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Hotel Palacio De Santa Paula, Autograph Collection

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Gran Via De Colon 31, 18001 Granada Spain
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Traveler (788)
360
Panoramas (1)
Room & Suite (241)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Palacio De Santa Paula, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 136 hotels in Granada
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Hotel links
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1435Reviews25Q+A100Room tips
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SSwith3 wrote a review Aug 5
St. Catharines, Canada306 contributions72 helpful votes
+1
We stayed in a premium king room for two nights. The hotel is beautiful, the location excellent, the rooms large and the surroundings comfortable. The room and bathroom were both spacious, but the finishings oddly out of character at times. The furniture (other than the bed) was not designed to be comfortable for longer periods, and there was no desk if needed. Breakfast was okay but selection of fresh made dishes was both small and they did not appear to be freshly made on arrival (we had the distinct impression the hotel was not very full). The gym and Turkish baths were tucked in a corner in the basement and seemed to be unused. The bar and lounge were comfortable but aside from breakfast we did not eat at the hotel. The inner courtyard is gorgeous and the central location on the edge of the Albaicín makes this a great choice. But all things considered the quality of some of the finishes and the offerings of the hotel are not in line with the high price of the rooms.
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Date of stay: July 2022
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Room Tip: Premium king rooms are in the original convent and overlook the courtyard, have beautiful wood...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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clobdell wrote a review Jul 2022
Glen Ellyn, Illinois55 contributions38 helpful votes
Beautifully converted former convent that retains elements of its former function (markers in the courtyard) but offers everything one would expect from a modern hotel (delicious restaurant, gym, strong water pressure, etc.). The rooms are well appointed and the bathrooms offer everything one needs including dental kits, bidets and other amenities. As a Marriott Titanium member, the staff acknowledged my status upon check in and offered us breakfast at no charge for one of our rooms. Because our children were staying in a separate room, we were charged €18 per person for their breakfast per day but the continental buffet was expansive with multiple options for ordering off of the hot menu at no charge. Valet parking was quick and convenient. Evaluating our stay based on just these elements would warrant another visit but the reason why we definitely will return is the staff. Upon arriving without two of our bags from Madrid (thanks, United!), Natasha Shchukina at the front desk worked tirelessly with United trying to coordinate the return of two of our bags. Unfortunately, the second day of our stay was a holiday so our bags would not be returned until the day after we departed for Seville. Even though we were no longer guests, Natasha continued to work with our AirBnB host, United Airlines and the courier company to ensure our luggage arrived in Seville a full 24 hours after we checked out of the hotel. Natasha easily could have “passed the buck” to our new host but she continued to try to solve the problem for us, even emailing me several days later to verify our luggage reunification. Thank you for the exceptional stay, Natasha and staff, and we will most certainly return.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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akafayth wrote a review Jul 2022
Round Hill, VA118 contributions61 helpful votes
Our family spent one very short night at the Hotel Palacio De Santa Paula but definitely wished we had more time in Grenada. The hotel is well situated to several of the city's highlights. The staff was kind and attentive. The rooms were clean and we even could see the Alhambra from our windows (one did have to stick your head out and look hard right but it was there and beautiful to behold). Breakfast was tasty and peaceful in the hotel's courtyard. I hope to go back one day for a longer stay. (Only complaint - our neighbors were a tad loud and the walls are thin.)
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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genway53 wrote a review Jun 2022
Greenwood Village, Colorado63 contributions31 helpful votes
Overall this is a very good to excellent property, well managed and well located for easy access to major tourist sites and restaurants. Rooms were typical for Southern European hotels with some distinguishing decor. A small functional gym and pleasant courtyard on the lower level are welcome amenities. However access to an outdoor pool would have been welcome in the midst of a sweltering heatwave. Desk staff were particularly obliging including very late night car valet service from the front door. Smaller establishments may offer more charm but this international quality hotel fit all the requirements for our family travels through Andalucia.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Access by car is both confusing and limited. Self park is some distance away. We opted for valet...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lara M wrote a review Jun 2022
Los Gatos, California7 contributions7 helpful votes
The staff is terrible. They are remarkably I accommodating. The room I prepaid for was given to someone else-overbook, much? I was downgraded with no compensation. I paid the maximum room rate for a medium rate room. In addition, The room I was in had a window in the shower with a shutter that was stuck partially open so I had to cower in a the corner to shower. I would not stay here again, nor would I recommend it to anyone else.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Palacio de Santa Paula Autograph Collection, General Manager at Hotel Palacio De Santa Paula, Autograph Collection
Responded Jun 12, 2022
Dear Lara M, First and foremost, we would like to thank you for having chosen us during your stay in Granada and also for taking the time to share your feedback with us. Thank you for your nice comments about the property and we would like to apologize for the inconvenience during your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We hope to have the opportunity to welcome you back and change your impressions during this stay. Kind Regards, Palacio de Santa Paula Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NJ-Eric wrote a review Jun 2022
NJ449 contributions652 helpful votes
When I arrived at this hotel I thought I had hit the jackpot: beautiful grounds, complete facilities and great service. My room was on a beautiful inner courtyard. On the way to the room the desk clerk mentioned that their restaurant had a flamenco exhibition at the restaurant that night, that was at a fair price of (I forget exactly, but not cheap and not exorbitant) that would require a reservation. However I had other dinner plans. When I returned from dinner, I saw the courtyard below me was set up with a stage and restaurant tables since I left a few hours earlier. Eventually, I saw the flamenco show for free from my room through a window that looked out directly onto the courtyard. If I had reserved for the show, I certainly would have felt ripped off. The show was loud but I didn't mind. However, after the show, the loudness increased. It turned out that the bar also opened out onto the courtyard open air and they had some very very loud drunks continuously for hours and hours until midnight or so. And it turned out that the windows and walls let all the noise in as if my bed was in the bar. My view: they MUST noise-proof these rooms or at least disclose what they are selling to you. And they need to monitor the level of noise allowed from the raucous bar (it was the next night after a huge soccer match apparently) until the noise-proofing is done. And it would have been brave and honest if they had disclosed the flamenco show was in the courtyard. They might have said many thought it was so much more enjoyable to observe from close up than from the 2nd floor room. What a letdown, especially the bar noise!
