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This year 2017 we were in Blue Bay Banus for the second time for a summer holiday with my son of 9 years old. It is a really good place - perfect room with a terrace, really good breakfast and dinner buffet. The quality of...More
What a great find, a real gem of a hotel, from the moment you walk into the large and well appointed reception area the hotel continues to surprise, lovely tropical style walkways leading you through to numerous swimming pool and sunbathing areas with extensive and...More
Stayed here for 5 nights with my boyfriend, on arrival we had to wait a while to check in (they seem to only have 1 reception staff at a time). Our room was okay, very standard and could do with a decorate but it was...More
Response from Departamento C, Director de Relaciones con Clientes at BlueBay BanusResponded yesterday
Thank you for your comments.
We regret if one member of the staff has not met your expectations, they have extensive training and experience.
We appreciate the information provided. We pass the information to the departments involved to continue improving the quality of our services....More
Hello we were a family of 3 travelling with a seven year old. Booked thru Jet 2 holidays.
We arrived late in the evening & entered to a busy reception full of young people dressed to the nines going out, everyone was friendly & the...More
1 Thank Debbie B
Response from Departamento C, Director de Relaciones con Clientes at BlueBay BanusResponded 2 days ago
Thanks for your comments!
We are glad to know that you enjoy your holidays!!
Our hotel was built on 1978 at the style of the time and as the time pass by, it needs improvements, that is why our prices are adapted to these circumstances...More
Worst place iv ever stayed ever.
Hotel staff were so rude
The room was filthy. Smell of must and dampness.
Water pressure in shower was non existent.
Everything at breakfast was grease.
Wouldnt stay for €0More
1 Thank Sinead G
Response from Departamento C, Director de Relaciones con Clientes at BlueBay BanusResponded 3 days ago
Thank you for your comments.
We regret that during your stay there was a leak of water for half an hour wich we solve inmediatly!
We are pleased to inform you that the cleaning of the rooms are daily.
We regret that your expectations haven´t...More
$65 - $644 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#22 Luxury Hotel in Marbella
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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not in the pool I'm afraid to be fair we should've noticed a flamingo shaped one sat on a sun lounger we did have a unicorn one but the lifeguard told us he'd deflate it if we attempted to use it the hotel were very... More
not in the pool I'm afraid to be fair we should've noticed a flamingo shaped one sat on a sun lounger we did have a unicorn one but the lifeguard told us he'd deflate it if we attempted to use it the hotel were very accommodating so i would explain and it think they may let you have a normal sun lounger type one, and do take ant spray didn't bother me but a friend was bitten