Great location, beautiful building and architecture let down by average rooms, service and ambience. Good: location is central to most touristy things, the building is quite unique for a non boutique hotel, the pool is large and deep. Bad: rooms were small and stuffed with furniture leaving minimal space for suitcases and people, the walls were thin and we could hear our neighbours talking and thumping around. The aircon barely worked and the rooms felt stuffy (not great in the summer, Seville gets hot). The USB charging points didn’t work, the TV remote stopped working, the shower pressure was average and it was a bathtub shower. The pool was good but was crowded with lots of screaming kids, flies, and not relaxing. The gym was small and crowded. The courtyard was nice to have breakfast in and the staff attentive but the buffet was not great. For a 5 star hotel, the lack of doormen (we arrived and carried our own bags up the stairs) and lack of security felt a bit strange (anyone can access the hotel and rooms it seems). We complained about the noise after it got too much and the staff were kind enough to move us, but, never checked again how we were.…
This hotel has 5 star service, a superb location, tremendous attention to customers and fabulous facilities. I would not hesitate to return there! First class. There was one notable flaw worth mentioning, but not severe enough to affect the 5 stars. The web site, of particular notice when one is making a reservation, actively promotes the possibility to interact with the concierge and the restaurants in advance. They invite use of the provided email link to both. So I used them. I sent 2 emails in advance to the concierge with questions. One was answered after 2 weeks, rendering it useless, and the 2nd was not answered at all. Similarly, I used their form to attempt to make reservations at their 2 restaurants. I went 1 for 2. One responded immediately with a reservation, the other did not respond and did not record a reservation. Once there in person, the concierge was quite helpful; and both restaurants were first rate. But still..... And yet I emphasize that I would use this hotel again should I return to Seville.…
Breathtaking is the only word that comes to mind when I reflect on Hotel Alfonso XIII. This hotel holds a special place in our hearts because my wife and I just wed there one month ago. It was a very long time coming, since we had originally made the reservation in 2019 for the wedding to take place in 2021, in conjunction with the famous Feria de Abril de Sevilla. However, as everyone knows the story, COVID had other plans and so we pushed it all back 1 more year to 2022. The hotel was very accommodating in this regard, even when I made the request only 1 month into the pandemic in 2020. It was an easy alteration and it was a forecast of how smooth and simple the hotel is to work with. I’d like to give a special shoutout to the hotel’s Sales Manager, Ana Villalon, who was always very communicative and detailed, in both english and spanish, for anything we needed clarification on. I know handling guests, let alone wedding guests, is not easy, but she made it all seem like a piece of cake. Her staff was very attentive to every little detail and made us feel very special throughout the whole process. We honestly could not be more grateful for their amazing treatment and spectacular handling of the most important day of our lives. All of this is without even taking into consideration the historical significance and aesthetic beauty of the hotel itself. Our guests were blown away by the majestic qualities of Hotel Alfonso XIII and its staff. We (the wedding couple) were not surprised as we had been treated so well during the planning process but we definitely were proud and ecstatic to have partnered with such an amazing organization/team. From the bottom of our hearts, thank you, Ana & Co! You gave us more than we could ever hope for and all we could ever want. Our guests and us felt like family and we cannot wait to come back to visit again. We wish you all many happy and successful years to come! Love, David and Nicole…
This hotel has one of the most impressive buildings you would ever see. I was only here to have a coffee but can say the service was spot on and I really enjoyed the time I spent here. The hotel has the feel of a palace in the true sense. The location was also great if you want to be near the old town.
This is a beautiful facility in a great location. Very interesting architecturally and has some nice touches, but they miss out on five star service by a country mile. We were a group of ten (five couples) traveling together on an otherwise superbly planned 18 day trip to Spain and Portugal. Interestingly, the only complaints we had at all revolve around the two Marriott hotels we were booked into, The Barcelona Edition and this one. Those two hotels came nowhere close to the other four five star hotels we were booked into. The first problem was the room we were assigned, what we had booked and paid for was a Grand Deluxe Room, what we were given was a Deluxe room, which is three categories below the Grand Deluxe. The other four couples were assigned to the rooms we had booked and paid for. When I went to the front desk to ask about it they tried to tell me that we were in the proper room category. When I asked them why they then show pictures of our identical room as Deluxe, they simply told me I was wrong. Craziness. One night on this very busy trip we decided all we wanted was some light dinner from room service. The room service menu consisted of a kids menu an beverages -- period. When I called room service, they told me to load the menu from the QR code in the room. I did so and you guessed it -- kids menu and beverages. The maid came in for the turn down and we tried as best we could in our fractured Spanish to explain the problems she left the room and came back with another menu with -- yup, kids menu and beverages. Never did get a clear answer on whether or not they have a proper room service menu. The breakfast buffet is beautiful and abundant. Can't think of a thing that wasn't on it. However, if you are there at opening, the service is practically non-existent. Took fifteen minutes for anyone to come and take a hot beverage order, and then no refills. This problem is usually resolved around 30 - 45 minutes after they open with more help arriving. I also got scolded for helping myself to some water when no wait staff was available. One of our friends suites had some used dental floss on the hall floor outside their room the entire three days and nights of our stay. We had some small debris outside ours as well. The maid service in the room itself was very good. Marriott got smart this time, however. They didn't bother to send me a review after our stay in this hotel. As I said, a beautiful property which is very rich in appearance in a great location. If they can ever get their service act together, it might actually be a five star hotel.…
I think that this is the fifth time my wife and I have stayed at this lovely hotel. We both really enjoy staying here. The location is fantastic, the staff are always very friendly. A big thanks goes to the guys who park and collect your car from the hotels secure car park. My car windscreen was very dirty with dead bugs and without hesitation one of the guys cleaned it thoroughly. That sums up the great service you get at this hotel......
