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Sol Costa Atlantis

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Traveler (1899)
Room & Suite (683)
Videos (1)
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About

#13 of 42 resorts in Tenerife
Location
4.6
Cleanliness
4.2
Service
4.2
Value
3.9
Travelers' Choice

This 4 star hotel is located in the centre of Puerto de la Cruz at the sea front and only 150m from the Lago Martianez. The 290 rooms with sea, town or Teide view are equipped with air conditioning and heating, bath or shower, hair dryer, LCD satellite tv, free WIFI, rental safe and a furnished balcony or terrace. Outside facilities include a swimming-pool with sun deck and a seperate children's pool. There is a buffet restaurant with a terrace, pool bar and the In & Out bar with evening entertainment and chill out terrace. Furthermore the hotel houses a Spa under a glass dome on the top floor, offering panoramic views and a variety of thermal facilites, massages, health and beauty treatments, vip area and gym. There are 6 function rooms available, one of them with access to a terrace. All function rooms have natural daylight and a total capacity for up to 500 persons.

Pets not allowed.

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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Hiking
Car hire
Parking garage
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Seating area
Telephone
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book now on our website
Traveler Insights
This summary was created by AI, based on 32 recent English reviews.
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The Sol Costa Atlantis, according to some travelers, exudes a tranquil atmosphere but falls short in terms of entertainment and room furnishings. Many guests praised its prime location near the beach, promenade, and local amenities. However, they expressed dissatisfaction with its value, citing additional charges and poor food quality. The service, while generally commendable, has room for improvement. Guests appreciate the cleanliness, staff friendliness, and pool area, but some are disappointed with the lack of certain amenities in basic rooms. Still, many travelers note the cleanliness and upkeep of the hotel.
Location
Convenient
Atmosphere
Tranquil
Rooms
Basic
Value
Overpriced
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
Location
Convenient
Travelers consistently praised the hotel's location, highlighting its proximity to the beach, promenade, and local amenities like shops, bars, and restaurants.
  • nicola L
    nicola L
    Aug 2023 1 contribution
    ...The place is in a good location, a couple of minutes from restaurants...
  • Emily O
    Emily O
    Aug 2023 1 contribution
    ...The hotel is clean, friendly staff and good location and food...
  • Zoe B
    Zoe B
    Aug 2023 14 contributions
    A lovely hotel in a fabulous location...
  • Matthew H
    Matthew H
    Feb 2023 5 contributions
    ...Luckily the cleanliness of the rooms and the location were good enough to warrant the 2 stars rating...
  • jackie m
    jackie m
    Dec 2022 2 contributions
    great location , rooms a lttle dated but clean and of plenty of room...
  • Amelia R
    Amelia R
    Oct 2022 13 contributions
    ...The positives of the hotel: It was incredibly beautiful (the bars and lobby and outdoor area are lovely looking) and a fabulous location on the promenade front...
  • BalkrishnaShroff
    BalkrishnaShroff
    Oct 2022 20885 contributions
    ...Its location was very good, very close to the beach and promenade...
  • jesslb123
    jesslb123
    Sep 2022 30 contributions
    ...Location was fab, just a minutes walk from shops, bars and restaurants...
  • Christine B
    Christine B
    Sep 2022 27 contributions
    Lovely Hotel, friendly staff, rooms clean, bathrooms fine, location ideal...
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Atmosphere
Tranquil
Travelers describe the hotel's atmosphere as generally tranquil but lacking in some areas, with sparse rooms and poor entertainment.
  • Zoe B
    Zoe B
    Aug 2023 14 contributions
    ...Poolside drinks were reasonable, and a nice chilled out atmosphere. The evening bar had some music most nights, but it was very quiet so we headed out to livelier bars...
  • nicola L
    nicola L
    Aug 2023 1 contribution
    ...Lovely bathroom, really powerful shower... I'd say the in/out bar in the reception was nice, but lacking a bit of atmosphere in the evenings...
  • laurenmariehowells
    laurenmariehowells
    Jul 2023 2 contributions
    ...The kids enjoyed making bracelets and decorating bags etc...
  • Globetrtter123
    Globetrtter123
    Mar 2023 45 contributions
    Very basic rooms, no tea and coffee, and no fridge in the rooms...
  • Sophie G
    Sophie G
    Feb 2023 9 contributions
    ...Floor is covered with branches, wood etc...
  • G L
    G L
    Jan 2023 1 contribution
    ...Walking not too far from the hotel you hear romantic music from the many singers at the sea side restaurants, the sound of the waves and the site of the moon and the stars are so tranquil and inspiring Great Wi-Fi, great hospitality and I could not be more happy to be here and sad to leave such a welcoming visit...
  • Lily Tilly
    Lily Tilly
    Jan 2023 125 contributions
    ...The rooms are so basic, definitely not 4* more like 2* very tired and sparse...
  • John Norwich
    John Norwich
    Jan 2023 53 contributions
    ...No atmosphere, ridiculously high prices, surly service and poor entertainment...
  • Yuri T
    Yuri T
    Jan 2023 1 contribution
    ...The reception is gorgeous and the receptionists have good English...
  • Amelia R
    Amelia R
    Oct 2022 13 contributions
    ...The room was comfortable and fairly modern with a good size TV...
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Rooms
Basic
Travelers often found the rooms to be clean but basic, sometimes lacking amenities like fridges or kettles. Some guests also complained about the rooms being small or dated.
  • TheTaylors02
    TheTaylors02
    Aug 2023 54 contributions
    ...The hotel staff were amazing with allocating so many rooms out to passengers in a very organised manner. The hotel manager was available and was helping guests call for the lifts and even letting us use the staff lifts to allow people to their rooms as quickly as possible!...
  • nicola L
    nicola L
    Aug 2023 1 contribution
    ...I'd say the only thing would be the rooms were quite basic, for three adults on a room, it was tight but manageable...
  • Pen
    Pen
    Aug 2023 9 contributions
    ...It started out as a good quality hotel full of little extras. Now the rooms are tired and certainly not 4 star... I moved to an xtra room- bigger, Nespresso machine, big balcony and fridge- unfortunately, still tired and dated...
  • Emily
    Emily
    Jul 2023 2 contributions
    ...Pictures are very deceiving hotel doesn’t look like majority of the photos...
