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Traveler (778)
Room & Suite (256)
Dining (36)
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Overview
  • Excellent25%
  • Very good40%
  • Average21%
  • Poor8%
  • Terrible6%
Travelers talk about
“amusement park”(30 reviews)
“roller coaster”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,537)
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All reviewsamusement parkfunicular railwayroller coasterrooftop poolold townoverlooking the bayhotel offershotel restaurantsan sebtapastaximontebalconycityfunfairrenovationgps
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1 - 5 of 485 reviews
Reviewed 4 days ago

This hotel is in a beautiful location, on top of the hill and looking down on the city - sadly the experience is spoiled by surly service, starting right from our check in experience. We stayed 4 nights - the bar staff were good and...More

Thank FrancesGGG
Reviewed 6 days ago

I can only wish this hotel will be bought by a Four Seasons or Hilton and turned into a 5 star resort. Because the location and phenomenal view deserves a quality lodging. The current hotel has 4 stars but in reality it is more a...More

Thank BarbarellAmsterdam
Reviewed 1 week ago via mobile

We had a wonderful three nights. The room was large and spacious with an amazing view. Staff were extremely helpful and attentive. Special mention to Estibaliz for her amazing service. We were rained in one day and managed to secure the best seat in the...More

Thank BecAndScottH
Response from MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte IgueldoResponded 2 days ago

Thank you for your comment. We do our best so that our clients enjoy their stay in all conditions.

Reviewed 1 week ago

We didn't stay at the hotel, but we did ride the funicular up to the top, strolled around the amusement park (which was not running at the time, but looked well-maintained and some areas were being serviced), visited the raptor (birds of prey) exhibit, took...More

Thank Ada P
Response from MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte IgueldoResponded 2 days ago

Thank you very much for your comment. We wait for you in your next visit to the city and this time you stay at our hotel and enjoy its facilities.

Reviewed 1 week ago via mobile

Room is small and poorly designed. There is not much room to put anything so you have to leave some things in your case. Walls are paper thin so little privacy. Safe in room works well. Bathroom poorly designed but everything works ok. Towels are...More

1  Thank LauncestonUpnabout
Response from MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte IgueldoResponded 5 days ago

Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a...More

View more reviews
Most Booked Properties in San Sebastian - Donostia
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About
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$134 - $330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 On the Beach Hotel in San Sebastian - Donostia
#14 Luxury Hotel in San Sebastian - Donostia
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$134 - $330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 On the Beach Hotel in San Sebastian - Donostia
#14 Luxury Hotel in San Sebastian - Donostia
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (778)
Room & Suite (256)
Dining (36)
Pool & Beach (15)
Business Center & Event Rooms (6)
Questions & Answers
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senenjimenez
March 10, 2018|
AnswerShow all 2 answers
Response from pezandmez2016 | Reviewed this property |
It Is important to request a room with the balcony and ask for the balcony to face the beach.
1
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Room Tips
"we had 3 rooms of the same category but one had a coffee machine, one a kettle and one nothing at all!"
Read review
"Book your hotel in the city"
Read review
"Sea-view room on a higher floor to avoid the noise of people on the terraces below."
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"Don't expect double bed when picking double room and bathroom maybe with disabled facilities."
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