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We visited this run down, concrete block of a Hotel in September, two families with three teenage children between us. When you first walk in it looks amazing in the foyer, check in felt like I was in a funeral home, not a smile to...More
Response from Ramon V, Community Manager at Apartamentos Turquesa PlayaResponded 1 week ago
Dear guest. We regret that certain details of your stay were not satisfactory. We sure will improve with your suggestions and opinions.
Thank you for your visit and best regards.
Stated here with a large family group first impression were all good with a lovely reception area. Rooms weren't to bad we were on 5th floor so had great view from balcony and also an added bonus of an entrance to a roof terrace with...More
Response from Ramon V, Community Manager at Apartamentos Turquesa PlayaResponded August 30, 2017
Dear guest. We apologize for this circumstance. It is possible that a part of our staff, because of the language barrier, was not too talkative or effusive, but this is something we must correct, and we will do so. Thanks for comments about this subject....More
Checked in late on the 23rd of March. The reception area is very nice and well maintained.
We stayed in room 410 overlooking the pool area. The rooms are tired and need some updating but overall not bad for the price. We stayed on a...More
Response from Ramon V, Community Manager at Apartamentos Turquesa PlayaResponded March 30, 2017
Dear guest. We appreciate your feedback, and will take note of your remarks. Thanks for sharing your opinion.
To start from the positives hotel is in a good location about 5 min walk to the beach and 10-15 min walk from the city centre. Hotel is clean and tidy.
Onto the negatives All inclusive does not include:
WiFi have to pay separately from...More
1 Thank ViktoriaBach
Response from Ramon V, Community Manager at Apartamentos Turquesa PlayaResponded November 30, 2015
Dear guest. Thank you for your opinion. We regret that your stay was not as satisfactory as you expected. I would like to inform you that all collaborators an agencies have the schedule and the all inclusive service description.
The jacuzzi which you mention does...More
Ask for the soap and you will get one on 10th day of your stay (maybe). Ask for "heating" to fight cold during winter night and they will send you just round the corner to buy something "for eating". Ask for a wine to the...More
$78 - $185 (Based on Average Rates for a Standard Room)
Non-Smoking Rooms ,
Number of rooms
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Canary Islands >
Puerto de la Cruz
Also Known As
Apartamentos Turquesa Playa Hotel Puerto De La Cruz ,
Apartamentos Turquesa Playa Tenerife/Puerto De La Cruz
Good afternoon. There are no guaranteed views from the apartments. A few of them have a sideview to the pool, and others to the garden / backyard. However, you can send us a request in which you can tell us your... More
Good afternoon. There are no guaranteed views from the apartments. A few of them have a sideview to the pool, and others to the garden / backyard. However, you can send us a request in which you can tell us your preferences.