  • laurenmariehowells
    laurenmariehowells
    Jul 2023 2 contributions
    ...Rooms were very clean and were cleaned every day. The basic rooms do not come with a fridge or kettle...
  • Kc C
    Kc C
    Jun 2023 1 contribution
    ...Rooms are small if booking with a child (double room with extra bed crammed in)...
  • MaureenStewarton
    MaureenStewarton
    Mar 2023 50 contributions
    ...We had a sea view room and the noise of the waves was very relaxing. The bed was very comfortable and the cleanliness of the room was very good...
  • cadz
    cadz
    Mar 2023 33 contributions
    ...There was no fridge,or kettle in the room,apparently you have to upgrade to a better room to get these items which should be a standard item at a Four Star hotels...
  • Globetrtter123
    Globetrtter123
    Mar 2023 45 contributions
    Very basic rooms, no tea and coffee, and no fridge in the rooms...
  • Matthew H
    Matthew H
    Feb 2023 5 contributions
    Rooms very basic, not even a kettle for a morning cup of tea... Luckily the cleanliness of the rooms and the location were good enough to warrant the 2 stars rating...
  • Lily Tilly
    Lily Tilly
    Jan 2023 125 contributions
    ...The rooms are so basic, definitely not 4* more like 2* very tired and sparse... I chose a SOL room which turned out to be on the worse side of the hotel... When asked if I could upgrade was told €20 a night each adult but there were no vacancies...
  • John Norwich
    John Norwich
    Jan 2023 53 contributions
    This hotel is quite adequate for the money charged, but I would question whether it is truly 4* calibre...
  • G L
    G L
    Jan 2023 1 contribution
    ...It easy to please but here the people, the room, the cleanliness of the whole hotel was amazing. I want to thank Fatima who was looking after our room, so nice to come to a nice clean room whe you have bee out all day in excursions...
  • jackie m
    jackie m
    Dec 2022 2 contributions
    great location , rooms a lttle dated but clean and of plenty of room. If possible book sea view it made all the difference to the other rooms on the other side of the hotel...
  • RobinNicky
    RobinNicky
    Oct 2022 29 contributions
    ...The rooms were spotlessly clean and cleaned every day... Our room overlooked the street but when we return we will definitely book a sea view/pool view room as the view of the big waves rolling in from the Atlantic would be perfect to watch with a good bottle of wine to pass away an evening...
  • Amelia R
    Amelia R
    Oct 2022 13 contributions
    ...The room was not clean upon arrival and there was a dirty sock there from previous guests... No complimentary drinks or a mini bar or fridge in the room made the hotel feel stingy... The room was comfortable and fairly modern with a good size TV...
  • flowergirl_8
    flowergirl_8
    Oct 2022 20 contributions
    ...Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower ... I think some rooms have drink facilities ours didn’t but I have a travel kettle anyway so felt prepared for that scenario!... You have the option of room being cleaned everyday !... Even thou we declined with a snooze sign the cleaners always asked “ are you sure u don’t want room cleaned or anything you need “ they were amazing and worked hard and always friendly ...
  • BalkrishnaShroff
    BalkrishnaShroff
    Oct 2022 20885 contributions
    ...The room was a normal standard one... Since we stayed only for one night and left early morning next day, we could not use various facilities of the hotel...
  • H0lidayM0nster
    H0lidayM0nster
    Oct 2022 70 contributions
    ...The room was mostly very comfortable, I just had a small niggle about the very hard bed. We upgraded to an extra large sea view room and we loved the extra space, and the fridge...
  • jesslb123
    jesslb123
    Sep 2022 30 contributions
    We stayed here as a couple in September '22... Our room was 401 & had a view of the back of the hotel and a side sea view so we got the best of both worlds... The room was cleaned every day with fresh towels provided...
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Value
Overpriced
Many travelers indicated dissatisfaction with the perceived value of the hotel. Issues were raised about extra charges, lack of amenities in standard rooms, and poor food quality.
  • Pen
    Pen
    Aug 2023 9 contributions
    ...Now the rooms are tired and certainly not 4 star... Whilst I was in Peurto I visited a 4 star hotel in La Paz - I’ve not booked it for next year as the difference was night and day...
  • nicola L
    nicola L
    Aug 2023 1 contribution
    ...We did a spa hydrotherapy session which was 18 Euros...
  • Zoe B
    Zoe B
    Aug 2023 14 contributions
    ...Poolside drinks were reasonable, and a nice chilled out atmosphere...
  • joan j
    joan j
    Jun 2023 1 contribution
    ...We paid for an upgrade to Room 462 which was a wonderful seaview room with two balconies...
  • Michelle S
    Michelle S
    Apr 2023 1 contribution
    I cannot fault this hotel to be fair , for the price this hotel is very clean and modern...
  • cadz
    cadz
    Mar 2023 33 contributions
    ...There was no fridge,or kettle in the room,apparently you have to upgrade to a better room to get these items which should be a standard item at a Four Star hotels...
  • Globetrtter123
    Globetrtter123
    Mar 2023 45 contributions
    Very basic rooms, no tea and coffee, and no fridge in the rooms... Chocolate bar in the vending machine €3 ...
  • Matthew H
    Matthew H
    Feb 2023 5 contributions
    ...Bearing in mind there’s 2 on reception always, excessive considering you can’t serve your customers... Went elsewhere after the trying it for first couple of days...
  • Sophie G
    Sophie G
    Feb 2023 9 contributions
    ...Wouldn’t return if you paid me, food in restaurant is cold and un covered...
  • John Norwich
    John Norwich
    Jan 2023 53 contributions
    ...This hotel is quite adequate for the money charged, but I would question whether it is truly 4* calibre. We paid to upgrade to a Xtra room, which seemed the same size of ordinary rooms, but included a fridge and kettle... Breakfast was fine except for the long queues for fried eggs etc... Wine list very disappointing, so we just stuck to the house wine at 12€ The bar are was awful... No atmosphere, ridiculously high prices, surly service and poor entertainment... We stay in Sol/Melia hotels a fair bit, and overall this was not one of their better efforts...
  • Lily Tilly
    Lily Tilly
    Jan 2023 125 contributions
    ...I chose a SOL room which turned out to be on the worse side of the hotel... When asked if I could upgrade was told €20 a night each adult but there were no vacancies... The spa is €13 each for 1.5 hours... So disappointed it’s a special treat abroad I feel I’ve paid quite a lot for 10 days in no more than a 2 * hotel...
