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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sol Costa Atlantis
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 83 hotels in Puerto de la Cruz
Location
Cleanliness
Service
Value
Travelers' Choice
This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the Lago Martianez. The 290 rooms with sea, town or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, free WIFI, rental safe and a furnished balcony or terrace. Outside facilities include a swimming-pool with sun deck and a seperate children's pool. There is a buffet restaurant with a terrace, pool bar and the In & Out bar with evening entertainment and chill out terrace. Furthermore the hotel houses a Spa under a glass dome on the top floor, offering panoramic views and a variety of thermal facilites, massages, health and beauty treatments, vip area and gym. There are 6 function rooms available, one of them with access to a terrace. All function rooms have natural daylight and a total capacity for up to 500 persons.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Hiking
Car hire
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Steam room
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Flatscreen TV
Complimentary toiletries
Hair dryer
Safe
Seating area
Telephone
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Modern
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Full view
95Great for walkers
Grade: 95 out of 100
78Restaurantswithin 0.3 miles
23Attractionswithin 0.3 miles
Contact
Avenida de Venezuela 15, 38400 Puerto de la Cruz, Tenerife Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $23/day
3009Reviews201Q+A100Room tips
Reviews
Traveler rating
- 1,115
- 1,176
- 464
- 151
- 105
Time of year
Traveler type
Language
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Selected filters
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- English
Popular mentions
Tatty hotel for the price very unhelpful receptionist with no idea of customer service. No internet in rooms. Very very disappointed honestly this is not the standard I would expect for a 4 star hotel at this price
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded Aug 30, 2021
Dear guest, We regret your stay didn't meet your expectations. We have transmitted your comments to the departments involved. Hope you can give us another opportunity to show you we can offer a nice stay with us. Kind regards
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Hotel's Favorite
First time in Tenerife and this hotel was the right choice for location, amenities and customer service. Bonuses: the Spa that I would advice to all to try, and food to die for. Overall a fantastic stay and I couldn't recommend more.
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Date of stay: January 2020
1 Helpful vote
Helpful
Response from Esther_SolCA, Guest Experience Team at Sol Costa Atlantis
Responded Mar 8, 2020
Dear MelbourneLucy, Thank you for sharing your experience at Sol Costa Atlantis with other travelers. We hope to see you soon. Kind regard!
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Great things: •Hotel cleanliness very clean •Rooms basic but nice, great bathroom, comfy bed. •Hotel food (half board) both breakfast and tea, amazing •Location of hotel in the village, close to everything. •View from our room (after an upgrade) out onto the ocean metres away. All be it very cloudy •Charming village suitable for couples not too lively •Pool area is good but we didn’t use much as weather was poor Very very close to sea/beach a range of restaurants Mediocre things: •Restaurants triple price of the south •Hotel drinks over priced £5.50 for a beer •Food outside of buffet overpriced •Staff; mixture of friendly and grumpy •Busy at teatime on buffet, lots of covid restrictions, masks, gloves etc Not great: •Room View (before upgrade) looking out into at building sites •The weather, sun didn’t come out until 4pm or not at all (was told this is normal) travelled to the south 4 times (car hire, coach) because skies full of grey clouds most of the time although still hot The South was sunny every visit •Many places in village closed due to covid restrictions Including hotel gym and spa which we obviously paid for as part of hotel price and couldn’t have access too. (Not their fault but no compensation offered) •drinks facilities in room non existent, no fridge so bottled water went warm quickly…
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Date of stay: August 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded Aug 30, 2021
Dear guest, Thank you for taking time to share your opinion about Sol Costa Atlantis with other travelers. All your coments are being analyzed by the management. We always receive our customers' comments from a constructive way, so they can help us to improve our service. The weather is being very nice and sunny the last weeks. Hope you can visit us and the North of the Island again in a near future, sure you can have a lot of funny things to do. Kind regards
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During our stay restrictions had recently changed which required all guests to provide a COVID certificate of vaccination or a negative test at check-in (this restriction applies to all bars and restaurants on the island if you wanted to sit inside). As you can imagine this causes check-in to be slower. The staff were very apologetic to guests waiting in line but if your a reasonable person you have to accept this is the new world we are living in. At least you have peace of mind the hotel guests are safer as we have all had to follow the same procedure. The hotel is complying to all restrictions in force and you are directed to follow all procedures including social distancing in queues, hand sanitizer available, masks to be worn and plastic throw away gloves used when serving yourself food at the buffet. An approximate time you would like to have breakfast and dinner must be provided so as to control the crowds. The hotel and rooms are very clean and throughout tastefully decorated. As a previous guest has written though there is no atmosphere in the hotel it’s all very quiet. We found the whole resort to be very quiet to be honest. The last thing I must mention is the hotel staff. They cannot do enough for you. We especially would like to show our appreciation and thanks to Maria (at reception) and Belinda (restaurant manager) these members of staff are outstanding extremely competent at their jobs and really made our holiday an enjoyable one. Thank you!!! A last tip is, you are allowed to settle your bill before hand and at checkout day drop your key into a post box. We had transportation waiting so this facility was welcomed. We enjoyed our stay and wouldn’t hesitate to return.…
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Date of stay: July 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded Aug 6, 2021
Dear guest, Thank you very much for such a complete review. You are a perfect Ambassador for our safety program Stay Safe with Meliá 🙂. We'll transmit your kind words to our colleagues Hope to see you back soon!
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Overall nice and clean hotel. Breakfasts were good, rooms cleaned daily and pool area good amount of loungers and quiet (although hotel was not at full capacity by any means). Staff generally helpful and friendly although pool bar lackadaisical. No information anywhere in hotel or rooms of amenities and not aware as not told / given item when checking in that need ticket for pool towels (although were free). Safe in room chargeable. No atmosphere in hotel and no entertainment at all. Room upgrade so not facing a grimish street was 10% of holiday booking. Beach nearby is rocky in water and largely unsafe unless willing to risk bruises/bashed ankles. Hotel in good location. Parking charge extortionate . Puerto suffers from limited parking overall.
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
PRICE RANGE
$92 - $250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beatriz atlantis hotel puerto de la cruz, beatriz atlantis and spa hotel
FORMERLY KNOWN AS
Beatriz Atlantis & Spa Hotel
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
290
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Claim Your Listing Frequently Asked Questions about Sol Costa Atlantis
Which popular attractions are close to Sol Costa Atlantis?
Nearby attractions include Costa Martianez (0.2 miles), Playa San Telmo (0.2 miles), and Bee Hive Pub (0.3 miles).
What are some of the property amenities at Sol Costa Atlantis?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sol Costa Atlantis?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sol Costa Atlantis?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sol Costa Atlantis?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sol Costa Atlantis?
Conveniently located restaurants include Indian Crown Tandoori, Vinoteca Con Pasión, and Bambi Gourmet.
Are there opportunities to exercise at Sol Costa Atlantis?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Sol Costa Atlantis?
Yes, dry cleaning and laundry service are offered to guests.
Does Sol Costa Atlantis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sol Costa Atlantis?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Are there any historical sites close to Sol Costa Atlantis?
Many travelers enjoy visiting Castillo de San Felipe (1.0 miles), Bateria de Santa Bárbara (0.5 miles), and Church of Our Lady of Conception (2.1 miles).