...The place is in a good location, a couple of minutes from restaurants...

...The hotel is clean, friendly staff and good location and food...

A lovely hotel in a fabulous location...

...Luckily the cleanliness of the rooms and the location were good enough to warrant the 2 stars rating...

great location , rooms a lttle dated but clean and of plenty of room...

...The positives of the hotel: It was incredibly beautiful (the bars and lobby and outdoor area are lovely looking) and a fabulous location on the promenade front...

...Its location was very good, very close to the beach and promenade...

...Location was fab, just a minutes walk from shops, bars and restaurants...

Lovely Hotel, friendly staff, rooms clean, bathrooms fine, location ideal...

...Poolside drinks were reasonable, and a nice chilled out atmosphere. The evening bar had some music most nights, but it was very quiet so we headed out to livelier bars...

...Lovely bathroom, really powerful shower... I'd say the in/out bar in the reception was nice, but lacking a bit of atmosphere in the evenings...

...The kids enjoyed making bracelets and decorating bags etc...

Very basic rooms, no tea and coffee, and no fridge in the rooms...

...Floor is covered with branches, wood etc...

...Walking not too far from the hotel you hear romantic music from the many singers at the sea side restaurants, the sound of the waves and the site of the moon and the stars are so tranquil and inspiring Great Wi-Fi, great hospitality and I could not be more happy to be here and sad to leave such a welcoming visit...

...The rooms are so basic, definitely not 4* more like 2* very tired and sparse...

...No atmosphere, ridiculously high prices, surly service and poor entertainment...

...The reception is gorgeous and the receptionists have good English...

...The room was comfortable and fairly modern with a good size TV...

...The hotel staff were amazing with allocating so many rooms out to passengers in a very organised manner. The hotel manager was available and was helping guests call for the lifts and even letting us use the staff lifts to allow people to their rooms as quickly as possible!...

...I'd say the only thing would be the rooms were quite basic, for three adults on a room, it was tight but manageable...

...It started out as a good quality hotel full of little extras. Now the rooms are tired and certainly not 4 star... I moved to an xtra room- bigger, Nespresso machine, big balcony and fridge- unfortunately, still tired and dated...

...Pictures are very deceiving hotel doesn’t look like majority of the photos...

...Rooms were very clean and were cleaned every day. The basic rooms do not come with a fridge or kettle...

...Rooms are small if booking with a child (double room with extra bed crammed in)...

...We had a sea view room and the noise of the waves was very relaxing. The bed was very comfortable and the cleanliness of the room was very good...

...There was no fridge,or kettle in the room,apparently you have to upgrade to a better room to get these items which should be a standard item at a Four Star hotels...

Very basic rooms, no tea and coffee, and no fridge in the rooms...

Rooms very basic, not even a kettle for a morning cup of tea... Luckily the cleanliness of the rooms and the location were good enough to warrant the 2 stars rating...

...The rooms are so basic, definitely not 4* more like 2* very tired and sparse... I chose a SOL room which turned out to be on the worse side of the hotel... When asked if I could upgrade was told €20 a night each adult but there were no vacancies...

This hotel is quite adequate for the money charged, but I would question whether it is truly 4* calibre...

...It easy to please but here the people, the room, the cleanliness of the whole hotel was amazing. I want to thank Fatima who was looking after our room, so nice to come to a nice clean room whe you have bee out all day in excursions...

great location , rooms a lttle dated but clean and of plenty of room. If possible book sea view it made all the difference to the other rooms on the other side of the hotel...

...The rooms were spotlessly clean and cleaned every day... Our room overlooked the street but when we return we will definitely book a sea view/pool view room as the view of the big waves rolling in from the Atlantic would be perfect to watch with a good bottle of wine to pass away an evening...

...The room was not clean upon arrival and there was a dirty sock there from previous guests... No complimentary drinks or a mini bar or fridge in the room made the hotel feel stingy... The room was comfortable and fairly modern with a good size TV...

...Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower ... I think some rooms have drink facilities ours didn’t but I have a travel kettle anyway so felt prepared for that scenario!... You have the option of room being cleaned everyday !... Even thou we declined with a snooze sign the cleaners always asked “ are you sure u don’t want room cleaned or anything you need “ they were amazing and worked hard and always friendly ...