  • G L
    G L
    Jan 2023 1 contribution
    ...The Spa is one to experience as well and again the tranquility here charges you up for a wonderful night asleep...
  • Amelia R
    Amelia R
    Oct 2022 13 contributions
    ...The food was very poor quality and for vegetarians there was very little choice other than salad, disappointing to hear that no vegetarian dishes in the specials for the themed buffet table most nights... The Bali beds were for extra charge which meant no one used them which was a shame... No complimentary drinks or a mini bar or fridge in the room made the hotel feel stingy...
  • 24nanna08
    24nanna08
    Oct 2022 13 contributions
    ...But we couldn't be bothered with that, we went outside of the hotel and spent our money elsewhere where we could view the menus at our leisure. We spent very little money at the hotel, all of the restaurants and cafe's were very pleased to take our money!... I would say this hotel lost out on making money and I know others staying at the hotel felt the same as us, they also spent their money elsewhere...
  • flowergirl_8
    flowergirl_8
    Oct 2022 20 contributions
    ...Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower ... Small fee for 1 and a half hour that includes towels flip flops sauna and steam room !...
  • jesslb123
    jesslb123
    Sep 2022 30 contributions
    ...Totally reccomend the spa 😍 we didn't have time to get treatments as we used the spa on our last day but for 18 euros each we got to use the sauna, heated pool and jacuzzi and the view from the top floor was stunning!...
  • Christine B
    Christine B
    Sep 2022 27 contributions
    ...A fellow guest complained to the management and also had a word with the chef but all to no avail. We would not go back to his Hotel, the room we had was on the tenth floor but overlooked an apartment block across the street and as the windows did not have any net curtains to give at least some privacy so were on full display ...
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Cleanliness
Spotless
Most travelers commend the overall cleanliness of the hotel, noting that rooms are frequently cleaned with fresh towels provided. However, some cite issues with the pool area and lack of toiletries.
  • TheTaylors02
    TheTaylors02
    Aug 2023 54 contributions
    We got boarded here for 1 night during the flight cancellations due to the Uk air traffic control issue, the hotel was lovely, very clean, and the food was delicious...
  • nicola L
    nicola L
    Aug 2023 1 contribution
    ...The hotel itself is in good condition and clean... Lovely bathroom, really powerful shower...
  • Zoe B
    Zoe B
    Aug 2023 14 contributions
    ...The hotel is clean, modern and really nicely done, just a short stroll from the beach and promenade over the road...
  • Emily O
    Emily O
    Aug 2023 1 contribution
    ...The hotel is clean, friendly staff and good location and food...
  • laurenmariehowells
    laurenmariehowells
    Jul 2023 2 contributions
    ...Rooms were very clean and were cleaned every day... The swimming pool area was clean and well kept...
  • Kc C
    Kc C
    Jun 2023 1 contribution
    ...Children’s pool closed for grouting mid day - not even a notice to let anyone know... Pool toilets never have toilet roll, unless it’s on the floor...
  • Citigirl437
    Citigirl437
    Apr 2023 9 contributions
    Highly recommend this hotel, it really surpassed my expectations... Hotel is really clean, all the staff are super friendly... Pool great, plenty of towels, can't fault the place...
  • Michelle S
    Michelle S
    Apr 2023 1 contribution
    I cannot fault this hotel to be fair , for the price this hotel is very clean and modern...
  • MaureenStewarton
    MaureenStewarton
    Mar 2023 50 contributions
    ...In the restaurant, again all the staff were friendly and efficient and were always on the ball to get tables cleared and reset... The bed was very comfortable and the cleanliness of the room was very good... We got fresh towels every day and also a bottle of water... The pool area was clean and the pool wasn't cold...
  • Matthew H
    Matthew H
    Feb 2023 5 contributions
    ...Luckily the cleanliness of the rooms and the location were good enough to warrant the 2 stars rating...
  • Lily Tilly
    Lily Tilly
    Jan 2023 125 contributions
    ...No toiletries just some hand and body wash in a plastic bottle...
  • G L
    G L
    Jan 2023 1 contribution
    I love food, I love people and I love a clean and well looked after premises... It easy to please but here the people, the room, the cleanliness of the whole hotel was amazing... I want to thank Fatima who was looking after our room, so nice to come to a nice clean room whe you have bee out all day in excursions...
  • Yuri T
    Yuri T
    Jan 2023 1 contribution
    ...The reception is gorgeous and the receptionists have good English...
  • Emma W
    Emma W
    Jan 2023 36 contributions
    ...It’s a lovely hotel - clean, comfortable and the staff are very friendly and helpful...
  • Camper17591472775
    Camper17591472775
    Dec 2022 1 contribution
    ...Room clean and beds comfortable...
  • jackie m
    jackie m
    Dec 2022 2 contributions
    great location , rooms a lttle dated but clean and of plenty of room...
  • Charlotte
    Charlotte
    Nov 2022 61 contributions
    ...The lobby was nice, the room standard but clean...
  • flowergirl_8
    flowergirl_8
    Oct 2022 20 contributions
    ...Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower ... You have the option of room being cleaned everyday !... We prefer to not have this everyday as it’s not necessary to have clean towels everyday !... Even thou we declined with a snooze sign the cleaners always asked “ are you sure u don’t want room cleaned or anything you need “ they were amazing and worked hard and always friendly ... This hotel on the top floor has a spa and wow it was amazing !...
  • RobinNicky
    RobinNicky
    Oct 2022 29 contributions
    ...The rooms were spotlessly clean and cleaned every day. On the day we checked out, we had a late flight and the reception staff let you use the spa to shower and change before leaving the hotel...
  • jesslb123
    jesslb123
    Sep 2022 30 contributions
    ...The room was cleaned every day with fresh towels provided... Poolside was lovely and relaxing, fresh towels each day if you require, the pool side was clean and the beds are not sat too closely together so it was just perfect...
  • Christine B
    Christine B
    Sep 2022 27 contributions
    Lovely Hotel, friendly staff, rooms clean, bathrooms fine, location ideal...
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Service
Inconsistent
Most travelers found the service at the hotel to be friendly, helpful, and efficient. However, some guests noted inconsistencies and areas for improvement.
