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We arrived to a construction site as they are renovating the lobby. Not a good start. We then discovered the hotel is halal and therefore does not serve alcohol. It is noted in ‘important info’ on booking.com however we missed this and were really disappointed...More
If there was a way to give this hotel less than the one circle provided I would. My room was old and totally worn out. It was also filthy. There was hair on the bed and pillows and in the bathroom. Also there was mildew...More
Response from Antonio F, Director de Relaciones con Clientes at Alanda Hotel MarbellaResponded 1 week ago
We find it difficult to believe the veracity of this review, so we understand that there is a clear intention to damage our reputation through misinformation. Our rooms are newly renovated, and we maintain an exquisite room service so they are always ready, as you...More
Smaller and with fewer facilities than the nearby Marriott, the Alanda is much quieter and cosier. The hotel has indoor and outdoor pools, sauna plus squash and a small gym. The onsite rasturant and bar is good. The apartments are generous in size with good...More
Thank Alan G
Response from Antonio F, Director de Relaciones con Clientes at Alanda Hotel MarbellaResponded 4 weeks ago
Thank you very much for your complete review and for your comments about some highlights of our hotel, such as its placid atmosphere and its excellent location.
Never go there ! The pictures are nice on their website but in reality, it's old and awful.
The minibar is totally empty, the products in the bathroom were already used. The terrasse si crap and dirty.
The bed sheets have holes and a very...More
6 Thank Cats E
Response from Antonio F, Director de Relaciones con Clientes at Alanda Hotel MarbellaResponded March 16, 2018
Your review is full of complete lies. Our facilities are new and completely ready for the season. Our clients deserve a maximum respect to dispense that treatment. The photos on our website correspond 100% with the reality of the hotel. Our clenaing products are top...More
The staff was very efficient and professional. The food was delicious and prepared with very pleasing presentation. The location of the hotel was high up in the mountain with very fresh, healthful air within walking distance of the beach. The ambiance was very much like...More