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BQ Belvedere Hotel

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Mitja lluna 4, 07015 Palma de Mallorca, Majorca Spain
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Traveler (1786)
Pool & Beach (337)
Dining (209)

About

#44 of 88 hotels in Palma de Mallorca
Location
Cleanliness
Service
Value
Travelers' Choice
Property amenities
Free parking
Wifi
Pool
Poolside bar
Game room
Billiards
Children Activities (Kid / Family Friendly)
Kids club
Parking
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Vending machine
Darts
Entertainment staff
Evening entertainment
Table tennis
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Car hire
Massage
Salon
Baggage storage
Convenience store
Gift shop
Newspaper
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, French, Spanish, German and 1 more
2909Reviews692Q+A100Room tips
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Paula B wrote a review Jul 27
Chorley10 contributions4 helpful votes
Had a week in this hotel with my 14 yr old daughter and was very impressed with the clean modern feel of the hotel and the facilities. There was plenty of choice of food and all the staff were really helpful and friendly. The frequent shuttle bus down to Palma Nova was great as it has such a lovely beach and we also took the local bus to Palma city which we got from right opposite the hotel and cost 2 euros per person. The one thing that really made the week special was the entertainment crew, especially Davide, Riccardo, Badra and Elena. It felt as though they went above and beyond for each guest making everyone feel welcome and relaxed. They seemed to work long hours but were always smiling and full of energy. The atmosphere would have been quite dull had it not have been for those guys!
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Date of stay: July 2021
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Courtney wrote a review Jul 27
5 contributions1 helpful vote
Visited here only a day after it reopened with my partner and absolutely loved our 2 week visit. The bar was fantastic with a wide range of drinks available and sangria on tap 🤤. I have read a few complaints regarding only 1 pool bar being open. At times there may have been a queue but this lasted no longer than 10 minutes and only happened a few times throughout the day. I think this could be down to staffing issues since they had only reopened. The food was lovely. There was a wide selection available each night with staple food such as pizza and chips offered at lunch and dinner. The only issue was the lack of cold meat available at lunch time. Some ham, plain chicken or tuna would’ve been nice to supplement a salad. The pool snack bar was absolutely delicious and I’d 100% recommend the kebab and the nuggets. The snack bar could be improved by a ticketing service or something of that sort as often food was being taken when others had ordered it. The hotel itself was immaculate. The pool was great, it’s really big and clean however very deep. There is a shallow section though this is a small part of the pool. There is a jacuzzi at the top of the pool which is also great. The surrounding area is on the quieter end. A 10 minute walk there is a range of bars, cafes and restaurants though these seem to be for locals. The hotel has such a good atmosphere and entertainment every night you wouldn’t really have to leave - especially families given the entertainment available. However, if you do want to venture out you can take advantage of the free shuttle bus to Palma Nova which is only 10 minutes by car. Magaluf is only 10 minutes away by car also. Jet2 advertised this hotel as 3 star and the hotel itself advertises 4 star. Not sure which it is but I’d certainly side with 4 star. I’ve mentioned little problems but really don’t feel like I could knock the rating down since they are so minor.
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
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david j wrote a review Jul 25
York, United Kingdom33 contributions5 helpful votes
+1
well this a odd one this hotel all over the place and cant say if very good or average which ill try and explain. i will point out this was rushed decision due to having just a few days from having our Greece holiday canceled so had a few days to move and find somewhere so some points i mention if we ahd researched more we would of been a bit more prepared etc. onto the review so Jet2 rate this as a 3 star. hotel promotes it self as a 4 star. id say a clean good 3 star. Starting with the location the Hotel is located with nothing around it, this is 1 shop about 5 minutes away for water and inflatables drink etc. no other shops or bars etc. this makes it lovely and quite BUT there no late night time wandering t shops. to get to the nearest strip of shops/cafes then it a very steep walk down and narrow busy road with limited paths or a set of steps that seems to never end :) this leads you to a big row of bars, cafes and usual tourist shops there is also a beach here too. BUT i very much doubt after hours at beach that you would want to walk back up the huge steep hill taxis are around and is about 6 euros back to hotel. next the hotel room. Exactly as you expect single beds pushed together, overhead AC, mini cooler/fridge, small desk, tv and spacious shower. room VERY clean which i think is very important. daily towel change and quick room tidy. Shower had twin head so has the larger rain shower version was lovely, large sink, big mirror and fold out mirror, built in hair dryer and socket. Room beds were comfy, wardrobe plenty of space and room was well lit and enough space of cases. Food..... now this is where it made no sense we were not the only people to mention this. the food seemed to follow no real order. Breakfast was the best out of all the meals usual bacon, eggs, scrambled eggs, some form of potatoe item hash browns etc, daily change on sausages, hot dog version and then those red