  • TheTaylors02
    TheTaylors02
    Aug 2023 54 contributions
    We got boarded here for 1 night during the flight cancellations due to the Uk air traffic control issue, the hotel was lovely, very clean, and the food was delicious... The hotel staff were amazing with allocating so many rooms out to passengers in a very organised manner... The hotel manager was available and was helping guests call for the lifts and even letting us use the staff lifts to allow people to their rooms as quickly as possible!... Thank you for putting everyone up for the night as otherwise we would have been sleeping on the airport floor!...
  • nicola L
    nicola L
    Aug 2023 1 contribution
    ...Lovely bathroom, really powerful shower. WiFi was very strong in the hotel, pool and room area... You can't reserve sunbeds, but we had no problem every day getting a sunbed at any point of the day... The pool was relaxed, and you could get nice cocktails from the pool bar... Staff were nice, and did a great job... Breakfast was good quality, with cooked food, pastries, and meats/cheeses... You could also have free sparkling wine... It ran until 10.30 so you could get as much as you wanted... Spa on the top floor was lovely... We did a spa hydrotherapy session which was 18 Euros...
  • laurenmariehowells
    laurenmariehowells
    Jul 2023 2 contributions
    ...Rooms were very clean and were cleaned every day... However, due to our sons illness we needed a fridge for medications and they put one in our room for us with no extra charge... The swimming pool area was clean and well kept... Staff were all friendly and went above and beyond for guests...
  • Kc C
    Kc C
    Jun 2023 1 contribution
    The woman who works behind the poolside bar puts a dampener on your mood - rude and grumpy... Children’s pool closed for grouting mid day - not even a notice to let anyone know...
  • Citigirl437
    Citigirl437
    Apr 2023 9 contributions
    Highly recommend this hotel, it really surpassed my expectations... Hotel is really clean, all the staff are super friendly... We stayed HB, breakfast was 10/10 - special mention to the hardworking chefs on Omelettes & Pancake station, always so friendly and welcoming despite quite intense role!... Pool great, plenty of towels, can't fault the place...
  • cadz
    cadz
    Mar 2023 33 contributions
    ...There was no fridge,or kettle in the room,apparently you have to upgrade to a better room to get these items which should be a standard item at a Four Star hotels...
  • MaureenStewarton
    MaureenStewarton
    Mar 2023 50 contributions
    ...All of the staff that we encountered were friendly and efficient. Ezekiel at reception was a fount of knowledge and was able to answer all our questions!... In the restaurant, again all the staff were friendly and efficient and were always on the ball to get tables cleared and reset... The bed was very comfortable and the cleanliness of the room was very good... We got fresh towels every day and also a bottle of water... The pool area was clean and the pool wasn't cold... The loungers were very comfortable and pool towels were available...
  • Sophie G
    Sophie G
    Feb 2023 9 contributions
    ...Staff non compliant wasn’t interested in helping...
  • Matthew H
    Matthew H
    Feb 2023 5 contributions
    ...3 tiny lifts, over 14 floors so always waiting or walking up a load of stairs. Bar staff (only 1 ever working!)... When feeding this back to the reception, they couldn’t seem to care less...
  • G L
    G L
    Jan 2023 1 contribution
    ...It easy to please but here the people, the room, the cleanliness of the whole hotel was amazing. I want to thank Fatima who was looking after our room, so nice to come to a nice clean room whe you have bee out all day in excursions... So friendly and always very helpful when you needed that little extra help... The mornings waking up with cava breakfast, great energy from the staff and so very helpful... The Spa is one to experience as well and again the tranquility here charges you up for a wonderful night asleep... Walking not too far from the hotel you hear romantic music from the many singers at the sea side restaurants, the sound of the waves and the site of the moon and the stars are so tranquil and inspiring Great Wi-Fi, great hospitality and I could not be more happy to be here and sad to leave such a welcoming visit...
  • Yuri T
    Yuri T
    Jan 2023 1 contribution
    ...It was a fantastic Holiday at Hotel Sol Costa Atlantis... Abdl the administrator of this facility was the best man to help with anything you might need to ensure you will have the most relaxing and enjoyable experience you could ever possibly want... The restaurant of the Hotel and the service there are just outstanding!... The reception is gorgeous and the receptionists have good English... Every time any help was needed it was delivered in the blink of an eye...
  • John Norwich
    John Norwich
    Jan 2023 53 contributions
    ...This hotel is quite adequate for the money charged, but I would question whether it is truly 4* calibre. We paid to upgrade to a Xtra room, which seemed the same size of ordinary rooms, but included a fridge and kettle... Also it did give you access to the rooftop spa, which is an excellent facility... Breakfast was fine except for the long queues for fried eggs etc...
  • Lily Tilly
    Lily Tilly
    Jan 2023 125 contributions
    ...When asked if I could upgrade was told €20 a night each adult but there were no vacancies. The spa is €13 each for 1.5 hours...
  • Amelia R
    Amelia R
    Oct 2022 13 contributions
    ...The bar staff made the alcoholic drinks very very strong, pouring half the bottle in a g & t which was not palatable... The hotel was not overcrowded or loud and felt friendly...
  • 24nanna08
    24nanna08
    Oct 2022 13 contributions
    As others have said good hotel staff marvellous who work very hard... If you would like a drink or food at the pool bar no menu available you order from your mobile once the QR code has been activated... My mobile didn't accept the QR code reception sent me an email with all attachments for the pool, restaurant and bar etc... We spent very little money at the hotel, all of the restaurants and cafe's were very pleased to take our money!...
  • flowergirl_8
    flowergirl_8
    Oct 2022 20 contributions
    ...(It’s not) Arrived and was greeted by fabulous reception staff !... Air conditioning worked very well ... You have the option of room being cleaned everyday !... Even thou we declined with a snooze sign the cleaners always asked “ are you sure u don’t want room cleaned or anything you need “ they were amazing and worked hard and always friendly ... Small fee for 1 and a half hour that includes towels flip flops sauna and steam room !... Breakfast was lovely so much variety fruit cereal yogurt meat cheeses toast rolls cakes full English u name it they had it !... Including tea coffee and juices and sparkling alcohol I think !... The lifts worked very well all week no problem !... The only time we had a wait was weekend and I think it was quiet busy so understandable... Pool facilities great really friendly life guards and a bistro for drinks and free pool towels when u used sunloungers... Would definitely recommend this hotel can’t fault it even saw a wedding over the balcony which was so cute !...
  • BalkrishnaShroff
    BalkrishnaShroff
    Oct 2022 20885 contributions
    ...it was nice of them to give an early check-in at 12 noon on a higher floor...