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Palacio de Santa Paula Autograph Collection, General Manager at Hotel Palacio De Santa Paula, Autograph Collection
Responded Jun 6, 2022
Dear NJ-Eric, First and foremost, we would like to thank you for having chosen us during your stay in Granada and also for taking the time to share your feedback with us. Thank you for your nice comments about the property and we would like to apologize for the inconvenience with the concert and bar noise. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. Thank you again and have a great week! Kind Regards, Hotel Palacio de Santa Paula Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gurhan33 wrote a review Jun 2022
Istanbul, Turkey190 contributions164 helpful votes
this is the hgotel is unforgettable, it is reconstructed an old monument from 16th century even the graves seen on the coıurt yard while having drinks with snacks or in the morning having berakfastç there are severalsmall courtyards inside the hotel withgreen plantationwhich looks awesome. Room was good ,location wqs good near to Albaicin with fea minutes waşl to finf yourself the middkle of attractions surrounded by cafes,reaturanbts . i highly t recomend this hotel if you plan to go Granada
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Margaux wrote a review May 2022
6 contributions
What a lovely hotel and experience! The hotel staff from the front desk (Juan and Fidel) to the wait staff (Ruben and Cristina) to the housekeeping are all so kind, friendly, and accommodating. Our room was #006. Quiet, unique, comfortable. Our section of the hotel is from the 1400s! How cool is that?! The location is convenient for walking to the nearby Granada Cathedral, lots of shopping, and restaurants. The hotel itself is an amazing historical property, originally a Catholic Convent. The courtyard is beautiful and serene. We had breakfast there in the morning and wine in the evening. Overall, a 5 out of 5 stars!
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Date of stay: May 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gianni C wrote a review Apr 2022
6 contributions2 helpful votes
Highly recommended for location, quality of services, hospitality, care to guests. Reception very efficient. Room very clean and good breakfast. Located in the Gran Via of Granada the hotel is just few steps from the cathedral of Granada and the shopping area.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Ron wrote a review Apr 2022
Savannah, Georgia624 contributions343 helpful votes
This hotel is quite expensive. Parking is valet only at over 30 euro per night. Rooms are rather small. Breakfast is good. Location is in city center; not best for visiting Alhambra, but good for anything else. We did not get the best vibe from the staff. Apart from one gentleman they seemed quite indifferent.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$192 - $276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac palacio de santa paula, autograph collection hotel granada
FORMERLY KNOWN AS
AC Hotel Palacio de Santa Paula by Marriott
LOCATION
SpainAndaluciaProvince of GranadaGranadaCentro - Sagrario
NUMBER OF ROOMS
75
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Frequently Asked Questions about Hotel Palacio De Santa Paula, Autograph Collection
Which popular attractions are close to Hotel Palacio De Santa Paula, Autograph Collection?
Nearby attractions include Casa Ana · Centro Flamenco · Tablao (0.2 miles), Escuela Delengua (0.2 miles), and Basílica de San Juan de Dios (0.2 miles).
What are some of the property amenities at Hotel Palacio De Santa Paula, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Palacio De Santa Paula, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Palacio De Santa Paula, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, parking is available to guests.
What are some restaurants close to Hotel Palacio De Santa Paula, Autograph Collection?
Conveniently located restaurants include d'Sano, Teteria Restaurante Diwan, and Palacio Andaluz Almona.
Are there opportunities to exercise at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Hotel Palacio De Santa Paula, Autograph Collection located near the city center?
Yes, it is 0.4 miles away from the center of Granada.
Are any cleaning services offered at Hotel Palacio De Santa Paula, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Palacio De Santa Paula, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Palacio De Santa Paula, Autograph Collection?
Many travelers enjoy visiting Generalife (0.8 miles), The Alhambra (0.7 miles), and Mirador de San Nicolas (0.4 miles).