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Hotel Palacio De Santa Paula, Autograph Collection

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Gran Via De Colon 31, 18001 Granada Spain
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Traveler (792)
360
Panoramas (1)
Room & Suite (241)
What is Travelers’ Choice?
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Palacio De Santa Paula, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 137 hotels in Granada
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English
Hotel links
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1440Reviews25Q+A100Room tips
Traveler rating
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Camilla W wrote a review Sep 2022
Munich, Germany99 contributions51 helpful votes
Nice hotel in city center location. Everything was walking distance. The hotel is fairly difficult to find by car but when you get there you just need to drop the car and a member of staff will park it for you. Our room was very nice but freezing cold when we arrived (and wouldn‘t really warm up during our two nights there despite the high outside temperature). We had breakfast at the hotel once which was good and could be taken in the hotel courtyard. I would stay at this hotel again when visiting Granada. We stayed in a Deluxe King Gran Via room.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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clobdell wrote a review Jul 2022
Glen Ellyn, Illinois55 contributions39 helpful votes
Hotel's Favorite
Beautifully converted former convent that retains elements of its former function (markers in the courtyard) but offers everything one would expect from a modern hotel (delicious restaurant, gym, strong water pressure, etc.). The rooms are well appointed and the bathrooms offer everything one needs including dental kits, bidets and other amenities. As a Marriott Titanium member, the staff acknowledged my status upon check in and offered us breakfast at no charge for one of our rooms. Because our children were staying in a separate room, we were charged €18 per person for their breakfast per day but the continental buffet was expansive with multiple options for ordering off of the hot menu at no charge. Valet parking was quick and convenient. Evaluating our stay based on just these elements would warrant another visit but the reason why we definitely will return is the staff. Upon arriving without two of our bags from Madrid (thanks, United!), Natasha Shchukina at the front desk worked tirelessly with United trying to coordinate the return of two of our bags. Unfortunately, the second day of our stay was a holiday so our bags would not be returned until the day after we departed for Seville. Even though we were no longer guests, Natasha continued to work with our AirBnB host, United Airlines and the courier company to ensure our luggage arrived in Seville a full 24 hours after we checked out of the hotel. Natasha easily could have “passed the buck” to our new host but she continued to try to solve the problem for us, even emailing me several days later to verify our luggage reunification. Thank you for the exceptional stay, Natasha and staff, and we will most certainly return.
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Date of stay: July 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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shaneweaver1965 wrote a review Sep 2022
Louisville, Kentucky7 contributions1 helpful vote
Great location. Hotel is small and staff is very attentive. They arranged taxis and recommended dinner options .We really enjoyed breakfast. There is a great courtyard to enjoy coffee/breakfast or a drink in the evening . We stayed in the new part of the hotel.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sr19999 wrote a review Sep 2022
Hillsborough, New Jersey54 contributions33 helpful votes
From the moment we pulled up to the hotel with our rental. Everything was taken care of so nicely, the valet parking and taking our luggage to our room. David at the front desk was absolutely super during our 2 night stay. There were some issues with their system getting upgraded and we had two occasions when my card didn’t work so he escorted me personally and let me into the room. They honored our Marriot Bonvoy platinum status and we chose the breakfast. We weren’t upgraded but the room was nice enough. Clean and comfortable and we loved the turn down service that was provided nice touch with the chocolates! Sergio who brought our car at checkout was very helpful. Unfortunately I didn’t get the first staff member’s name who parked our car at check in but he was very nice too. The breakfast was excellent and the courtyard beautiful. The lobby smelled amazing. David advised us on the map what to do the first night we walked to Mirador San Nicholas and back. Next day we took the 32 bus to Alhambra €1.40 instead of the taxi and walked back. We requested a late checkout which David provided. All in all a lovely stay.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Do eat breakfast outside in the courtyard.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cb wrote a review Sep 2022
United States52 contributions65 helpful votes
We stayed in a junior suite in the newer part of the hotel and it was perfectly comfortable for the 2 nights we stayed. The staff is friendly and we had drinks in the courtyard one day (which I recommend!). This hotel was a former convent, but the decor is a weird modern classic mish mash—this has no impact on the quality just an observation! Rooms are looking a little worn but still comfortable. It’s close to the main parts of Granada and about 20 minutes walking to the Alhambra. Overall a good stay for the price!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karim E wrote a review Aug 2022
10 contributions2 helpful votes
We loved this hotel. The staff is super friendly and the service was excellent. The location is great and you should not miss the breakfast! Wonderful setting and great food! Would definitely recommend!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SSwith3 wrote a review Aug 2022