  • RobinNicky
    RobinNicky
    Oct 2022 29 contributions
    ...The reception staff were very friendly and always helpful... The rooms were spotlessly clean and cleaned every day... On the day we checked out, we had a late flight and the reception staff let you use the spa to shower and change before leaving the hotel...
  • H0lidayM0nster
    H0lidayM0nster
    Oct 2022 70 contributions
    ...I’ve now been to Tenerife five times and this hotel was by far the best I’ve stayed in... Every member of staff I spoke to was very friendly and helpful...
  • jesslb123
    jesslb123
    Sep 2022 30 contributions
    ...Such a lovely hotel with friendly staff... The room was cleaned every day with fresh towels provided... Plenty of options at breakfast and evening meals, the only downside was it seemed quite busy at meal times with often having to queue for food or wait for staff to serve drinks... Poolside was lovely and relaxing, fresh towels each day if you require, the pool side was clean and the beds are not sat too closely together so it was just perfect... Totally reccomend the spa 😍 we didn't have time to get treatments as we used the spa on our last day but for 18 euros each we got to use the sauna, heated pool and jacuzzi and the view from the top floor was stunning!... Highly recommended this hotel and would stay here again if we ever return to Puerto De La Cruz...
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Amenities
Satisfactory
Guests appreciate the hotel's clean rooms, friendly staff, and pool area. Some complaints about lack of standard amenities in basic rooms.
  • TheTaylors02
    TheTaylors02
    Aug 2023 54 contributions
    We got boarded here for 1 night during the flight cancellations due to the Uk air traffic control issue, the hotel was lovely, very clean, and the food was delicious... We didn’t use many of the facilities as we weren’t here very long... The hotel staff were amazing with allocating so many rooms out to passengers in a very organised manner... The hotel manager was available and was helping guests call for the lifts and even letting us use the staff lifts to allow people to their rooms as quickly as possible!... Thank you for putting everyone up for the night as otherwise we would have been sleeping on the airport floor!...
  • nicola L
    nicola L
    Aug 2023 1 contribution
    ...Lovely holiday, lovely week The hotel is lovely... Lovely bathroom, really powerful shower... WiFi was very strong in the hotel, pool and room area... You can't reserve sunbeds, but we had no problem every day getting a sunbed at any point of the day... The pool was relaxed, and you could get nice cocktails from the pool bar... Breakfast was good quality, with cooked food, pastries, and meats/cheeses... You could also have free sparkling wine... It ran until 10.30 so you could get as much as you wanted... Spa on the top floor was lovely... We did a spa hydrotherapy session which was 18 Euros... I'd say the in/out bar in the reception was nice, but lacking a bit of atmosphere in the evenings... The place is in a good location, a couple of minutes from restaurants...
  • laurenmariehowells
    laurenmariehowells
    Jul 2023 2 contributions
    ...Rooms were very clean and were cleaned every day. The basic rooms do not come with a fridge or kettle... However, due to our sons illness we needed a fridge for medications and they put one in our room for us with no extra charge... During the day, there was kids club by the pool... The swimming pool area was clean and well kept... The children loved the pool and it was perfect temperature... Staff were all friendly and went above and beyond for guests...
  • joan j
    joan j
    Jun 2023 1 contribution
    ...We paid for an upgrade to Room 462 which was a wonderful seaview room with two balconies. All the reception staff where friendly and helpful and nothing was too much trouble... A special thank you for Malika for organizing our upgrade, she went beyond and above the call of duty... Plenty of sun loungers and at this time of year sun was in the pool area all day...
  • Citigirl437
    Citigirl437
    Apr 2023 9 contributions
    ...Highly recommend this hotel, it really surpassed my expectations. Its perfectly located only a short stroll to prom and cafes area... Hotel is really clean, all the staff are super friendly... We stayed HB, breakfast was 10/10 - special mention to the hardworking chefs on Omelettes & Pancake station, always so friendly and welcoming despite quite intense role!... Pool great, plenty of towels, can't fault the place...
  • Michelle S
    Michelle S
    Apr 2023 1 contribution
    I cannot fault this hotel to be fair , for the price this hotel is very clean and modern... Lots of fish , seafood and meats complimented with beautiful fresh side dishes of Mediterranean vegetables and fruits ...
  • MaureenStewarton
    MaureenStewarton
    Mar 2023 50 contributions
    ...All of the staff that we encountered were friendly and efficient... We had a sea view room and the noise of the waves was very relaxing... The bed was very comfortable and the cleanliness of the room was very good... We got fresh towels every day and also a bottle of water... The pool area was clean and the pool wasn't cold... The loungers were very comfortable and pool towels were available...
  • cadz
    cadz
    Mar 2023 33 contributions
    ...There was no fridge,or kettle in the room,apparently you have to upgrade to a better room to get these items which should be a standard item at a Four Star hotels...
  • Sophie G
    Sophie G
    Feb 2023 9 contributions
    Sat by the pool, tree guys flying huge branches above everyone sat on sun beds...
  • G L
    G L
    Jan 2023 1 contribution
    I love food, I love people and I love a clean and well looked after premises... It easy to please but here the people, the room, the cleanliness of the whole hotel was amazing... I want to thank Fatima who was looking after our room, so nice to come to a nice clean room whe you have bee out all day in excursions... So friendly and always very helpful when you needed that little extra help... The mornings waking up with cava breakfast, great energy from the staff and so very helpful... The Spa is one to experience as well and again the tranquility here charges you up for a wonderful night asleep... Walking not too far from the hotel you hear romantic music from the many singers at the sea side restaurants, the sound of the waves and the site of the moon and the stars are so tranquil and inspiring Great Wi-Fi, great hospitality and I could not be more happy to be here and sad to leave such a welcoming visit...
  • John Norwich
    John Norwich
    Jan 2023 53 contributions
    ...This hotel is quite adequate for the money charged, but I would question whether it is truly 4* calibre. We paid to upgrade to a Xtra room, which seemed the same size of ordinary rooms, but included a fridge and kettle... Also it did give you access to the rooftop spa, which is an excellent facility... Dinner varied; some nights it was pretty mediocre, but others was very good indeed, with grilled prawns, tasty fish and lamb chops available... But a 5 minute walk out led you to great bars with sensible prices and lively entertainment... But a good choice for those who get out of the hotel scene quickly as it's very handy for outside attractions...
