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Hotel Puerto de la Cruz by PY Hotels

Traveler (887)
Room & Suite (302)
Pool & Beach (154)


#24 of 84 hotels in Tenerife
The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively.
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Property amenities
Room service
Free Internet
Airport transportation
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know


Full view
96Great for walkers
Grade: 96 out of 100
72Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
100Room tips
Traveler rating
  • 413
  • 465
  • 321
  • 130
  • 77
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Popular mentions
We have just spent 10 days in this fantastic hotel. It is extremely clean,with very helpful staff. With a good selection of international food and various entertainment throughout the week. It will be difficult to match this hotel as it has so much going for it. The rooms were
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Response from Dirección H, Marketing & Community Specialist at Hotel Puerto de la Cruz by PY Hotels
Responded 4 days ago
Dear Roy J, Many thanks for taking the time to share your compliments with us. Your detailed descriptions are of great value! We are so happy to read that you spent a wonderful relaxing holiday at the Hotel Puerto de la Cruz and that we could meet your entire expectations. What a delight to learn that you particularly enjoyed our palm garden! Furthermore, your satisfaction towards your sea view room, the good food and the impeccable service makes me and my team feel very proud. We invest heavily in training our team to provide first class customer care to make sure that our guests leave us feeling that they have received exceptional service. When these efforts are acknowledged it makes all our hard work worthwhile. It has been a pleasure for us to pamper you and we hope to have the privilege of welcoming you back in a not too distant future. Best regards from sunny Puerto de la Cruz, Moisés Enoc Hernández Marketing & Community Specialist
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This has to be one off the hardest reviews that I have ever had to write. I always look for the best in everything no matter what but this hotel too the biscuit. Firstly I will start with the good points. The staff in the pool area mainly Maria,Domingo and Marcus are
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Stayed in this hotel on the 1st of April for a week, hotel is very clean, staff speak great english and cannot do enough for you. Great location, a quick walk to the town centre. Hotel food is also great with a themed night at least twice when we were there (oriental & mexican)
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Response from Dirección H, Assistant Manager at Hotel Puerto de la Cruz by PY Hotels
Responded Apr 21, 2019
Dear Mr/Mrs Cazz M, It has been a pleasure that you enjoyed your vacation at our hotel and we hope to see you again to give you a warm welcome a soon as you can. At the same time, we want to thank you for choosing us and for this opinion. We`re very happy for your opinion about the hotel team and our services, see you soon. Kind regards Miguel Borges Assistant Manager
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Been to a number of hotels in tenerife and unfortunately although nice enough hotel nice staff food choice was limited as was the entertainment . All inclusive was also limited compared to previous hotels visited. Not given details about hotel facilities eg indoor pool while
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Review collected in partnership with Jet2holidays
Response from Dirección H, Assistant Manager at Hotel Puerto de la Cruz by PY Hotels
Responded Apr 21, 2019
Dear Mrs. Tina, Many thanks for your opinion and comments and we hope to see you again in your next stay, I would just like to comment on one issue and that is that we don´t have an indoor pool at this hotel, but we take note of all your comments about our hotel services to improve it. We´re at your disposal and as you know we look forward to see you to give you a warm welcome the next time. Kind regards Miguel Borges Assistant Manager
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We stayed at the Puerto de la Cruz hotel for an entire week. The hotel is located on the upper part of the town, which makes it accessible to the highway, but not so much to the city center and beach promenade, unless you want to climb 150 steps, or take a cab. In general,
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Response from Dirección H, Assistant Manager at Hotel Puerto de la Cruz by PY Hotels
Responded Mar 24, 2019
Dear client, We want to thank you for the time you have spent commenting and evaluating our hotel, and we take note of your comments to improve our services, hoping that in your next stay you will be satisfied with your holidays at 100%. We are at your disposal for what you may need, and we`re looking forward to give you a warm welcome. Kind regards Hotel PY Puerto de la Cruz Team
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$58 - $98 (Based on Average Rates for a Standard Room)
sol puerto de la cruz hotel puerto de la cruzpuerto de la cruz sol
SpainCanary IslandsTenerifePuerto de la Cruz
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