...The room was a normal standard one... Since we stayed only for one night and left early morning next day, we could not use various facilities of the hotel...

...The room was mostly very comfortable, I just had a small niggle about the very hard bed. We upgraded to an extra large sea view room and we loved the extra space, and the fridge...

We stayed here as a couple in September '22... Our room was 401 & had a view of the back of the hotel and a side sea view so we got the best of both worlds... The room was cleaned every day with fresh towels provided...

...Now the rooms are tired and certainly not 4 star... Whilst I was in Peurto I visited a 4 star hotel in La Paz - I’ve not booked it for next year as the difference was night and day...

...We did a spa hydrotherapy session which was 18 Euros...

...Poolside drinks were reasonable, and a nice chilled out atmosphere...

...We paid for an upgrade to Room 462 which was a wonderful seaview room with two balconies...

I cannot fault this hotel to be fair , for the price this hotel is very clean and modern...

...There was no fridge,or kettle in the room,apparently you have to upgrade to a better room to get these items which should be a standard item at a Four Star hotels...

Very basic rooms, no tea and coffee, and no fridge in the rooms... Chocolate bar in the vending machine €3 ...

...Bearing in mind there’s 2 on reception always, excessive considering you can’t serve your customers... Went elsewhere after the trying it for first couple of days...

...Wouldn’t return if you paid me, food in restaurant is cold and un covered...

...This hotel is quite adequate for the money charged, but I would question whether it is truly 4* calibre. We paid to upgrade to a Xtra room, which seemed the same size of ordinary rooms, but included a fridge and kettle... Breakfast was fine except for the long queues for fried eggs etc... Wine list very disappointing, so we just stuck to the house wine at 12€ The bar are was awful... No atmosphere, ridiculously high prices, surly service and poor entertainment... We stay in Sol/Melia hotels a fair bit, and overall this was not one of their better efforts...

...I chose a SOL room which turned out to be on the worse side of the hotel... When asked if I could upgrade was told €20 a night each adult but there were no vacancies... The spa is €13 each for 1.5 hours... So disappointed it’s a special treat abroad I feel I’ve paid quite a lot for 10 days in no more than a 2 * hotel...

...The Spa is one to experience as well and again the tranquility here charges you up for a wonderful night asleep...

...The food was very poor quality and for vegetarians there was very little choice other than salad, disappointing to hear that no vegetarian dishes in the specials for the themed buffet table most nights... The Bali beds were for extra charge which meant no one used them which was a shame... No complimentary drinks or a mini bar or fridge in the room made the hotel feel stingy...

...But we couldn't be bothered with that, we went outside of the hotel and spent our money elsewhere where we could view the menus at our leisure. We spent very little money at the hotel, all of the restaurants and cafe's were very pleased to take our money!... I would say this hotel lost out on making money and I know others staying at the hotel felt the same as us, they also spent their money elsewhere...

...Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower ... Small fee for 1 and a half hour that includes towels flip flops sauna and steam room !...

...Totally reccomend the spa 😍 we didn't have time to get treatments as we used the spa on our last day but for 18 euros each we got to use the sauna, heated pool and jacuzzi and the view from the top floor was stunning!...

...A fellow guest complained to the management and also had a word with the chef but all to no avail. We would not go back to his Hotel, the room we had was on the tenth floor but overlooked an apartment block across the street and as the windows did not have any net curtains to give at least some privacy so were on full display ...

We got boarded here for 1 night during the flight cancellations due to the Uk air traffic control issue, the hotel was lovely, very clean, and the food was delicious...

...The hotel itself is in good condition and clean... Lovely bathroom, really powerful shower...

...The hotel is clean, modern and really nicely done, just a short stroll from the beach and promenade over the road...

...The hotel is clean, friendly staff and good location and food...

...Rooms were very clean and were cleaned every day... The swimming pool area was clean and well kept...

...Children’s pool closed for grouting mid day - not even a notice to let anyone know... Pool toilets never have toilet roll, unless it’s on the floor...

