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Mercure Monte Igueldo

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Mercure Monte Igueldo
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1,212 Reviews from our TripAdvisor Community

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Showing 399: English reviews
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bury
Reviewed 1 week ago

I get no pleasure from writing this review. Picture this, we booked into a 4 star hotel !!! Oscars committee must have given them that award. Steps to the front door were covered in dust thick with it, landed at front desk and when I say desk I mean desk as in picnic, tells us that at 2 30 our...

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Helpful?
Thank williewilcock
Mississauga, Canada
Reviewed 2 weeks ago via mobile

To Trip Advisor The following is the text of an email we sent to the hotel manager on September 12, 2016. To note, no response was ever received, even though we asked at checkout. Moreover, a copy of this email was also sent to customer services at the Accor group. They received, and acknowledged receipt with a reference number, but...

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Thank Anabela P
Aubusson, Limousin, France
Reviewed 3 weeks ago

We spent 2 nights at this wonderful hotel on the top of Momt Igueldo, San Sebastian. Despite on-going renovation works the hotel guests were not inconvenienced at all,. The staff were amazing, our room was large and clean and had the most wonderful view over the bay and town of San Sebastian. The hotel has a furnicular railway that runs...

Review collected in partnership with Accorhotels.com
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Thank Anne B
Gelderland
Reviewed February 11, 2017 via mobile

When we were at monte igualdo in the middle of february the hotel was still in renovation mode. The rooms on the first floor were in use but the remaining levels were under construction. That came with some noise during the day. The ground level was sealed off partially for further renovations. The biggest attraction is the view of san...

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Thank Gelderlander
Melbourne, Australia
Reviewed January 25, 2017

Been meaning to write a review of this hotel as it really formed part of our great memories of San Sebastian. This hotel was a bit of splurge for us as by the time we went to book a lot of the hotels on the main beach were already booked out (July is a crazy time to visit SS -...

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1Thank Yanski76
Dallas, TX
Reviewed January 10, 2017

Stayed here for two nights in July 2016 and enjoyed it. We were in town for a wedding, so didn't eat or take advantage of the hotel's facilities unfortunately, but the views were incredible. Would recommend that unless you're interested in a lengthy walk after the funicular, to take a cab into town for nightlife & activities. The pool is...

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Thank illinibub
Urko M, Director of Sales at Mercure Monte Igueldo, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards. Urko M.

Essex, United Kingdom
Reviewed January 5, 2017

We stayed here en route from Leon to France. One point to note - our Satnav sent us to the hotel address via a very twisty toll road up Monte Igueldo - make sure that you reach the hotel on an appropriate route. The rooms were comfortable, with fantastic views over towards the Bay of Biscay and city but dining...

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Thank 328guest
Urko M, Director of Sales at Mercure Monte Igueldo, responded to this review

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and for the next occasion I recommend making a reservation in our restaurant to taste our basque cuisine. I look forward to welcoming you back again soon. Kind regards, Urko Maestre.

Paris, France
Reviewed January 3, 2017

Comfortable hotel. Spacious room, good bed, and practical bathroom. Breakfast is good, though not excellent. But what made it special and deserving its five stars is the view. We had a corner room with a view over the city, the hills behind the city, the beach and the sea, and it was unique. Without the view, it would not be...

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Thank adgent
Urko M, Director Comercial at Mercure Monte Igueldo, responded to this review

Thanks for your review. I am glad you had a good stay with us. I would like to take this opportunity to inform you that we are renovating the hotel. See you on your next trip hopefully! Kind regards, Urko M.

Bristol, United Kingdom
Reviewed January 3, 2017 via mobile

This is a delayed review from our holiday in 2015. This hotel is expensive but has so much potential given its location so I booked two nights in a superior room with a view. This hotel is in a poor state of repair and my biggest complaint is the staff were extremely unwelcoming and rude. The bedroom and bathroom were...

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2Thank 336RebH
Urko M, Director of Sales at Mercure Monte Igueldo, responded to this review

I am really sorry to hear that your stay was not up to expectations. I trust that all these problems have already been resolved after so long and I would like to take this opportunity to inform you that we are renovating the hotel and we hope you will like the new look. Sincerely Urko M.

El Portil, Spain
Reviewed December 28, 2016 via mobile

Everything is old and damaged, the doors make noise and do not close, wifi doesn't work at all, you can see the cables all around the room. On the walls there are traces of humidity and in the whole hotel it smells like old. Everything is old and dirty, for sure not a 4 stars hotel! I won't return here...

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Thank mirucamexpres
Urko M, Director of Sales at Mercure Monte Igueldo, responded to this review

I am really sorry to hear that your stay was not up to expectations. I would like to inform you that we are reforming the hotel with what on a future visit to San Sebastian I hope you will trust us again and you will see that we will not disappoint you. Sincerely Urko M.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located 2 km from the city centre of San Sebastian and close to the historic monument Palacio Miramar and Naval Museum. Restaurant, bar, meeting rooms. Swimming pool and parking facilities. Stunning views over the city. ... more   less 

Additional Information about Mercure Monte Igueldo

Address: Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
Location: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Price Range: $84 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Monte Igueldo 4*
Number of rooms: 125
Reservation Options:
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Also Known As:
Mercure San Sebastian Hotel San Sebastian - Donostia
Mercure San Sebastián Donostia
Mercure Hotel San Sebastian
Hotel Style:
#8 On the Beach Hotel in San Sebastian - Donostia
#11 Luxury Hotel in San Sebastian - Donostia
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Monte Igueldo staff and other travelers.
8 questions
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Questions? Get answers from Mercure Monte Igueldo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go elsewhere”
 of 5 bubbles williewilcock, 1 week ago | Read review
“The privilege room on the pool floor was pretty quiet and seemed in better shape than the one on the lower floors.”
  • This is the view - Waking up to seeing this every morning never got old!
 of 5 bubbles Yanski76, Jan 25, 2017 | Read review
“Ask for a room facing La Concha, but if that's not available, the views out toward the bay are also spectacular!”
 of 5 bubbles illinibub, Jan 10, 2017 | Read review
“worth asking for a room with the seaview”
 of 5 bubbles adgent, Jan 3, 2017 | Read review
“Take a taxi to the city and leave your car at the hotel.”
 of 5 bubbles ttjerk, Nov 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question