GPRO Valparaiso Palace & SPA
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Calle de Francesc Vidal Sureda 23, 07015 Palma de Mallorca, Majorca Spain
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$228
$252
Free cancellation until 06/03/22
$252
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from GPRO Valparaiso Palace & SPA
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#47 of 94 in Palma de Mallorca
Location
4.0
Cleanliness
4.6
Service
4.4
Value
3.9
Situated in an excellent location overlooking Palma de Mallorca's bay and sourrounded by magnificent gardens, yet only a few minutes from the city center. Rooms: large, luxurious rooms and suites, fully equipped with a furnished bathroom, hair dryer, bathrobe, heating / air-conditioning, SmartTV, minibar, safety deposit box and terrace with a magnificent panoramic view. Spa & Wellness Center: The HSPA invites you to relax in a truly luxurious style.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
Salon
Steam room
Baggage storage
Concierge
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Harbor View
Languages Spoken
English, Spanish, Catalan, German
Location
Full view
75Somewhat walkable
Grade: 75 out of 100
28Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
Calle de Francesc Vidal Sureda 23, 07015 Palma de Mallorca, Majorca Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $25/day
951Reviews61Q+A100Room tips
Reviews
Traveler rating
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Most Recent
I am on my last night here. I have to say the hotel is lovely. We booked for 5 nights the weather is 25 degrees and the first night we asked why air con was not working. They said if its less than 19 degrees outside it does not come on. Its now 25 today the rooms are extremely hot. The manager said the air con comes on next week so it's a timer issue not a weather issue. They should not say they have air con if its not in use. I think they need to consider global warming it could be extremely hot in April so do not say you have air con when you only have it for certain months of the year.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Guest Service, Atención al cliente/recepción at GPRO Valparaiso Palace & SPA
Responded 4 weeks ago
Dear Mrs Ward, Thank you very much for staying at GPRO Valparaíso Palace & SPA and for taking the time to review our services. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. Your helpful comments are much appreciated, and will help us to continually improve the standard of facilities. Please apologize the inconvenience caused during your stay. We have passed on you comments about the air con in your room to the Hotel Maintenance Manager and we hope that we can provide you with a better service on you next stay. It was a pleasure to have you as our guest and we certainly look forward to welcoming you back and ensuring your expectations are completely exceeded. Best regards, GPRO Valparaíso Palace & SPA
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We visited the hotel spa for their romantic evening package, which was really good value. The pool and sauna were very relaxing, though it could do with some upgrading. Still, very worth the cost of entry. Loved that the pool was indoor/outdoor and there were several dry and wet saunas to enjoy. The package also included a three course dinner at the hotel restaurant which was lovely. The staff were really friendly and made me feel extra special for my birthday. A really nice relaxing evening!
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from , Dueño at GPRO Valparaiso Palace & SPA
Responded Apr 13, 2022
Dear Nicole, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace &SPA. We are delighted to hear that you enjoyed your stay with us and felt extra special for your birthday. Also we are happy to know that we could exceed all of you expectations. It was a pleasure to have as our guests and we are looking forward to welcome you back very soon. Warm greetings from the GPRO Valpariso Team
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As we were driving to Mallorca parking was important of which the hotel has. The views are fantastic over the city and port. The staff were very attentive and the breakfast was fabulous. The rooms are large and well equipped if not a little old fashioned. The Port is a 12 minute walk away ( very steep on the way back) and the city centre € 10 in a taxi. The Spa is in need of a refurbishment but creates a nice relaxing atmosphere. Overall, a very pleasant stay and a hotel I'd strongly recommend.
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Date of stay: March 2022
Cleanliness
Service
Helpful
Response from Guest Service, Atención al cliente/recepción at GPRO Valparaiso Palace & SPA
Responded Apr 13, 2022
Dear Simon, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. Your helpful comments are much appreciated, and will help us to continually improve the standard of facilities and services offered to all our guests. We were pleased to know you found our staff friendly and helpful. They work conscientiously to provide first-rate service and to ensure that each guest has a rewarding stay. It was a pleasure to have you as our guests and we certainly look forward to welcoming you back and ensuring your expectations are exceeded once more. Warm regards from the GPRO Valapariso Team
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Rooms were nice and clean; had a bayview room connecting with the kids , Absolutely clean in all areas . Needed more staff in restaurant at dinner time; good food( monkfish with musssels) breakfast fresh fruits and eggs any style.