Highly recommend this hotel, it really surpassed my expectations... Hotel is really clean, all the staff are super friendly... Pool great, plenty of towels, can't fault the place...

I cannot fault this hotel to be fair , for the price this hotel is very clean and modern...

...In the restaurant, again all the staff were friendly and efficient and were always on the ball to get tables cleared and reset... The bed was very comfortable and the cleanliness of the room was very good... We got fresh towels every day and also a bottle of water... The pool area was clean and the pool wasn't cold...

...Luckily the cleanliness of the rooms and the location were good enough to warrant the 2 stars rating...

...No toiletries just some hand and body wash in a plastic bottle...

I love food, I love people and I love a clean and well looked after premises... It easy to please but here the people, the room, the cleanliness of the whole hotel was amazing... I want to thank Fatima who was looking after our room, so nice to come to a nice clean room whe you have bee out all day in excursions...

...The reception is gorgeous and the receptionists have good English...

...It’s a lovely hotel - clean, comfortable and the staff are very friendly and helpful...

...Room clean and beds comfortable...

great location , rooms a lttle dated but clean and of plenty of room...

...The lobby was nice, the room standard but clean...

...Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower ... You have the option of room being cleaned everyday !... We prefer to not have this everyday as it’s not necessary to have clean towels everyday !... Even thou we declined with a snooze sign the cleaners always asked “ are you sure u don’t want room cleaned or anything you need “ they were amazing and worked hard and always friendly ... This hotel on the top floor has a spa and wow it was amazing !...

...The rooms were spotlessly clean and cleaned every day. On the day we checked out, we had a late flight and the reception staff let you use the spa to shower and change before leaving the hotel...

...The room was cleaned every day with fresh towels provided... Poolside was lovely and relaxing, fresh towels each day if you require, the pool side was clean and the beds are not sat too closely together so it was just perfect...

Lovely Hotel, friendly staff, rooms clean, bathrooms fine, location ideal...

We got boarded here for 1 night during the flight cancellations due to the Uk air traffic control issue, the hotel was lovely, very clean, and the food was delicious... The hotel staff were amazing with allocating so many rooms out to passengers in a very organised manner... The hotel manager was available and was helping guests call for the lifts and even letting us use the staff lifts to allow people to their rooms as quickly as possible!... Thank you for putting everyone up for the night as otherwise we would have been sleeping on the airport floor!...

...Lovely bathroom, really powerful shower. WiFi was very strong in the hotel, pool and room area... You can't reserve sunbeds, but we had no problem every day getting a sunbed at any point of the day... The pool was relaxed, and you could get nice cocktails from the pool bar... Staff were nice, and did a great job... Breakfast was good quality, with cooked food, pastries, and meats/cheeses... You could also have free sparkling wine... It ran until 10.30 so you could get as much as you wanted... Spa on the top floor was lovely... We did a spa hydrotherapy session which was 18 Euros...

...Rooms were very clean and were cleaned every day... However, due to our sons illness we needed a fridge for medications and they put one in our room for us with no extra charge... The swimming pool area was clean and well kept... Staff were all friendly and went above and beyond for guests...

The woman who works behind the poolside bar puts a dampener on your mood - rude and grumpy... Children’s pool closed for grouting mid day - not even a notice to let anyone know...

Highly recommend this hotel, it really surpassed my expectations... Hotel is really clean, all the staff are super friendly... We stayed HB, breakfast was 10/10 - special mention to the hardworking chefs on Omelettes & Pancake station, always so friendly and welcoming despite quite intense role!... Pool great, plenty of towels, can't fault the place...

...There was no fridge,or kettle in the room,apparently you have to upgrade to a better room to get these items which should be a standard item at a Four Star hotels...

...All of the staff that we encountered were friendly and efficient. Ezekiel at reception was a fount of knowledge and was able to answer all our questions!... In the restaurant, again all the staff were friendly and efficient and were always on the ball to get tables cleared and reset... The bed was very comfortable and the cleanliness of the room was very good... We got fresh towels every day and also a bottle of water... The pool area was clean and the pool wasn't cold... The loungers were very comfortable and pool towels were available...

...Staff non compliant wasn’t interested in helping...

