GPRO Valparaiso Palace & SPA
908 reviews
#39 of 88 Hotels in Palma de Mallorca
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Calle de Francesc Vidal Sureda 23, 07015 Palma de Mallorca, Majorca Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$169
Free cancellation until 10/09/21
Reserve now, pay at stay
$287
$148
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Free cancellation until 10/09/21
$169
Free cancellation until 10/09/21
Reserve now, pay at stay
Hotels.com$148
Travelocity$148
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Full view
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360
Panoramas (4) Pool & Beach (126)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from GPRO Valparaiso Palace & SPA
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#39 of 88 hotels in Palma de Mallorca
Location
Cleanliness
Service
Value
Travelers' Choice
Situated in an excellent location overlooking Palma de Mallorca's bay and sourrounded by magnificent gardens, yet only a few minutes from the city center. Rooms: large, luxurious rooms and suites, fully equipped with a furnished bathroom, hair dryer, bathrobe, heating / air-conditioning, SmartTV, minibar, safety deposit box and terrace with a magnificent panoramic view. Spa & Wellness Center: The HSPA invites you to relax in a truly luxurious style.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
Salon
Steam room
Baggage storage
Concierge
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Marina View
Languages Spoken
Spanish, Catalan, German
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
29Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
Calle de Francesc Vidal Sureda 23, 07015 Palma de Mallorca, Majorca Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $19/day
908Reviews55Q+A100Room tips
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Popular mentions
We were so disappointed by this hotel. The beds were hard and uncomfortable, no coffee/tea in the room, toothbrushes or anything. Very dirty pools and uncaring/stiff reception employees. No 5star here
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from Max Bellan , Marketing at GPRO Valparaiso Palace & SPA
Responded 5 days ago
Dear Julia, I am sorry that your stay with us was not satisfactory. Regarding amenities in the rooms, due to the COVID regulations, we are obliged by the law to keep everything at minimum levels nonetheless and as clearly explained, coffee and tea facilities plus toothbrush and other tools are available on requets and totally free of charge. Kind regards Max B
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I was lucky to spend 3 days in Valparaiso followed by 3 days in Nixe Palace. The latest is so much better. Valparaiso might be ok if you are German all the staff speak German, the atmosphere is like a big German tourist factory. The staff at the restaurant is very kind and professional despite an overpriced very poor quality food. The reception is the worst I have seen in 20 years: Arrogant, thinking they run the world, give no smile nor details about your stay. Avoid unless you are German.
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Date of stay: April 2021Trip type: Traveled on business
Helpful
Response from Max Bellan , Marketing at GPRO Valparaiso Palace & SPA
Responded 2 weeks ago
Dear Guest, We are sorry to read that your stay with us was not satisfactory. Please be so kind to report me in private if you had any specific bad experience with the reception in order to understand the reason of your statement (valparaiso@gprovalparaiso.com) Just for your information, all nationalities are more than welcome in our hotel; all our team is multilingual, international and well educated towards all cultures. During your stay we had a bigger amount of German guest compared to British guests simply because travelling abroad from UK was banned due to UK Government restrictions. I hope to hear from you. Kind regards
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The place looks great and sights are nice but service is TERRIBLE. They take 2 hours to deliver food to the room. Even short orders take forever to arrive. What's more there is no indication of hotels ext. anywhere in the room, more than once I had to walk all the way to the reception desk and even going there you won't find anyone. Seems like the reception employees have digestive issues and most of the shift are unavailable. I am amazed this place has so many great reviews and five stars I got carried away by them and ended up wasting my money on pricey, slow and sloppy service. I would never come back to this establishment and highly advise everyone to steer very clear from it
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Date of stay: March 2021Trip type: Traveled as a couple
2 Helpful votes1 Repost
Helpful
Response from Pilar Vizcaíno, Gestión de ingresos at GPRO Valparaiso Palace & SPA
Responded Mar 31, 2021
Dear Guest, We are sorry that your stay with us was not satisfactory, Regarding indications, if you mean signage, we comply with all regulations established by the law. On the other hand, our staff is always available; replying to your statement about digestive issues is not necessary. We apologize if, in some moment you, did not find a member of the team;please bear in mind that, due to the pandemic situation, our occupancy allowed us just one employ per shift; we always do our best to satisfy our guests as many of the published review say. In case you decide to visit us in the future, I am sure you will have a pleasant experience. Kind regards M. Bellan
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Very friendly staff and everything very clean.Everybody did there very best to make our stay as good as possible in order to the Corona rules. Swimmingpools are very beautiful and breakfast was really good. Rooms were quiet and comfortabel. We would book it again when we visit Palma.
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Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip: Room with seavieuw was great.
See more room tips
Helpful
Response from Pilar Vizcaíno, Gestión de ingresos at GPRO Valparaiso Palace & SPA
Responded Oct 21, 2020
Dear Guest, Thank you very ,much for your taking your time to write about our hotel. We are glad that you had a nice stay and we hope to welcome you again. Kind Regards Max B.
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This hotel offers and delivers on nearly all fronts, the spa is amazing, the sun deck areas are spacious, the restaurants offer great food, the view is spectacular and all the staff want to help. It is certainly no criticism of the hotel but it us always useful to know what is within walking distance and in this case there is nothing worth walking to, however, reception are happy to phone for a cab and they miraculously arrive in moments.
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Date of stay: March 2020
Helpful
Response from Coastal23487222524, Director Comercial at GPRO Valparaiso Palace & SPA
Responded Mar 9, 2020
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. We would like to say thank you for leaving your feedback on TripAdvisor with a 10% discount for your next booking through our website with the Promotion Code COMEBACK10. M. Bellan
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PRICE RANGE
$141 - $329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grupotel valparaiso palace hotel palma de mallorca
FORMERLY KNOWN AS
Grupotel Valparaiso Palace & Spa
LOCATION
SpainBalearic IslandsMajorcaPalma de Mallorca
NUMBER OF ROOMS
174
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Claim Your Listing Frequently Asked Questions about GPRO Valparaiso Palace & SPA
Which popular attractions are close to GPRO Valparaiso Palace & SPA?
Nearby attractions include Porto Pi Centro Comercial (0.3 miles) and Casino de Mallorca (0.3 miles).
What are some of the property amenities at GPRO Valparaiso Palace & SPA?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at GPRO Valparaiso Palace & SPA?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at GPRO Valparaiso Palace & SPA?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at GPRO Valparaiso Palace & SPA?
Yes, free parking is available to guests.
What are some restaurants close to GPRO Valparaiso Palace & SPA?
Conveniently located restaurants include pinXitos, Rosa Del Mar Restaurante, and Satrigo Palma.
Are there opportunities to exercise at GPRO Valparaiso Palace & SPA?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does GPRO Valparaiso Palace & SPA have an airport shuttle?
Yes, GPRO Valparaiso Palace & SPA offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at GPRO Valparaiso Palace & SPA?
Yes, dry cleaning and laundry service are offered to guests.
Does GPRO Valparaiso Palace & SPA offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at GPRO Valparaiso Palace & SPA?
The staff speaks multiple languages, including Spanish, German, and Catalan.