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Carrer de Simo Ballester 6, 07011 Palma de Mallorca, Majorca Spain
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Traveler (184)
Dining (33)
Videos (1)
What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Individually wrapped toiletries
Updated 12/13/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 12/13/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#21 of 90 hotels in Palma de Mallorca
Travelers' Choice
The Protur Naisa Palma is a modern 4 star art hotel inaugurated in January 2019. It is ideally situated in the centre of Palma, just a 5 minute stroll from the port & the sea promenade, a few metres from the well known and select shopping area of Jaime III and the picturesque quarter of Santa Catalina, famous for the wide variety of restaurants & leisure facilities on offer. Its 99 modern & cosy rooms are all fully air conditioned & soundproofed. They offer accommodation for 2 people with free Wifi & Smart TV, full bathroom with underfloor heating & toiletries as well as a safe & mini-fridge.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Meeting rooms
Pool / beach towels
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Breakfast buffet
Complimentary instant cofffee
Rooftop bar
Car hire
Body wrap
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Steam room
Rooftop terrace
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish, Catalan


Full view
99Great for walkers
Grade: 99 out of 100
287Restaurantswithin 0.3 miles
39Attractionswithin 0.3 miles
248Reviews16Q+A9Room tips
Traveler rating
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Popular mentions
tash250571 wrote a review Oct 2021
Essex, United Kingdom27 contributions10 helpful votes
Very clean rooms, nice and spacious, great shower! Brilliant staff on reception. Lovely choice at breakfast, pool bar really good value! Which is unusual. Pool freezing! Smallish roof top area but very nice. Spa very nice and gym, pools lovely. Would definitely recommend and all of my party said they would stay again. Great location near some amazing Tapas restaurants. Not far from the Cathedral and harbour. 💯recommend. You are next to the police station, depending where your room is, I was woken up only Saturday night as they were busy! Powdered milk for Tea/coffee room facilities is horrible. Supermarket on the corner, buy milk!
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Date of stay: October 2021Trip type: Traveled with friends
Tammy P wrote a review Oct 2021
Edmonton, Canada13 contributions
Great location .. really nice rooms and comfortable bed. The rooftop bar was excellent ! This hotel is minutes away from restaurants and some amazing shopping. Beautiful gardens are about 200 meters away. Our checkin was easy and the breakfast was great.
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Date of stay: October 2021Trip type: Traveled as a couple
ianpez wrote a review Sep 2021
Worcester8 contributions5 helpful votes
Poor value for money, have stayed at many hotels in Palma and the price and service for this hotel is poor in comparison. Definitely not four star. Reception helpful but understaffed and so very slow, basics not covered such as no irons in rooms. Rooms with terrace and jacuzzi not worth it as no privacy (overlooked by rooms next door and tower block behind) plugs cannot check in until after 3pm so missed any benefit. I would look for other hotels at a similar price which far exceed in many ways.
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Date of stay: September 2021
Sleep Quality
Room Tip: Avoid rooms with terrace and jacuzzi
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1 Helpful vote
Simon524 wrote a review Aug 2021
London, United Kingdom21 contributions64 helpful votes
We booked this hotel for two interconnecting rooms for 2 adults and 3 children. I emailed the hotel in advance to confirm we could have an extra bed, which they confirmed. We then arrived to check in to be told they hotel had a totally unchangeable policy of only 2 people a room including children. With nothing else arranged we offered to pay for an extra room but they said they were full. They would be happy to cancel our booking though! No offer of help or suggestions for alternative accommodation. Luckily we were staying elsewhere in Palma later in our stay and that hotel - Hotel Calatrava - kindly found us two rooms in a sister hotel of theirs. Thanks to the Calatrava team! Shame on Protur - don’t trust any requests made of this hotel.
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Date of stay: August 2021Trip type: Traveled with family
Response from Bettina Protur, Director General at Protur Naisa Palma Hotel
Responded Aug 23, 2021
Thank you for your comments. We are sorry about your bad experience but we can assure you that the comments of the vast majority of guests who have stayed with us are a testimony to the way we treat all our guests. The booking you made with us was for 4 people: 2 adults + 2 children in double rooms with an interconnecting door. No mention was made to us via email of a third child. Had you done so you would have been informed that the maximum capacity for the rooms is 2 people. Extra beds are never an option, in accordance with health & safety regulations. We always welcome feedback from guests since it helps us to improve, but what is written should not be deliberately misleading.
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Hampus J wrote a review Jul 2021
4 contributions4 helpful votes
Fair enough but not worth the money. Unattentive and rude staff sometimes, not always. crowded breakfast and expensive roof top pool beds. Good for 100 eur/night, above that no thank you. Charged 4 eur for a bottle of water night time. Would expect a somehwat more emphatic price during summer.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Dont expect availabe pool beds during summer. Go to beach instead.
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1 Helpful vote
$136 - $286 (Based on Average Rates for a Standard Room)
SpainBalearic IslandsMajorcaPalma de Mallorca
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Frequently Asked Questions about Protur Naisa Palma Hotel
Which popular attractions are close to Protur Naisa Palma Hotel?
Nearby attractions include Cafe Atlantico Cocktail Bar (0.3 miles), Chapeau 1987 (0.08 miles), and Parc de Sa Feixina (0.2 miles).
What are some of the property amenities at Protur Naisa Palma Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
What food & drink options are available at Protur Naisa Palma Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Protur Naisa Palma Hotel?
Yes, parking is available to guests.
What are some restaurants close to Protur Naisa Palma Hotel?
Conveniently located restaurants include Millo Cocina Latina, Fera Palma Restaurant, and Santosha.
Are there opportunities to exercise at Protur Naisa Palma Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Protur Naisa Palma Hotel have airport transportation?
Yes, Protur Naisa Palma Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protur Naisa Palma Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Protur Naisa Palma Hotel?
The staff speaks multiple languages, including English, Spanish, and Catalan.
Are there any historical sites close to Protur Naisa Palma Hotel?
Many travelers enjoy visiting Sa Llotja (0.4 miles), Palau de l'Almudaina (0.5 miles), and Convento de Santa Clara (0.7 miles).
Is Protur Naisa Palma Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.