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Mercure Hotel Duesseldorf Seestern

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Mercure Hotel Duesseldorf Seestern
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270 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Naples, Florida
Level Contributor
124 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We had so many problems with this hotel...it would take to long to explain them fully...so I will give you the highlights. We reserved two connected rooms. Someone gave our rooms away and the best they could do is to have rooms next to each other. I was not happy. We have 2 children 12 and 13. they were supposed... More 

Helpful?
Thank James C
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear James C. Thank you for taking the time to review your visit at Mercure Düsseldorf Seestern. Your ratings and written feedback are very important to us as they help us in our continuous efforts to achieve the best service possible. That's why we really appreciate that you pointed out our mistake. We are really sorry about what happened during... More 

Whitefield, United Kingdom
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 17, 2016

Stayed for 2 nights at this Hotel. Its approx 20 mins from City centre by Ubahn so it was quiet. Room was big, clean and comfortable. Nice working desk as well with fast wifi Connection for Accor Hotels members. All the staffs were exteremely nice & polite except for one Lady at reception. The gym is really small and only... More 

Helpful?
Thank Prem25
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Prem25. Thank you very much for the great feedback, the highly recommendation and the praise for the room, the wifi connection and especially for our staff. We are very pleased, that you are satisfied with our service. Of course we will talk to our Front Desk staff so that the service will be the same with every agent. We... More 

Thailand
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 4, 2016

I arrived and got checked-in with no hassle. The staff are great and very helpful. I drove and parked in the hotel paid parking garage which is the only option for parking. The property is very modern and clean. The room was comfortable and had a safe and refrigerator. I slept well in the bed. They have a small spa... More 

Helpful?
Thank Lee L
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Lee L., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 2, 2016

Everything at this mercure hotel is just as you expect from a mercure, plus some added extra bits of quality on top. it's not anything you could actually put your finger on, but you can't stop thinking "this is just a bit nicer than the mercure in X last month/year". Nice big room, comfy bed, minibar that works, TV with... More 

Helpful?
Thank Mathias H
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Matthias H., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you as well for your comment about the breakfast. We are very happy about all feedback and recommendations. Thank you again for sharing your... More 

Pittsburgh, Pennsylvania
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 21, 2016

The rooms here are very comfortable and the food at the restaurant is more than adequate. The breakfast buffet is very good and I would highly recommend it. There is also a very good Italian restaurant withing a 5 minute walk that you should also try. Having the Tram right next to the hotel is also very helpful. The staff... More 

Helpful?
Thank J348
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear J348, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried, General Manager More 

Reading, United Kingdom
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 16, 2016

The hotel is ideally situated within a few minutes walk from Dusseldorf's business district. Rooms are pretty spacious and clean, while many of them offer very nice and open views to the city. The city centre is easily accessible by tram and, while not the best option for leisure travellers, they will certainly not find it difficult to visit it.... More 

Helpful?
Thank Filippos K
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Filippos K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Durham, UK
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 24, 2016

Three nights on business. Nice hotel, gent on check in very helpful. Room fine, wifi free - premium wifi free for Miles and More or Accor Club members. Bed was surprisingly comfortable, quite firm. Although a colleague suggested that his was too soft. Breakfast decent buffet style offering. Very expensive at 19EUR but that's pretty much to be expected. Not... More 

Helpful?
Thank D6AMS
Jakarta, Indonesia
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 9, 2016

The hotel is nice and clean, standard Mercure hotel. We stayed there for for 1 night with the group. Bed is comfort but pillow is too soft. No complaint about location as we arrived there after dinner and breakfast is ok too.

Helpful?
Thank Cbawono
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Cbawono, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried, General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 3, 2016 via mobile

Poor installations and rooms. Bad front desk service. Bad laundry service, even didn't take it daily !. Normal buffet restaurant. Good service at bar and breakfast. Bad quality price rate. Even placing claims, management didn't react, burn your luck ! X

Helpful?
Thank Jose Luis R
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear Jose Luis R, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Seestern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Blagoevgrad
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 18, 2016

it was a business trip -an exhibition in the Bohler area-which we discovered was a 20 min stroll-so price did matter. Very good value for money. Between 20-22 mins from airport and only 10 mins with a taxi to the city center. Big enough room, comfy bed, huge TV, modern bathroom. Minibar consisting of a bottle of water&bottle of juice... More 

Helpful?
Thank milen78
Henrik W, Manager at Mercure Hotel Duesseldorf Seestern, responded to this review

Dear milen78, I very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Seestern. It´s always a pleasure to receive positive feedback. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henrik Waldfried, General Manager. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 4 star hotel Mercure Dusseldorf Seestern is located between the airport (5 km) and the city centre (3 km). It offers 160 airconditioned and soundproof rooms including suites and non smoking rooms. In addition, the hotel features 5 meeting rooms, aninternational restaurant, a hotel bar and a wellness area. Dusseldorf trade show centre is 3 km away. The banks of the Rhine are within walking distance. Enjoy an evening walk in the old town centre which is only 10 minutes from the hotel. ... more   less 

Additional Information about Mercure Hotel Duesseldorf Seestern

Address: Fritz-Vomfelde-Str. 38, 40547 Dusseldorf, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Dusseldorf
Price Range: $57 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Duesseldorf Seestern 4*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#22 Business Hotel in Dusseldorf
#26 Luxury Hotel in Dusseldorf
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