We were due to take a second short break in this very special hotel in May 2020 having first stayed here in December 2019, unfortunately due to coronavirus we were compelled to change our plans. One of our bookings was a non refundable part paid booking, I contacted them by email and advised them of the cancellation. I was surprised when they came back to say no problem, it can be moved to a future date, that was arranged to a new date in April 2021, I have just had to contact them again as we are not going to be able to travel at this time and again had to cancel. I have dealt with a gentleman Lukas and the customer service has been wonderful, nothing has been too much trouble, they have now rebooked me in December 2021. They made a difficult situation easy to deal with and the customer service I have experienced has been outstanding. I have no hesitation in recommending this hotel and indeed this company as being outstanding. …
Exceptional experience. Main benefit is professional, very friendly and helpful staff that made our staying not only at Barcelo itself, but Malaga very enjoyable. Very high hygiene standards!!! Comfortable rooms and very convenient location (especially if you planning to travel to other cities). Due to rooftop being hidden from the wind we could still sunbathe and enjoy the warm noons even in December. Absolutely recommend.
Visiting during the pandemic was never going to be perfect but the staff helped make it a truly memorable stay. Spotlessly clean rooms. All concierges and waiting staff were brilliantly friendly. A special shout out to Jolanda for always being available for morning coffees and afternoon wines.
This hotel was part of our gateaway to costa del sol and couldn't be happier to have chosen this spot. I felt safe and I could tell there was an extra level of cleanliness as soon as I walked in. Staff was incredibly helpful and nice - making sure we had everything that we needed throughout our stay. I'd definitely recommend this hotel if you're looking for a pretty convenient and charming hotel ran by nice and professional people. The swimming pool was absolutely stunning!!
A great hotel close to train station 1 min away east to get to airport and other sourrindind areas breakfast was good and staff very polite Amelia exspecially bar man was good also always askin if I need a drink coke only lol
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing