We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Puro Hotel Palma

avatar-imageavatar-imageavatar-image
Traveler (524)
360
Panoramas (36)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#31 of 96 hotels in Palma de Mallorca
Location
4.8
Cleanliness
4.4
Service
4.4
Value
4.1
Travelers' Choice
Puro hotel Oasis Urbano is our boutique design hotel with connected beachclub and restaurant converted from a XVII century palace in Palma de Mallorca's old quarter (La Lonja district). Each room is different in our hotel, combining contemporary design, style and comfort together in unique way. Situated in the famous area La Lonja Palma’s finest boutiques, galleries and restaurants and nightlife, as well as the harbour and the cathedral are within walking distance. Puro Palma is also the only urban hotel with two beachclubs. With our Shuttleservice to Purobeach Palma our guests can experience the best of the island.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Hot tub
Sauna
Free breakfast
Bicycle rental
Nightclub / DJ
Car hire
Wifi
Plunge pool
Restaurant
Rooftop bar
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Pedicure
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Laptop safe
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, French, Spanish, Arabic and 7 more
4.5
4.5 of 5 bubbles1,110 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in an excellent spot for city exploration, Puro Hotel Palma receives high marks for its location, surrounded by ample shopping and dining options. The service at the hotel is frequently commended, with guests appreciating the attentive and professional staff. While the rooms are generally well-received, a few visitors have pointed out their compact nature and occasional equipment issues. The hotel's commitment to cleanliness is evident, with spotless accommodations and pristine common areas. Although the serene atmosphere is a highlight, the presence of loud music can sometimes disrupt the peace. The array of amenities, including the lauded Puro Beach Club, adds to the hotel's appeal, despite a few minor drawbacks mentioned.
Location
Central
Atmosphere
Serene
Rooms
Comfortable
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
1,110Review20Q+A0Room tips
Traveler rating
  • 661
  • 276
  • 105
  • 49
  • 19
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Ella H wrote a review Apr 9
1 contribution
Puro Beach Illetas supposedly closing down!! Having cancelled our wedding 2 months out. Taking no responsibility or offering and compensation by management! So disappointed in puro as this was such a special place for me and my partner. Now having lost thousands and we currently have no venue for our wedding ceremony.
Read more
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, Director General at Puro Hotel Palma
Responded 5 days ago
Dear T4402AYellah, We are sincerely sorry to hear about your disappointing experience with Puro Beach Illetas. We understand how frustrating and disheartening it must be to have your wedding plans disrupted, especially when such significant investments of time, emotion, and resources are involved. While we deeply regret any inconvenience caused, we would like to clarify that Puro Beach Illetas operates independently from Puro Hotel. Nevertheless, we take all feedback seriously, even if it pertains to establishments within our group. We would like to assure you that your feedback has been duly noted, and we will communicate it to the relevant management for further review and consideration. It is always our intention to ensure that every guest has a positive experience, especially during such important occasions as a wedding celebration. We understand that this situation cannot be rectified entirely, but we would like to extend our apologies and offer our assistance in any way possible. Please feel free to contact us directly so that we may discuss this matter further and explore potential solutions. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Kind regards, Isabel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Christine K wrote a review Dec 2022
Tampa, Florida98 contributions44 helpful votes
Hotel's Favorite
We enjoyed a 2-night stay at Puro Hotel Palma in early December. Everything was wonderful from start to finish. We were able to check in early as we arrived at 10:15am and get late checkout. Front desk staff are very friendly and helpful. Great location with short walks to many cafes, restaurants, the shopping district on Passeig Des Born, the amazing Palma Cathedral and palace. Enjoyed a dinner at the hotel's restaurant Beatnik with reservations made by the front desk and a 30% discount. Beautiful hotel, clean rooms and small little touches that made the stay that more enjoyable such as the wood "do not disturb" sign, glass water bottles, bracelets made by nomadic tribes, a double sink, slippers and robes (our robes were uncomfortable, though). Views were great from the 5th floor where our room was located. Our window faced the inside terrace and we had no problem with noise. I would definitely stay here again and recommend to others.