  • Yuri T
    Yuri T
    Jan 2023 1 contribution
    ...It was a fantastic Holiday at Hotel Sol Costa Atlantis. I usually avoid giving 5 stars rating, especially when there were some minor issues, however, all the pros of this amazing Hotel outweigh all the possible cons I could think of... Abdl the administrator of this facility was the best man to help with anything you might need to ensure you will have the most relaxing and enjoyable experience you could ever possibly want... The restaurant of the Hotel and the service there are just outstanding!... The reception is gorgeous and the receptionists have good English... Every time any help was needed it was delivered in the blink of an eye...
  • Lily Tilly
    Lily Tilly
    Jan 2023 125 contributions
    ...The spa is €13 each for 1.5 hours...
  • jackie m
    jackie m
    Dec 2022 2 contributions
    great location , rooms a lttle dated but clean and of plenty of room. If possible book sea view it made all the difference to the other rooms on the other side of the hotel... Breakfast and dinner 5 star, plenty to choose from even with teenagers we all enjoyed the food...
  • H0lidayM0nster
    H0lidayM0nster
    Oct 2022 70 contributions
    ...I’ve now been to Tenerife five times and this hotel was by far the best I’ve stayed in. The room was mostly very comfortable, I just had a small niggle about the very hard bed... We upgraded to an extra large sea view room and we loved the extra space, and the fridge... The breakfast buffet was amazing, really a huge choice of different options, and the fresh fruit was fantastic... We enjoyed sitting around the pool area, especially as there were so many sunbeds available and the pool was never too crowded – and no loud music blaring out either... Every member of staff I spoke to was very friendly and helpful...
  • RobinNicky
    RobinNicky
    Oct 2022 29 contributions
    ...The reception staff were very friendly and always helpful... The rooms were spotlessly clean and cleaned every day... On the day we checked out, we had a late flight and the reception staff let you use the spa to shower and change before leaving the hotel... We stayed one day by the hotel pool but we found that the hotel obscured the sun by 3pm, therefore we went to the martianez pools which are only 500meters away on the sea front which we found better thank the hotel pool... Our room overlooked the street but when we return we will definitely book a sea view/pool view room as the view of the big waves rolling in from the Atlantic would be perfect to watch with a good bottle of wine to pass away an evening...
  • Amelia R
    Amelia R
    Oct 2022 13 contributions
    ...The pool was very cold despite the warm weather. The Bali beds were for extra charge which meant no one used them which was a shame... No complimentary drinks or a mini bar or fridge in the room made the hotel feel stingy... I feel that a few small changes could make the stay much better... The positives of the hotel: It was incredibly beautiful (the bars and lobby and outdoor area are lovely looking) and a fabulous location on the promenade front... The hotel was not overcrowded or loud and felt friendly... The room was comfortable and fairly modern with a good size TV...
  • BalkrishnaShroff
    BalkrishnaShroff
    Oct 2022 20885 contributions
    ...it was nice of them to give an early check-in at 12 noon on a higher floor... The view from balcony was quite good... Since we stayed only for one night and left early morning next day, we could not use various facilities of the hotel... Its location was very good, very close to the beach and promenade...
  • flowergirl_8
    flowergirl_8
    Oct 2022 20 contributions
    ...(It’s not) Arrived and was greeted by fabulous reception staff ! Room was lovely well sized beautiful view bathroom and shower amazingly lovely loved the big head in shower ... Air conditioning worked very well ... I think some rooms have drink facilities ours didn’t but I have a travel kettle anyway so felt prepared for that scenario!... You have the option of room being cleaned everyday !... We prefer to not have this everyday as it’s not necessary to have clean towels everyday !... This hotel on the top floor has a spa and wow it was amazing !... Small fee for 1 and a half hour that includes towels flip flops sauna and steam room !... Lovely relaxing way to start the day ... Breakfast was lovely so much variety fruit cereal yogurt meat cheeses toast rolls cakes full English u name it they had it !... Including tea coffee and juices and sparkling alcohol I think !... The lifts worked very well all week no problem !... Pool facilities great really friendly life guards and a bistro for drinks and free pool towels when u used sunloungers... Hotel is situated right in the middle of everything all u need is to be able to walk and choose where to go !... Would definitely recommend this hotel can’t fault it even saw a wedding over the balcony which was so cute !...
  • jesslb123
    jesslb123
    Sep 2022 30 contributions
    ...Such a lovely hotel with friendly staff. Our room was 401 & had a view of the back of the hotel and a side sea view so we got the best of both worlds... The room was cleaned every day with fresh towels provided... Plenty of options at breakfast and evening meals, the only downside was it seemed quite busy at meal times with often having to queue for food or wait for staff to serve drinks... Poolside was lovely and relaxing, fresh towels each day if you require, the pool side was clean and the beds are not sat too closely together so it was just perfect... Location was fab, just a minutes walk from shops, bars and restaurants... Totally reccomend the spa 😍 we didn't have time to get treatments as we used the spa on our last day but for 18 euros each we got to use the sauna, heated pool and jacuzzi and the view from the top floor was stunning!... Highly recommended this hotel and would stay here again if we ever return to Puerto De La Cruz...
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scorcheo wrote a review Dec 6
England, United Kingdom122 contributions
Maybe not a 4 star hotel but a good 3, from the outside it looks smart and modern and this is reflected in the lobby which is spacious and well maintained with a good seating area, however the bedrooms are not quite as welcoming with some of the fittings looking past their best, in particular the two arm chairs would probably benefit from a complete re upholster or maybe just being replaced. In contrast our bathroom was large and modern with a good size walk in shower with both a riser rail and overhead rainforest type fixture, the water pressure was always good and never fluctuating. Don’t expect to find USB sockets in the room but this isn’t an issue if you bring adapters, there are enough places to plug them in. There is a safe in the room but this is chargeable which I think is a bit mean and unnecessary and no air con , which even in November would have been appreciated,it’s fitted but turned off by the hotel, Wi Fi is good ,and free to use. We didn’t use the pool area so can’t comment on that other than to say on our walk around it looked well maintained. We also didn’t use the restaurant other than breakfast which I could best describe as barely adequate, not a great choice of cooked food and most of that was not warm, but there was a decent choice of cold meats, fruit,cereals and bread, also juices and good coffee machines Strangely there was no hotel information in the room in any form so other than the brief information at check in ( after a long journey who pays that much attention) so we had no idea of the availability of facilities at the hotel itself or surrounding attractions. Staff were friendly and helpful. In conclusion the hotel is in a good location and serves as a good base but needs to up its game and provide free in room safes,all year round air con and better quality/hot food at breakfast.
