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Silken Al-Andalus Palace Hotel

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2,950 Reviews from our TripAdvisor Community

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Showing 855: English reviews
Reviewed yesterday NEW

if you are wanting to leave early , they hold to your original booking and make it very difficult to leave without paying full price. When I arrived they tried to take the FULL payment in advance, I ask what if i need to leave a day early or maybe 2 (i am a business traveler and it is normal...

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Helpful?
Thank ukglobetrotter1975
Selangor Darul Ehsan
Reviewed 2 days ago NEW

This is seriously large hotel in Seville. Located close to a football stadium, about 15mins from the airport. Surrounded by residential. Walking distance to convenience stores as well as supermarkets. However I do not like this hotel. But let's look at what I like (little). What I like:- 1) Check in was fast 2) Front desk team speaks English, except...

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Helpful?
Thank SamuelTan
London, United Kingdom
Reviewed 2 days ago NEW

If we had paid a lot of money I would have rated 3 stars, but given how cheap this was the hotel more than lived up to expectations. The room was big and clean with two sinks and a good strong shower (although it tended to go on the floor as much as in the bath). However the heating was...

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Helpful?
1Thank Max988
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this review

Dear guest, In the name of the staff of Silken Al-Andalus Palace Hotel, we would like to thank you for your trust in choosing our hotel for your recent travel to Seville and for dedicating your precious time to share your experience. We feel proud to know your positive opinion about your stay, because we work hard day by day...

Bristol, United Kingdom
Reviewed 1 week ago NEWvia mobile

I chose this hotel having got lost driving into Seville city centre on a previous visit. It does what it says on the tin, offers modern basic comfortable rooms at great value in an easy to find location. It's clean and efficient and the breakfast is good but it lacks any character. Just be aware that it's a 45 minute...

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Helpful?
Thank karenwilson84
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this review

Dear guest, First of all we would like to thank you for choosing our hotel for your stay in this beautiful city and for sharing your opinion with other travelers. We are pleased to know you have enjoyed the comfort of our rooms, as well as the extension and variety of our breakfast buffet. We feel highly proud to know...

Lisbon, Portugal
Reviewed 1 week ago

Stayed here for 2 nights. The hotel is quite big and a bit outside the city which is not a bad thing, the city is easily accessible. the room was good and comfy. The only thing I didn't really like was the 14 euro a night parking charge, I just decided to park the car outside on the street which...

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Helpful?
Thank Hamza S
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this review

Dear Costumer, Thank you for choosing us on your recent stay at Seville and for sharing your opinion. We are glad to know you gave such a positive note of your stay and our location, as it certainly you can get to the city center in a few minutes, thanks to the bus stop next to the hotel, while enjoying...

Devon
Reviewed 1 week ago via mobile

We chose this hotel because of it's out of town location as we were driving from Malaga and did not want to get involved in Seville city traffic. This worked well and we used the nearby bus and taxi, both very cheap, to get into the centre. Having read some of the negative reviews we were pleasantly surprised with the...

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Helpful?
Thank Magpie200
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this review

Dear guest, In the name of the staff of Silken Al-Andalus Palace Hotel, we would like to thank you for your trust in choosing our hotel for your recent travel to Seville and for dedicating your precious time to share your experience. We feel proud to know your positive opinion about your stay, because we work hard day by day...

Reviewed 2 weeks ago via mobile

I'm coming here now for the 4th or 5th time but everytime i'm impressed by the staff of this hotel. Then are friendly, helpfull and then make your stay very pleasant. Also the Hotel is clean, good breakfast and a great garden with swimmingpool. Thanks for all the service and hope to see you all soon again! Greetings from a...

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Helpful?
Thank Andre011011
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this review

Dear guest; Thank you very much! For your kind words and recommendation. In the name of the whole Staff of Silken Al-Andalus Palace Hotel. We´re full of pride to know that in all your past stays we got beyond your expectations and specially, because you brought back with you a beautiful memory and came back again. Our staff work hard...

