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Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain
Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain
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1 room, 2 adults, 0 children12
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$263
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
This hotel is in a beautiful location, on top of the hill and looking down on the city - sadly the experience is spoiled by surly service, starting right from our check in experience. We stayed 4 nights - the bar staff were good and...More
I can only wish this hotel will be bought by a Four Seasons or Hilton and turned into a 5 star resort. Because the location and phenomenal view deserves a quality lodging.
The current hotel has 4 stars but in reality it is more a...More
We had a wonderful three nights. The room was large and spacious with an amazing view. Staff were extremely helpful and attentive. Special mention to Estibaliz for her amazing service. We were rained in one day and managed to secure the best seat in the...More
Thank BecAndScottH
Response from MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte IgueldoResponded 2 days ago
Thank you for your comment. We do our best so that our clients enjoy their stay in all conditions.
We didn't stay at the hotel, but we did ride the funicular up to the top, strolled around the amusement park (which was not running at the time, but looked well-maintained and some areas were being serviced), visited the raptor (birds of prey) exhibit, took...More
Thank Ada P
Response from MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte IgueldoResponded 2 days ago
Thank you very much for your comment. We wait for you in your next visit to the city and this time you stay at our hotel and enjoy its facilities.
Room is small and poorly designed.
There is not much room to put anything so you have to leave some things in your case. Walls are paper thin so little privacy. Safe in room works well. Bathroom poorly designed but everything works ok.
Towels are...More
1 Thank LauncestonUpnabout
Response from MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte IgueldoResponded 5 days ago
Thank you for taking the time to tell us about your experience at the Mercure San Sebastian Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a...More