Read more
Date of stay: December 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Purohotel Palma, General Manager at Puro Hotel Palma
Responded Jan 30, 2023
Great review Christine!! We love it!! Purohotel is something unique. Puro hotel is an oasis of tranquillity in the middle of the oldtown of Palma. If you book with us, you will also get a free access to our Purobeach Clubs (1st of April till the 31st of October). If you book 3 nights or more in the winter period (1st of November 2022 till 31st of March 2023) you will receive a free rent a car to explore the best places to see in Mallorca (Puro Experience guide included). Just use our promo code (PUROEXPERIENCE) to get a 10 % discount on any of the reservations on our website (hotel) or contact me on the email below. Recommend us to all your friends and family 😉 See you soon!! Lovely wishes Syb general.manager@purohotels.es
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Ethan H wrote a review Apr 9
1 contribution
The most friendly and helpful staff, easy check in and everyone was so nice! rooms were so cool and breakfast in the morning was amazing! Location cannot be beat! they even brought us a bottle of champagne and cake for my fiance's bday! recommend 10/10
Read more
Review collected in partnership with this hotel
Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, Director General at Puro Hotel Palma
Responded 5 days ago
Dear guest, Thank you so much for taking the time to share your wonderful experience at Puro Hotel Oasis Urbano on TripAdvisor. We are thrilled to hear that your stay with us was relaxing, happy, and fun – exactly the ambiance we strive to create for all our guests. It brings us immense joy to know that you found our staff to be friendly and helpful, and that you enjoyed the seamless check-in process. Our team takes great pride in delivering exceptional service, and your kind words truly motivate us to continue exceeding expectations. We're delighted that you appreciated the unique design of our rooms and enjoyed the delicious breakfast options served each morning. It's our aim to provide a memorable culinary experience for our guests, and we're happy to learn that we succeeded during your stay. Celebrating special occasions like birthdays is always a pleasure for us, and we're excited that we could contribute to making your fiancé's day extra special with a bottle of champagne and cake. We truly appreciate your recommendation and your perfect rating of 10/10. It means the world to us to know that you would recommend Puro Hotel Oasis Urbano to others and we hope to have the pleasure of welcoming you back for another fantastic stay in the future! Kind regards, Isabel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
CJCheshire wrote a review Mar 2024
Crewe, United Kingdom32 contributions34 helpful votes
What a lovely hotel right in the heart of Palma. Very beautiful internally and with super comfortable rooms. And a delicious breakfast too. Despite a problem with our initial room, we have given 5 stars because of how this was eventually resolved. With kindness and professionalism. Anna was a star. She was helpful, understanding and kept us well informed. And thank you to all at the hotel for living up to their reputation for excellent customer service.
Read more
Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, Director General at Puro Hotel Palma
Responded 1 week ago
Dear CJCheshire, Thank you so much for taking the time to share your recent experience at Puro Hotel on our TripAdvisor profile. We are absolutely thrilled to read your glowing review and to hear that you thoroughly enjoyed your stay with us in the heart of Palma. We're delighted to know that you found our hotel beautiful internally and that you had a comfortable stay in our rooms. Additionally, we're thrilled to hear that you enjoyed our delicious breakfast offerings. While we regret any inconvenience you may have experienced with your initial room, we're truly grateful for your understanding and patience. It's heartening to learn that our team, particularly Anna, could swiftly resolve the issue with kindness, professionalism, and efficiency. We will certainly pass along your kind words to her and the rest of our team. At Puro Hotel, we take great pride in providing exceptional customer service, and we're overjoyed to hear that we could live up to our reputation during your stay. Once again, thank you for choosing to stay with us, and we eagerly anticipate the opportunity to welcome you back for another wonderful experience in the future. Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
kjoy65 wrote a review Mar 2024
Vancouver, Canada6 contributions4 helpful votes
Puro was s an excellent hotel and feels like a dream staying there, very beautiful serene atmosphere and amazing breakfast! Ana at the front desk helped to make our stay amazing and went anove snd beyond to give the best service. My 2nd time staying at hotel and I love it!
Read more
Review collected in partnership with this hotel
Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, Director General at Puro Hotel Palma
Responded Mar 5, 2024
Many Thanks for your review. Purohotel is something unique. We are the only hotel in Palma that supplies an oasis of tranquillity in the middle of the centre of the oldtown of Palma together with a direct access to two of the best beach clubs around Palma (by free shuttle). If you book with us, the sunbeds are free of charge in Purobeach Palma (with a minimum spend, starting from 30€ in the high season). Just use our promo code (PUROEXPERIENCE) to get a 10 % discount on any of the reservations on our website (hotel) or contact me personally in the email below. See you soon!! Lovely wishes Syb general.manager@purohotels.es
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
lizzyclarke2024 wrote a review Feb 2024
Ibiza, Spain1 contribution
Amazing! Great hotel and wonderful staff! Well located and would give the hotel and staff top rating! Great location and luxury spotless room! Loved every moment! The staff were really helped and friendly
Read more
Review collected in partnership with this hotel
Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, General Manager at Puro Hotel Palma
Responded Feb 19, 2024
Great comment!! Many Thanks Lizzy. Contact me personally on the email below when you visit us again. Recommend us to all your friends and family. Let me know when you like to come back again😉, to our quirky hotel, Beatnik with our great DJ´s and our fantastic beach clubs. See you soon. Best wishes Syb general.manager@purohotels.es
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Wayne G wrote a review Feb 2024
7 contributions1 helpful vote
Everything really good , lovely friendly staff. One nagging point being the regular buzzing in the room from the thermostat, annoying in the middle of the night! A small problem just thought you should know!!
