Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The FERGUS Puerto de la Cruz has 301 rooms, all with terrace. Equipped with high speed Wifi and flat screen TV. There is a wide range of options, from double rooms to family rooms or suites. We have a buffet restaurant where you can discover the typical gastronomy, as well as a careful selection of national and international dishes. From breakfast included to all-inclusive, our guests can choose the regime that best suits their stay. The FERGUS Puerto de la Cruz has two swimming pools, one of which is heated and designed by the emblematic Canarian artist César Manrique based on subtropical gardens and volcanic stone walls. It is the perfect hotel to relax, spend long periods away from noise and overcrowding under the magnificent Canarian climate.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Mountain View
Languages Spoken
English, French, Spanish, German
Location
Calz. Martiánez, 17, 38400 Puerto de la Cruz, Tenerife Spain
Name/address in local language
Fergus Puerto De La Cruz
770 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Fergus Puerto De La Cruz hotel is met with mixed feedback, where guests commend the cleanliness, highlighting meticulous daily room service and public area upkeep. While the staff and efficient room cleaning receive praise, there are mentions of subpar bar service and occasional rudeness. Amenities are found to be satisfactory, yet some areas can feel crowded and may incur additional fees.
The atmosphere offers a blend of lively entertainment and an underwhelming dining experience. Room comfort is generally appreciated, though noise from children and traffic is a concern. The hotel's location is convenient for accessing the town center, but the surrounding steep terrain can be challenging.
Location
Inconvenient
Atmosphere
Lively
Rooms
Modern
Value
Reasonable
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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I stayed there solo, the staff were very friendly and helpful, there was a full entertainment programme and the hotel was very clean. I enjoyed Zumba, Latin Dance Class, Bingo, Karaoke, games night and dancing of an evening along with watching Live Bands, the entertainments team ensured that I was included. There was a huge selection of food during the stay, with freshly cooked meats of an evening and fresh eggs, pancakes, omelettes and churros for breakfast. There was a tapas bar, salad bar, pasta bar along with Spanish cuisine and a themed night every night. There was also white wine, red wine, sangria and beer on tap. The staff in the restaurant were very quick to pick up any used plates and turn around any used tables ready for the next guest. The hotel was very clean with cleaners working around the day to tidy. I paid for a sea view room and was on the 5th floor, the room was cleaned daily, hoovered and included shampoo and conditioner and a high powered hairdryer, which was a first! There was a mini fridge in the room and a bottle of water supplied on the first day which could be re-filled from the water machine during the stay. I was always able to get a sunbed and towels were loaned with a €10 Euro deposit. I really enjoyed my stay at the hotel, it was well managed and definitely 4 ⭐️ quality.
A special mention to Julio on reception who made me feel welcome from the moment I arrived and Ana and Goofy in the entertainment team who worked very hard to make sure everyone was included and all was done with lovely smiles 😊
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Date of stay: January 2024Trip type: Traveled solo
Room Tip:The water bottle on arrival can be refilled with cold water from the machine.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Feb 1, 2024
Dear Samm T, Thank you for choosing to stay with us at the FERGUS Puerto de la Cruz. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Tenerife a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. We really hope we can welcome you again in your next visit to the island. Kind regards, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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Just returned from a 4 night break. From start to finish everything has been really good. Reception staff were really friendly and helpful, the pool bar staff, especially Stephanie were welcoming and attentive. Our room 220 facing the main pool was modern and cleaned every day of our stay and the valentine's biscuits were a lovely surprise 🩷We were half board but took up the offer to pay a token amount to enable unlimited drinks with our meal each night. Beer, soft drink, wines and sangria to choose from. There was plenty of choice for breakfast and evening meal and the dining room is nicely decorated with helpful staff. The entertainment team throughout the day and night were very good and we enjoyed our nights in the lounge. The Fergus is on a steep hill and you can walk down the steps to the resort and back up but for a couple of euros you can taxi if you have mobility issues. Would definitely return and this is the 2nd Fergus hotel we have stayed in and enjoyed
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Feb 22, 2024
Dear Joanne C, Thank you very much for your holiday choice and your lovely comments on the FERGUS Puerto de la Cruz. We are proud to hear you had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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We just got home from our 7 night stay at Hotel Fergus. It was such a lovely experience.