...3 tiny lifts, over 14 floors so always waiting or walking up a load of stairs. Bar staff (only 1 ever working!)... When feeding this back to the reception, they couldn’t seem to care less...

...It easy to please but here the people, the room, the cleanliness of the whole hotel was amazing. I want to thank Fatima who was looking after our room, so nice to come to a nice clean room whe you have bee out all day in excursions... So friendly and always very helpful when you needed that little extra help... The mornings waking up with cava breakfast, great energy from the staff and so very helpful... The Spa is one to experience as well and again the tranquility here charges you up for a wonderful night asleep... Walking not too far from the hotel you hear romantic music from the many singers at the sea side restaurants, the sound of the waves and the site of the moon and the stars are so tranquil and inspiring Great Wi-Fi, great hospitality and I could not be more happy to be here and sad to leave such a welcoming visit...

...It was a fantastic Holiday at Hotel Sol Costa Atlantis... Abdl the administrator of this facility was the best man to help with anything you might need to ensure you will have the most relaxing and enjoyable experience you could ever possibly want... The restaurant of the Hotel and the service there are just outstanding!... The reception is gorgeous and the receptionists have good English... Every time any help was needed it was delivered in the blink of an eye...

...This hotel is quite adequate for the money charged, but I would question whether it is truly 4* calibre. We paid to upgrade to a Xtra room, which seemed the same size of ordinary rooms, but included a fridge and kettle... Also it did give you access to the rooftop spa, which is an excellent facility... Breakfast was fine except for the long queues for fried eggs etc...

...When asked if I could upgrade was told €20 a night each adult but there were no vacancies. The spa is €13 each for 1.5 hours...

...The bar staff made the alcoholic drinks very very strong, pouring half the bottle in a g & t which was not palatable... The hotel was not overcrowded or loud and felt friendly...

As others have said good hotel staff marvellous who work very hard... If you would like a drink or food at the pool bar no menu available you order from your mobile once the QR code has been activated... My mobile didn't accept the QR code reception sent me an email with all attachments for the pool, restaurant and bar etc... We spent very little money at the hotel, all of the restaurants and cafe's were very pleased to take our money!...

...(It’s not) Arrived and was greeted by fabulous reception staff !... Air conditioning worked very well ... You have the option of room being cleaned everyday !... Even thou we declined with a snooze sign the cleaners always asked “ are you sure u don’t want room cleaned or anything you need “ they were amazing and worked hard and always friendly ... Small fee for 1 and a half hour that includes towels flip flops sauna and steam room !... Breakfast was lovely so much variety fruit cereal yogurt meat cheeses toast rolls cakes full English u name it they had it !... Including tea coffee and juices and sparkling alcohol I think !... The lifts worked very well all week no problem !... The only time we had a wait was weekend and I think it was quiet busy so understandable... Pool facilities great really friendly life guards and a bistro for drinks and free pool towels when u used sunloungers... Would definitely recommend this hotel can’t fault it even saw a wedding over the balcony which was so cute !...

...it was nice of them to give an early check-in at 12 noon on a higher floor...

...The reception staff were very friendly and always helpful... The rooms were spotlessly clean and cleaned every day... On the day we checked out, we had a late flight and the reception staff let you use the spa to shower and change before leaving the hotel...

...I’ve now been to Tenerife five times and this hotel was by far the best I’ve stayed in... Every member of staff I spoke to was very friendly and helpful...

...Such a lovely hotel with friendly staff... The room was cleaned every day with fresh towels provided... Plenty of options at breakfast and evening meals, the only downside was it seemed quite busy at meal times with often having to queue for food or wait for staff to serve drinks... Poolside was lovely and relaxing, fresh towels each day if you require, the pool side was clean and the beds are not sat too closely together so it was just perfect... Totally reccomend the spa 😍 we didn't have time to get treatments as we used the spa on our last day but for 18 euros each we got to use the sauna, heated pool and jacuzzi and the view from the top floor was stunning!... Highly recommended this hotel and would stay here again if we ever return to Puerto De La Cruz...