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Date of stay: February 2022
Location
Service
Sleep Quality
Room Tip: higher floor and bayview recommended
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Helpful
Response from , Dueño at GPRO Valparaiso Palace & SPA
Responded Apr 13, 2022
Dear Guest, Thank you very much for leaving your feedback after staying at our GPRO Valparaiso Palace & SPA. We are delighted to hear that you enjoyed your stay with us and had a wonderful time in Palma. Your helpful comments are much appreciated, and will help us to continually improve the standard of facilities and services offered to all our guests. It was a pleasure to have you as our guests and we certainly look forward to welcoming you back again in the near future. Warm regards from the GPRO Valaparíso Team
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The hotel should be 4 star. Needs a good overhaul. Many repairs needed, even the spa needs a good clean! Staff pleasant but not knowledgeable and in some cases clueless. Great location and very comfortable beds, clean rooms. Maybe Covid problems have affected the running of the hotel, just did not feel like a 5 star experience
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Max Bellan , Marketing at GPRO Valparaiso Palace & SPA
Responded Feb 11, 2022
Thank you for visiting GPRO Valparaíso Palace & Spa and for taking the time to send us your comment. We are very sorry to hear that we did not exceed your expectations and for that reason we apologize. We will take note of everything you tell us in order to improve. Still, we hope you change your mind and visit us again in the future! Kind Regards, Max B
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We recently had 4 nights here and really loved our stay, the staff were all very polite and helpful. It's the first place we have stayed in since covid that actually had things in the mini bar. I visited the spa and had a nice treatment. The pool itself was nice, perhaps could use a freshen up in places but seemed clean. We ate dinner here several evenings and it was nice. The room was well equipped with everything I might need, just be careful coming out the shower or if you have a balcony as the tiles are incredibly slippery if wet and I fell over twice! I was definitely in no rush to leave and would love to return sometime soon.
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Date of stay: October 2021Trip type: Traveled
Helpful
Response from Max Bellan , Marketing at GPRO Valparaiso Palace & SPA
Responded Nov 25, 2021
Thank you very much for choosing our hotel and for having sent us your opinions. We are happy to know that your stay with us has been satisfactory and we hope to see you again soon. Kind regards. Max B
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Please bear with me as this is going to be long.In no uncertain terms was this hotel the worst experience in a hotel I've ever had. And I travel globally for work, outside of covid probably 9-10 times a year for the past 7 years. In no particular order: 1. There were kids screaming and running around on my floor for the first 2 days, so I went out in the corridor to see my neighbour had left their door open for their kids to do so. I asked him if he could please close the door, at which point he walked right up to my face and offered to fight me (continually threatening me). 2. I borrowed an iron, which took them 2 hours to send up. Though that was an underwhelming disappointment compared to when the iron then set on fire once I turned it on. 3. The staff were unbelievably rude and useless. I indicated prior to arrival that I would be arriving at 11am, and hoped I could get in a room before the 3pm allocated check-in but the receptionist told me that I could use the disabled toilet to change if I liked, but would have to wait 4 hours (and be charged 6 euro's for a small glass bottle of coke). They also make you pay the full stay's charge before you even see the room, in addition to a 260e charge that they refused to explain what it was for (apart from 'every customer pays this') despite there being nothing in the room in terms of amenities, the mini-bar was empty etc. 4. My airpod's were stolen from beside the pool and there were no camera's that I could see in the whole hotel, and the hotel just fobbed me off when I asked if they could help with the situation. 5. COVID WARNING: There was a cryptocurrency conference being held at the hotel when I arrived, many of whom didn't care about masking up and who kept offering us their business cards regardless of being nothing to do with the conference. We also were never given any indication there would be a conference held there. It significantly increase the risk of catching covid to those who were staying there.The staff wore masks when busy, but later on most of them weren't wearing them, and staff upstairs including cleaning staff were rarely wearing them covering more than their mouth. 