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a fair hotel to stay for a night or more...we stayed for one night...the room was big enough but the bathroom and the shower were small a bit...they were clean...friendly staff...quick check in...it was a nice experience
Thank Issa M
Response from Alexandra H, Front Office Manager at Mercure Hotel Duesseldorf SudResponded November 8, 2017
Dear Issa, Thank you for your comments. We are glad to read that you enjoyed your stay. To make your stay more comfortable we are renovating all our bathrooms till the end of February 2018. We are looking forward to welcome you again. Kind regards
Stayed one night at the week-end. Having stayed at numerous hotels in Düsseldorf and in Cologne (including Mercure) this really is the worst. Reception staff were rude, particulary on the Sunday morning. Breakfast was a ridiculous 18 Euros and was awful. Hot food - I...More
Response from Alexandra H, Leiter Front Office at Mercure Hotel Duesseldorf SudResponded October 30, 2017
Dear guest, Thank you for your comments. We are very sorry that the employees have not treaten you in the right way. the whole staff is able to communicate in English therefore we are sorry for the missunderstanding. We hope this experiences will not deter...More
We ended up staying in this hotel as all others were booked. Firstly the hotel is over 10km out of Dusseldorf city so you do not have the option of coming and going from your room. Secondly the hotel looks like it was made out...More
Response from LangeDUS, Convention Sales Manager at Mercure Hotel Duesseldorf SudResponded October 11, 2017
thank you very much for taking time to inform us about your experience during your stay. We are glad to inform you that all our bathrooms will be renovated from end of month to february 2018. Maybe you will give us the chance...More
First time I found the location a bit strange but nowadays very convenient. Close to the Autobahn. Staff is friendly and swift with the check in. Rooms for Platinum members offers free usage of the minibar. In the morning you need a token to leave...More
Response from LangeDUS, Convention Sales Manager at Mercure Hotel Duesseldorf SudResponded September 19, 2017
Thank you very much for your kind review. We love to read that you enjoyed your stay. Thanks again for your note regarding the token. We are sure this is a helpful advise for other guests as well.
We would be glad if...More
I believe that most customers use this hotel for business trips. But it's also perfect for people on car holidays. Location beside the motorway is perfect and the hotel have a good car park. Be aware that this hotel used to be Park-in by Raddison,...More
Thank Helge K
Response from LangeDUS, Convention Sales Manager at Mercure Hotel Duesseldorf SudResponded September 14, 2017
Thank you very much for your review at tripadvisor. We are glad to read that you had a good time and enjoy your stay in our house.
Thanks again for the GPS advice. We are sure that is a very helpful information for...More