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AC Hotel Gran Canaria

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AC Hotel Gran Canaria
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668 Reviews from our TripAdvisor Community

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Showing 284: English reviews
High Wycombe, England, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We did a lot of research before booking this hotel and due to its location felt it was right for us. We were a little worried as previous reviews were mixed, but we shouldn't have worried, we had a lovely stay. Our room was clean and tidy and toiletries were provided. The facilities were of a good standard and the... More 

Helpful?
Thank Suewwfc
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed for a week, staff lovely and attended to all our needs, food in restaurant lovely & room service great. The receptionists were really helpful when my husband lost his wallet and rang through to the bus station to see if it had been handed in. They also gave us a lift to the bus station to retrieve it.... More 

Helpful?
Thank 73looloo
Limerick, Ireland
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We are regular visitors to Meloneras and always take in a trip to Las Palmas for shopping and the fabulous beach. As we were spending 3 weeks in Gran Canaria this time we decided to overnight in Las Palmas to make the most our time there. Location-wise the hotel is less than a 10 minute walk to Las Canteras Beach.... More 

Helpful?
Thank Tricky001
Spain
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Was a great hotel has a great locaction and shops are very near. All our needs were atended to straight away. Also sent we a plate of brownies as it was my birthday. All the family had a great few day away

Helpful?
Thank elwelln
Amsterdam, The Netherlands
Level Contributor
169 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed 1 week ago

Bad reception, worse treatment. We checked in at the AC Hotel after booking our rooms on Booking.com and were surprised by the staff treatment who basically stated that bookings made through other portals "do not deserve anything". We were given the worst rooms in the hotel even though we are Marriott Rewards members. I will not be using Marriott Hotels... More 

Helpful?
Thank Alberto A
EventSales, Guest Relations Manager at AC Hotel Gran Canaria, responded to this review

Dear client, First, thank you for choosing AC Hotel Gran Canaria by Marriott for your recent stay in Las Palmas de Gran Canaria and send us your opinions. We have been surprised with your comments because it is very important for us delivering a memorable hotel experience during your travels to guests. Please, we would like to know what happened,... More 

PETERBOROUGH
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 24, 2016 via mobile

Had a last minute booking in the hotel. Reception staff were friendly upon arrival and booked us into a very pleasant room on the 16th floor. Room was of a good size and spotlessly clean. Very comfortable beds and good quality bed linen. Our balcony overlooked the Catalena Park. The only addition I would have liked was a couple of... More 

Helpful?
1 Thank PeterboroughSandy
Athens, Greece
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 20, 2016 via mobile

Now days I think Wifi is top necessity when visiting a place. And when Marriott hotels puts it's badge on it, then asking for wifi airtime is a bit of a disappointment. Fortunately I was a Marriott member and they offers me free access, but it was a gesture of hospitality and not a standard feature. Rooms are we'll poked... More 

Helpful?
1 Thank Alex A
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 18, 2016 via mobile

The hotel is ok, furniture needs updating as in some areas like the restaurant you can see peeling paint and the decorations are in need of changing. The room itself our twin beds were rocky and 1 actually made loud noises whenever there was any movement. The bathroom had no ventilation so when the toilet was used it wasn't very... More 

Helpful?
Thank Drea R
EventSales, Guest Relations Manager at AC Hotel Gran Canaria, responded to this review

Thank you for choosing AC Hotel Gran Canaria by Marriott for your recent stay in Las Palmas de Gran Canaria. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 18, 2016 via mobile

From the outside maybe this hotel doesn't look the most glamorous but inside , wow , the room was very comfortable and spacious with a great view , there is a sauna and gym and on the roof the swiming pool was amazing , will be back here 100% , p.s. the pillows are the best ever ( i wanted... More 

Helpful?
Thank abigcoffeelover
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 13, 2016 via mobile

Hotel ok restaurant Zero zero , frozen meals!! White wine not cold so after a day hard work they pist me off , not even asked I there was something wrong! So ok for that time but next will be some were else

Helpful?
Thank peter a
EventSales, Director de Relaciones con Clientes at AC Hotel Gran Canaria, responded to this review

Dear Client, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Gran Canaria. Your valued feedback highlighted a number of areas for improvement that I have since shared with the Restaurant Manager, who join me in offering their apologies for their team’s shortcomings. We hope to have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities

Additional Information about AC Hotel Gran Canaria

Address: Calle Eduardo Benot 3, 35007 Las Palmas de Gran Canaria, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Las Palmas de Gran Canaria
Price Range: $87 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Gran Canaria 4*
Number of rooms: 227
Reservation Options:
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Also Known As:
Ac Gran Canaria Hotel
AC Hotel Gran Canaria Las Palmas De Gran Canaria
Hotel Style:
#5 Luxury Hotel in Las Palmas de Gran Canaria
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