sausages(no idea what they called think there more for German tourists). then there was odd products like peas with breakfast?? other than that omelettes, nutela,cereals, jams, sweet products donuts buns etc. The biggest complaint breakfast was the juice machines orange ran out on over half the time we were there. the glasses were also very dirty. it became a game of pot luck going through 50 glasses to randomly fine 2 that didn't have finger marks, lipstick marks, food residue on. this again was something we saw many people having issues with. we resorted to using the coffee cups which seemed better. come to evening food.... doesnt seem very well catered for younger or fussy people. Pizza was on every night, chips were only on odd nights (i find this very odd to me chips are lie the basic of any hotel) varied pasta dishes, lasagne, squid rings, chicken fingers or similar, plenty of fresh cooking prawns, pork joints etc. But a common issue they didn't seem to match food with matching food. example roast potatoes but then no gravy (gravy was never on any night) and no chicken or roast add ons. this was echoed by many a guest. the drinks were also total mess we were all inclusive and they only supplied all your drinks in wine glasses, so soft drinks, beer, wine all served in small wine glasses so your forever up and down to the bar as NO machines facing the customer for self service. table cleaning was spot on always taking away plates and glasses. Pool. The pool is a fresh water poo ls a little salty but lovely starts nice and shallow to much deeper. has a nice rock formation section which is shallow and has seats inside lovely to sit in with bubble and water falls behind you / no complaints pool side. loungers were plentiful (just) and comfy and had quality brollies dotted about too. nearer to the time leaving the hotel did get busier and loungers became harder to find the hotel had plenty more all stocked up out of the way due to covid etc. pool bar..... only 1 of 3 bars open. again when we first got here it was dead but once hit 1st full week into july hotel was busier and thats when issues started. pool bar has 2 bars but only 1 side manned and 1 food bar open. This then caused HUGE ques for simple things like a drink. its very frustrating been all inclusive to que 15 mins for then to find the only drink they provide was 350ml plastic cups and limited to 3 per time. it was impossible to order food at snack bar and then get drinks to time it all together. we totally understand covid and trying to reduce contact points fingers touching drinks machines etc if you not going to have self service soft drinks and local beer etc then at least have more staff on. Again this was a common complaint. Snack bar was what you would expect fries, burgers, hot dogs, salads, pizza, nuggets etc. again only 1 person cooking and taking orders most the time. on site entertainment/ staff- wow the guys and girls here amazing. didn't get there names but amazing. so funny and happy. the pool aerobics with music was funny to watch and people loved getting involved. Staff tried so hard to make the best of distancing but did varied games darts, pool stuff. night time shows were all outside and chairs outside again making do with the rules they had to abide by. HOWEVER the EUROS were on and the were showing the games live in a downstairs bar we found this out by accident. huge room, lovely comfy chairs, big projector and then a huge CLOSED bar. when asked they said because of covid so if you wanted a drink you had to leave the big room, up 2 sets of stairs, to hotel lobby, outside, past pool to the same above pol bar that ques non stop to then bring 2 drinks all way back. Covid does not stop a bar been open as it no different to the main buffet bar been open or pool bar. There is a bar on the hotel lobby area this again was shut. But again staff were all great at reception desk and elsewhere there was 1 guy on the pool bar who was so rude and so miserable it was not the greatest of experiences when served by him. Hotel has option of safe, luggage storage, taxi service. the hotel provides a free very regular shuttle bus to the main area of Palma. this is WELL worth doing. bus is on time with air con and spacious. this take you to Palma and then if you stay on bus take you to marine land. The area of Palma is amazing. beach for either hiring loungers but with plenty of space for your own brolly and beach towel, beach was lovely. backed by loads of shops, bars and cafes. Plenty of taxis if needed too. Final thoughts i without doubt believe the hotel was using covid as a reason to have less cost outgoing on staff, food section and without a doubt controlling the drink flow. smaller glasses bugger ques= less people going up for drinks. I totally understand having reduced bars open but having 1 out 5 open is abit silly but very cost effective for the hotel. i would come again however is mainly they resolved the all inclusive side so people who paid the extra have better access to unlimited food/drink
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Date of stay: July 2021
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ollyd97 wrote a review Jul 24
Huddersfield, United Kingdom18 contributions10 helpful votes
+1
