We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Calle Granados 18, 38400 Puerto de la Cruz, Tenerife Spain
E-mail hotel
COVID-19 update: See the added health and safety measures this property is taking.Read more
View all 7 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (213)
Room & Suite (60)
Pool & Beach (29)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Apartments Ambassador
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 82 hotels in Puerto de la Cruz
Travelers' Choice
Location of the Ambassador Apartments in Puerto de la Cruz: Our apartments are located in a quiet development within walking distance of the Botanic Gardens, 600 meters away. The nearest beach, Playa Martianez, lies 2 kilometers away, and the town centre, 2.5 kilometres. Several supermarkets, shops and restaurants are a mere 5-10 minutes away on foot. The apartment facilities: The Puerto de la Cruz Ambassador Apartments are ideal for people looking for a quiet relaxing holiday, as well as those looking for somewhere to enjoy the nature which is so characteristic of this region of the island, engaging in all kinds of active and sporting tourism activities. The grounds of the apartments feature spacious gardens, a freshwater swimming pool and a terrace with parasols and sun loungers, providing a magnificent view of Puerto de la Cruz.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Airport transportation
Non-smoking hotel
Sun loungers / beach chairs
Dry cleaning
Laundry service
Outdoor pool
Heated pool
Sun terrace
Show more
Room features
Private balcony
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Languages Spoken
Spanish, German


Full view
70Somewhat walkable
Grade: 70 out of 100
10Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
257Reviews42Q+A35Room tips
Traveler rating
  • 207
  • 43
  • 6
  • 1
  • 0
Time of year
Traveler type
  • More
Selected filters
  • Filter
  • English
Popular mentions
karrahgallagher7 wrote a review Sep 2020
York, United Kingdom6 contributions5 helpful votes
Me and my best friend stayed here for 5 day’s, and the staff and place itself were absolutely beautiful. We had a sea view, and the apartment was very big and spacious. I would definitely stay here again. It was perfect for a well needed get away. The staff were absolutely lovely, from the reception to the cleaners we want to thank you so much for making our stay so lovely, and a special thank you t
Read more
Date of stay: September 2020Trip type: Traveled with friends
1 Helpful vote
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Sep 26, 2020
Dear Mrs Gallagher, Your words are so kind. Thank you so much for your last stay and for taking the precious time to write a fantastic review about it. We are delighted to read that you found the Ambassador Apartments "absolutely beautiful, that it was perfect and you will definitely stay with us again". Your words give us strength and joy to continue working in that direction. Your input is very valuable to us. We hope to see you with us again very soon. Please do not hesitate to contact us if you have any questions or requests for your next stay. Yours sincerely,
Read more
Simon M wrote a review Mar 2020
9 contributions12 helpful votes
If you are wanting a self catering apartment that is great quality and nice and relaxed then read on. If you are wanting a wild time then skip on by. This place is just lovely. Fantastic apartment with very comfy beds and all mod cons provided. No air con but wasnt needed. It's like a posh living apartment back at home. The pool area is quiet with a mildly heated pool. Sauna etc also included. The reception area is very nice and the staff are very friendly and helpful. The cleaners do a cracking job also. The location is on a hill but so is the whole resort. Lovely restaurants can be found about a 5 min walk away. We hired a car thro reception and paid £25 per day for a small runaround. Easy 5 stars. This place is a credit to the owners. Would most certainly use again.
Read more
Date of stay: March 2020Trip type: Traveled as a couple
4 Helpful votes
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Mar 6, 2020
Dear guest. I appreciate your wonderful comments about our Ambassador Apartments. It makes us feel proud that the needs of our customers are being attended to in the best possible way. Adjectives like: great quality, nice, relaxed, charming place, fantastic apartment, elegant, quiet. All these words fill us with full satisfaction and give us strength to continue working in this line . Thank you also for your great words to our Ambassador team. It will be an honor to have you with us again to enjoy your next vacation. Once again, thank you very much for your fantastic evaluation. Best regards
Read more
Geoff W wrote a review Mar 2020
london4 contributions5 helpful votes
This is our 3rd trip to Ambassador apts. and can say it was as good as the first visit. The apartments are spacious, modern and very clean. Very well furnished and has all the comforts of home. The gardens and pool and sun terrace are great, so much space and very peaceful. We would like to thank also, the lovely staff, especially Elise, a credit to your company.