We were a family of 5 (ranging from aged 6 to 84) on the All Inclusive option.
Our family room was a little cramped (it was the same room as my elderly inlaws with an extra bed in there) and there isn't a lot of storage space but the rooms are very clean and comfortable.
The hotel is beautiful, immaculate and you cannot fault the staff- every single member of staff gives you all their care and attention and they were amazing with my 6YO, he felt like a celebrity throughout.
The food options are great with a variety of traditional cuisines and more familiar options and there are so many different meal/snack times throughout the day.
The pool is a good size and they have a system in place to prevent the sunbeds being reserved which was nice to see. There is a pool bar open throughout the day and entertainment staff running activities like aqua gym, water polo, table tennis tournaments and much more throughout the day. The entertainment staff work their socks off and have so much energy in the heat, they put a smile on everyone's faces.
The evening entertainment consists of a kids club for 30 minutes in the evening, which my son looked forward to every night (musical chairs, dancing, games etc) and then cultural bits for everyone else- while we were there we saw a magician, a showband, flamenco, and an acrobat). There are plenty of drink options at the bar for the all inclusive guests.
The hotel is on a very steep hill and if you want to explore the area there are 155 steep steps down to the sea front however the hotel does provide a free shuttle bus service a couple of times a day for those who are less mobile or it is only €5 in a taxi to get up the hills. The hotel is in a good location for Loro Parque, we went and paid on the door but there are people near the hotel who can book trips around the island. We got a taxi there for €6 and then there is a free road train between Loro Parque and the seafront (about 15 mins walk from the hotel) that we used for the way back.
The seafront consists of lots of shops and restaurants, the "beach" is rocky apart from a small cove of black sand at Martianez which has a surf school. There is also Lago Martianez ocean pool, however when we were there it had been drained and wasn't open.
The only thing I would "complain" about would be that there are no drinks facilities in the hotel rooms. So once the bars are closed, there is no access to teas/coffees/water. We were up on the 5th floor so even during the day it was an effort to go and get a drink if we were in our rooms.
Overall it was a wonderful stay, we would definitley recommend it for families.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Take a travel kettle for your bedroom.
There is a fridge in the bedroom.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Sep 19, 2023
Dear jennifercW5577GV, Thank you very much for your valuable feedback and your kind words about our FERGUS Puerto de la Cruz. We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the availability of drinks facilities in the rooms, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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We went with Easyjet that describes the hotel as relaxing and nestled in gardens but our room like most was on noisy main road. To change to a quieter room costs £££££. Also the balcony door did not lock and fridge leaked. Food terrible including unsafe blood raw turkey and badly named food so if vegi careful because the margarita pizza has meat. Most food inedible and cold. Hotel bus service from hill top where hotel is located is irregular and impractical times. Often we waited for bus that does not run, so told receptionist that just shrugs.Don't expect much from the hotel evening entertainment. One night was karaoke only, the next just football on the TV and on another night 1 game of bingo and nothing else (and do not expect English TV channels in room as advertised as these do not work). Overall the hotel is tired and needs redecorating (please see pictures). Also our balcony rail shook forward and backwards. Unhelpful staff that say there is no one to deal with complaints. They say the manager may or may not be about at some time. Spoke to some Jet 2 customers who advised they were moving families out of the hotel to other hotels., Expect annoying rowdy and randy large teenage school groups (150+) , also running up and down corridors at all hours. Makes it feel like a youth hostel. This also leaves no sunbeds around pool with towels on floor used by the students. Holiday is not relaxing. Good sunbeds in hotel photos the hotel charges extra for. Playground for children as advertised is currently closed.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Eat elsewhere. Don't expect to sleep.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Jun 9, 2024