Reviewed 2 weeks ago via mobile

The ground floor of this spacious hotel is taken up by restaurant bar cafe reception huge sitting areas a feeling of opulence space comfort and leisure given by the incredible open spaces Many elevators whisk you up to your floor seen and open in an atrium that has hanging baskets ascending five floors with huge displays AND YET All this...

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Helpful?
Thank Bootrav
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this review

Traducción: Dear guest; In the first place we would like to thank you for choosing our hotel for your stay in Seville and also for taking a few minutes of your time to share your opinion. We are pleased to know that you enjoyed our facilities and our gastronomy and that you have a beautiful memory of our staff, who...

Germany
Reviewed 2 weeks ago

My husband and I stayed 3 nights at this hotel and it was nothing special. About the Hotel. We stayed in the comfort room with a view. For the price we paid, we weren't expecting a 4 star quality room to begin with but I was expecting 4 star quality service and food for sure. Altogether it is a strictly...

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Helpful?
Thank bobo_1783
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this review

Dear Guest; We thank you for choosing our Hotel for your stay in Seville and for dedicating some minutes of your precious time to share your opinion. We are very sorry for not beating your expectations and will transmit your comments to our team to analyze it and try to improve as much as possible. For us is very important...

Cantoria, Spain
Reviewed 2 weeks ago

What a disappointment, (expensive) huge Hotel with vast amounts of empty places..safe did not work only to be told when checking out you have to pay extra to use the safe in the room..advert said safe in room but did not mention optional...baffling..reported broken and not working fridge on first, second and third day and not repaired...biggest disappointment and very...

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Helpful?
Thank Denzil1950
Mari Carmen R, Guest Relations Department at Silken Al-Andalus Palace Hotel, responded to this review

Dear Customer, First of all, we want to thank you for choosing us at Seville and for sharing your opinion. We sincerely regret not having fulfill your expectations and we are sorry to hear that you have had so many inconveniences and that your stay was not as positive as we wish. We thank you for giving us the opportunity...

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oasis in the orange blossom capital This modern, light hotel, fully refurbished in 2005, emerges like an oasis in the orange blossom capital, amongst the gardens of the Heliopolis quarter and close to Parque de Maria Luisa and Plaza de Espana. With 623 rooms, the Silken Al-Andalus Palace hotel stands out for its spacious facilities, irradiating light and freshness, inviting the guests to enjoy its more than 15,000 m2 of gardened areas, have a relaxing dip in its exclusive pool, rest in its spacious rooms with free Internet connection or enjoy a glass of wine in its piano bar with live music. ... more   less 

Additional Information about Silken Al-Andalus Palace Hotel

Address: Avenida de La Palmera s/n. Esquina C/ Parana, 41012 Seville, Spain
Location: Spain > Andalucia > Province of Seville > Seville
Price Range: $45 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silken Al-Andalus Palace Hotel 4*
Number of rooms: 623
Reservation Options:
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Also Known As:
Silken Al Andalus Palace Hotel
Silken Al Andalus Palace Seville
Hotel Style:
#12 Best Value Hotel in Seville
#29 Business Hotel in Seville
#29 Luxury Hotel in Seville
#52 Romantic Hotel in Seville
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Questions & Answers

Here's what travelers have asked, with answers from Silken Al-Andalus Palace Hotel staff and other travelers.
63 questions
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Aalborg, Denmark
over a year ago
Buffalo, New York
4 months ago

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Questions? Get answers from Silken Al-Andalus Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The anonymous knob above the phone is the thermostat - you may need it!”
 of 5 bubbles Max988, 2 days ago | Read review
“You have to be standing up to have a view from the window in the comfort room with pool view. No view when sitting down.”
 of 5 bubbles bobo_1783, 2 weeks ago | Read review
“Dont know what to say..rooms ok but starting to show the wear..”
 of 5 bubbles Denzil1950, 2 weeks ago | Read review
“The rooms with a terrace are very comfortable with nice beds & very clean.”
 of 5 bubbles Gaily1, Oct 22, 2016 | Read review
“Rooms overlooking the garden in back are the quietest.”
 of 5 bubbles HStephen, Oct 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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