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Date of stay: November 2023Trip type: Traveled as a couple
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Bela wrote a review May 2023
London, United Kingdom13 contributions
+1
Hotel's Favorite
Where to start??? We decided to go Tenerife for my friends birthday and we booked a room in sol Costa Atlantis.. we did not know that our expectations would be exceed to the top. The hotel facilities, decoration, view, staff… everything contributed for us having one of the best holidays ever! The food was amazing, the location was perfect… the weather wasn’t great for the first 2 days but the sun came shining for us on the last 3 days of the holidays 😃 We would like to say a big thanks to Roxana (hotel receptionist) for making our experience even better. Such an asset to this hotel company, very friendly and helpful and made us feel at home. SHE NEEDS A RAISE 😆 Secondly, we would like to thank Isabel (from the restaurant) for taking such good care of us.. not only her, but most of the staff there were so amazing to us. Thirdly, the cleaning team.. our room was always so clean and organised, new towels and bed sheets! We are so grateful for this experience and this people. We are definitely going back and we totally recommend this hotel if anyone is interested in going to Puerto de la Cruz 🫶
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Date of stay: May 2023
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded May 19, 2023
Dear Bela, Thank you for taking part of your time for sharing such a complete review! It's a pleasure for us to know that you have enjoyed your stay 😊. Your lovely words about our team encourage us to keep working hard to get our customers' satisfaction. We hope to see you back soon! Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica W wrote a review Dec 4
London, United Kingdom182 contributions
+1
My hotel (Be Live Experience Orotava) lacked a spa, so I researched and discovered Sol Costa Atlantis accepted external bookings. The women at the reception were friendly, welcoming, and greeted me with smiles and provided towels and slippers. I booked a fantastic hydrothermal circuit spa which was only €18 for 90mins which I personally think is excellent value. The premises were clean, creating a wonderful atmosphere and felt very refreshed afterwards. Yuraima provided an incredible, relaxing massage which I also booked and I can definitely say it was one of the best massages I've ever had! I will definitely be coming back when I return to Tenerife - thank you!
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Date of stay: December 2023Trip type: Traveled solo
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beetleboy wrote a review Dec 2
Billingham, United Kingdom18 contributions
The location of the hotel is ideal, right on the front with only a short stroll into shops , bars and cafes. The rooms have no fridge, tea making facilities and there is a charge for the use of the safe. The rooms are dated but acceptable, towels were changed and rooms cleaned every day although not to the highest of standards. The breakfast was always cold and very bland with little variation regarding the cooked breakfast . Staff I found to be polite and helpful, room for a lot of improvement so probably wouldn’t return
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Date of stay: November 2023Trip type: Traveled with family
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Maciej P wrote a review Dec 2
1 contribution
The hotel advertises that it has heated swimming pools. In fact, none of them is heated, and the water is cooler than the water in the ocean. Apart from this , the hotek is quite ok, although 4 stars is definitly too high.
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Date of stay: November 2023
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Trip type: Traveled with friends
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Christine C wrote a review Nov 2023
Lancashire38 contributions
On arrival, wrong room, 2 singles instead of double, complained, but told full. Where do I start. On going to reception, no atmosphere, very bland and cold looking No tea coffee kettle facilities. No fridge Had to pay 4 euros a night to have a safe. No bin liner in bin. All furniture tired and dirty. No pen and notepad, or info on hotel on table. Staff miserable. Balcony dirty and chairs need replacing. As for breakfast, cold, bacon greasy, only melon as fruit. Needs a full refurbishment, wouldn't recommend it at all. How it gets a 4 star I don't know, only just worthy of a 3, been in a lot better 3 stars.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Puerto de la Cruz, itself, beautiful, with lots of lovely restaurants and bars.
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Nigel C wrote a review Nov 2023
New Milton, United Kingdom8 contributions
A late hotel change forced on us but what an amazing find and I reckon the best hotel for location. right by the sea and promenade. quiet. away from the noisy restaurants closer to the shops but only a short walk away chilled and relaxing way to spend 10 nights in November Food. Amazing selection breakfast and dinner in a buffet style. relaxed and chilled atmosphere indoor or covered dining Could have provided some food on arrival after a late check-in air conditioning. this is the only aspect that lets the hotel down. needs a serious overhaul swimming pool. not heated at least in November. was very refreshing but chilly 😀 Overall an amazing stay. Wonderful service and food and location
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Date of stay: November 2023Trip type: Traveled as a couple
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Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded 2 weeks ago
Dear guest, It's a pleasure to know that you have enjoyed your stay with us. We'll continue working hard to offer our guests our best service. Hope you can visit us again and enjoy another pleasant stay with us. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mhari M wrote a review Nov 2023
2 contributions
Terrible experience at this hotel, arrived at the hotel to very unfriendly staff which continued throughout the stay. Had clothes stolen and friend had polishes and creams stolen. First time I have been to a 4 star hotel or even less star where there is no tea and coffee available in your room or any water. Very disappointing.