Dear dazh302, Thank you for taking the time to tell us about your experience at our FERGUS Puerto de la Cruz. It's disappointing to learn that you were unhappy with so many aspects of your stay. Please rest assured your comments and suggestions have been shared with our Management for review and action as we may certainly not satisfy everyone's expectations. Your experience is certainly not the standard we usually provide and we apologise for any disappointment caused. Kind regards and best wishes, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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This is not subjective but face, this hotel whilst stated as 4+ plus lacks in every way, its more like a youth hostel, with hords of children screaming, shouting, running around corridors and screaming until early hours in three morning, without supervision or hotel staff dealing with them. The food is warm not hit and very difficult to piece together a whole meal. I booked this hotel as it seemed geared to the more mature adults, however had I known this hotel extended stays to bus loads of teenagers I would have avoided, they are rude and unruly. The whole experience so far has been disappointing, I would definitely not recommend full board accommodation which is what we paid for, as we have had to eat out on several occasions to get a hot meal. Also full board does not include the full range of drinks, only a selection off the menu, extra charges apply for a range of drinks. On a plus note, the rooms are cleaned daily and the towels changed every day, can't fault the cleanliness of bedrooms, however toilets in reception are not good, the lock broke when a guest was inside and she had to be broken out, the lock has yet to be fixed.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Get put your walking shoes, this hotel is on a steep hill.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Mar 16, 2024
Dear H4557UDnicolag, Thank you for your stay with us and for taking time to share your experience at our FERGUS Puerto de la Cruz with us. We are sorry to learn that you had experienced poor service during your stay. We deeply regret the unsatisfactory experience you describe with the group of teenagers accommodated, the drinks proposed on the AI package as well as about the temperature and selection of meals offered in the restaurant. Please accept our sincere apologies for the inconvenience caused. Every detail is important to us therefore, be assured that we will look into this further to ensure that our guests feel like home. Thank you once again for your valuable feedback. Warm regards, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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We were a bit worried about our stay because of the mixed reviews we’ve read. But, we’re really happy on our stay. The food has different variaties everyday, different lunch and dinner. On the day of our arrival the dinner we were not sure what is it, cos we didn’t check the sign in the entrance, the second day is Italian, then Canary, Mexico and other nights we we’re watching the football in some british pub around so havent been for dinner. The staffs are really helpful, nice and friendly. There is no kettle in the room and you need to pay 12 euros for the kettle but because we needed the kettle cos we have a 5 months old baby, they gave it for free instead. No toiletries in the room, like shampoo, conditioner so bring your own. But there is a hairblower atteched in the room which is I wasn’t expecting. Bring your own towel for the towel, cos you need to pay 10 euros for the towel if you’ll go out swimming, but they’ll return it once you have them back the towel and they accept only cash. 🤣 We book a room and added an extra charge for the sea view but it’s not actually a good view cos the sea is a bit far, you would mostly see the other hotels and town, down the area. The location of the hotel is a good one when you wanted to go to it’s town. It’s just probably 5mins cos there are stairs which is close to the hotel, which would be a shorter way. but because we have a baby in a pram, we need to follow the road and go a bit longer way, which is just 10mins everyday walking uphill and downhill. They have pool and evening activities with prizes, which is so entertaining everyday after lunch and night after dinner. Unli drinks and food if you go all inclucives. We went December time, so they have gorgeous christmas decors all over the hotel and lobby. Overall, the experience is excellent and amazing. If I woud go back to the North of Tenerife again I would definitely stay in this hotel. Highly recommend.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Bring your own towel for the pool cos they’ll charge you 10 euros for the towel. But they’ll give...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Jan 2, 2024
Dear 632nikkak, Thank you so much for choosing to stay with us at our FERGUS Puerto de la Cruz and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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The food was very much the same every nite & Food was cold bread was dry . we wanted a walk in shower which we could if we paid an extra 50 euros, have to pay about 45 euros to go on the rooftop seating area, they say heated pool but we didn’t find it warm , we ate out nite & day couldn’t face the food. It is also at the top of a very steep hill or u could walk down 187 steps
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Wouldn’t recommend & it definitely does not deserve 4or 5 starmm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Owner at Fergus Puerto De La Cruz
Responded 4 weeks ago
