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Smy Puerto de la Cruz

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Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1114)
Room & Suite (212)
Pool & Beach (190)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 83 hotels in Puerto de la Cruz
Location
Cleanliness
Service
Value
The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively.
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Property amenities
Free internet
Pool
Bar / lounge
Tennis court
Evening entertainment
Shuttle bus service
Conference facilities
Banquet room
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Meeting rooms
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Private balcony
Room service
Safe
Minibar
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, Spanish, German

Location

Full view
94Great for walkers
Grade: 94 out of 100
76Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
1577Reviews198Q+A100Room tips
Traveler rating
  • 462
  • 504
  • 363
  • 144
  • 104
Time of year
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Popular mentions
James wrote a review Sep 16
12 contributions1 helpful vote
This hotel has been given such a bad wrap on here. Nothing but hard working staff here....... I've never encountered any rudeness at all... The food is OK (and thats coming from a fussy eater) I booked this hotel because I wanted to avoid the 2200 bill coming back from a red listed country (Turkey) My welcom was warm.... I've had not a single problem here. Yeah the rooms don't look like the pictures (but with the same people that actually make a massive deal about this are the ones posting on Facebook with filters themselves 🤷🏼‍♂️) ... And if its got to a point where you've been asked to leave.. My only way of thinking after that is.. You've been the one thats being disrespectful or rude....... Its too easy to write a negative review these days and I think that some places should snap back..... Gone are the days when you (not me) YOU can treat the staff badly and think you can leave a bad review. Steph on the pool bar was great.... All staff are really welcoming at this hotel and to prove a point... House keeping always say hello when your passing and can't do enough for you. I find it very hard sometimes to travel on a UK passport because I never want to be tarnished with the same brush as any other rude English that have acted in a way for them to be ejected from the hotel. If you give respect you get respect..... Every action has an Equal and opposite reaction so rightly so if someone has been asked to leave because of there attitude then in my books thats great because I wouldn't want anyone like that around me when I'm trying to relax Covid measures are in place here so the dinner hall is not to busy with too many people and there's always staff around cleaning To finish on a positive... I'd definitely be coming back here for another week or 2 And on a lighthearted note.... Never dream about getting into a pillow fight with you Mrs In the room as the pillows are (comfortable as hell) but weigh about 2kg 😂 Thanks for the warm welcome and amazing service you've given me Room 707......sep 5th - sep 15
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Date of stay: September 2021Trip type: Traveled solo
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Response from Hotel Manager PLC, Director General at Smy Puerto de la Cruz
Responded 1 week ago
Dear FacelessVlog, I want to thank you on behalf of all the hotel Smy Puerto de la Cruz staff for your nice comments about them. Your opinion helps us to improve our services, and we have taken note of each and every one of them so that in your next stay at our hotel you are satisfied, and that is our main objective. At the same time, many thanks for choosing us too, and we look forward to give you a warm Welcome as soon as you can. Kind Regards, Smy Puerto de la Cruz Hotel Manager
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keithirism wrote a review Sep 5
Santa Cruz de Tenerife, Spain14 contributions3 helpful votes
The all inclusive alcohol was dreadful and also the wine was bad The food was always cool and just not appetising. The staff were excellent and the hotel was very clean Wouldn’t stay again plenty of other hotels in Puerto that are better. We travel a lot to hotels in Puerto as we live in the south of Tenerife this is normally on a three day basis and will not be using this one again.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Parking is very difficult in this area but hotel does have limited parking at a cost
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Response from Hotel Manager PLC, Director General at Smy Puerto de la Cruz
Responded 2 weeks ago
Dear Keithirism, I would like to thank you for taking some of your time to let us know your impression about your stay in our hotel. We are very pleased to read that you like the cleanness of the rooms. We also appreciate, the really nice words about our staff. THANK YOU! We regret that some aspect didn’t meet your expectations, especially because we are always trying our best to satisfy our clients’ wishes and requests. We have taken note of each and every one of them so that in your next stay at our hotel you are satisfied, and that is our main objective. Kind Regards, Smy Puerto de la Cruz Hotel Manager
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karen748 wrote a review Aug 2020
London, United Kingdom11 contributions10 helpful votes
I would avoid this hotel, the staff have absolutely no idea on customer service in these difficult times I would have thought that they would have showed some consideration for people with hidden health issues especially when a letter from a GP was presented. We were told to leave early with no offer of a refund and had to pay for new flights home. Appalling service all round.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Jevlaws wrote a review Aug 2020
