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Gran Melia Victoria

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1,450 Reviews from our TripAdvisor Community

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Showing 1,085: English reviews
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Yorkshire, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed here with 3 girlfriends & we all had a fantastic time. The staff were so friendly & really went out of their way to assist. I fell ill on my last night & the night staff sorted out a taxi to go & get some medication for me. The next morning the day staff were waiting to ask...

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Helpful?
Thank 1Star123
Bristol, United Kingdom
Reviewed January 16, 2017

Like modt people living in freezing UK I had been looking forward to my summer holiday in Majorca for quite some time,been wanted to be in the Palma center area so we chose the Gran Melia Victoria hotel. The suite was perfectly fine, the staff are pretty good and aware of their surroundings and guests desires. But, the amenities were...

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Helpful?
Thank BristolKelly1
maria jose g, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Bristolkelly1, First of all, we would like to thank you very much for taking some of your valuable time to evaluate our product and services. Our guests are the best judges of our facilities. We regret to learn that our Gym and Pool Area did not meet your expectations. We have taken note of your comment for future renovations...

Reviewed January 10, 2017

What set Gran Melia apart from others personally was the incredible view we would get from the hotel and room, and it actually was just as pictured, with a nice terrace. But the attention from the staff was simply lacking, maybe this is becasue we came on holiday during the busy christmas month and the staff was overwhelmed by the...

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Helpful?
Thank WilliamLiverpool9
maria jose g, Director de Relaciones Públicas at Gran Melia Victoria, responded to this review

Dear WilliamLiverpool9, Thank you very much for sharing your opinion with us and evaluating our services and facilities. We are sorry that you feel disappointed in some aspects of your stay with us. Kindly be informed that we have taken well note of your opinion and we have already discussed your comments with the responsible managers. Your comments are very...

London, United Kingdom
Reviewed January 8, 2017

Generally an excellent experience.A very well managed hotel with very friendly staff.Every aspect of the hotel was well maintained and kept clean and very well presented.The actual swimming pool is becoming a little tired,however compared to the rest of the hotel and some upgrading would be beneficial together with the adjacent sun lounge areas.But overall an extremely positive and enormously...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank gordonchristopherl
maria jose g, Director de Relaciones Públicas at Gran Melia Victoria, responded to this review

Dear Gordonchristopherl, First of all, we would like to thank you very much for taking some of your valuable time to evaluate our product and services. Our guests are the best judges of our services and we are glad to read that you have enjoyed your stay with us. We are very happy to hear that you had a pleasant...

Princes Risborough, United Kingdom
Reviewed January 6, 2017

My 7 year old son was critically ill while we were in Majorca early last summer and after 2 weeks in hospital we were very lucky to be put up in Gran Melia Victoria. The staff welcomed us with great concern and care and we couldn't have been better looked after during our stay. The front desk staff took a...

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Helpful?
1Thank Mrs-SJ-2014
Reviewed January 1, 2017

From start to finish this was pure luxury at its finest. I have never experienced customer service like this! Beautiful building, superbly clean , great restaurant with really lovely menu. Maria & Sabrina in the red level area were so helpful, kind and friendly and really looked after us, recommending places to go , and eat etc. Nothing was too...

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Helpful?
1Thank Mandy S
maria jose g, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Mandy S, My name is María José Guerra and I am the RedGlove Service Manager. First of all, I would like to thank you very much for staying at the Gran Meliá Victoria and writing such a superb review afterwards recommending our hotel to all your friends and the Trip Advisor community. We really appreciate reading that your Gran...

Reviewed December 31, 2016 via mobile

Absolute quality well presented,beautiful hotel and staff,well deserved 5 star rating !! Very grand and regal,rooms of the highest standards. I would have no hesitation in recommending this beautiful hotel to any travellers and at only €360 for a family room on NYE they obviously don't rip you off. Special thanks to Alejandro on reception for all your assistance.