Dear Belinda, Thank you so much for your stay with us and for taking time to share your experience at our FERGUS Puerto de la Cruz with us. We are sorry to learn that you had experienced poor service during your stay. We deeply regret the unsatisfactory experience and please accept our sincere apologies for the inconvenience encountered. Every detail is important to us, therefore, please be assured that we will look into your remarks about the meals variety offered in the restaurant, the quality of the bread options along with the food temperature to ensure that our guests feel like home. Thank you once again for your valuable feedback. Kind regards, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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We had a last minute holiday, booked one day, arrived the next. 4* to get something nice. It is nice, we were upgraded to a beautiful suite, far more room than necessary, 3 balconies and totally spotless. Sounds good yes? We arrived at 22.50 , no food available and all inclusive drinks stop at 23:00. After travelling since 11am a snack would have been appreciated. No apologies, flat no. On entering the room, beautiful, no kettle and can't hire one (which I personally refused to do) until the morning. It hadn't started well, but, we're gonna make the best of it. Booked trips the next day after a comfortable night, the beds are so comfortable, and got on with exploring and settling in. The towels need a refundable deposit, and the safe had a fee. Food, mediocre at best Location, ok if you enjoy walking in steep situations, the hotel is on a challenging hill, with steps/slope access into the resort. We took taxi each way in the evenings, around €5 each way, there a free bus during the day at selected times. ALL THIS POSITIVE INFO ..... Now resumed into the fact that the hotel was over run by schools on trips. It was like eating 3 times a day in a school hall. Kids having fun, ok, but consideration of others would be nice. The noise created prevented/spoilt/interrupted sleep, reading and general peace throughout our 10 days away. Entertainment was sparse, but expected in April, and please done expect this hotel to have a mainly English clientele, the quiz was interesting, read in 4 languages. Making connections was hard therefore. We decided, to have a nice time regardless of the challenges. (Cleaners kept forgetting to clean our room). Staff terribly pleasant, work really hard and very helpful. Home seems a very attractive place, I need another holiday, but I'll not be returning.
I hope others experiences are more positive.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Check for school trips.
The pool very small for hotel size
At full capacity it would be chaos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Apr 27, 2024
Dear Vacationer822245, Thank you very much for your stay and your valuable feedback about the FERGUS Puerto de la Cruz. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the inconvenience encountered with the groups of students accommodated during your stay as well as for the lack of a cold dinner upon arrival -which was caused, l assume, because we did not have an arrival time, and the daily housekeeping service in the rooms. We have taken good note of all your remarks and be assured we will do our best to improve our offering and prevent future occurrence. Kind regards and best wishes, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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We stayed for 5 days and seen the New Year in at the hotel. We arrived and the staff were friendly and helpful. We were on Floor 4 in a superior room with pool view. The room was clean, airy and spacious. Plenty of hanging space for clothes. Bathroom was clean, plenty of shower gel, shampoo, conditioner, hand wash and lotion and most importantly toilet roll. Towels were changed daily, rooms cleaned thoroughly and beds made daily as well. An hour after we arrived we received a call to the room to check everything was ok and we were happy with our room- lovely personal touch. There was also a large bottle of water in the fridge on arrival.
We were all inclusive. The drink selection was good, also included a selection of cocktails and the beer was actually quite nice although not sure what brand it was.. my partner had no trouble drinking it and enjoyed it everyday. I stuck to the sangria and it was strong and delicious. We ate everyday in the restaurant. Breakfast was probably the best meal of the day, with a massive selection. If you couldn’t find something you liked at breakfast then I would be very surprised. However the coffee in the restaurant was not the best, but did discover the day before we left that the coffee in the bar was so much nicer! Tip for you if you like your coffee. My partner is the fussiest eater and even he managed to find something to eat everyday in the restaurant. I’ll eat anything and thoroughly enjoyed the food. On New Years Eve the Hotel went to a lot of effort with a lovely meal and champagne on arrival and put together bags of blowers, hats etc for the celebrations. The entertainment on New Year’s Eve was good from what we seen, however we went down to the town square to celebrate. Entertainment as a rule was good but could have been better.
Only downfall of the hotel is that there are not enough Sun loungers for the amount of people staying and there were not enough tables and chairs in the bar for the amount of people staying.
We would highly recommend the hotel to adults rather than families although, they do cater for families with daytime entertainment but felt the hotel was more suited to adults. The town square is about a 20-30 minute walk down a steep hill but a taxi is under €5 down or back so not a massive deal. Plenty of restaurants and bars to choose from and apparently a fantastic Irish bar called Molly Malone’s that’s bouncing but we failed to find it..