We got boarded here for 1 night during the flight cancellations due to the Uk air traffic control issue, the hotel was lovely, very clean, and the food was delicious... We didn’t use many of the facilities as we weren’t here very long... The hotel staff were amazing with allocating so many rooms out to passengers in a very organised manner... The hotel manager was available and was helping guests call for the lifts and even letting us use the staff lifts to allow people to their rooms as quickly as possible!... Thank you for putting everyone up for the night as otherwise we would have been sleeping on the airport floor!...

...Lovely holiday, lovely week The hotel is lovely... Lovely bathroom, really powerful shower... WiFi was very strong in the hotel, pool and room area... You can't reserve sunbeds, but we had no problem every day getting a sunbed at any point of the day... The pool was relaxed, and you could get nice cocktails from the pool bar... Breakfast was good quality, with cooked food, pastries, and meats/cheeses... You could also have free sparkling wine... It ran until 10.30 so you could get as much as you wanted... Spa on the top floor was lovely... We did a spa hydrotherapy session which was 18 Euros... I'd say the in/out bar in the reception was nice, but lacking a bit of atmosphere in the evenings... The place is in a good location, a couple of minutes from restaurants...

...Rooms were very clean and were cleaned every day. The basic rooms do not come with a fridge or kettle... However, due to our sons illness we needed a fridge for medications and they put one in our room for us with no extra charge... During the day, there was kids club by the pool... The swimming pool area was clean and well kept... The children loved the pool and it was perfect temperature... Staff were all friendly and went above and beyond for guests...

...We paid for an upgrade to Room 462 which was a wonderful seaview room with two balconies. All the reception staff where friendly and helpful and nothing was too much trouble... A special thank you for Malika for organizing our upgrade, she went beyond and above the call of duty... Plenty of sun loungers and at this time of year sun was in the pool area all day...

...Highly recommend this hotel, it really surpassed my expectations. Its perfectly located only a short stroll to prom and cafes area... Hotel is really clean, all the staff are super friendly... We stayed HB, breakfast was 10/10 - special mention to the hardworking chefs on Omelettes & Pancake station, always so friendly and welcoming despite quite intense role!... Pool great, plenty of towels, can't fault the place...

I cannot fault this hotel to be fair , for the price this hotel is very clean and modern... Lots of fish , seafood and meats complimented with beautiful fresh side dishes of Mediterranean vegetables and fruits ...

...All of the staff that we encountered were friendly and efficient... We had a sea view room and the noise of the waves was very relaxing... The bed was very comfortable and the cleanliness of the room was very good... We got fresh towels every day and also a bottle of water... The pool area was clean and the pool wasn't cold... The loungers were very comfortable and pool towels were available...

...There was no fridge,or kettle in the room,apparently you have to upgrade to a better room to get these items which should be a standard item at a Four Star hotels...

Sat by the pool, tree guys flying huge branches above everyone sat on sun beds...

I love food, I love people and I love a clean and well looked after premises... It easy to please but here the people, the room, the cleanliness of the whole hotel was amazing... I want to thank Fatima who was looking after our room, so nice to come to a nice clean room whe you have bee out all day in excursions... So friendly and always very helpful when you needed that little extra help... The mornings waking up with cava breakfast, great energy from the staff and so very helpful... The Spa is one to experience as well and again the tranquility here charges you up for a wonderful night asleep... Walking not too far from the hotel you hear romantic music from the many singers at the sea side restaurants, the sound of the waves and the site of the moon and the stars are so tranquil and inspiring Great Wi-Fi, great hospitality and I could not be more happy to be here and sad to leave such a welcoming visit...

...This hotel is quite adequate for the money charged, but I would question whether it is truly 4* calibre. We paid to upgrade to a Xtra room, which seemed the same size of ordinary rooms, but included a fridge and kettle... Also it did give you access to the rooftop spa, which is an excellent facility... Dinner varied; some nights it was pretty mediocre, but others was very good indeed, with grilled prawns, tasty fish and lamb chops available... But a 5 minute walk out led you to great bars with sensible prices and lively entertainment... But a good choice for those who get out of the hotel scene quickly as it's very handy for outside attractions...

