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Hilton Mainz City

Hotels.com$108*
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#4 of 41 Hotels in Mainz
Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Hilton Mainz City
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502 Reviews from our TripAdvisor Community

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Showing 267: English reviews
Alton, Illinois, United States
Reviewed September 17, 2013

The rooms are very nice and I was very impressed with the front desk staff. The hotel is within walking distance to many shops and restaurants. I enjoyed breakfast at the hotel, but don't recommend the restaurant for lunch or dinner - the very definition of hotel food - worth a short walk to find a good place to eat!

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Helpful?
Thank Mark S
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com. Your feedback is much appreciated and I am sorry to read that you were not entirely satisfied with our restaurant. At the same time I would like to thank you for sharing your warm compliments about our front desk staff....

florida
Reviewed September 10, 2013

This is a great hotel, except for lack of fitness room. They do have an agreement with a local fitness club about 1/4 mile away that you can use though. My company puts us up here whenever we're in the area. No complaints, the location is great, as is the staff & bar. Haven't tried the restaurant. HOWEVER, the Tripadvisor...

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Helpful?
Thank bigmohank
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your review. It is great to read that you felt most comfortable during your last stay at Hilton Mainz City. Your feedback is much appreciated and I am sorry to read that the Tripadvisor location map does not show the correct position of the hotel. I would like to apologize for any inconvenience...

Moorpark, United States
Reviewed September 10, 2013

I stayed 2 nights at this hotel. Very good location in a quiet side street. Old town, cathedral and shopping district are at walking distance. Underground parking with direct access to the hotel. Staff at front desk very knowledgeable ( city and area ) and helpful.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gerhard D
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Please allow me to thank you for your most kind feedback about your stay at the Hilton Mainz City shared with us and other travellers. Sharing your warm compliments about our front desk staff was definitely a highlight and is a great motivation for all of them. Your recommendation is much appreciated and we look forward to the...

Gourock, Scotland
Reviewed September 1, 2013

Have just returned from a 5 night stay at the Hilton Mainz City. We managed to book when a special offer was on making our stay even more attractive. We have stayed at this hotel in the past and have always found the staff to be helpful and courteous. The hotel is within easy walking distance from the centre of...

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Helpful?
Thank Mike M
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for recommending the Hilton Mainz to other travellers on Tripadvisor. It was a pleasure to read your most kind feedback. Thank you very much for your words. Sharing your friendly remarks with my team was absolutely a highlight. I hope to have you back with us soon! With kind regards Aurelia Fleck p.p. (Roland...

London, United Kingdom
Reviewed August 30, 2013

Perfect location for exploring Mainz or driving through the Rheinhessen and Rheingau wine regions. First room we were given smelled badly of mildew (as if it had been flooded). A quick call down to the front desk and we were given a better room. Bed was excellent (despite the German preference for tiny, single-person duvets). Sleep quality was good. Bathroom...

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Helpful?
Thank yvr1k
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your time to share your experience with us and other travellers through Tripadvisor. However we are very sorry that not all of our facilities have been to your fullest satisfaction. We always strive to improve our service and therefore your comments are very much appreciated. We hope to welcome you back in the...

London, United Kingdom
Reviewed August 16, 2013

The hotel is situated in a quiet area of Mainz within walking distance to the railway station, close to restaurants and main sights and the tram is nearby. Room and bathroom were clean and spacious. Breakfast offered a good variety. Perfectly OK for a quick business trip.

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Helpful?
Thank DavJo12
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, First of all I would like to thank you for sharing your honest feedback on Tripadvisor. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. With kind regards, Aurelia Fleck p.p. (Roland Rößler)

San Antonio, Texas
Reviewed July 22, 2013

Spent one night at the Hilton Mainz City. It is a nice enough hotel tucked away on a quiet secluded street. It was a little confusing to find from the train station but I didn't mind the walk. I think there were only four people working in the hotel the whole time I was there. It was strange. They were...

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Helpful?
Thank Scott H
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your time to share your experience with us and other travellers through tripadvisor.com. We are very sorry that not all of our facilities have been to your fullest satisfaction and I want to apologize for any inconvenience caused during your past stay. The situation you described is not our standard and following the...

Oakland, California
Reviewed July 19, 2013

I just returned from a 12 night stay at the Hilton Mainz City. Arrived from US with plenty of luggage and after check in, there was no offer of assistance to take our luggage to our rooms. We had to carry our suitcases. The front desk was not rude, but did not seem to care either way. One of the...

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1Thank puhpuh
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you for sharing your feedback on Trip Advisor, we appreciate your comments and most certainly the opportunity given to review. It is unfortunate and we deeply regret that we were not able to have you completely satisfied. Please rest assured that your feedback will be communicated with the respective department accordingly for future service enhancements. Dear guest,...

Jenks, Oklahoma
Reviewed July 18, 2013

We have stayed here many times over the years and always have enjoyed it. Mainz is a 25 minute s-bahn ride to FRA (Frankfurt International Airport). This hotel is an easy walk from the train station and also a short walk to Mainz old town. We always stop here the first and last night of our trips to Germany which...

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Helpful?
Thank retireeurope
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you for reviewing your stay with us; it is an absolute pleasure to learn that we were able to live up to the expectations of your holiday. Your recommendation is much appreciated and we look forward to the week your travel plans will bring you back to Mainz. With kind regards, Aurelia Fleck p.p. (Roland Rößler)

Fairfax Station, Virginia
Reviewed July 17, 2013

We just finished our first stop in Germany and WOW, this hotel really took care of us! During check in, we found the room to be too small as well as the beds. The front desk quickly found us a new room with no issues! Our room was clean and fresh and so was the fruit that was unexpectedly delivered...

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Helpful?
Thank PW7382
HiltonMainzCity, General Manager at Hilton Mainz City, responded to this review

Dear Guest, Thank you very much for your complimenting review on Trip Advisor. It is a pleasure to read that you had an amazing stay with us on your recent visit and delighted to learn that you were pleased with the overall stay. Sharing your friendly remarks with my team was absolutely a highlight. We hope to have the opportunity...

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting

Additional Information about Hilton Mainz City

Address: Muensterstr. 11, 55116 Mainz, Rhineland-Palatinate, Germany
Location: Germany > Rhineland-Palatinate > Mainz
Price Range: $106 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Mainz City staff and other travelers.
5 questions
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Questions? Get answers from Hilton Mainz City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go for the top floor!”
smithres1, 4 days ago | Read review
“Make sure that view shown is also te one you get!”
gerdap2017, Jan 16, 2017 | Read review
“Rooms on the 1st floor have faster Wi-Fi connections and are equipped with an expresso machine.”
AlbertTeixeiraNdunda, Aug 12, 2016 | Read review
“Join HHonors for free perks.”
lak123, Jun 1, 2016 | Read review
“The hotel stretches from the predictably preferable main building over a bridge to a building on other side of passing road.”
bedrichn, Apr 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$108* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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