Great stay, friendly staff and would visit again guarantee.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Jan 11, 2024
Dear sarahH9763KO, Thank you very much for your valuable feedback and your kind words about our FERGUS Puerto de la Cruz. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the number of sunbeds, tables and chairs available outdoors, the quality of the coffee offered in the restaurant as well as about the entertainment acts organised by our team, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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Me and my partner stayed at this hotel for our first holiday together. We went for all inclusive to make the trip less of a hassle and I wasn’t sure what to expect after reading reviews before coming.
As others have said, the breakfast is pretty standard and I especially loved the pancakes/croissants which could be topped by a Nutella nozzle. Sometimes the food was cold/lukewarm for lunch/dinner but if you went when the buffet opened this was usually slightly better. The food however was never inedible, and we often had 2 plates plus dessert or fruit (see pics below). I really appreciated the variety of sections, and the menu is themed around different world cuisines at dinner time which makes it a bit more exciting. It is worth noting, we are obviously a couple and aren’t very picky so I can see how the pasta/chips/roasted veg staples could be boring for children. All that would make the food better is hotter heat lamps and a tad more flavouring. The chefs even make pancakes/meat/eggs fresh infront of you so it all seemed high enough quality and we were never hungry.
We ate out for dinner a few times just because we are foodies aha—we really enjoyed blacksea restaurant, restaurante Bellamar and Restaurante el Camino. All within 10 mins walk of the hotel.
The drinks for all inclusive were a bit of a hit or miss. Me and my partner aren’t big drinkers, but as the option was there we would have a few each night. I liked the ‘Blue Fergus’ cocktail but sometimes it was too strong, other times it didn’t have the nice fruity taste—there just wasn’t consistency with the pool bar cocktails. I’d rather have nicer tasting cocktails than really alcoholic ones. Obviously the servers have a lot of guests but guest experience could be improved by more care with the drinks measures.
We took part in the evening entertainment some nights. We took part in karaoke and my partner took part in ‘Mr Fergus’. The staff made a point of greeting us after that and they really appreciated us joining in. The staff really build a good atmosphere and you can see them in the pool areas, playing with the children and families. Even as a couple it was fun to see what everyone was getting up to.
We had a superior sea view double room and I have no complaints about the actual room. It was a beautiful view, a comfy bed, large floorlength mirror for getting ready and a nice roomy bathroom. The cleaners came every day, saying hello as we passed and it was cleaned to a high standard.
On our last day as we were waiting for our transfer to the airport in the lobby, the guest experience manager came and checked in with us and took note of an issue we had with our room key as it kept resetting itself (happened 3 times over the week) and she was very eager to sort the issue. Any time we had to speak to reception they were incredibly helpful and have made us feel we could approach easily.
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Date of stay: August 2024Trip type: Traveled as a couple
Room Tip:Go to the buffet when it opens for all inclusive to get best selection/fresher food. There is bus...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susana Cuesta, Dueño at Fergus Puerto De La Cruz
Responded Sep 30, 2024
Dear Road40583159782, Thank you very much for your stay and the time taken leaving your valuable opinion on our FERGUS Puerto de la Cruz. It is our aim to offer our guests a comfortable and relaxing environment when staying with us, therefore we are pleased to hear that the room you were allocated helped to achieve this. We will be happy to provide your constructive comments about the meals temperature in the restaurant along with the choice and consistency in the preparation of the AI cocktails to the hotel management as this is the best way to help give the best service possible to our guests. Thanks again for choosing FERGUS Group. Hoping to see you again soon. Warm regards, Susana Cuesta Customer Experience FERGUS PUERTO DE LA CRUZ
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You have to check out on the times that are agreed by the hotel staff. You can ask but they will store your suitcases and belongings in a safe area at the back of the reception. Me and my fiancée travelled whilst we waited for our flight.
Hope this helps
There are more places to choose from in the Puerto de la Cruz area.
PRICE RANGE
$93 - $140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sol puerto de la cruz hotel puerto de la cruz, puerto de la cruz sol
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
301
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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