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One Shot Tabakalera House

Traveler (83)
Room & Suite (28)
Dining (1)

About

#25 of 55 hotels in San Sebastian - Donostia
Location
Cleanliness
Service
Value
One Shot Tabakalera House is a four-star hotel located in Tabakalera, the International Center for Contemporary Culture. The building, completely renovated in 2015, was the old tobacco factory of San Sebastián and is located next to the train station and the Cristina-Enea park, just a few minutes walking from the city center. The cultural project of Tabakalera has as main objective to promote the contemporary cultural creation, as well as to generate and to share knowledge. The hotel has 42 rooms, all of them exterior, divided into four categories, among which five Suites and five Duplexes stand out. In addition to these rooms there is an artist’s residence. With an exclusive and selected design by Alfaro-Manrique study; all room sare equipped with extra comfortable bed with American profile (33cm), flat screen TV, design lighting, individual climate control, mini-bar, safe and a spectacular rainshower. The hotel also has a breakfast room, sauna and fitness room.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast Available
Concierge
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
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Business
Hotel links
Visit hotel website

Location

Full view
89Good for walkers
Grade: 89 out of 100
50Restaurantswithin 0.3 miles
15Attractionswithin 0.3 miles
135Reviews
4Q+A
4Room tips
Traveler rating
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Popular mentions
Not a bad hotel, but expected more for the price. Staff were very helpful, but the room and amenities are just ok. Location is a bit away from the center of the city as well. Hotels in San Sebastián are generally known to be expensive, but felt that better value for money could
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Review collected in partnership with this hotel
Response from OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House
Responded 5 days ago
Dear Africaboy44, Your review about your stay with us is of great value for us as helps us improve. Kindly note we do have quite competitive prices for such a wonderful city as San Sebastian and we are sorry to read that you found our room and amenities just ok as kindly note rooms are not only located inside the cultural centre of Tabakalera (old cigarette factory from San Sebastian and certainly a unique hem in the city). Should you come back to the city it will be a pleasure to accommodate you again. Best regards, Nagore A
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This hotel was nice enough to stay at but was quite a way out of town and not close to the beach or restaurants or sights. The bedroom area was tidy and the bed was comfortable. The bathroom could have been cleaner. The toiletries and hair products in the bathroom were really
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Review collected in partnership with this hotel
Response from OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House
Responded 5 days ago
Dear Goodwrapsforgoodfood, Thank you for taking your time reviewing your stay with us. Whilst we are pleased to learn that our staff helped you enjoying the city and our toiletries were of your taste, we do regret that our convenient location (usually we get really good remarks on this point) did not suit your expectations as San Sebastián is quite a small city on which is relatively easy to walk from one side to the other. In regards to the cleaning, rest assure further investigation has been done to find out what happened as we have quite high standards on it. We truthfully hope you will give us the opportunity to have you back with us a second time. Best regards, Nagore A.
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We were in town for a wedding and this hotel was recommended. It was beautiful inside and out. Walking distance to the train station if you’re traveling that way and not far to Old Town and the beach. Staff was kind and helpful.
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Review collected in partnership with this hotel
Response from OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House
Responded 5 days ago
Dear Culture08792354310, We are delighted to hear you reviewing your stay with us. It always a pleasure to learn our excellence service and perfect location suited your journey and, we are looking forward to welcoming you back in the near future. Best regards, Nagore A.
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Swanky hotel- lovely staff- well appointed and designed room in a central location: Breakfast was borderline insane: The room which is as inviting and cozy as a pre-war steel factory warehouse does not open before 08:00. So you think, "Oh well, there goes the business connection
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Response from OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House
Responded 4 weeks ago
Dear Nils G, First of all, thank you for taking your time reviewing your stay with us in One Shot Tabakalera House. We are thankful for your review in regards to our hotel (being located in the old Tobacco factory from San Sebastian and, nowadays a cultural centre, is a privilege) and appreciate your comments about our staff, your kind words provides us satisfaction and makes us improve every day. Conversely, we would like to apologise for the inconveniences in the breakfast service, at no point is admissible to experience such a poor quality of service and rest assure that we have translate your comments and action will be taken. Your satisfaction is our utmost and we truly hope you would give us a second opportunity to amend it as we work everyday to achieve the excellence in service. Should you wish to come back to such a lovely city as San Sebastian please do not hesitate to contact me so I can personally look after you (jr.tabakalerahouse@oneshothotels.com). Best regards, Nagore A.
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Nice and clean rooms with an interesting design Helpful and supportive front desk Breakfast can improve and does not match a four star hotel The hotel has a very good location and with walking distance to the old town
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Review collected in partnership with this hotel
Response from OSTabakaleraHouse, Director de Recepción at One Shot Tabakalera House
Responded May 2, 2019
Dear NorthStar54014618799, Thank you for taking the time reviewing your stay with us in such a convenient location as Tabakalera House. We are looking forward to welcoming you back so our great 24/7 staff can keep pampering your visit to San Sebastian. Furthermore, we are glad to learn you appreciated our unique design and rooms. On the other hand, rest assure we will take on board your comment about the breakfast as it is of great value for us our guest´s feedback. Best regards, Nagore A.
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PRICE RANGE
$126 - $308 (Based on Average Rates for a Standard Room)
LOCATION
SpainBasque CountryProvince of GuipuzcoaSan Sebastian - Donostia
NUMBER OF ROOMS
42
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