Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#43 of 211 in Seville
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.1
Travelers' Choice
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Center with Internet Access
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Minibar
Cable / satellite TV
Extra long beds
Bidet
Air purifier
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
125Restaurantswithin 0.3 miles
80Attractionswithin 0.3 miles
Contact
San Fernando 2, 41004 Seville Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $19/day
3260Reviews88Q+A100Room tips
Reviews
Traveler rating
- 2,390
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- 80
- 71
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Great location, beautiful building and architecture let down by average rooms, service and ambience. Good: location is central to most touristy things, the building is quite unique for a non boutique hotel, the pool is large and deep. Bad: rooms were small and stuffed with furniture leaving minimal space for suitcases and people, the walls were thin and we could hear our neighbours talking and thumping around. The aircon barely worked and the rooms felt stuffy (not great in the summer, Seville gets hot). The USB charging points didn’t work, the TV remote stopped working, the shower pressure was average and it was a bathtub shower. The pool was good but was crowded with lots of screaming kids, flies, and not relaxing. The gym was small and crowded. The courtyard was nice to have breakfast in and the staff attentive but the buffet was not great. For a 5 star hotel, the lack of doormen (we arrived and carried our own bags up the stairs) and lack of security felt a bit strange (anyone can access the hotel and rooms it seems). We complained about the noise after it got too much and the staff were kind enough to move us, but, never checked again how we were.…
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Date of stay: June 2022Trip type: Traveled
Room Tip: Avoid the hotel. Not luxurious or relaxing. Rooms too small and noisy. Many broken things.
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Helpful
Response from Carlo Suffredini, General Manager at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded 2 days ago
Dear MattoTravel, First of all, we would like to thank you for having chosen our hotel during your recent stay in Seville. Thank you for taking the time to let us know about your experience with us. It is only thanks to guests like you that we can continuously enhance our facilities and improve our service. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have already forwarded your comments to our Management to correct our deficiencies. We hope you can accept our most sincere apologies for the inconveniences caused and we wish you can give us the chance to welcome you back to our Hotel in the near future. Sincerely, ANTONIO MORILLA antonio.morilla@luxurycollection.com
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This hotel has 5 star service, a superb location, tremendous attention to customers and fabulous facilities. I would not hesitate to return there! First class. There was one notable flaw worth mentioning, but not severe enough to affect the 5 stars. The web site, of particular notice when one is making a reservation, actively promotes the possibility to interact with the concierge and the restaurants in advance. They invite use of the provided email link to both. So I used them. I sent 2 emails in advance to the concierge with questions. One was answered after 2 weeks, rendering it useless, and the 2nd was not answered at all. Similarly, I used their form to attempt to make reservations at their 2 restaurants. I went 1 for 2. One responded immediately with a reservation, the other did not respond and did not record a reservation. Once there in person, the concierge was quite helpful; and both restaurants were first rate. But still..... And yet I emphasize that I would use this hotel again should I return to Seville.…
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Date of stay: May 2022
Helpful
Response from Carlo Suffredini, Director General at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded 2 weeks ago
Dear NJ-Eric, Thank you for sharing your experience at the Hotel Alfonso XIII, a Luxury Collection Hotel, in Seville through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Carlo Suffredini General Manager
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Breathtaking is the only word that comes to mind when I reflect on Hotel Alfonso XIII. This hotel holds a special place in our hearts because my wife and I just wed there one month ago. It was a very long time coming, since we had originally made the reservation in 2019 for the wedding to take place in 2021, in conjunction with the famous Feria de Abril de Sevilla. However, as everyone knows the story, COVID had other plans and so we pushed it all back 1 more year to 2022. The hotel was very accommodating in this regard, even when I made the request only 1 month into the pandemic in 2020. It was an easy alteration and it was a forecast of how smooth and simple the hotel is to work with. I’d like to give a special shoutout to the hotel’s Sales Manager, Ana Villalon, who was always very communicative