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Apartments Ambassador

Calle Granados 18, 38400 Puerto de la Cruz, Tenerife Spain
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Traveler (324)
Room & Suite (72)
Pool & Beach (31)
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About

#2 of 77 hotels in Puerto de la Cruz
Location
4.4
Cleanliness
4.7
Service
4.8
Value
4.8
Travelers' Choice
Location of the Ambassador Apartments in Puerto de la Cruz: Our apartments are located in a quiet development within walking distance of the Botanic Gardens, 600 meters away. The nearest beach, Playa Martianez, lies 2 kilometers away, and the town centre, 2.5 kilometres. Several supermarkets, shops and restaurants are a mere 5-10 minutes away on foot. The apartment facilities: The Puerto de la Cruz Ambassador Apartments are ideal for people looking for a quiet relaxing holiday, as well as those looking for somewhere to enjoy the nature which is so characteristic of this region of the island, engaging in all kinds of active and sporting tourism activities. The grounds of the apartments feature spacious gardens, a freshwater swimming pool and a terrace with parasols and sun loungers, providing a magnificent view of Puerto de la Cruz.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Airport transportation
Outdoor furniture
Sun loungers / beach chairs
Dry cleaning
Wifi
Outdoor pool
Heated pool
Sun terrace
Laundry service
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Room features
Private balcony
Safe
Seating area
Sofa
Kitchenette
Refrigerator
Flatscreen TV
Hair dryer
Kitchenware
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Charming
Mid-range
Languages Spoken
Spanish, German
332Reviews59Q+A49Room tips
Traveler rating
  • 274
  • 48
  • 9
  • 1
  • 0
Time of year
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MelSavage wrote a review Apr 8
Bedfordshire, United Kingdom127 contributions10 helpful votes
+1
The Ambassador apartments were a perfect base for our short break. Set back on the hill behind Puerto del la Cruz in a quiet location. The apartment was clean and had everything we needed. The staff were polite and friendly and happy to help. We used the pool a couple of times but found it a bit cold so didn’t stay in long! The gardens around the apartments were beautifully kept. We had a view down the the sea and on the roof terrace to see Mount Teide. I would be more than happy to stay here again.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 1 week ago
Dear Mr. Savage, We were very pleased to receive your positive review! We wish you all the best and thank you for choosing us for your holiday. kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nichola b wrote a review Apr 3
2 contributions
Such a lovely place quiet clean helpful staff will go again residential area kiosk at end of road cheap beer and bocadillios close to supermarket plenty of sun loungers but not around pool wi fi no noise no music played around pool steep walk on return from town
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Steep climb back fro town I did fall on steps take good walking 👟
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 1 week ago
Dear guests, We are delighted to read your impressions of your vacation at our apartments. We will continue to do our utmost to ensure that our guests continue to feel very much at home with us. We are very glad that you enjoyed your vacation with us! We would also be delighted if we could welcome you again! Thank you very much for your time! We wish you all the best! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gillhodgson1 wrote a review Mar 2024
Fareham, United Kingdom2 contributions
+1
We chose this hotel after reading the excellent reviews on Tripadvisor and our stay lived up to the reviews. Our apartment was exceptionally clean and was cleaned every day. We were in room 117, so we had a ground floor apartment with views over the well kept gardens. There was a sun lounger, three chairs and a table plus an airer outside. Inside we had a TV in the lounge and in the bedroom, some German channels but also a couple of English. I took my iPad so we could watch Netflix using the hotel Wi-Fi. There was lots of storage space in the spacious bedroom (cupboards, drawers, hanging space). The bathroom was also large, with a walk in shower. The kitchen seemed ok, we only made a couple of simple meals but there was a good sized fridge and enough cutlery/crockery. The pool was a good size and the sauna was an added treat! There were plenty of sun loungers on the sun terrace with a view down to the sea and on a clear day you could see Teide. It's a 15-20 minute walk down to the town and a steepish walk back up but it's easier if you use the Agatha Christie steps. Lots of supermarkets around (two within a 5 minute walk from the hotel) and plenty of restaurants and bars close to the hotel (5 minute walk) as well as all the way into town. Being a little way out means it's quiet there but everything is within easy reach. We walked in and out of the town but I understand the taxis are cheap. We caught the bus to La Oratova and you could also catch a bus to Santa Cruz. The buses are cheap and clean. The staff are very friendly and approachable. If we return to Tenerife we will definitely return to this hotel.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: The reception staff are very helpful and can give you bus times and directions to the bus stops....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 2 weeks ago
Dear customer, Thank you very much for your review on tripadvisor and for your detailed description. Reviews like yours help us to keep improving. We look forward to welcoming you back soon. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chippie1 wrote a review Mar 2024
Norfolk48 contributions48 helpful votes
We chose to stay here for a week of nice weather and having read the reviews decided it would fit the bill. The apartments are in a lovely quiet residential neighbourhood not too far from restaurants, shops etc. We arrived very late due to delays with passport control, however we received a very warm welcome by the chap on reception. The apartment was very clean, and had everything you need for a week or so. The cleaners do a very thorough job and were always happy and chatty. The pool and sauna area was extremely clean and never busy and the two rooftop terraces were quiet with plenty of sun beds. The only slight issue was the noise from the guests above. We requested a higher room, unfortunately on this occasion we were not allocated one and were woken every morning at 6:30 by scraping of furniture and what sounded like a baby elephant lumping about. We understand that the hotel has little control over the time that guests arise, but perhaps consideration of using the felt patches which you can get to stick to the feet of furniture might reduce the noise for the comfort of other guests. Aside from this issue, we had a lovely stay and would recommend.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 3 weeks ago
