Extremely high end service! Very good food, nice staff, clean rooms, parking with charger, well arranged, hygienic, very pleasant stay, good view, delicious breakfast, warm welcome, super location, coffee in room.
I have stayed in this hotel and will keep coming back. The staff is very well trained and the customer experience is outstanding. I wish they were to reward regular customers in some way but this is minor compared to everything else! The manager is great too!
Reliable service and comfortable rooms. Fantastic hotel for both business or pleasure. Staff are considerate and efficient and the setting is a wonderful base to explore Mainz and the surrounding areas.
For this area getting anything else but the Hyatt would be folly. I got hot, they brought me a full fan. I drank water and coffee from the room every day and there was no extra charge. Mini bar did cost.
The location of the hotel is great. The city is just beautiful and from there you are able to enjoy Both the river and the old village by foot. Even though the rooms need renovation, they are big enough and comfortable. I appreciated that coffee capsules and water are offered as courtesy every day. I really enyoi my stay in Mainz.
I am currently staying at this property, and have found the service to the best of the Hyatts I’ve stayed at in recent memory. I have several dietary allergies which are difficult to cater for (gluten free, dairy free, etc.), and the staff has gone above and beyond to help accommodate. Especially the staff in the club lounge—I mentioned my allergies one day and the next day they had a whole separate plate set up for me with food I could eat. Incredibly thoughtful. After asking for a few tips for sightseeing, the next day one of the staff saw us and stopped to ask how our day went and if any help we needed for the next day. If looking for a home base along the Rhine, I highly recommend the Hyatt Mainz—especially for those like me who struggle through trying to eat safely while traveling. Thank you to the whole team for providing a great experience for our family.…
We had a wonderful 3-night stay in August. The location of this hotel is perfect. It's on the bank of the river and very close to the main square/old town, so there was plenty to see nearby. All of the staff were very kind and helpful, especially Marius and the bellman from Mexico. My only complaint was the club level... definitely not worth any extra money. We did enjoy our rooms facing the river - great views! I would absolutely stay here if we return to Mainz.
We selected the Hyatt Hotel because of the great views over the Rhein river and its location. However we were extremely pleased with the service of this Mainz Hyatt. The dinners outside in the Bellpepper Restaurant were excellent, very delicious, fresh and they even prepared nice selections for my vegan husband. We loved being able to rent bikes and the overall friendly service. Rooms were very clean.
The hotel is magnificent with wonderful river views, very helpful staff and great restaurants, The rooms were clean, spacious and well equipped. We are at both restaurants, the casual and the more formal. Food and service were excellent at both. We also used the pool, which is large and ideal for lapping.
Always very happy staying here be it for business or personal. The breakfast is always fantastic. Have always been happy with the food at Bell Peppers. Plus staff very helpful if need anything delivered.