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About
#8 of 81 hotels in Puerto de la Cruz
Location
4.6
Cleanliness
4.2
Service
4.2
Value
3.9
Travelers' Choice
This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the Lago Martianez. The 290 rooms with sea, town or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, free WIFI, rental safe and a furnished balcony or terrace. Outside facilities include a swimming-pool with sun deck and a seperate children's pool. There is a buffet restaurant with a terrace, pool bar and the In & Out bar with evening entertainment and chill out terrace. Furthermore the hotel houses a Spa under a glass dome on the top floor, offering panoramic views and a variety of thermal facilites, massages, health and beauty treatments, vip area and gym. There are 6 function rooms available, one of them with access to a terrace. All function rooms have natural daylight and a total capacity for up to 500 persons.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Hiking
Car hire
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Seating area
Telephone
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Full view
95Great for walkers
Grade: 95 out of 100
80Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
Contact
Avenida de Venezuela 15, 38400 Puerto de la Cruz, Tenerife Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $35/day
3281Reviews209Q+A100Room tips
Reviews
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As others have said good hotel staff marvellous who work very hard. The only grouch we had was this hotel uses the QR CODE system which means no menus available. We are not into the latest technology! We have heard of QR code but that's it. If you would like a drink or food at the pool bar no menu available you order from your mobile once the QR code has been activated. My mobile didn't accept the QR code reception sent me an email with all attachments for the pool, restaurant and bar etc. But we couldn't be bothered with that, we went outside of the hotel and spent our money elsewhere where we could view the menus at our leisure. We spent very little money at the hotel, all of the restaurants and cafe's were very pleased to take our money! I would say this hotel lost out on making money and I know others staying at the hotel felt the same as us, they also spent their money elsewhere. Not a good business move! Noisy construction work from 8.00am…
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel's Favorite
Although I do agree it isn’t a 4* hotel I have found after many holidays that British 4* compared to foreign 4* hotels definitely differ in terms of little extras. Myself, my sister and my 2 year old daughter visited this hotel at the end of June and I have never stayed at a hotel that’s made me feel so safe and comfortable with my child or that is more child friendly. The staff honestly made her holiday, one lady in particular who we didn’t catch her name taught my daughter how to make a love heart with her hands and she still talks about it now 2 weeks after we have come home! They were always playing with her and making her (and us) laugh it was so special and we can’t thank them enough for their time and effort! Hotel wise - those complaining about the food must be extremely fussy. Breakfast there was lots of choice right down to your usual continental, cooked English, cereals, salmon, pancakes, omelettes etc. and the evening meal had similar food like spaghetti and sauce or stew alongside a different theme every night- we experienced Chinese and sushi which were our favourite. Plenty of choice and always delicious and warm. And every night they cook 2 different types of meat or fish which was lovely to try some new things! The area itself was great for little walkers and little kids, if you hop on the loro parque free land train you can get off at loro parque and walk to down to a gorgeous little village which has a beach with sea access as the beach near the hotel is sand but the closer to the sea the more rocky it gets so we found we couldn’t let my daughter in! Loro parque is a must aswell. Rooms comfy and clean, although we should’ve upgraded to a sea view however we were barely in our room so we weren’t overly fussed for the most part. The bar man in the in and out bar was fantastic! Everytime we went he made my daughter a special mocktail which was complimentary and she loved to the point on the last few nights she was saying I wonder what he’ll make me tonight! Yes the weather is slightly more cloudy in the north but surely people do their research before booking, this isn’t the hotels fault. Overall a fantastic day, lovely staff and clean hotel. Thank you so much for our lovely stay!…
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded Jul 31, 2022
Deat Charlotte, It's a pleasure to know you have enjoyed your family stay with us. We have transmitted your lovely comments to our staff, and we hope you can visit us again to keep enjoying wonderful days together. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I have just returned from a 1 week stay at the Sol Costa Atlantis. The reception staff were very friendly and always helpful. The food was lovely but the restaurant did get crowded at peak times, but good selection of food and all good quality. The rooms were spotlessly clean and cleaned every day. On the day we checked out, we had a late flight and the reception staff let you use the spa to shower and change before leaving the hotel. We stayed one day by the hotel pool but we found that the hotel obscured the sun by 3pm, therefore we went to the martianez pools which are only 500meters away on the sea front which we found better thank the hotel pool. Our room overlooked the street but when we return we will definitely book a sea view/pool view room as the view of the big waves rolling in from the Atlantic would be perfect to watch with a good bottle of wine to pass away an evening.…
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Always book a sea view room at this hotel. Very much worth it.
Go to breakfast and dinner early...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Stayed for 7 nights had a really lovely time .had a room on the 10th flloor noproblems with lifts room spotless shower great .we stayed bed and breakfast fantastic choices .had drinks in bar and by the pool all good had lunch by pool very nice. Used the spa well worth 18 euros .went out at night loads of fab restaurants just outside the hotel. Already booked for next April. Would highly recommend
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
+1
It was a nice hotel. The check-in was very quick and smooth. it was nice of them to give an early check-in at 12 noon on a higher floor. The room was a normal standard one. The view from balcony was quite good. Since we stayed only for one night and left early morning next day, we could not use various facilities of the hotel. Its location was very good, very close to the beach and promenade. Worth trying...
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: A room on higher floor facing beach or mountain.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed for 3 nights. The lobby was nice, the room standard but clean. We had two double beds pushed together. We didn’t use the pool area which I must say did not look like the photos on love holidays. We did enjoy a couple of drinks in the bar during two evenings. Which was a nice area to relax and enjoy the entertainment. The breakfast was nice with a lot of variety. The service was fine but we spent most of our time out exploring.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The pool is not as large as some photos we’d previously seen but it was fine.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A bit disappointing. The food was very poor quality and for vegetarians there was very little choice other than salad, disappointing to hear that no vegetarian dishes in the specials for the themed buffet table most nights. Cakes/donuts were all clearly shop bought. The bar staff made the alcoholic drinks very very strong, pouring half the bottle in a g & t which was not palatable. Would have bought more drinks if they were better. The room was not clean upon arrival and there was a dirty sock there from previous guests. The pool was very cold despite the warm weather. The Bali beds were for extra charge which meant no one used them which was a shame. The gym was lacking in equipment- but had great views. No complimentary drinks or a mini bar or fridge in the room made the hotel feel stingy. I feel that a few small changes could make the stay much better. I am hopeful that it will improve as I would love to stay again. The positives of the hotel: It was incredibly beautiful (the bars and lobby and outdoor area are lovely looking) and a fabulous location on the promenade front. The staff were all friendly and nice. The hotel was not overcrowded or loud and felt friendly. The room was comfortable and fairly modern with a good size TV. I would like to return but it needs improvements first.…
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Date of stay: October 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We spent a week at the Sol Costa Atlantis and it was excellent. I’ve now been to Tenerife five times and this hotel was by far the best I’ve stayed in. The room was mostly very comfortable, I just had a small niggle about the very hard bed. We upgraded to an extra large sea view room and we loved the extra space, and the fridge. The breakfast buffet was amazing, really a huge choice of different options, and the fresh fruit was fantastic. We enjoyed sitting around the pool area, especially as there were so many sunbeds available and the pool was never too crowded – and no loud music blaring out either. Every member of staff I spoke to was very friendly and helpful. One thing to bear in mind, our balcony got little sun, but this wasn’t a problem for us as we don’t like sitting in the sun for too long. …
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded Oct 26, 2022