and detailed, in both english and spanish, for anything we needed clarification on. I know handling guests, let alone wedding guests, is not easy, but she made it all seem like a piece of cake. Her staff was very attentive to every little detail and made us feel very special throughout the whole process. We honestly could not be more grateful for their amazing treatment and spectacular handling of the most important day of our lives. All of this is without even taking into consideration the historical significance and aesthetic beauty of the hotel itself. Our guests were blown away by the majestic qualities of Hotel Alfonso XIII and its staff. We (the wedding couple) were not surprised as we had been treated so well during the planning process but we definitely were proud and ecstatic to have partnered with such an amazing organization/team. From the bottom of our hearts, thank you, Ana & Co! You gave us more than we could ever hope for and all we could ever want. Our guests and us felt like family and we cannot wait to come back to visit again. We wish you all many happy and successful years to come! Love, David and Nicole…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Carlo Suffredini, Director General at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded 3 weeks ago
Dear Global19019344975, It is a great pleasure that you stayed with us. Thank you so much for choosing the Hotel Alfonso XIII. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Thank you again for your time and sharing your experience! Sincerely, Carlo Suffredini General Manager
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This hotel has one of the most impressive buildings you would ever see. I was only here to have a coffee but can say the service was spot on and I really enjoyed the time I spent here. The hotel has the feel of a palace in the true sense. The location was also great if you want to be near the old town.
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Date of stay: June 2021
Service
Helpful
Response from Carlo Suffredini, Director General at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded 4 weeks ago
Dear nitinand8, Thank you for sharing your experience at the Hotel Alfonso XIII, a Luxury Collection Hotel, in Seville through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback is integral to our ability to continue to improve our service, so it would be helpful for us to have our survey filled up from you. Thank you again for your time and come visit us again soon! Sincerely, Carlo Suffredini General Manager
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This is a beautiful facility in a great location. Very interesting architecturally and has some nice touches, but they miss out on five star service by a country mile. We were a group of ten (five couples) traveling together on an otherwise superbly planned 18 day trip to Spain and Portugal. Interestingly, the only complaints we had at all revolve around the two Marriott hotels we were booked into, The Barcelona Edition and this one. Those two hotels came nowhere close to the other four five star hotels we were booked into. The first problem was the room we were assigned, what we had booked and paid for was a Grand Deluxe Room, what we were given was a Deluxe room, which is three categories below the Grand Deluxe. The other four couples were assigned to the rooms we had booked and paid for. When I went to the front desk to ask about it they tried to tell me that we were in the proper room category. When I asked them why they then show pictures of our identical room as Deluxe, they simply told me I was wrong. Craziness. One night on this very busy trip we decided all we wanted was some light dinner from room service. The room service menu consisted of a kids menu an beverages -- period. When I called room service, they told me to load the menu from the QR code in the room. I did so and you guessed it -- kids menu and beverages. The maid came in for the turn down and we tried as best we could in our fractured Spanish to explain the problems she left the room and came back with another menu with -- yup, kids menu and beverages. Never did get a clear answer on whether or not they have a proper room service menu. The breakfast buffet is beautiful and abundant. Can't think of a thing that wasn't on it. However, if you are there at opening, the service is practically non-existent. Took fifteen minutes for anyone to come and take a hot beverage order, and then no refills. This problem is usually resolved around 30 - 45 minutes after they open with more help arriving. I also got scolded for helping myself to some water when no wait staff was available. One of our friends suites had some used dental floss on the hall floor outside their room the entire three days and nights of our stay. We had some small debris outside ours as well. The maid service in the room itself was very good. Marriott got smart this time, however. They didn't bother to send me a review after our stay in this hotel. As I said, a beautiful property which is very rich in appearance in a great location. If they can ever get their service act together, it might actually be a five star hotel.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: Just make sure you get what you paid for -- we didn't.