St. Catharines, Canada306 contributions73 helpful votes
+1
We stayed in a premium king room for two nights. The hotel is beautiful, the location excellent, the rooms large and the surroundings comfortable. The room and bathroom were both spacious, but the finishings oddly out of character at times. The furniture (other than the bed) was not designed to be comfortable for longer periods, and there was no desk if needed. Breakfast was okay but selection of fresh made dishes was both small and they did not appear to be freshly made on arrival (we had the distinct impression the hotel was not very full). The gym and Turkish baths were tucked in a corner in the basement and seemed to be unused. The bar and lounge were comfortable but aside from breakfast we did not eat at the hotel. The inner courtyard is gorgeous and the central location on the edge of the Albaicín makes this a great choice. But all things considered the quality of some of the finishes and the offerings of the hotel are not in line with the high price of the rooms.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Premium king rooms are in the original convent and overlook the courtyard, have beautiful wood...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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akafayth wrote a review Jul 2022
Round Hill, VA118 contributions61 helpful votes
Our family spent one very short night at the Hotel Palacio De Santa Paula but definitely wished we had more time in Grenada. The hotel is well situated to several of the city's highlights. The staff was kind and attentive. The rooms were clean and we even could see the Alhambra from our windows (one did have to stick your head out and look hard right but it was there and beautiful to behold). Breakfast was tasty and peaceful in the hotel's courtyard. I hope to go back one day for a longer stay. (Only complaint - our neighbors were a tad loud and the walls are thin.)
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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genway53 wrote a review Jun 2022
Greenwood Village, Colorado63 contributions31 helpful votes
Overall this is a very good to excellent property, well managed and well located for easy access to major tourist sites and restaurants. Rooms were typical for Southern European hotels with some distinguishing decor. A small functional gym and pleasant courtyard on the lower level are welcome amenities. However access to an outdoor pool would have been welcome in the midst of a sweltering heatwave. Desk staff were particularly obliging including very late night car valet service from the front door. Smaller establishments may offer more charm but this international quality hotel fit all the requirements for our family travels through Andalucia.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Access by car is both confusing and limited. Self park is some distance away. We opted for valet...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lara M wrote a review Jun 2022
Los Gatos, California7 contributions8 helpful votes
The staff is terrible. They are remarkably I accommodating. The room I prepaid for was given to someone else-overbook, much? I was downgraded with no compensation. I paid the maximum room rate for a medium rate room. In addition, The room I was in had a window in the shower with a shutter that was stuck partially open so I had to cower in a the corner to shower. I would not stay here again, nor would I recommend it to anyone else.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Hotel Palacio de Santa Paula Autograph Collection, General Manager at Hotel Palacio De Santa Paula, Autograph Collection
Responded Jun 12, 2022
Dear Lara M, First and foremost, we would like to thank you for having chosen us during your stay in Granada and also for taking the time to share your feedback with us. Thank you for your nice comments about the property and we would like to apologize for the inconvenience during your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We hope to have the opportunity to welcome you back and change your impressions during this stay. Kind Regards, Palacio de Santa Paula Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$193 - $334 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac palacio de santa paula, autograph collection hotel granada
FORMERLY KNOWN AS
AC Hotel Palacio de Santa Paula by Marriott
LOCATION
SpainAndaluciaProvince of GranadaGranadaCentro - Sagrario
NUMBER OF ROOMS
75
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Frequently Asked Questions about Hotel Palacio De Santa Paula, Autograph Collection
Which popular attractions are close to Hotel Palacio De Santa Paula, Autograph Collection?
Nearby attractions include Casa Ana · Centro Flamenco · Tablao (0.2 miles), Escuela Delengua (0.2 miles), and Basílica de San Juan de Dios (0.2 miles).
What are some of the property amenities at Hotel Palacio De Santa Paula, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Palacio De Santa Paula, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palacio De Santa Paula, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, parking is available to guests.
What are some restaurants close to Hotel Palacio De Santa Paula, Autograph Collection?
Conveniently located restaurants include d'Sano, Palacio Andaluz Almona, and Betula Nana.
Are there opportunities to exercise at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Hotel Palacio De Santa Paula, Autograph Collection located near the city center?
Yes, it is 0.4 miles away from the center of Granada.
Are any cleaning services offered at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Palacio De Santa Paula, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Palacio De Santa Paula, Autograph Collection?
Many travelers enjoy visiting Generalife (0.8 miles), The Alhambra (0.7 miles), and Mirador de San Nicolas (0.4 miles).