6. The room itself was a shambles. The air conditioning was akin to someone breathing on you, and the control on the wall only had off and on working, as it was evidently from appearance built before christ was nailed to the cross. The bed was im sure made from a cardboard alloy, as was incredibly uncomfortable, only trumped by the filling of the pillows. The bathroom was so tightly designed that you had to close one door to open another, like a structurally engineered sudoku puzzle. Also I paid 30% more than the person I was travelling with for a 'supreme(ly awful)' room, but yet there wasn't really any noticeable difference between the two. So don't bother there. The shower gel did however smell lovely. 7. The doors to the room didn't automatically close, which I noticed led to a huge amount of doors being left open during the day as the occupants hadn't realised this...because lets be honest even most hostels have automatically closing doors. 8. The hotel itself was similar to the rooms, just hugely dated and felt like nothing had been updated since it won its tui award in 2012- for what I can only imagine must have been the yearly house of horrors prize. You may have ascertained this from the above, but after 35 years on this planet I really can say that if there's one lesson I've learned it is that every man, woman and child should try and get a restraining order on this hotel. Appalling just doesn't do it justice, it nearly ruined my holiday.…
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Date of stay: August 2021
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Response from Max Bellan , Marketing at GPRO Valparaiso Palace & SPA
Responded Aug 19, 2021
Dear Sir, We deeply regret your review and we are sorry about any inconvenience. We are very happy to read that you are an experienced traveler; this makes our task easier as I am sure that you will easily understand our replies to some of your statements. 1. We do not generally have a lot of kids at our hotel, nonetheless we are not and “adults only hotel” ; in case you do not like children staying at the same hotel I recommend you to check description in advance. We were not reported any kind of client willing to “fight” you and the hotel cannot be held as responsible for this even though we are always there to help in case any unpleasant issue may happen 2. As a very well-travelled gentleman, we are sure that you are aware that check in time is 3pm all over the world. Of course, oi case we have clean rooms available we let the client in before 3 pm. During the high season this can be difficult due to high occupancy; bear also in mind that, due to COVID, rooms must be properly sanitized with specific products every day. The front office personnel clearly explained you that we required a deposit for extras that will be returned or released 100% upon departure hence, this is not a charge. We are sure that, as a frequent traveler you should be used to this as it is a standard in many hotels all over the world apart from the fact that this is clearly specified from the very beginning 3. Regarding doors, please allow me to correct you as all doors close automatically: as in 99% of hotels all over the world doors are provided with a safety system to prevent accidents; this is a governmental requirement. 4. COVID rules: all our staff is always wearing face mask; we are very strict on that and your statement do not reflect the truth. When client check in we inform them about the fact that face musk is obligatory inside the hotel (as required by the law) and we make them sign a paper, as you also did with the information. If clients do not respect rules we kindly request to do so and we never experienced problems. 5. Conference: the hotel is absolutely not obliged to communicate who is staying at the resort. There is a specific law that protect personal data. As far as the rest of your opinion is concerned, I prefer not to reply to some of your statement just because there is a lack of respect in your review; everybody is free to express an opinion but always with a polite and respectful way. Kind Regards Max B
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I visited on 25 July 2021 with my wife for a four night stay. The hotel staff were friendly and competent and the room was clean, although it was necessary to request additional pillows and toilet roll from house keeping. The breakfast was great, plenty of choice and well stocked. Noting the restrictions associated with Covid, I would have expected complimentary water to be available for all guest in reception and waiter service at the pool was almost non-existent. If staffing levels were reduced due to Covid perhaps a refund should have been offered or the option for a total refund to enable a hotel to be booked with a full service. The location is just awful, up on a steep hill in the middle of nowhere, be prepared to travel everywhere by taxi if you wish to see Palma or indeed even the local areas. This is allegedly a 5 star hotel that has no tea/coffee making facilities in the room, just an unstocked mini bar, a fridge basically! Really? A five star hotel, I don’t think so!!…
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Date of stay: July 2021
Location
Cleanliness
Service
Room Tip: Choose another hotel!