...It was a fantastic Holiday at Hotel Sol Costa Atlantis. I usually avoid giving 5 stars rating, especially when there were some minor issues, however, all the pros of this amazing Hotel outweigh all the possible cons I could think of... Abdl the administrator of this facility was the best man to help with anything you might need to ensure you will have the most relaxing and enjoyable experience you could ever possibly want... The restaurant of the Hotel and the service there are just outstanding!... The reception is gorgeous and the receptionists have good English... Every time any help was needed it was delivered in the blink of an eye...

...The spa is €13 each for 1.5 hours...

great location , rooms a lttle dated but clean and of plenty of room. If possible book sea view it made all the difference to the other rooms on the other side of the hotel... Breakfast and dinner 5 star, plenty to choose from even with teenagers we all enjoyed the food...

...I’ve now been to Tenerife five times and this hotel was by far the best I’ve stayed in. The room was mostly very comfortable, I just had a small niggle about the very hard bed... We upgraded to an extra large sea view room and we loved the extra space, and the fridge... The breakfast buffet was amazing, really a huge choice of different options, and the fresh fruit was fantastic... We enjoyed sitting around the pool area, especially as there were so many sunbeds available and the pool was never too crowded – and no loud music blaring out either... Every member of staff I spoke to was very friendly and helpful...

...The reception staff were very friendly and always helpful... The rooms were spotlessly clean and cleaned every day... On the day we checked out, we had a late flight and the reception staff let you use the spa to shower and change before leaving the hotel... We stayed one day by the hotel pool but we found that the hotel obscured the sun by 3pm, therefore we went to the martianez pools which are only 500meters away on the sea front which we found better thank the hotel pool... Our room overlooked the street but when we return we will definitely book a sea view/pool view room as the view of the big waves rolling in from the Atlantic would be perfect to watch with a good bottle of wine to pass away an evening...

...The pool was very cold despite the warm weather. The Bali beds were for extra charge which meant no one used them which was a shame... No complimentary drinks or a mini bar or fridge in the room made the hotel feel stingy... I feel that a few small changes could make the stay much better... The positives of the hotel: It was incredibly beautiful (the bars and lobby and outdoor area are lovely looking) and a fabulous location on the promenade front... The hotel was not overcrowded or loud and felt friendly... The room was comfortable and fairly modern with a good size TV...

...it was nice of them to give an early check-in at 12 noon on a higher floor... The view from balcony was quite good... Since we stayed only for one night and left early morning next day, we could not use various facilities of the hotel... Its location was very good, very close to the beach and promenade...

...(It’s not) Arrived and was greeted by fabulous reception staff ! Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower ... Air conditioning worked very well ... I think some rooms have drink facilities ours didn’t but I have a travel kettle anyway so felt prepared for that scenario!... You have the option of room being cleaned everyday !... We prefer to not have this everyday as it’s not necessary to have clean towels everyday !... This hotel on the top floor has a spa and wow it was amazing !... Small fee for 1 and a half hour that includes towels flip flops sauna and steam room !... Lovely relaxing way to start the day ... Breakfast was lovely so much variety fruit cereal yogurt meat cheeses toast rolls cakes full English u name it they had it !... Including tea coffee and juices and sparkling alcohol I think !... The lifts worked very well all week no problem !... Pool facilities great really friendly life guards and a bistro for drinks and free pool towels when u used sunloungers... Hotel is situated right in the middle of everything all u need is to be able to walk and choose where to go !... Would definitely recommend this hotel can’t fault it even saw a wedding over the balcony which was so cute !...

...Such a lovely hotel with friendly staff. Our room was 401 & had a view of the back of the hotel and a side sea view so we got the best of both worlds... The room was cleaned every day with fresh towels provided... Plenty of options at breakfast and evening meals, the only downside was it seemed quite busy at meal times with often having to queue for food or wait for staff to serve drinks... Poolside was lovely and relaxing, fresh towels each day if you require, the pool side was clean and the beds are not sat too closely together so it was just perfect... Location was fab, just a minutes walk from shops, bars and restaurants... Totally reccomend the spa 😍 we didn't have time to get treatments as we used the spa on our last day but for 18 euros each we got to use the sauna, heated pool and jacuzzi and the view from the top floor was stunning!... Highly recommended this hotel and would stay here again if we ever return to Puerto De La Cruz...