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Date of stay: October 2023
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Trip type: Traveled with friends
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Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded 2 weeks ago
Dear Mhari, We regret that your stay didn't meet your expectations. We have available Xtra Rooms, which includes more equippment and services. We'll continue working hard to offer our guests a best service. Hope you can give us another opportunity and enjoy a pleasant stay with us. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paddington wrote a review Oct 2023
Cambridge, United Kingdom429 contributions
+1
We stayed in this hotel a few years ago and standards have certainly slipped since then in my opinion. Firstly, a couple of good points from our weeks holiday 1 – All the staff were excellent and friendly, reception, room maids and especially staff in the dining room who worked very hard and were always very busy. 2 – The hotel is in a good location on the sea front with good walking by the lido and lots of shops and bars nearby but not many “quality” restaurants. 3 – We did not use the hotel pool or surrounding area and sun beds so have not reviewed them 4 – We did not use the hotel bar so no comment there either Now what’s not so good and why I would only rate this as a 3 star based on my 50 years of staying in Spanish hotels. On entering the reception the first impression was it was very sparce and uninviting, very few people used it. Beyond reception there is a large outdoor area with no furniture on it which overlooks the pool but it appears that it is used for weddings only. This could be a very pleasant seating area rather than the sparce area it currently is - see photo The rooms are dated and the arm chairs are worn and greasy - see photo In the bathroom no sink plugs worked, the shower fixture was loose, the basin tap was loose and the WC cistern leaked into the toilet all the time we were there. The plastic decking on the balcony was dirty and there was lots of rubbish under it visible through the gaps but virtually impossible to clean. The air conditioning rattled all the time it was running Clearly lots of little points that are being ignored by the maintenance team. An even bigger issue was the dining room and the availability of hot food. The enclosed “outside” area has the same decking as the balcony, grubby plastic boards with gaps in, I dread to think how much food is under this decking having fallen through the gaps. There are 2 ramps into this area with edges which people tripped over every day we were there. Pigeons often came into the dinning area and even got right inside the dining room up to the food counters – see photos. Also on one occasion there was a large fly in the breakfast yoghurt bowl !!! In the evenings there was a very limited choice of meat or fish being cooked to order, pizzas and lasagne was dried up and looked disgusting every night. Cold salad stuff was OK but most of the “hot” food was only luke-warm even though it was on hot counters and under heat lamps. Similarly most of the “hot” breakfast food was only luke warm. There was often a queue of guests waiting at the cooked food counter as the one cook could not keep up with demand. All-in-all the food quality was poor and we ate out on several nights even though we had paid for half board. So summing up there is nothing that could not be resolved by better maintenance and management but as it stands I am sad to say I would not recommend this hotel to anyone.
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Date of stay: September 2023
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Location
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Trip type: Traveled as a couple
Room Tip: Don't buy half board
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded 2 weeks ago
Dear guest, We regret that your stay wasn't so pleasant as expected. We have transmitted your comments to the departments involved ti be analyzed and the opportune actions taken. We work hard every day to offer our guests a good service. Hope you can visit us in a near future and enjoy a better stay with us. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah C wrote a review Oct 2023
1 contribution
We stayed for a week in September, booking last minute. We chose the hotel based on the proximity to the beach, which as a mistake. Good points: 1. hotel front desk. 2. Hotel bar music. 3. Pool was nice. 4. Clean rooms, sizes are ok. 5. Breakfast Buffett good (except for incredibly fatty bacon). 6. Location is great for access to lively town. 7. Almost all staff are excellent. Bad points. 1) At least 1.5 mile walk to nearest sand beach. Even then, the rocks will strip your feet unless you have aqua shoes. The waves are fierce. Not safe for small children. Don’t come to Puerto de La Cruz for a beach holiday. 2) Evening meals were very hit and miss. Some nights good. Some night it felt like ‘left overs’. Dessert was cream cakes, mouse, fruit and ice cream. 3) The lifts will take forever at busy times of day. If not physically fit, ask for a room on the lower floors. 4) Won’t post international mail. 5) You have to pay for all drinks with evening meals. No option of water even. Minimum price (small coke) is €3.00. 6) The pool bar was not staffed by a very experienced chap. 7) We had a bad experience on the last night which ruined it for me. We had enjoyed mojitos all week at the bar. On the last night they switched the bar staff at 8pm. We were served something completely different to a classic mojito. It had a synthetic mint taste and way too sweet. When we asked for the same recipe as made earlier, she made another same as her first. It wasn’t drinkable. We didn’t want to cause a scene so asked if we could have a G&T instead. She got the manager. He was very nice when we explained the situation, but the barmaid went in to a tirade in Spanish. I’m still learning so didn’t get it all but she was loudly rude about us. So much so the lounge musician started laughing. We felt so embarrassed and uncomfortable and the manager didn’t shut her down. He made the drink again. Turned out they were using a pre-made mix which the previous barman hadn’t needed. It was disgusting for a third time. We took our drinks for avoid a scene but couldn’t drink them. Left the back entrance. Too embarrassed to face the staff again. More generally, things to do in Puerto de La Cruz are limited. We hasn’t realised that the south of the island is where you want to be for tours and sandy beaches. All the tours offered (Whale Watching, Tiede national park) were based in the south, which is a two hour bus ride away. A VERY long day. Many got back past 9pm. We took two buses to Playa de las Teresitas. Took a few hours due to traffic but was a nice day on a Sandy man made beach.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: If you want tours and sandy beaches, stay in the south of the island.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Esther Muriel, Otros at Sol Costa Atlantis
Responded 2 weeks ago
Dear Sarah, Thank you for choosing Hotel Sol Costa Atlantis for your stay in Tenerife. The island offer different experiences everywere. Here in the North, people enjoy mixing with the local people, and Puerto de la Cruz is a wonderful place also because we are close to some of the most important and beauty cities in the island. We apologize for not fulfil your expectations in the bar. We are sure that our staff didn't want to embarrased you so please, accept our sincere apologies if you felt on that way. Your comments are very value for us, and have been already transmitted to the Head of the departments involved to analyze and improve our service. Hope you can visit us again in a near future, we are sure that we can offer you a nice experience. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$104 - $172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beatriz atlantis hotel puerto de la cruz, beatriz atlantis and spa hotel
FORMERLY KNOWN AS
Beatriz Atlantis & Spa Hotel
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
290
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SOL COSTA ATLANTIS - Updated 2023 Prices & Resort Reviews (Puerto de la Cruz, Spain)

Frequently Asked Questions about Sol Costa Atlantis
Which popular attractions are close to Sol Costa Atlantis?
Nearby attractions include Bee Hive Pub (0.3 miles), Lago Martiánez (0.2 miles), and Playa San Telmo (0.2 miles).
What are some of the property amenities at Sol Costa Atlantis?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sol Costa Atlantis?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sol Costa Atlantis?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sol Costa Atlantis?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sol Costa Atlantis?
Conveniently located restaurants include Vinoteca Con Pasión, Bambi Gourmet, and Indian Crown Tandoori.
Are there opportunities to exercise at Sol Costa Atlantis?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Sol Costa Atlantis?
Yes, dry cleaning and laundry service are offered to guests.
Does Sol Costa Atlantis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sol Costa Atlantis?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Are there any historical sites close to Sol Costa Atlantis?
Many travelers enjoy visiting Castillo de San Felipe (1.0 miles), The English Library Tenerife (0.8 miles), and Bateria de Santa Bárbara (0.5 miles).