I would have given 4 stars. I came 9 years ago, and since then the hotel has had a huge makeover and renovation. I knew the location of the hotel and although it’s a steep walk to the beach, the free bus is handy. Although , when my partner enquired about how to get to Palmanova the receptionist said go by taxi - but the hotel offered free shuttle bus there? Anyway check in was okay, however lady did not explain how the safe worked, or any opening times of restaurant bars etc. Hotel was quiet and I felt sad as I know July should be full , but was good as not too crowded. Room, small but very clean and modern. Although no ashtrays anyway to be seen throughout the hotel - new EU rule? Had to use the plastic bar cups as ashtrays. Pool big and nice, and never crowded. The snack bar and pool bar big space. Sadly, I slipped and fell twice because people would just get out of the swimming pool and go barefoot to the bar. That should be rectified. Also, 2nd day there, the sun beds are already placed out, and we were sat just in front of the massage area. So the massage guy comes. Clearly unhappy, but doesn’t say anything to us. We see him go inside the hotel and bring out a receptionist and can see him pointing to us and and complaining we are sat in front of the massage area. Receptionist didn’t want to deal with it. So then the massage guy speaks to the life guard and complains and then life guard asks us to move. We had no problem moving, just wished we were asked at the start instead of being made to feel uncomfortable. Drinks are ok, feel bad for paying guests that are not on all inclusive. 5€ for a machine made cocktail - I wouldn’t not be happy paying that as the cocktails were not that good. But sometimes there were queues at the bar sometimes not. During 1st week, the hotel lobby bar opened. One guy, very grumpy and slow on the pool bar during the day. The evening guy was always smiling and happy. Animation team great, Badra was lovely. However animation programme was hit and miss. Advertising aqua gym, and then it doesn’t happen. Breakfast plentiful, although beans, bacon, hashbrowns were mostly cold, luke warm at best. Lots of bakery items. Snack bar served pizza and pasta, kebab, burger, hot dog, fries, toasties. All good. But the old lady that helps out on the snack bar really needs training or to be put somewhere else. Never ever wanted to give salad on the burger or hotdog, always had to ask, and sometimes she refused to.. the other two young ladies on the snack bar were great. Dinner could be hit and miss. But i liked the theme nights. Such as Mexican (wraps etc) with Mexican chicken, and Chinese night. But the theme were not carried through. However, I got served a bad piece of fish. As soon as I put it in my mouth I could taste it was rotten and spat most of it out. 2 days later , I came down with sickness and diahorrea, fever and body aches. Sat 3 days in hotel room, and partner kept bringing me little bits to eat (bread, croissant) just to eat something. Anyway, my partner brought the plates back to the restaurant and then the receptionist and head cook started complaining that he took food to the room. Anyway, we cut our holiday short and left on Thursday instead of Saturday. On check out, wasn’t asked why we were leaving early, if everything was okay. Due to these incidents we feel like we are owed some money back. If we didn’t encounter these problems, it would have been a 4* review. 5* hotel and facilities, 3* food.
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from BQ Hoteles, Sales at BQ Belvedere Hotel
Responded 3 days ago
Dear friend, Firstly we thank you for reaching out to us on tripadvisor to share your concerns related to your recent holiday with us at BQ Belvedere and apologize that you felt your experience did not completely meet your expectations. Your feedback is really important to us and we will be making sure your remarks are bought to the attention of the appropriate management, so they can share your comments about the areas you highlight in your review. With warm regards, BQ Hoteles.
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donna d wrote a review Jul 23
Leicester, United Kingdom8 contributions3 helpful votes
First time in majorca for me and my 8 year old grandaughter. Positives: Transfers about 25 mins. Check in was straight forward even got in room b4 time 👌room was very clean as was the rest of this Hotel. Food: can't fault it. If you can't find anything at the buffet restaurant that do a very good choice you can find a snack at the pool bar: burgers, pizza, hotdogs pasta, salad and kebab for some fussy eaters that are young or old. Entertainment OK but Hotel animation team very friendly 👌 Hotel have shuttle bus allocated to this hotel to palmanova every day. Negative: not a big issue but like a few other comments about pool bar I did have to queue for some time and not ideal when am on holiday trying to look after a small child. Overall review: Jet2 ***** BQ Belvedere ****
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Date of stay: July 2021Trip type: Traveled with family
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PRICE RANGE
$93 - $238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
belvedere hotel san agustin, hotel belvedere majorca, belvedere hotel majorca
LOCATION
SpainBalearic IslandsMajorcaPalma de Mallorca
NUMBER OF ROOMS
414
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Frequently Asked Questions about BQ Belvedere Hotel
Which popular attractions are close to BQ Belvedere Hotel?
Nearby attractions include Pilar and Joan Miro Foundation in Mallorca (0.6 miles), Playa de Cala Mayor (0.3 miles), and Cuevas de Genova (0.5 miles).
What are some of the property amenities at BQ Belvedere Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and free parking.
What food & drink options are available at BQ Belvedere Hotel?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at BQ Belvedere Hotel?
Yes, free parking is available to guests.
What are some restaurants close to BQ Belvedere Hotel?
Conveniently located restaurants include The Crow's Nest Restaurant Mallorca, La Parada Del Mar, and Cyrano Resto Bar.
Are there opportunities to exercise at BQ Belvedere Hotel?
Yes, guests have access to a pool during their stay.
Does BQ Belvedere Hotel have an airport shuttle?
Yes, BQ Belvedere Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at BQ Belvedere Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at BQ Belvedere Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to BQ Belvedere Hotel?
Many travelers enjoy visiting Sa Llotja (2.6 miles), Palau de l'Almudaina (2.7 miles), and Convento de Santa Clara (2.9 miles).
Does BQ Belvedere Hotel have any great views?
Yes, guests often enjoy the bay view available here.