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Calle Granados 18, 38400 Puerto de la Cruz, Tenerife Spain
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Traveler (255)
Room & Suite (72)
Pool & Beach (31)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 81 hotels in Puerto de la Cruz
Location
4.3
Cleanliness
4.7
Service
4.8
Value
4.7
Travelers' Choice
Location of the Ambassador Apartments in Puerto de la Cruz: Our apartments are located in a quiet development within walking distance of the Botanic Gardens, 600 meters away. The nearest beach, Playa Martianez, lies 2 kilometers away, and the town centre, 2.5 kilometres. Several supermarkets, shops and restaurants are a mere 5-10 minutes away on foot. The apartment facilities: The Puerto de la Cruz Ambassador Apartments are ideal for people looking for a quiet relaxing holiday, as well as those looking for somewhere to enjoy the nature which is so characteristic of this region of the island, engaging in all kinds of active and sporting tourism activities. The grounds of the apartments feature spacious gardens, a freshwater swimming pool and a terrace with parasols and sun loungers, providing a magnificent view of Puerto de la Cruz.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Airport transportation
Non-smoking hotel
Sun loungers / beach chairs
Dry cleaning
Wifi
Outdoor pool
Heated pool
Sun terrace
Laundry service
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Room features
Private balcony
Safe
Seating area
Sofa
Kitchenette
Refrigerator
Flatscreen TV
Hair dryer
Kitchenware
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Mid-range
Languages Spoken
Spanish, German
302Reviews50Q+A39Room tips
Traveler rating
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INNA wrote a review Nov 2022
Madrid, Spain29 contributions
This hotel has many advantages - very friendly and helpful staff, good location, large rooms. Cons of the hotel - old-fashioned bed linen, no bath accessories (shower gel), cleaning does not wash dishes, the room was not cleaned the day before departure.
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Very easy to find free parking close to the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eric C wrote a review Aug 2022
28 contributions7 helpful votes
Hotel's Favorite
Lovely complex beautiful grounds and when we were there very quiet .The staff are all very friendly and helpful speak English and German. Room was very comfortable and spacious with modern furnishings. Shower was excellent . Pool side was always quiet and we used roof terrace as nice view of sea and a cool breeze. Only real downside could be for some the location . The area is very hilly and the nearest shops and restaurants and supermarket all involve hills about 5mins walk. We also walked down into proper de la cruz lots of steps and takes about 30mins ..coming back we used excellent taxis roughly 4/5 euro as coming back up would be a killer. Enjoyed our stay and highly recommend 👌
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Sep 20, 2022
Dear Guest, Thank you for taking a few minutes to leave your opinion, we are pleased to know that you have enjoyed your stay. Your comments are important to us. We are looking forward to seeing you again. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anthony H wrote a review Sep 2022
6 contributions5 helpful votes
+1
Simply fantastic apartments. Comprising of large lounge,breakfast bar, kitchen and bathroom. Plus wonderful grounds and small outdoor pool. Staff are a delight from the ladies on reception to the cleaners. The Apartments are on the outskirts ot town near the Botanic Gardens. There are restuarants of good quality within a 10 min walk. The town Centre is downhill and will take 20 mins. The walk back is all uphill but taxis cosing 5 euros are a good alternative. There are 2 Supermarkets close by. These apartments are simply great and you will not find better anywhere else.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Oct 9, 2022
Dear Customer, Thank you very much for your wonderful comments. It makes us very happy to read opinions like yours. It is an honor for us to know that you consider us the best apartments you could find. Thank you very much again. We look forward to welcoming you back to make your vacation the best ever. Best wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ade B wrote a review Sep 2022
2 contributions
Beautiful location, fantastic spacious apartment and the most friendly, helpful and generally wonderful staff that you could wish for. The cleaning and maintenance staff are brilliant, the rooms sparkling and the gardens just beautiful. September weather was glorious, 10 days of 25/26 degrees and the evenings were warm and balmy. The Ambassador, I think, is ideal for those who are looking for a peaceful, relaxing holiday, the nights around the apartment is near silent so will not be ideal for those looking for a livelier nightlife, though the town is only a ten minute walk or a £5 taxi ride. We generally don't return to the same places, preferring to explore new destinations though the Ambassador is going to change that for us, already looking at returning next year. The only advice I would give to those who are limited in the amount of walking they can do is that the walk to town is about 15 mins downhill but a very steep stroll back. Just something to consider but taxis are cheap and readily available and, as it would be difficult to find an apartment as good as Ambassador that extra cost would be well worth it. There is nothing at all I can criticise about our stay, I think when you go somewhere and can be made to feel as though you are the most significant guest they have, that is a special quality. Ambassador achieves that.
