-way up the hill which was a great rest stop. There were a number of German tourists in the hotel who were very nice and a bit more chatty that the UK ones. We also witnessed their carnival parade which was brilliant and 10/10 for the enthusiasm of everyone who participated in the parade. All in all, it was a lovely week in a lovely hotel. Hopefully we will be able to return in the near future
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Date of stay: March 2020
Value
Location
Service
Room Tip: Be prepared for a bit of a climb up the hill after visiting the beach area.
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itsmyopinionok wrote a review Mar 2020
Bristol, United Kingdom40 contributions44 helpful votes
My wife and I had stayed at the El Tope a number of years ago and felt it was time to go back. Disappointingly the hotel did not meet our expectations. I booked a Superior Corner Room almost a year in advance. I requested a specific location by email and this was confirmed by the hotel. When we arrived the room we expected was not available. We were told by a very unhelpful receptionist that rooms are only subject to availability - despite my confirmation email from the hotel. One of the other receptionists was more understanding and we were told that the room we wanted may be available the next day. We were also told that one of the reasons that our chosen room was not available was that the hotel has an agreement with a German Travel Agency for the best rooms. You can draw your own conclusions as to who this hotel prefers to cater for based on this and my further comments. The hotel advertises Air-conditioning on its own website and on other booking sites. However, this is false advertising as it is not turned on in the winter and even in the summer months it is only on for certain times of the day. My wife and I arrived just after the Calima (host sandy winds from the Sahara) so the temperatures were up in the high 20's and there was still a lot of sand about. Opening a bedroom window doesn't really help and is not good for those with respiratory problems or sensitive to noise. The food in the restaurant is definitely geared towards central European guests. The English speaking TV channels (of which there are only about 3) were not working. Despite promises, this was never fixed. German channels were working perfectly. Despite booking a Superior room, you still have to pay for the use of a safe and there are no coffee/tea making facilities - unless you pay extra. There was no bath; only a shower. No toiletries; just wall mounted bottles. The aluminium patio door was old and needs replacing as its very difficult to open. Despite an engineer trying to oil it, it was no better. The waste bins are unlined - very unhygienic. Drinking glasses were not wrapped and coffee were not cleaned adequately each day. No iron or ironing board in the room. No face tissues provided (this was a superior room). No information book in the room The standard of the superior room was in our opinion fairly basic. Overall, we felt the hotel was penny pinching, not catering for UK guests and needs a overhaul. A fancy bar does not make a good hotel. We spoke to the manager before leaving and advised him of our findings and that we were very disappointed that despite promises we were not offered another room and the TV channels were never corrected. Given the price charged there are better hotels than this in the area. We would go back, but only if the price was right and we would lower our expectations. In our view this is a 3 star hotel - not 4. Hence the 3 out of 5 score (which given the above is very reasonable). In the meantime, the hotel should immediately change its advertising of Air-conditioning to at least 'Seasonal' as currently it's just a downright lie.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: Ask for a mountain view - its sunnier as it faces South and less noise from the road
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3 Helpful votes
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karen g wrote a review Mar 2020
Strood120 contributions71 helpful votes
The Hotel El Tope is half way between the Le Paz area and the front. There are steps down and a not too bad slope down to the front. The rooms that face the mountain with a side view of the sea have the sun in the afternoon, which is pleasant to sit and overlook the pool. The sun starts to reach the sunbeds and the pool about 9.30 ( in March). The staff are helpful and friendly. especially the dining room staff. The dining area is large and you do not feel crowded at all. The food is variety and delicious . Every night is different. The rooms are decorated nicely and have a fridge and a safe( the safe you have to rent) The bathrooms are clean and spacious.Would stay there ain.
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Date of stay: March 2020
Value
Location
Service
Room Tip: The mountain rooms on the higher floors have best views.
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Response from Hoteleltope, Director de Relaciones Públicas at Hotel El Tope
Responded Mar 12, 2020
Dear Karen, Thank you very much for taking the time to share your experience with other travelers and for your lovely review. We are delighted that you had a pleasant stay and enjoyed your holidays with us. We would be more than happy to welcome you again if you decided to return to Puerto de la Cruz. Best regards, The Tope Team.
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PRICE RANGE
$62 - $148 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
220
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Frequently Asked Questions about Hotel El Tope
Which popular attractions are close to Hotel El Tope?
Nearby attractions include Xwander (0.1 miles), Bee Hive Pub (0.2 miles), and Playa San Telmo (0.3 miles).
What are some of the property amenities at Hotel El Tope?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel El Tope?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel El Tope?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel El Tope?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel El Tope?
Conveniently located restaurants include Indian Crown Tandoori, Vinoteca Con Pasión, and Indian Express.
Are there opportunities to exercise at Hotel El Tope?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hotel El Tope?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel El Tope offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel El Tope?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Hotel El Tope?
Many travelers enjoy visiting Castillo de San Felipe (0.9 miles), Bateria de Santa Bárbara (0.4 miles), and Church of Our Lady of Conception (2.0 miles).