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Gran Melia Victoria

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night.
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Property amenities
Channel 1
Pool
Room Service
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Wheelchair access
Bar/Lounge
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Public Wifi
Heated pool
Indoor pool
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Air Conditioning
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Classic
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Special gifts!
Hotel deals
Location
Full view
86Good for walkers
Grade: 86 out of 100
96Restaurantswithin 0.25 miles
12Attractionswithin 0.25 miles
Reviews & more
1,989Reviews
1,190Photos
42Q+A
100Room tips
Traveler rating
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The pros: allowed us to check in early which was really great, really comfortable bed and nice pillows, huge bathroom with clarins toiletries, super friendly and attentive staff especially the people helping with the luggage and car parking, complimentary cava at check-in.

The
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Response from Maria A, Guest Relations Manager at Gran Melia Victoria
Responded 1 week ago
Dear Shch25, Thank you very much for taking some of your precious time to write this review evaluating your recent stay in Gran Melia Victoria and for sharing it with the TripAdvisor community. Your feedback is very valuable for us as well as a good source of information to improve our services. First of all, I would like to thank you for your nice words enhancing our hotel, your check-in experience and your words addressed to our room facilities as well as for highlighting the attentive and friendly service provided by our staff. I am very happy to hear that you enjoyed your stay with us and that you found our hotel all in all a very nice one. On the other hand, we are very sorry to learn that your toiletries and coffee facilities delivery was inconsistent during your stay. Be assured that we will inform the concerned department to find out what happened and to make sure that it does not happen again. It was our true pleasure to take care of you during your visit to Gran Meliá Victoria. It would be a great pleasure for us to have the opportunity of welcoming you back again. Kindest, Maria Ansalone Guest Experience Manager
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Firstly some of the many good things about the hotel:
1. The staff are all great. Very polite and helpful...and we had an excellent welcome upon arrival.
2. Everything is spotlessly clean.
3. The breakfast was good. Lots of choice and all very fresh.
4. It is right on the promena
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Response from Maria A, Guest Relations Manager at Gran Melia Victoria
Responded 3 weeks ago
Dear Wirral146, Thank you very much for taking some of your precious time to write this review evaluating your recent stay in Gran Melia Victoria and for sharing it with the TripAdvisor community. Your feedback is very valuable for us as well as a good source of information to improve our services. First of all, I would like to thank you for your nice words enhancing our delicious breakfast and the outstanding views from our Victoria Terrace as well as for highlighting the attentive and friendly service provided by our staff. I am very happy to hear that you enjoyed this aspects of your stay with us. We are very sorry to hear that the noise from the promenade during the weekends disturbed you as well as your expectations regarding our location. Gran Meliá Victoria is a classic hotel and we are very proud of our historic location, which allows us to provide one of the most beautiful views in Palma. Moreover, our sincere apologies about our air conditioning/heating system. Of course, I will share your experience with the Management and we will take good note of this for future improvements. I hope you give us a second chance and welcome you back to Gran Meliá Victoria next time you are in Palma, it will be a pleasure for the whole Team take care of you again and make you experience with us better than tis time. Kindest, Maria Ansalone Guest Experience Manager
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Just returned from The Melia Victoria,beautiful,just what we expected.We chose a Red Level Junior Suite,oh amazing.The view from the balcony was outstanding,we could see the Cathedral,the Marina for miles and the Cruise ships when they docked.The service at the Hotel was impeccab
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Response from Maria A, Director de Relaciones con Clientes at Gran Melia Victoria
Responded 3 weeks ago
Dear Jayne a, Thank you so much for choosing our property during your recent Palma de Mallorca visit as well as for taking the time to sharing your feedback on TripAdvisor.com. I am truly delighted to read that we could fulfill your expectations throughout your stay. Thank you also for your positive words about the RedLevel, your guest room and the service received from our team. Rest assured that I will forward your compliments to them and especially to the chef. The whole Team is looking forward to welcoming you back again. With kindest regards, Maria Ansalone Guest Experience Manager
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+2
I have just spent a few days in this hotel. Very beautiful and extremely clean hotel. We upgraded ourselves to red level guest meaning access to Red Level Lounge with soft drinks and snacks from 11am and if you like hard drinking then 6pm onwards they have an open bar for the gue
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Response from Maria A, Director de Relaciones con Clientes at Gran Melia Victoria
Responded 3 weeks ago
Dear Varsha D, Warmest greetings from Park Hyatt Vienna! I would like to thank you for choosing our property during your recent stay at Palma de Mallorca, as well as for taking the time to sharing this amazing feedback with all the TripAdvisor.com users. It is wonderful to know that you felt so comfortable during the stay with us and that we could fulfill your expectations in each way - much appreciated. Many thanks for your kind words about the RedLevel Lounge and room as well as for mentioning our team in such a positive way and by name. I really hope that we will have the opportunity to welcoming you back again! Kindest regards, Maria Ansalone Guest Experience Manager
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+1
Instead of spending time with family. We spent time in hospital. Instead of looking at a clean bathroom we get cockroach. And we were told we live next to garden so insects are normal.