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: Our terrace looks out from the apartments, this perhaps is quieter and more private than those...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Oct 9, 2022
Dear Customer, Thank you very much for writing such a good review on tripadvisor. Comments like yours motivate us and give us strength to continue working in this way. It is a pleasure to make you feel at home. We look forward to welcoming you back. Best wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EricWirral wrote a review Sep 2022
Macclesfield, United Kingdom102 contributions57 helpful votes
My wife and I spent nearly 2 weeks at the Ambassador Apartments. We had a lovely relaxing time. The apartment (202) was spotless and looked out to sea across the road. Others had garden views. Very well equipped for self catering although we ate out every evening. The staff were lovely and helpful. The small pool area was great to relax and there was only ever a few people there. There were also rooftop sun areas but we found the sun beds uncomfortable compared to around the pool. 10 minutes walk in either direction to 2 very well equipped supermarkets (The Mecadona one is closed on Sundays) It’s about 30 minutes walk into the centre of town but only 10 minutes to the La Paz area where there are lots of restaurants. We would definitely recommend these apartments.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Sep 21, 2022
Dear Mr. Wirral, Thank you very much for taking the time to write your review of your stay at our "Ambassador Apartments". We are pleased to know that you enjoyed your relaxing holiday in our well-kept complex. Our staff thanks you for your positive comments. Your words motivate us to continue working with the same enthusiasm. We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chloe wrote a review Jul 2022
2 contributions2 helpful votes
I stayed here with my boyfriend for a week, the apartment was beautiful it had everything we needed, a kitchen with a oven and plates/ cutlery and a iron. Also had robes towels which were replaced. The hotel was lovely, quiet and very clean. There is shops and restaurants close by and 10mins away there is main town with more restaurants and a beach. All of the staff were very helpful especially Paula (sorry if I spelt the name wrong) we had problems with our transfer and she contacted them and was really helpful and manage to find out the time for us. I would recommend this hotel and would stay here again.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Jul 6, 2022
Dear Customer, Thank you very much for taking your time to rate us so positively on tripadvisor. We are very happy that you enjoyed your stay in our Ambassador Apartments. We look forward to welcoming you back. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jill, SouthWest wrote a review Jun 2022
1 contribution1 helpful vote
We stayed here for 2 weeks March/April and loved the apartments. Very comfortable and equipped with everything you could need. The place was spotlessly clean and the outside areas very well cared for, with loads of sunbeds and seating to enjoy. These are the best apartments we have stayed in after many years of self catering holidays, made all the better by the brilliant staff. We couldn't fault them, available 24/7 and always friendly and helpful.If we come back to Tenerife we will definitely book again.