Read more
Review collected in partnership with this hotel
Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, Director General at Puro Hotel Palma
Responded Feb 13, 2024
Great comment!! Many Thanks Wayne. We will take on board the buzzing of the thermostat, let´s see what happened there, because it should not make that noise. Contact me personally on the email below when you visit us again. Recommend us to all your friends and family. Let me know when you like to come back again😉, to our quirky hotel, Beatnik with our great DJ´s and our fantastic beach clubs. See you soon. Best wishes Syb general.manager@purohotels.es
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Citytraveller08 wrote a review Feb 2024
High Wycombe, United Kingdom63 contributions45 helpful votes
From the moment we arrived the staff were brilliant. Anna on Reception sorted out a minor issue with our booking and with her colleagues took great care of us for the week we stayed. Nothing was too much trouble from restaurant recommendations to transport. Our room was very comfortable and quiet and the hotel location is excellent. Altogether a great hotel run by a great team!
Read more
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, Director General at Puro Hotel Palma
Responded Feb 13, 2024
Great comment!! Many Thanks Citytraveller08. I will pass on this fantastic review to Ana and her colleagues. Contact me personally on the email below when you visit us again. Recommend us to all your friends and family. Let me know when you like to come back again😉, to our quirky hotel, Beatnik with our great DJ´s and our fantastic beach clubs. See you soon. Best wishes Syb general.manager@purohotels.es
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Lisa W wrote a review Jan 2024
London, United Kingdom12 contributions3 helpful votes
Stayed at Puro many times. Always made to feel very special as soon as we arrive. Hotel in great location for exploring the city. The hotel has a great restaurant and bar which has D.J at the weekend. Lots of restaurants and bars within walking distance. Be back soon!!
Read more
Review collected in partnership with this hotel
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, Director General at Puro Hotel Palma
Responded Feb 13, 2024
Great comment!! Many Thanks Jamie. Contact me personally on the email below when you visit us again. Recommend us to all your friends and family. Let me know when you like to come back again😉, to our quirky hotel, Beatnik with our great DJ´s and our fantastic beach clubs. See you soon. Best wishes Syb general.manager@purohotels.es
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
rachelmaegittins wrote a review Dec 2023
London, United Kingdom1 contribution
The most perfect stay. The hotel is immaculate. The staff are all beyond helpful & friendly. The food was amazing, the serve at the bar was 10/10. I never have a good nights sleep at hotels but I had the best nights sleep, so I’ve come back to work feeling refreshed. Can’t fault it. The staff are a credit to the hotel. I’ll be back next year!
Read more
Review collected in partnership with this hotel
Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Puro Hotels, General Manager at Puro Hotel Palma
Responded Dec 21, 2023
Great comment!! Many Thanks Rachel. Contact me personally on the email below when you visit us again. Recommend us to all your friends and family. Let me know when you like to come back again to enjoy our quirky hotel and our fantastic beach clubs. See you soon. Best wishes Syb general.manager@purohotels.es
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Palma de Mallorca area.
PRICE RANGE
$202 - $350 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
puro hotel palma de mallorca
LOCATION
SpainBalearic IslandsMajorcaPalma de MallorcaLa Llotja-Born
NUMBER OF ROOMS
51
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PURO HOTEL PALMA - Updated 2024 Prices & Reviews (Palma de Mallorca, Spain)

Frequently Asked Questions about Puro Hotel Palma
Which popular attractions are close to Puro Hotel Palma?
Nearby attractions include Catedral de Mallorca (0.2 miles), Terrazas de la Catedral de Palma (0.2 miles), and S'Hort del Rei (0.1 miles).
What are some of the property amenities at Puro Hotel Palma?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Puro Hotel Palma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Puro Hotel Palma?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Puro Hotel Palma?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Puro Hotel Palma?
Conveniently located restaurants include La Malvasia, Fera Palma Restaurant, and Ca n'Ela.
Are there opportunities to exercise at Puro Hotel Palma?
Yes, guests have access to a sauna and a plunge pool during their stay.
Are any cleaning services offered at Puro Hotel Palma?
Yes, dry cleaning and laundry service are offered to guests.
Does Puro Hotel Palma offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Puro Hotel Palma?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to Puro Hotel Palma?
Many travelers enjoy visiting Sa Llotja (0.08 miles), Palau de l'Almudaina (0.1 miles), and Son Marroig (1.5 miles).