The hotel looks good but when indecent happened we felt the service level is really not up to
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Response from Maria A, Guest Relations Manager at Gran Melia Victoria
Responded 4 weeks ago
Dear EvelynJFL, Thank you for taking the time to share your opinions about your recent stay in Gran Meliá Victoria. We highly value each of our guests’ comments as an important tool to constantly monitor and improve the level of service we strive to offer. After having handled many different situations and dealing with guests on a daily basis, I find it disappointing to read that the way the situation was handled did not meet your expectations. I would like to express my personal regret for the experience lived in our property. From the very first moment, our Team assisted you, as our internal procedures indicates. Our main aim throughout all your stay was to help your friend to recover in the best way. We were at your complete disposal and we are sorry to read that our intentions were misinterpreted. After immediately offering to call an ambulance, we accompanied your friend to his room with a wheel chair and we let him rest. We are really sorry to read that you perceived as if the personnel was not willing to assist him. Afterwards an upgrade was also offered and we arranged an experience for the whole family to try to revert the unfortunate moment your friend had to go through. As I transmitted you personally, I am sorry to learn that our Staff has not been able to convey to you its warm attitude, a professional characteristic that we are so proud of. We do pride ourselves on our exceptionally high standard of service and we do all work with the daily team purpose of transmitting such passion for service. EvelynJFL, once again I would like to thank you for submitting your opinions and feelings, they are for us reason of reflection and amelioration of the luxury services we try to provide day after day. Sincerely, María Ansalone Guest Experience Manager
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorGran Melia Victoria
The Deluxe Room at the Gran Melia Victoria
Professional photo exclusively commissioned by TripAdvisorGran Melia Victoria
The Classic Room at the Gran Melia Victoria
Photo provided by managementGran Melia Victoria
PREMIUM ROOM FRONTAL SEA VIEW
Photo provided by managementGran Melia Victoria
FAMILY SUPREME ROOM
View from 6th floor balcony
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Does the toilet also have glass walls?
The door to the bathroom may have glass but the toilet is screened from vie
1 vote
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I have read reports on here of some hotel bedrooms having "clear glass walled bathrooms". Please tell me this hotel has "walled bathrooms and toilets"
Some rooms do have glass bathrooms but there are blinds within the bedroom to create privacy if needed.. Not for everybody but it’s a new concept with Melia as I have just stayed at Melia Palma Bay and these are all glass bathrooms with showers and toilets Best to speak to the hotel direct if you would like an older style Classic Room which does have walled bathrooms ..
2 votes
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How does the sun bed operation work?
First come, first served basis. Left of the pool gets shade in the afternoons.
1 vote
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I realise that this hotel isn't near the old town but would like to know of the taxi service and costs to the restaurants, cathedral etc. and also if advisable to book a taxi from the hotel or somewhere locally
The valet at hotel will order a taxi for you which will arrive very quickly. There is also a bus stop very near hotel and this is for number19 bus. It is very quick service. You can also walk which takes about 15 to 20 minutes.
1 vote
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Hi we are a group of 6 adults celebrating at Gran Melia we enjoy food/wine but don’t want anything too stuffy. Can anyone recommend restaurants for a 3 night stay. Many thanks
Try Mercat 1930 20 metres to the right of hotel via promenade. Recommended to us by hotel and it didn't disappoint. It's a fun place with great choice of food stalls, tapas style. You choose your own table and food which will be brought to your table. You can purchase wine at any food station or there is a super bar well stocked with beers and spirits. Hope you enjoy 👍
0 votes
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1234569
"Long weekend lots to see in the area and lovely outlook over marina hotel vey clean and comfortable and nice "
"Sea & cathedral view on a high floor"
"No noise in our room in the 6th floor."
"Choose a higher floor is the noise of the streets bother you , there is a night club and lots of late night eateries on the same block."
"Ensure that you are not overlooking the night club."
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PRICE RANGE
$132 - $403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia victoria hotel palma de mallorcagran melia hotel victoriasol melia victoriagran melia palma victoria
LOCATION
SpainBalearic IslandsMajorcaPalma de Mallorca
NUMBER OF ROOMS
171
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