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Gran Melia Don Pepe

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room Service
Restaurant
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Wheelchair access
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Concierge
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Tennis Court
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Heated pool
Indoor pool
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Family
Park View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Up to 25% off!
Hotel deals
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
23Restaurantswithin 0.25 miles
1Attractionwithin 0.25 miles
Reviews & more
2,079Reviews
1,306Photos
59Q+A
100Room tips
Traveler rating
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Show reviews that mention
This place is incredible, the moment you walk in you are welcomed by genuine and friendly staff. I highly recommend to stay in a level room with sea view, it’s amazing to wake up with that view every morning and enjoy your coffee on the balcony watching the sunrise. The hotel is
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Everything about this hotel is top class and great value - Capuccino cafe at the bottom of the garden on the beach from walk way is a stunning way to sit and watch the work go by as you enjoy breakfast, lunch or even dinner
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This hotel is in a beautiful location and the pool / grounds excellent. Staff were attentive. Rooms okay but make sure you get a view. The downside is the food. I had a club sandwich which was cooked hours earlier with cold (obviously reheated) fries and the breakfast is trul
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Response from abel_lopez_ybarra, Guest Relations Manager at Gran Melia Don Pepe
Responded 2 weeks ago
Dear Mrs. STMoly, Thank you very much for taking your time and sharing your last experience with us at Gran Meliá Don Pepe as the rest of TripAdvisor's community! We are sincerely sorry to learn from your disappointment following your words about our Food Services. Furthermore, we are glad you have honestly shared your comments as our policy of improvements and learning is based on them, what let us avoid possible mistakes in the future. However, I am glad to have the opportunity to share with you that all our products are freshly cooked for our guests and that we would have loved to know about these situations in order to fix them right away. Moreover, it is a pleasure to read about your likeness of the hotel, its facilities and location, as you have perfectly stated: "pool / grounds excellent''. Besides, it is a pleasure to learn about your positive perception of our passionate staff. Mrs. STMoly, doubtless, we will work on the points you have kindly shared in order to provide the best service as product possible to our guests, which is our main aim. We all hope too have a further opportunity in the future where to show you the real service Gran Meliá Hotels are well recognized for by welcoming you back to Gran Meliá Don Pepe, your home in Marbella! Greetings from the heart, Abel López (Guest Experience Manager)
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The Don Pepe has been almost legendary in these parts for some years- now part of the grand melia stable, it offers a relaxing break amd plenty of amenities. Modern in design it has a sort of understated elegance about it. Direct access from grounds to a wonderful beach. Good lo
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Response from abel_lopez_ybarra, Guest Relations Manager at Gran Melia Don Pepe
Responded 2 weeks ago
Dear Mr. Kingpaul100, Thank you for taking your time to review & share your more than kind words in relation to your last stay with us at Gran Meliá Don Pepe, as the rest of TripAdvisor's followers. We all feel truly delighted about the wonderful description you have made according to your experience. Your satisfaction as the joy we could see through your comments are our biggest pride as motivation, for what we are sincerely grateful, and specially proud taking into account your loyalty to our lovely Don Pepe over the years. We also want to thank you for your honesty regarding out T-Bone grill as our main aim is to keep improving and developing ourselves in order to meet our guest's expectations. Mr. Kingpaul100, we are all looking forward welcoming you back to your home in Marbella: Gran Meliá Don Pepe! Greetings from the heart, Abel López (Guest Experience Manager)
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Bad - small bathrooms and Steak restaurant very overpriced and poor quality.Good - nice grounds and pool area majority of staff polite and efficient.Overall - 4 star hotel in good locationThis was my 4th visit and I have always been allocated a high floor room, this time I wa
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Review collected in partnership with Meliá Hotels International