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Date of stay: March 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Jun 24, 2022
Dear customer, Thank you very much for sharing your review of your stay with us on tripadvisor. It is a pleasure to know that the ambassador appartments are the best flats you have stayed in after many years and that our staff have been brilliant. Words like this are very comforting to us. We look forward to welcoming you back soon and making your holiday the best ever! Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martin H wrote a review Jun 2022
1 contribution1 helpful vote
Beautiful setting. Excellent apartment decoration supporting the the tranquil nature of the apartment gardens. Very comfortable and well equipped. Spotlessly clean. Highly efficient, helpful and friendly reception staff and cleaners
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: You need to know the walk from sea front to apartment is hilly, very much so in one or two places.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Jun 24, 2022
Dear Guest, Thank you, we are pleased to know that you have enjoyed your stay. Your comments are very important to us. We are looking forward to seeing you again. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Freya S wrote a review May 2022
London, United Kingdom11 contributions10 helpful votes
We thoroughly enjoyed our 5 night stay here. The apartment was extremely clean and very well equipped with everything we could need. We had a ground floor apartment with a patio which had a great view of Mt Teide on a clear day! We also liked that there was extra outdoor seating and sofas out the front of our apartment (111), as well as a great supply of sun beds around the pool and in the upstairs sunbathing areas. The gardens are very well looked after and the resort itself was very quiet and peaceful. The service from all of the staff was impeccable - they were so friendly and were happy to help with anything! We would definitely come back here purely based on service alone. We didn’t have a car while staying but enjoyed exploring the area by foot. We did numerous walks into the town and the La Paz strip which provides a selection of restaurants closer by. So if you’re happy to walk and explore a car is definitely not an essential. The only things we would have added are oil, salt and pepper and some antibacterial cleaning spray for the times that we cooked ourselves - but these are only very minor things. Thank you for a lovely stay!
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Jun 4, 2022
Dear customer, Thank you very much for your comments on tripadvisor. It is a pleasure that you enjoyed your holiday in our "Ambassador Apartments". We look forward to welcoming you again. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy M wrote a review Apr 2022
Great Yarmouth, United Kingdom3 contributions1 helpful vote
We stayed for 2 weeks over Easter holidays. The apartments are rated 3 star but the condition exceeds many of the higher rated places we have stayed in the past - very well looked after, cleaned daily and equipped with pretty much everything you could need for a self catering holiday (and there is strong Wi-Fi in the apartment). It’s set about a mile up the hill from the seafront in a residential area - we found it a beautifully quiet and peaceful place to stay, most of the time the only noise we heard was from the blackbirds in the garden. As well as the pool area there are 2 roof top terraces offering views of Teide and the sea. There are 2 supermarkets, numerous restaurants and a bus stop all within a 10 minute walk. The staff are very friendly, polite and helpful. Very highly recommended.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Apr 24, 2022
Dear guest, Thank you very much for your last stay and for recommending us. We are glad to hear that you enjoyed your stay and that our apartments are a wonderful, quiet and peaceful place to stay and enjoy. We look forward to seeing you again at the Ambassador Apartments. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$58 - $106 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
44
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APARTMENTS AMBASSADOR - Updated 2022 Prices & Hotel Reviews (Puerto de la Cruz, Spain)

Frequently Asked Questions about Apartments Ambassador
Which popular attractions are close to Apartments Ambassador?
Nearby attractions include Xwander Tenerife (0.5 miles), Botanical Gardens (Jardin Botanico) (0.3 miles), and Jardin de Orquideas de Sitio Litre (0.5 miles).
What are some of the property amenities at Apartments Ambassador?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Apartments Ambassador?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Apartments Ambassador?
Yes, free parking is available to guests.
What are some restaurants close to Apartments Ambassador?
Conveniently located restaurants include Indian Crown Tandoori, Bambi Gourmet, and Black Sea Restaurant.
Are there opportunities to exercise at Apartments Ambassador?
Yes, guests have access to a pool and a sauna during their stay.
Does Apartments Ambassador have airport transportation?
Yes, Apartments Ambassador offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Apartments Ambassador?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Apartments Ambassador?
The staff speaks multiple languages, including Spanish and German.
Are there any historical sites close to Apartments Ambassador?
Many travelers enjoy visiting Castillo de San Felipe (1.3 miles), The English Library Tenerife (0.6 miles), and Bateria de Santa Bárbara (1.0 miles).
Is Apartments Ambassador accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.