Hotel Palacio De Santa Paula, Autograph Collection
1,375 reviews
#27 of 129 Hotels in Granada
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360
Panoramas (1) Room & Suite (209)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Palacio De Santa Paula, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#27 of 129 hotels in Granada
Location
Cleanliness
Service
Value
Travelers' Choice
The AC Palacio de Santa Paula, Autograph Collection (R) is located at the historic center of Granada, close to the Albaicín and Sacromonte areas, the Cathedral and the Royal Chapel, the historical Triunfo's Garden, the Archaeological Museum and, Of course, the Alhambra. Our beautiful Property, one of the best five-star hotels in Granada, is a restored masterpiece with 75 rooms and was declared a historical and artistic monument. The hotel replaced the Convent of Santa Paula and Casa Morisca, which existed in the 16th and 12th centuries, respectively. This luxury hotel in Granada also has "El Claustro" restaurant, located in the old refectory of the Santa Paula Convent, which offer our guests a haute cuisine service that mix elements of traditional Andalusian cuisine with modern culinary concepts. The best option to discover Granada.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Historic Hotel
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
358Restaurantswithin 0.3 miles
82Attractionswithin 0.3 miles
Contact
Gran Via de Colon 31, 18001 Granada Spain
Name/address in local language
Getting there
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1,375Reviews23Q+A100Room tips
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Popular mentions
The hotel is composed of three main buildings, a renovated house/mansion, a renovated convent, and a new high-rise. I had a room in the basement of the renovated house/mansion. I think the fact that the hotel is just soo old is one of the neat parts of staying here... it doesn't look like every other Marriott in the world :). The room was very large and appointed rather nicely, though a bit dark on the inside due to the moorish theme. I could hear some noise from the outside hallway/courtyard, but it wasn't too bad. The minibar is "free" and they refill it every day... that was a pretty nice perk. Additionally, the restaurant does provide ice as well, which sometimes is a rarity in Europe. A couple of nights we just brought back some take-out food to the hotel, ate on our sofa, and drank from the mini-bar. Very nice. The hotel is situated perfectly for visiting downtown Granada and the Alhambra. The bus to the Alhambra picks up right in front of the hotel. If you're a Marriott person, like me, then I'd highly recommend this hotel for a trip to Granada.…
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Date of stay: October 2019Trip type: Traveled on business
2 Helpful votes
Helpful
Loved our stay. Historic building that has been renovated, keeping the old with updated bathrooms and lighting. Staff very helpful!! Healthy, ample, tasty breakfasts were served in glorious dining room. For afternoon break, an ice cold beer in the courtyard, served by very professional wait staff, was a good respite from sightseeing. Everything was perfect - from check in to check out. The room was super comfortable and clean!!! Staff helpful and welcoming. The hotel was walking distance to town center. We are too old to walk up the hill to the Alhambra - hotel got us a cab. Very reasonable. If we were younger we would have walked. This hotel is an excellent choice for a stay In Granada. I hope all are healthy!!! Stay safe and well.
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Date of stay: January 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Great location in the heart of Granada. Valet parking is a definite plus. Hotel staff were excellent the room was clean and spacious. The courtyard was a great place to relax and enjoy a drink after a day of site seeing.
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Date of stay: February 2020Trip type: Traveled as a couple
Helpful
My comments are about the service/staff and the hotel. We stayed 2 nights at this hotel (we previously stayed at an AC hotel). At check in I asked 3 times for a quiet room, I was assured the room we were assigned (120) was one of the most beautiful in the hotel and quiet. It's one of the rooms that is in the old convent, low window, there's a shared balcony (not sure what it is called) that circles all the rooms on this level. It's open to the courtyard below. As I told the team at check out we could hear people talking loudly until 2:30 on Friday and 3:30 on Saturday (not sure if they were in the courtyard or on the "balcony"). In addition the room is right beside the closet where they store the room cleaning carts and that noise starts at 9:00. They gave us free parking for our inconvenience. The hotel wasn't full by any means so I'm not sure whey they didn't give us a room they knew would be quiet. I would not stay here again for this specific reason. If you follow their driving instructions you can avoid driving in restricted zones. We missed one turn so we followed our car GPS and it also directed us to avoid said restrictions using a different route. Valet parking is very convenient. Breakfast buffet is 22 euro per person, you can order hot dishes freshly prepared.…
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Date of stay: March 2020
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from HPSPA, Front Office Manager at Hotel Palacio De Santa Paula, Autograph Collection
Responded Mar 11, 2020
Dear Colette F Thank you very much for your review after your stay with us in your visit to Granada. We are very sorry the stay was not completely as planned due to some noise in the courtyard, it is usually a very quiet area but perhaps some of the guests stayed there until late and, in the silence of the night, any noise can be certainly intensified. I am sure the hotel staff did what was in their hands to try to solve the issue, but I will check with them what happened exactly and why your room was not changed, if you requested it. Also the information has been shared with the Housekeeping Manager. Hope that, apart of this inconvenience, you enjoyed the time in our city. Please do not hesitate to contact us if we can help you with anything else, will be our pleasure to assist you. Best regards
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+1
I would rate higher than 5 stars if possible! The hotel is stunning, and has an amazing history behind it. Our room was spacious and very clean! It faced the courtyard so it was very relaxing to hear the gurgling fountain. The staff are all very friendly and helpful! They went out of their way to make our stay perfect. I cannot wait to return!
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Date of stay: February 2020Trip type: Traveled as a couple
Helpful
PRICE RANGE
$149 - $239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac palacio de santa paula, autograph collection hotel granada
FORMERLY KNOWN AS
AC Hotel Palacio de Santa Paula by Marriott
LOCATION
SpainAndaluciaProvince of GranadaGranadaCentro - Sagrario
NUMBER OF ROOMS
75
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Claim Your Listing Frequently Asked Questions about Hotel Palacio De Santa Paula, Autograph Collection
Which popular attractions are close to Hotel Palacio De Santa Paula, Autograph Collection?
Nearby attractions include Escuela Delengua (0.2 miles), Munira Leather (0.3 miles), and Basílica de San Juan de Dios (0.2 miles).
What are some of the property amenities at Hotel Palacio De Santa Paula, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Palacio De Santa Paula, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palacio De Santa Paula, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, parking is available to guests.
What are some restaurants close to Hotel Palacio De Santa Paula, Autograph Collection?
Conveniently located restaurants include Bistro Del Mundo Granada, Palacio Andaluz Almona, and El Mercader.
Are there opportunities to exercise at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Hotel Palacio De Santa Paula, Autograph Collection located near the city center?
Yes, it is 0.4 miles away from the center of Granada.
Are any cleaning services offered at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Palacio De Santa Paula, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Palacio De Santa Paula, Autograph Collection?
Many travelers enjoy visiting The Alhambra (0.7 miles), Generalife (0.8 miles), and Mirador de San Nicolas (0.4 miles).