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Mercure Hotel Oberhausen Centro

Traveler (136)
Room & Suite (110)
Dining (16)

About

#6 of 13 hotels in Oberhausen
Location
Cleanliness
Service
Value
Only 900m away from the König Pilsener Arena stadium and CentrO, the biggest shopping Mall in Europe, the 4 stars of the Mercure Oberhausen shine bright. Our quiet hotel offers 94 stylish rooms, WLAN, ISDN and a 24 hour bar. Additional features includea restaurant and free parking. The A2, A3, A40 and A42 motorways are close by, offering easy access to the numerous attractions of the Ruhr region
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Property amenities
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
12Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
528Reviews
2Q+A
9Room tips
Traveler rating
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Popular mentions
staff at the reception was rather unfriendly / uninterested, just doing their job. room & bathroom would need update and in-depth cleaning (silverfishes in the bathroom). parking space is limited, but free parking along the street is available. electric car charging is not available at the hotel, but a 50kW charger can be found at ATU, less then 100m away. The only highlight was the breakfast buffet with a lot of choice and good quality.
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Review collected in partnership with Accorhotels.com
Response from André K, Manager at Mercure Hotel Oberhausen Centro
Responded 2 weeks ago
Dear Camille99, thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We’re sorry you were not fully satisfied with your overall stay. Normally, the friendliness of our staff is especially highlighted in reviews. We have our staff again pointed out to welcome every guest in the expected friendliness in our hotel. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope that in future you will give us another chance, to prove to you that we can give you the service that you expect from us. Kind regards Mercure am Centro Oberhausen
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I only stayed for 2 days but I was quite surprised... rooms are spacey and comfy. The the bath was modern and quite beautiful. I really loved the shower and the offered a lot of toiletries and stuff. All in very solid quality. The rooms could have been a bit more modern but it was beautiful nevertheless. The bed wasn’t the most comfortable one but I had a good night sleep. They offer a safe and a lot of storage for your things. I really enjoyed, that you were able to open the window completely. I had a room towards the street in the 2nd level so it was noisy with the window open but you couldn’t here the traffic if you closed everything. I would come again!
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Response from André K, Manager at Mercure Hotel Oberhausen Centro
Responded Mar 13, 2019
Dear 961colink, We would like to thank you for choosing our hotel and for taking the time to share your experience on your recent stay with us We are glad to know that you enjoyed your stay and that you have nice memories about our hotel, our team and our services. We are looking forward to welcoming you back soon at the Mercure Hotel am Cenro Oberhausen. Best Regards, Your Team from the Mercure Hotel am CentrO Oberhausen.
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Booked and stayed at this hotel because i am the accor club member. This mercure hotel is just nice to me. I can’t expect more from Mercure hotel in Europe. The staff were very helpful. help to on how to get bus to the train station and around the city. Location not so convenient. Many other hotels near to the big mall and train station. But i’m okay because it is accessible by bus, and the bus station is about 200m away only. Breakfast was good.
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Response from André K, Manager at Mercure Hotel Oberhausen Centro
Responded Mar 13, 2019
Dear fMY13, Thank you for the rating and for taking the time to share a review about your recent stay in our Mercure Hotel Oberhausen. As a Le Club Member I am pleased to know you had a comfortable stay and that the services and facilities were up to your expectations. Thank you for your kind words on the friendly and helpful service received from our team members, your comments have been shared already with everyone in our property. Best Regards, Your Mecure Hotel am CentrO Oberhausen
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2 night stay for business. Staff is friendly but struggles with the basics: booking w business credit card is needlessly difficult, staff don't know what an adapter is, needed to call reception so the rowdy customers simmered down on the hallway at midnight, asked for room away from lift and not received it, pillows give zero support, wake up call never came. Breakfast is very good. Better than lecture hotel Hamburg but still pretty rough.
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Response from André K, Manager at Mercure Hotel Oberhausen Centro
Responded Feb 14, 2019
Dear Sina, Thank you for your recent review after your departure. Leaving every guest satisfied is one of Mercure´s Core Values and we deeply apologize that we did not met your expectations during your stay. Please be sure that we have shared your comments within the Hotel Executive Team to train the teams accordingly. We hope to be again you host for future stays and wish you all the best. Kind regards Mercure am CentrO Oberhausen
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What an totally AVERAGE hotel!! Arrived to a very cold reception, didn’t make me feel welcome in the slightest. Room: average Location: middle of nowhere Amenities: no fitness room Breakfast: 18 euros, and very poor value. I only eat scrambled eggs for breakfast and what a surprise, an empty pot when I opened it. I stayed for two nights, on the second evening after returning from a hard days work I noticed the maid hadn’t left any water or replaced towels. When I went to reception to ask for water she forced me to pay for water, 5 euros. Since when does a 4 star hotel not offer their guests water?!?! Overpriced and totally underwhelmed. Never again!!!
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PRICE RANGE
$58 - $136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor hotel oberhausen centro
LOCATION
GermanyNorth Rhine-WestphaliaOberhausen
NUMBER OF ROOMS
94
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