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Helpful?
1Thank Elawton1
maria jose g, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Elawton1, My name is María José Guerra and I am the RedGlove Service Manager. I would like to thank you for choosing Gran Meliá Victoria and for taking the time to share this wonderful feedback with all the TripAdvisor users. It is magnificent to read your review highlighting that the Gran Meliá Victoria is a beautiful and well-presented hotel...

Bishops Stortford, United Kingdom
Reviewed December 29, 2016 via mobile

I usually review restaurant rather than hotels unless they are outstanding and this hotel I can only describe as outstanding. The rooms, lounges, views and service are all fantastic. Reception/ concierge deserve a special mention. Nothing is too much trouble. They went beyond the call of duty when arranging a day tour of the north west part of the island....

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Helpful?
1Thank Jonathan D
maria jose g, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Jonathan, My name is María José Guerra and I am the RedGlove Service Manager. In the first place, I would like to thank you for your great review and for sharing your recent experience at Gran Meliá Victoria with the TripAdvisor community. I am thrilled to hear that you had an outstanding stay among us. We always do our...

Leicester, United Kingdom
Reviewed December 28, 2016

Our 3rd stay in this classic 5 star hotel. It is not perfect but the staff make up for the imperfections and we will most probably stay again. Our room, deluxe side sea view, was too hot for any comfort, it was December 8th and the weather was excellent and sunny. Unfortunately the sun shone all day directly into the...

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Helpful?
Thank Blueqq
maria jose g, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear Blueqq, My name is María José Guerra and I am the RedGlove Service Manager. In the first place, we would like to thank you for your great loyalty to the Gran Meliá Victoria and for sharing your recent experience at our hotel on TripAdvisor.com. We are truly delighted to see that you enjoyed the time with us once again...

Reviewed December 22, 2016

I write this review truly with a heavy heart because this is my second experience with Gran Melia and what a let down it has been. My holiday last summer was very good, thus the reason for my return this year, however, its nothing like last time. The hotel was truly crowded, getting a sunbed was a massive issue, getting...

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Helpful?
1Thank DonVan45
maria jose g, Director de Relaciones con Clientes at Gran Melia Victoria, responded to this review

Dear DonVan45, My name is María José Guerra and I am the RedGlove Service Manager. First of all, we would like to thank you very much for choosing again Gran Meliá Victoria on occasion of your trip to Palma de Mallorca. We truly regret that this year we could not live up to your expectations and we are sad to...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Ikatza Restaurant
Ikatza Restaurant
Cuisines: International, Mediterranean, Spanish, Grill, European
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Gran Meliá Victoria is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views. Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night. ... more   less 

Additional Information about Gran Melia Victoria

Address: Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Palma de Mallorca
Price Range: $163 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Victoria 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Gran Melia Victoria Hotel Palma De Mallorca
Gran Melia Hotel Victoria
Sol Melia Victoria
Gran Melia Palma Victoria
Gran Melia Victoria Palma De Mallorca, Majorca
Hotel Style:
#8 Business Hotel in Palma de Mallorca
#9 Family Hotel in Palma de Mallorca
#12 Romantic Hotel in Palma de Mallorca
#16 Luxury Hotel in Palma de Mallorca
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Questions & Answers

Here's what travelers have asked, with answers from Gran Melia Victoria staff and other travelers.
18 questions
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Sunderland, United Kingdom
London, United Kingdom
over a year ago
over a year ago

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Questions? Get answers from Gran Melia Victoria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If your budget allows, Room 528 is a must! Fantastic views”
 of 5 bubbles , Jan 1, 2017 | Read review
“6th floor with view of cathedral works for us.”
 of 5 bubbles Blueqq, Dec 28, 2016 | Read review
“If you choose a corner with sea view make sure it is to the front of the corner not right at the back of the corner.”
 of 5 bubbles AccipioSolutions, Nov 22, 2016 | Read review
“All rooms have a view of sea, cathedral or both.”
 of 5 bubbles StevenM231, Nov 19, 2016 | Read review
“The air conditioning was hit and miss, but apart from that the hotel was excellent and we thoroughly enjoyed our stay. All staff excellent. Location perfect. ”
 of 5 bubbles 751sallyannes, Nov 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question