Dear Guest, Thank you very much for taking the time to write such a positive review of our Ambassador Apartments. We look forward to welcoming you again. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Deb wrote a review Mar 2024
Lancing, United Kingdom33 contributions15 helpful votes
We booked Agora Chalet, as the apartments were fully booked. It is one of the best villas we’ve ever stayed in. Perfectly arranged inside and out, large garden, detached, great car cover (for a small/medium car), spotlessly clean and fantastic decor. Well equipped kitchen. Lots of seating, tables, cushions outside and equipment for the beach is a nice touch. The area feels quiet and safe. Pop over the road for a swim and a sauna - quite a bonus. The staff are very helpful and friendly. Would totally recommend.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: You won’t get a large car in the garage but there is parking in the road outside
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 4 weeks ago
Dear customer, Thank you very much for taking the time to write such a good review of our Chalet and our staff. We hope to welcome you again very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debbie F wrote a review Feb 2024
Tavistock, United Kingdom67 contributions19 helpful votes
+1
We had the best time! Perfectly located away from too much noise and touristy places but close enough for a lovely walk to the centre of Puerto de La Cruz! Walked back a couple of times but a bit of a hike if you’re not active but an easy 6-7 euro taxi ride back up the hill if needed! Gorgeous serviced apartment with patio and small but functioning kitchen. Good restaurants close buy and a couple of great supermarkets for when we cooked! Grounds were stunning and the pool was secluded and perfect! Nothing to dislike and everything to love! Staff were all fabulous too! And they spoilt me for my birthday 🤗
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Feb 18, 2024
Dear guests, We were very pleased to receive your positive review! We wish you all the best and thank you for choosing us for your holiday. We look forward to welcoming you soon, Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BillC12375 wrote a review Jan 2024
Berwick upon Tweed, United Kingdom20 contributions9 helpful votes
Lovely apartment complex in a quiet but accessible part of the town. Well appointed lounge/kitchen - comfortable bedroom. Attractive gardens with lots of trees and ornamental shrubs - all immaculately kept. A small pool which was more than adequate and never busy. Friendly and helpful reception and housekeeping staff.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: You are a short distance from two excellent supermarkets. Several restaurants are close by, all...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Feb 3, 2024
Dear Customer, Thank you very much for taking your time to write a good review of our apartments and staff. We look forward to welcoming you back very soon. Best wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Toadie43 wrote a review Jan 2024
Ashford, United Kingdom200 contributions47 helpful votes
+1
What a wonderful place these self-catering apartments are one of the best we have stayed in The staff are brilliant, and the gardens are emaculate It was about a 20 min walk downhill to the centre and sea front comming back up took a lot longer but taxis are only about 6.5 euros and if hot is a good option. There are two supermarkets near and a handful of restaurants aprox five min walk too and 10 min going back up. Will definitely return
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Feb 3, 2024
Dear Customer, Thank you very much for taking your time to write a good review of our apartments and staff. We look forward to welcoming you back very soon. Best wishes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David D wrote a review Dec 2023
124 contributions86 helpful votes
Quiet ,clean ,friendly staff ,it’s a golden oasis of peace in this crazy world of noise ,you won’t get a better relaxing stay anywhere on the island ,the only slight downside is the hills everywhere but taxis are plentiful and cheap ,special mention to our cleaner who unfolds I didn’t get her name ,she was a star
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Poor choice of uk tv channels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Dec 21, 2023
Dear Mr David, Thank you very much for your time and the high rating, we are pleased that you enjoyed your stay with us. We will continue to do our best. Yours sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PisteMeister wrote a review Dec 2023
Devon, United Kingdom28 contributions23 helpful votes
Compliments to Carmen and all the other hard working staff and receptionists at the Ambassador. Nice touches, such as complimentary wine and water on arrival, and chocolates on departure. Thank you for a lovely holiday, hope to return in 2024.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Dec 17, 2023
Dear Mr Piste, Thank you very much for your time and the high rating. Thank you very much for your kind words for our staff. We are pleased that you enjoyed your stay with us. We will continue to do our best. Yours sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$61 - $76 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
44
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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APARTMENTS AMBASSADOR - Updated 2024 Prices & Hotel Reviews (Puerto de la Cruz, Spain)

Frequently Asked Questions about Apartments Ambassador
Which popular attractions are close to Apartments Ambassador?
Nearby attractions include Xwander Tenerife (0.5 miles), Botanical Gardens (Jardin Botanico) (0.3 miles), and Parque Taoro (0.7 miles).
What are some of the property amenities at Apartments Ambassador?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Apartments Ambassador?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Apartments Ambassador?
Yes, free parking is available to guests.
What are some restaurants close to Apartments Ambassador?
Conveniently located restaurants include Indian Crown Tandoori, Bambi Gourmet, and Black Sea Restaurant.
Are there opportunities to exercise at Apartments Ambassador?
Yes, guests have access to a pool and a sauna during their stay.
Does Apartments Ambassador have airport transportation?
Yes, Apartments Ambassador offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Apartments Ambassador?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Apartments Ambassador?
The staff speaks multiple languages, including Spanish and German.
Are there any historical sites close to Apartments Ambassador?
Many travelers enjoy visiting Castillo de San Felipe (1.3 miles), The English Library Tenerife (0.6 miles), and Bateria de Santa Bárbara (1.0 miles).
Is Apartments Ambassador accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.