Castleford, United Kingdom13 contributions13 helpful votes
+1
My wife and my 8 month old son travelled 22nd July - 5th August 2020. We were one of the first to stay at the hotel post lock down from COVID 19. This was our first time in the island of Tenerife. We chose this destination due to the extremely low cases over the last few months and when we arrived it was clear to see why. The hotel was immaculately clean.. hand sanitizers on every wall. Toilets were always kept clean and disinfected. And the staff were extremely friendly and welcoming. I’d like to mention Phillipe who worked the pool bar during the day and the bar inside on an evening. I understand he had worked at the hotel for considerable amount of time. He was so friendly and always went above and beyond. My only criticism is with the restaurant, we were all inclusive and we were allocated time slots to eat which was fine with us. Breakfast 7:30-8:30 - lunch 13:00-15:00 and dinner 19:00-20:00. The time was perfect for us. But we have 3 other children that didn’t travel with us on this occasion but could see it being an issue if they was. The pool bar had very ltd options and no vegetarian choice in the all inclusive package. Burger, chicken wings or hotdog. The choice of food in the restaurant was very mixed.. again not much vegetarian options. Salad, potatoes or soup was the main choices. I do eat meat occasionally but don’t eat seafood so was a little restricted with the choices. Again, I don’t want to knock the food just because I’m picky. There wasn’t a huge choice but I put this down to COVID restrictions. You have to wear a face mask in the restaurant unless eating. Another criticism is with the drinks terminals.. it’s self service. The soft drinks were not turned on, on a morning.. just juice (which was poor diluted out of a machine, not very nice) .. water or hot drinks. And the hot drinks were turned off at lunch time? We couldn’t get a coffee after we had eaten until we went to the pool bar. I thought this very strange? The main foyer of the hotel and the bar area Is very modern, clean and tidy.. we stayed on the 6th floor and had a pool view balcony room 632. The room was clean but quite small and very dilapidated. On one occasion there was a que for the lifts so I decided to take the stairs.. all the floors are identical except for the 5th floor which had modern carpets in the hall ways and different signage!? It was like a different hotel on the floor!! Would love to have seen the rooms!? I hope the hotel reads this review and explains the difference? All of my criticism’s have been minor and we would definitely consider going here again. Location was perfect. Lots to do and see. Supermarkets, beaches all within a few 100 metered walking distance but be prepared for some big, steep hills! If you have mobility issues this isn’t the best hotel for you. Overall, I’ve given 4/5 stars but few under different circumstances, (non COVID times) the hote would have been even better.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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kim wrote a review May 2020
Stockport, United Kingdom30 contributions30 helpful votes
+1
Nice hotel. I had a single room on the top floor with a large balcony with had great views of mount Teide. It was nice and clean and the tv and air con etc were all working ok. The food was good, different options every night and quite tasty. The staff were all very friendly and helpful. The pools were great, the lower pool had a bar right next to it and you can also order snacks and sit outside there. Quite a few shops, bars and restaurants nearby if you venture out. There was quite a few steps down to the town but had benches & cafes to stop along the way, so wasn’t too bad to get up and down which we did several times a day.
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Date of stay: September 2019Trip type: Traveled with family
2 Helpful votes
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Response from Dirección H, Guest Relations Manager at Smy Puerto de la Cruz
Responded Jun 1, 2020
Dear kimlou_91, Thank you very much for your wonderful feedback about our hotel. It is a pleasure for us to know that you have had a really good stay in Smy Puerto de la Cruz. We are looking forward to welcoming you again. Kind Regards, Smy Puerto de la Cruz Hotel Manager
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PRICE RANGE
$49 - $105 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sol puerto de la cruz hotel puerto de la cruz, puerto de la cruz sol
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
300
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Frequently Asked Questions about Smy Puerto de la Cruz
Which popular attractions are close to Smy Puerto de la Cruz?
Nearby attractions include Xwander Tenerife (0.2 miles), Jardin de Orquideas de Sitio Litre (0.1 miles), and Anderson Gay Pub & Show Bar (0.2 miles).
What are some of the property amenities at Smy Puerto de la Cruz?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Smy Puerto de la Cruz?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Smy Puerto de la Cruz?
Conveniently located restaurants include Indian Crown Tandoori, Bambi Gourmet, and Vinoteca Con Pasión.
Are there opportunities to exercise at Smy Puerto de la Cruz?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Smy Puerto de la Cruz?
Yes, dry cleaning and laundry service are offered to guests.
Does Smy Puerto de la Cruz offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Smy Puerto de la Cruz?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Smy Puerto de la Cruz?
Many travelers enjoy visiting Castillo de San Felipe (1.0 miles), Bateria de Santa Bárbara (0.5 miles), and Church of Our Lady of Conception (1.9 miles).
Does Smy Puerto de la Cruz have any great views?
Yes, guests often enjoy the ocean view available here.
Is Smy Puerto de la Cruz accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.