I decided to take my mum for breakfast one morning as we were close by. We weren't staying at the hotel but I called a few days before to see if it was ok. They were very nice and said there would be no problem. When we arrived I had to tell 4 different waiters that we weren't staying in the hotel. We chose a la carte and I had to get up twice to get a waiters attention. The food came wrong. No waiter was watching my table to see if we needed anything. For a 5 star hotel I don't expect to have to walk up to a waiter every time i need something. The food was nice but it was a shame about the service.
This amazing former Palace of Alfonso xiii is one of the most beautiful 😍 hotels I have been to. But, unfortunately someone dropped the ball and my suite was not ready at 3PM, check in time. And at 4 it Was not ready. Finally at 4:20 they took us to our suite where 3 housekeeping people were putting finishing touches on the suite. Why did I need to wait so long? Was previous guest allowed late check out even when suite is booked that day? Was staff too busy to prepare suite if in fact it was vacant at noon? I have been traveling the world, booking beautiful suites and more and more this is happening. Now 4th time in 6 months. If you are not pleased with my review I can only say it would have been 5 stars but for whatever policy your hotel employs that makes me sit and wait as the day wanes.…
My wife and I had a true 5 star experience at this hotel. All staff were extremely attentive. I want to especially thank Annabella Kegl and Ana Sanchez. Annabella checked us in and was so pleasant to interact with throughout our stay. Ana gave us a tour of the property upon arrival. The hotel has a fun history so I recommend their tour. Ana is an expert and made us feel like we were her only tour of the day and like she was a friend. So impressed! Our room was exquisite. We are Marriott Titanium and they upgraded us to the premium suite, king (room 121). The room has two bathrooms and a living room. We were greeted with a bottle of champagne and a note from the manager. Turn down service was unique and thoughtful surprises. The property is right in the middle of so many sights and walking distance to the best. We spent time at the pool as well as the outdoor bar in the evening. Both really pleasant experiences. The breakfast is extensive, thoughtful and very tasty. Overall, a best of top tier hotels. Not just a place to stay but an experience. I will definitely be back. Thank you!…
We spent 5 nights here in April 2022. I could find absolutely nothing not to love about this hotel. The location was exceptional. We were very close to the Real Alcazar and Seville Cathedral. We took the train to Cordoba one day, and in good weather without luggage, it was a pretty easy walk to the train station, I think about 1.2 km. There were plenty of great food options nearby. We only took a cab to go out to Italica one day (and we had the hotel send a cab out to pick us up). Service was very good. Twice a day housekeeping service, the concierge was very helpful as well as all staff around the front door. We had breakfast in the hotel a couple of days. The breakfast buffet is pricey—you are paying for the broad selection, there is no way we could eat enough to be worthwhile—but they had really about anything you could possibly want for breakfast, including a huge variety of fruit and pastries, as well as cheese, eggs, ham, etc. The lobby to the hotel was just beautiful. A lot of tile, and arches—very mudejar in style. The elevator doors were even interesting. There was an outer door, which looked and opened just like a regular door; once opened, the elevator door itself open. On some floors you would get a green light if the elevator was there and ready to board. On others (the ground floor as I recall), you just had to wait until the numbers indicated it was on your floor. Corridors were wide and open. Our room was beautiful. We were in Room 320, which was the back left corner. We overlooked the university. There was plenty of closet space, and a safe that you set the code for. We had both a tub and a shower, and a great sitting area with a comfortable chair and large loveseat. There were two sinks, a makeup mirror and adequate counter space, as well as a separate toilet room. I really can't recommend this hotel highly enough.…
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