Response from abel_lopez_ybarra, Guest Relations Manager at Gran Melia Don Pepe
Responded 2 weeks ago
Dear Mr. Roy3007, I would like to thank you for taking the time to share with us and the TripAdvisor community your experience in Gran Meliá Don Pepe. We would honestly like to apologize for the inconveniences experienced with our facilities. Our passion for service and will to provide a high quality time to our guests from the very first moment of arrival left us feeling really disappointed for not having met your expectations. In reference to the Steak House, we are sorry to learn that the overall experience ended up being not satisfactory enough and hope to be able to provide alternative dining options in future stays. Moreover, Mr.Roy3007, please accept our most sincere apologies for the discomfort in the room. However, I am glad to have the opportunity to encourage you to get in contact with us before booking next time so we can inform you about the different room types, all with different sizes in both, bedroom & bathroom in order to ensure you get the most convenient room for you. On the other hand I am glad to know that you are satisfied with our grounds as well as with our pool area & staff, and we would love to have the chance to welcome you again, I will make sure myself that everything is spot on. Greetings from the heart, Abel López Guest Experience Manager
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Previous
Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
October 2018 after renovation of the room: Towel Holder in the bathroom
October 2018: Socket in the wall after renovation of the room
Frame of the door after renovation of the room in October 2018
October 2018 after renovation of the room
View from the balcony
Previous
We are having brunch at Cappuccinos tomorrow, are we able to park at the hotel as we have disabled person on board ? Many thanks
Hi yes but it is v expensive
1 vote
Regarding Breakfast is there a difference in whats offered in main hotel verses the red level lounge?
Dear Hampsteadboy, At this time of the year, it should not be a problem to find a parking outside the hotel. You may try both breakfasts areas if you stay in a Red level Room; the Red level Lounge is an exclusive area within the hotel. You find a buffet but the warm choices are presented in a menu and served at the table. The other breakfast area is all Buffett. Both are great choices to be honest with you and quite a good variety. Please let me know If I may be of further assistance. Warmest Regards, Abel Lopez Ybarra Guest Experience Manager
0 votes
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When you arrive what is the procedure for parking? What tine does breakfast ebd?
Dear hampsteadboy, Good afternoon from Marbella. Thank you very much for thinking about us for your next Marbella trip. Before entering the hotel, you will get a parking ticket that is valid throughout your entire stay. At Front Desk or Red Level Front Desk, the ticket will be validated and you need to use the same ticket all the time. We recommend you to leave it in the car. Depending on the room category you chose, the parking ticket will have some discounts. Normal breakfast is until 11. Red Level Lounge breakfast until 12. Please let me know if I may be of further assistance. Warmest Regards, Abel López Ybarra Guest Experience Manager
1 vote
How many steps are there from the hotel to the promenade near the beach? Also are there handrails on the steps to hold on to?
There were 3 flights of stairs I think, yes I believe there were handrails. Sorry I can’t quite remember
0 votes
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Hi could you tell me how much it would be to per night and per person to add red level at the hotel ? Thank you
Dear Mr. Kat868, Thank you very much for your interest in our Red Level Service. Our reservation department will contact you with all the required information. Could you please share your contact number or email address so we can extend all this information to you personally? Very much appreciated! We are all truly looking forward welcoming you to Gran Meliá Don Pepe! Greetings from the heart, Abel López (Guest Experience Manager)
0 votes
Previous
"Get a sea view overlooking the pool / sea"
"Provide complimentary water daily and timely. And Clean much earlier within the morning time frame."
"The rooms facing inland (like ours, 426) are more spacious than the sea view, which was good for us. "
"501, 601 & 701 offer the best view one can imagine. Top View in Marbella!!"
"If you can, upgrade to Red level - rooms on corners especially good with wrap round balconies. "
Previous
PRICE RANGE
$152 - $643 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia don pepe hotel marbellagran melia marbellagran melia hotel marbelladon pepe marbelladon pepe hotel marbella
LOCATION
SpainAndaluciaProvince of MalagaCosta del SolMarbella
NUMBER OF ROOMS
193
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