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Helpful
Response from Carlo Suffredini, General Manager at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded 4 weeks ago
Dear gchesney47, I do hope this mail finds you well. First of all, I would like to thank you for choosing our hotel for your past visit to Seville. I would also like to thank you for having taken the time to write your feedback. The continual monitoring of guest comments is, therefore, vital for our continued success. It is thanks to our guest’s comments we can improve our service and correct our deficiencies. Regarding your comments, we would like to apologize for the disappointment you have expressed of the breakfast service and have shared your comments with the Food & Beverage Director. With regards to the room type I have researched your stay and the room you stayed in was indeed a Grand Deluxe Room as you had reserved. As Titanium Elite member one of your many benefits is an upgrade if availability upon arrival but unfortunately we didn’t have that day. I will also share the rest of the comments with the management so that we can keep improving these services we provide our guests. Again, I do really appreciate the time you have taken to provide us with your feedback and hope we will have another opportunity to welcome you back to the Alfonso XIII. Yours sincerely, Christian Medina Front Office Manager
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I think that this is the fifth time my wife and I have stayed at this lovely hotel. We both really enjoy staying here. The location is fantastic, the staff are always very friendly. A big thanks goes to the guys who park and collect your car from the hotels secure car park. My car windscreen was very dirty with dead bugs and without hesitation one of the guys cleaned it thoroughly. That sums up the great service you get at this hotel......
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Date of stay: May 2022Trip type: Traveled
Room Tip: Try and book the main restaurant before arrival as it's quite difficult to get a table last minute
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Helpful
Response from Carlo Suffredini, Director General at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded May 17, 2022
Dear Escape101818, Thank you for sharing your experience at the Hotel Alfonso XIII, a Luxury Collection Hotel, in Seville through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Carlo Suffredini General Manager
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I decided to take my mum for breakfast one morning as we were close by. We weren't staying at the hotel but I called a few days before to see if it was ok. They were very nice and said there would be no problem. When we arrived I had to tell 4 different waiters that we weren't staying in the hotel. We chose a la carte and I had to get up twice to get a waiters attention. The food came wrong. No waiter was watching my table to see if we needed anything. For a 5 star hotel I don't expect to have to walk up to a waiter every time i need something. The food was nice but it was a shame about the service.
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Date of stay: March 2022
Value
Cleanliness
Service
Helpful
Response from Carlo Suffredini, General Manager at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded May 13, 2022
Dear N5137ATfrancescap,, Firstly, I would like to thank you for sharing with us your comments in TripAdvisor, the continual monitoring of guest comments is, therefore, vital for our continued success. I'm very sorry to read that we were not able to meet or surpass your expectations on this occasion and have shared your comments of the buffet breakfast service with the Food & Beverage Leadership team to keep improving the services we provide our guests. I sincerely appreciate the time you have taken to provide me with your feedback and hope we will have another opportunity to better serve you in the not to near future. Best regards, Christian Medina Front Office Manager
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This amazing former Palace of Alfonso xiii is one of the most beautiful 😍 hotels I have been to. But, unfortunately someone dropped the ball and my suite was not ready at 3PM, check in time. And at 4 it Was not ready. Finally at 4:20 they took us to our suite where 3 housekeeping people were putting finishing touches on the suite. Why did I need to wait so long? Was previous guest allowed late check out even when suite is booked that day? Was staff too busy to prepare suite if in fact it was vacant at noon? I have been traveling the world, booking beautiful suites and more and more this is happening. Now 4th time in 6 months. If you are not pleased with my review I can only say it would have been 5 stars but for whatever policy your hotel employs that makes me sit and wait as the day wanes.…
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Date of stay: May 2022Trip type: Traveled
Helpful
My wife and I had a true 5 star experience at this hotel. All staff were extremely attentive. I want to especially thank Annabella Kegl and Ana Sanchez. Annabella checked us in and was so pleasant to interact with throughout our stay. Ana gave us a tour of the property upon arrival. The hotel has a fun history so I recommend their tour. Ana is an expert and made us feel like we were her only tour of the day and like she was a friend. So impressed! Our room was exquisite. We are Marriott Titanium and they upgraded us to the premium suite, king (room 121). The room has two bathrooms and a living room. We were greeted with a bottle of champagne and a note from the manager. Turn down service was unique and thoughtful surprises. The property is right in the middle of so many sights and walking distance to the best. We spent time at the pool as well as the outdoor bar in the evening. Both really pleasant experiences. The breakfast is extensive, thoughtful and very tasty. Overall, a best of top tier hotels. Not just a place to stay but an experience. I will definitely be back. Thank you!…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Driving directions from Apple Maps and BMW navigation had a difficult time navigating to this...