Read more
Date of stay: February 2020
Room Tip: All rooms are quiet, spacious and well equipped
See more room tips
1 Helpful vote
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Mar 6, 2020
Dear guest, Thank you very much for taking the time to write such great reviews of our Apartments on tripadvisor. It is a pleasure to know that you have chosen us for the third time and it is still as good as the first visit. Thank you for your description of the apartments and our gardens, terraces and above all for feeling the tranquillity that you can breathe here. Thank you very much also for your wonderful words to our team, especially to Elisa who will be very happy. We hope that you will choose us again to spend your holidays and to be able to welcome you for the fourth time in our apartments. Best regards
Read more
Becky wrote a review Mar 2020
2 contributions3 helpful votes
Difficult to add to what others say . Superb caring staff who give insightful advice. Tranquil gardens with monarch butterflies flitting over bird of paradise flowers . A library with board games . Peaceful pool and sauna surrounded by palm trees we were only ones in each time .Rooms large well provisioned and spotless . Easy walk downhill to town 5 euro return if lazy . Easy access to botanic gardens , town centre ( 20 min) supermarkets nice cafes etc 5 mins . Robes and beach towels provided . I can’t over stress how excellent the staff here are .
Read more
Date of stay: February 2020
Sleep Quality
2 Helpful votes
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded Mar 6, 2020
Dear customer, Thank you very much for your magnificent feedback and for your wonderful words dedicated to our apartments. Thank you for giving us a perfect rating and for recommending our Apartments to other travellers. I am sure all our staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to have you back very soon enjoying your vacation with us again. Best regards
Read more
Andy Q wrote a review Feb 2020
Birkenhead, United Kingdom2 contributions2 helpful votes
quiet immaculate excellent staff and service the place is exactly as described great rooms, bottle of water and wine on arrival just up the hill from everything so nice and peaceful staff absolutely 1st class would highly recommend.
Read more
Date of stay: January 2020
1 Helpful vote
Response from Apto-Amb, Director General at Apartments Ambassador
Responded Feb 8, 2020
Dear customer, Thank you very much for taking the time to share your experience at Ambassador Apartments with other TripAdvisor users. Thank you for your fantastic words like: "Absolutely first class". These comments give us the motivation to keep working hard for the enjoyment of our guests. We are very grateful that you recommend us to others. Thank you very much and we look forward to seeing you again Best regards Francisco Farrais Director
Read more
$56 - $119 (Based on Average Rates for a Standard Room)
SpainCanary IslandsTenerifePuerto de la Cruz
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Apartments Ambassador
Which popular attractions are close to Apartments Ambassador?
Nearby attractions include Jardin Aquatico (0.2 miles) and Tenerife FunBall (0.2 miles).
What are some of the property amenities at Apartments Ambassador?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Apartments Ambassador?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Apartments Ambassador?
Yes, free parking is available to guests.
What are some restaurants close to Apartments Ambassador?
Conveniently located restaurants include Cafe Hotel Botanico, IBERIPORK, and Restaurante The Oriental.
Are there opportunities to exercise at Apartments Ambassador?
Yes, guests have access to a pool during their stay.
Does Apartments Ambassador have an airport shuttle?
Yes, Apartments Ambassador offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Apartments Ambassador?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Apartments Ambassador?
The staff speaks multiple languages, including Spanish and German.
Are there any historical sites close to Apartments Ambassador?
Many travelers enjoy visiting Castillo de San Felipe (1.3 miles), Bateria de Santa Bárbara (1.0 miles), and Church of Our Lady of Conception (1.4 miles).
Is Apartments Ambassador accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.