Dear guest, Thank you for sharing your experience with other travelers. It's a pleasure to know that you have enjoyed a nice experience with us. Comments like yours encourage us to keep working hard every day with the main objective to offer our guests our best service. Hope to see you back soon! Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all this is a lovely hotel and I don’t agree with people who say it looks dated ! (It’s not) Arrived and was greeted by fabulous reception staff ! Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower . Air conditioning worked very well . I think some rooms have drink facilities ours didn’t but I have a travel kettle anyway so felt prepared for that scenario! Cleaners very polite and friendly! You have the option of room being cleaned everyday ! We prefer to not have this everyday as it’s not necessary to have clean towels everyday ! Even thou we declined with a snooze sign the cleaners always asked “ are you sure u don’t want room cleaned or anything you need “ they were amazing and worked hard and always friendly . This hotel on the top floor has a spa and wow it was amazing ! Small fee for 1 and a half hour that includes towels flip flops sauna and steam room ! Lovely relaxing way to start the day . Breakfast was lovely so much variety fruit cereal yogurt meat cheeses toast rolls cakes full English u name it they had it ! Including tea coffee and juices and sparkling alcohol I think ! The lifts worked very well all week no problem ! The only time we had a wait was weekend and I think it was quiet busy so understandable. Pool facilities great really friendly life guards and a bistro for drinks and free pool towels when u used sunloungers. Hotel is situated right in the middle of everything all u need is to be able to walk and choose where to go ! Would definitely recommend this hotel can’t fault it even saw a wedding over the balcony which was so cute !!…
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded Oct 19, 2022
Dear guest, Thank you for taking part of your time for sharing such a complete review! It's a pleasure for us to know that you have enjoyed your stay 😊. Your lovely words about our team encourage us to keep working hard to get our customers' satisfaction. Hope to see you back soon!!!! Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely Hotel, friendly staff, rooms clean, bathrooms fine, location ideal. The downside is the FOOD...his hotel does not seem to know the meaning of hot food...everything from breakfasts to evening meals are all on the lukewarm/cold side which is a shame, also the hotel seems to cater more for the Germans/Dutch and not so much for the English. All dishes are not always labelled so you really do not know what you are getting unless it is a recognisable dish. A fellow guest complained to the management and also had a word with the chef but all to no avail. We would not go back to his Hotel, the room we had was on the tenth floor but overlooked an apartment block across the street and as the windows did not have any net curtains to give at least some privacy so were on full display . Would recommend getting a pool/sea view if going to this hotel.…
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: pool/sea view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded Oct 26, 2022
Dear Christine, We regret that your stay wasn't so pleasant as expected. Our guests' comments are very important for us, so have transmitted your comments to the departments involved to be analyzed in a constructive way. Hope you can give us another opportunity and enjoy a better experience. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$95 - $169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beatriz atlantis hotel puerto de la cruz, beatriz atlantis and spa hotel
FORMERLY KNOWN AS
Beatriz Atlantis & Spa Hotel
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
290
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Claim Your ListingSOL COSTA ATLANTIS $102 ($̶1̶1̶8̶) - Updated 2022 Prices & Resort Reviews - Puerto de la Cruz, Spain
Frequently Asked Questions about Sol Costa Atlantis
Which popular attractions are close to Sol Costa Atlantis?
Nearby attractions include Lago Martiánez (0.2 miles), Playa San Telmo (0.2 miles), and Bee Hive Pub (0.3 miles).
What are some of the property amenities at Sol Costa Atlantis?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sol Costa Atlantis?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sol Costa Atlantis?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sol Costa Atlantis?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sol Costa Atlantis?
Conveniently located restaurants include Indian Crown Tandoori, Bambi Gourmet, and Vinoteca Con Pasión.
Are there opportunities to exercise at Sol Costa Atlantis?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Sol Costa Atlantis?
Yes, dry cleaning and laundry service are offered to guests.
Does Sol Costa Atlantis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sol Costa Atlantis?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Catalan.
Are there any historical sites close to Sol Costa Atlantis?
Many travelers enjoy visiting Castillo de San Felipe (1.0 miles), The English Library Tenerife (0.8 miles), and Bateria de Santa Bárbara (0.5 miles).