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Helpful
Response from Carlo Suffredini, Director General at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded May 12, 2022
Dear j3ffr3y111, Thank you for staying with us at the Hotel Alfonso XIII. We are pleased that you enjoyed your stay overall. Regarding your comments about the staff, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We would love to welcome you back again as soon as possible! Sincerely, Carlo Suffredini General Manager
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We spent 5 nights here in April 2022. I could find absolutely nothing not to love about this hotel. The location was exceptional. We were very close to the Real Alcazar and Seville Cathedral. We took the train to Cordoba one day, and in good weather without luggage, it was a pretty easy walk to the train station, I think about 1.2 km. There were plenty of great food options nearby. We only took a cab to go out to Italica one day (and we had the hotel send a cab out to pick us up). Service was very good. Twice a day housekeeping service, the concierge was very helpful as well as all staff around the front door. We had breakfast in the hotel a couple of days. The breakfast buffet is pricey—you are paying for the broad selection, there is no way we could eat enough to be worthwhile—but they had really about anything you could possibly want for breakfast, including a huge variety of fruit and pastries, as well as cheese, eggs, ham, etc. The lobby to the hotel was just beautiful. A lot of tile, and arches—very mudejar in style. The elevator doors were even interesting. There was an outer door, which looked and opened just like a regular door; once opened, the elevator door itself open. On some floors you would get a green light if the elevator was there and ready to board. On others (the ground floor as I recall), you just had to wait until the numbers indicated it was on your floor. Corridors were wide and open. Our room was beautiful. We were in Room 320, which was the back left corner. We overlooked the university. There was plenty of closet space, and a safe that you set the code for. We had both a tub and a shower, and a great sitting area with a comfortable chair and large loveseat. There were two sinks, a makeup mirror and adequate counter space, as well as a separate toilet room. I really can't recommend this hotel highly enough.…
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from Carlo Suffredini, Director General at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Responded May 12, 2022
Dear NTXTravelBug60 , Thank you for your time and share your experience with us at the Hotel Alfonso XIII. We are delighted to hear such a good experience you had in the hotel. We would love you to come back so that you could relish your time again with us and enjoy our services. Thank you again for your time and sharing your experience! Best regards, Carlo Suffredini General Manager
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PRICE RANGE
$383 - $769 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alfonso xiii seville, hotel alfonso xiii
LOCATION
SpainAndaluciaProvince of SevilleSevilleCasco Antiguo
NUMBER OF ROOMS
148
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Claim Your Listing Frequently Asked Questions about Hotel Alfonso XIII, a Luxury Collection Hotel, Seville
Which popular attractions are close to Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?
Nearby attractions include Real Alcazar de Sevilla (0.2 miles), Catedral de Sevilla (0.3 miles), and La Terraza del Cristina (0.1 miles).
What are some of the property amenities at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?
Conveniently located restaurants include Abaceria del Postigo, Arabesca Restaurant, and Donaire Azabache - Archivos de Indias.
Are there opportunities to exercise at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Alfonso XIII, a Luxury Collection Hotel, Seville have airport transportation?
Yes, Hotel Alfonso XIII, a Luxury Collection Hotel, Seville offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Alfonso XIII, a Luxury Collection Hotel, Seville located near the city center?
Yes, it is 0.7 miles away from the center of Seville.
Are any cleaning services offered at Hotel Alfonso XIII, a Luxury Collection Hotel, Seville?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Alfonso XIII, a Luxury Collection Hotel, Seville offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.