The hotel is wonderful, the location is great, and the price/value was tremendous. Those attributes can be found in other hotels, but what made this hotel stand out and the experience unforgettable, is the staff. You get that personal feel since it is a boutique hotel but the level and quality of service they provide is above and beyond. From arranging a rental car to helping with an itinerary around the island to making restaurant reservations - we felt completely taken care of during our stay there. And it wasn't just 1 excellent staff member but really every single one we interacted with. Special shout out to Anna who really helped us out tremendously. We couldn't recommend this hotel enough. If you're staying in Palma, you have to stay here.
Upon arrival checked in promptly by lovely staff. Offered glass Cava or hot drink and some pastries which were all very welcome. Left bags as early for room and wandered around for a few hours. Upon return got keys and went to room. Not the biggest but very nicely done with a bathroom that is partly open but also not. Works very well. Bottle of Cava and chocolates left out as had booked hotel direct. We had a small terrace area which was nice to sit out when it was warm enough. We didn't use the rooftop area as a bit chilly during our stay but it all looked very nice with plenty of chairs and I can imagine very pleasant when warmer. Nice comfy bed and the shower worked easily with plenty of hot water. Breakfast was very nice, good quality ingredients, more than enough choice. The hotel itself is all very well done with fixtures and fittings, plenty of seating areas if you want to get out of your room. The staff were all unfailingly pleasant and helpful without being in your face, a nice balance. Everywhere was very clean and well maintained. Location for us was good as in Old Town and everything walkable. Plenty of restaurants and bars within 10 minute walk. Very quiet location, no noise disturbance during night. For our taste, a relaxing hotel with everything we wanted. If return to Palma would come back to this hotel.…
We have been here for the second time because our experience was excellent!!! My wife had an accident with no fault of her own by bicycle in Palma. The hotel manager immediately drove to the immediate accident site. He picked her up after treatment at the hospital and took her back to the hotel. The next day he took her back to the hospital for follow-up examination! Bravo Bravo!
Possibly the nicest welcome from any hotel I've ever stayed in with a relaxing glass of wine and no rush or stress. In fact, all of the staff were brilliant at all times, including serving breakfast, helping with car parking, etc. There were COVID measures in place, but it was all done is as unobtrusive a way as possible. The hotel itself is tucked away on a quiet side street, and while the pool on the roof is small, it is perfectly fine for a cooling off dip! The food was great, cleanliness top notch, I honestly don't have a bad word to say about the place. I'll hopefully return to Palma soon, and if I do I would definitely stay here again.
I honestly couldn’t recommend this hotel enough. The location, staff, rooms and food are all incredible. It has a beautiful charm too it, being hidden away. You enter through a cute little courtyard into a beautiful reception. From the moment we arrived, the the day we left the staff were wonderful, all of them. Anna, specifically couldn’t have been more friendly and warm, looking after us all through our stay. The roof terrace is just the right size, with a plunge pool, perfect to cool down. There is table service from the bar, to the roof which was a nice little touch. Breakfast was tasty, fresh and there was a good selection of eggs cooked specifically for you. Please, if you’re looking to visit Palma. Stay here, you will not be disappointed.