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1 Helpful vote
Helpful
Response from Max Bellan , Marketing at GPRO Valparaiso Palace & SPA
Responded Aug 19, 2021
Dear Guest, We are sorry that your stay with us has not been 100% satisfactory and we apologize for any inconvenience. Regarding empty minibar and the lack of individual amenities in the room, please bear in mind that, according to governmental regulation, we are obliged to reduce staff in guest rooms at the very minimum in order to prevent contagions. Regarding the location of the hotel, please allow me to point out that we are located in Palma city (Bonanova area) and not in the middle of nowhere. As one can easily check, we are just 400 meters away from shopping mall and restaurants. Kind Regards Max B.
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When I booked the hotel I was so excited for a 5 star hotel, when we arrived to the hotel there as no body outside to help us with our luggage as that was a bit strange for 5 star hotel, so we went in and the hotel reception was OK but not as we expected, very old style reception. Then we asked for our room and reception said our standard room is not ready but there is room with view if we want to see but we have to pay extra 60 euro a night for room with view. We agreed to view the room but we wanted to see standard room too but she said there is not even one available to see which was very strange as hotel was not busy at all. So we saw the room with view and as we were tired and wanted to settled in we agreed to get the room but I really wanted to see our standard room. The room was very basic with basic furniture, no bin, no tissue box , no coffee/tea facility in the room. Very disappointed with whole thing. Loved the breakfast and swimming pool. Some part of SPA was out of order which again was disappointing.…
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: view from the room was good but was not worth 60 euro extra
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Helpful
Response from Max Bellan , Marketing at GPRO Valparaiso Palace & SPA
Responded Aug 19, 2021
Dear Guest, Dear Benny, We are sorry that your stay with us has not been 100% satisfactory and we apologize for any inconvenience. Regarding the lack of individual amenities in the room, please bear in mind that, according to governmental regulation, we are obliged to reduce staff in guest rooms at the very minimum in order to prevent contagions. Kind Regards Max B.
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I organised a team building in Palma for all our team from Friday to Sunday in the end of June. We stayed in this hotel: all our employees were really happy about the choice: the bedrooms were really nice and confortable, the staff was also really helpful. Great breakfast and really nice view. I didn't visit the Spa as I was busy but apparently it was really nice. I want to thank Anna in particular for her help in organising this week end and it wasn't easy because of Coronavirus. Thanks for all your help and advices. I hope to comeback again. Thanks. Nadia
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Date of stay: June 2021Trip type: Traveled
Helpful
Response from Max Bellan , Marketing at GPRO Valparaiso Palace & SPA
Responded Aug 19, 2021
Dear customer, thank you very much for your kind comments; We are glad to know that you enjoyed your stay with us! Kind regards. Max B
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PRICE RANGE
$191 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grupotel valparaiso palace hotel palma de mallorca
FORMERLY KNOWN AS
Grupotel Valparaiso Palace & Spa
LOCATION
SpainBalearic IslandsMajorcaPalma de Mallorca
NUMBER OF ROOMS
174
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Claim Your Listing Frequently Asked Questions about GPRO Valparaiso Palace & SPA
Which popular attractions are close to GPRO Valparaiso Palace & SPA?
Nearby attractions include Porto Pi Centro Comercial (0.3 miles) and Casino de Mallorca (0.3 miles).
What are some of the property amenities at GPRO Valparaiso Palace & SPA?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at GPRO Valparaiso Palace & SPA?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at GPRO Valparaiso Palace & SPA?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at GPRO Valparaiso Palace & SPA?
Yes, free parking is available to guests.
What are some restaurants close to GPRO Valparaiso Palace & SPA?
Conveniently located restaurants include pinXitos, Satrigo Palma, and Rosa Del Mar Restaurante.
Are there opportunities to exercise at GPRO Valparaiso Palace & SPA?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does GPRO Valparaiso Palace & SPA have airport transportation?
Yes, GPRO Valparaiso Palace & SPA offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at GPRO Valparaiso Palace & SPA?
Yes, dry cleaning and laundry service are offered to guests.
Does GPRO Valparaiso Palace & SPA offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at GPRO Valparaiso Palace & SPA?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.