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Days Inn Dortmund West

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Provinzialstrasse 396, 44388 Dortmund, North Rhine-Westphalia, Germany (Formerly Mark Hotel Commerz)
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1 room 1 adult
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Days Inn Dortmund West
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85 Reviews from our TripAdvisor Community

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There are newer reviews for Days Inn Dortmund West
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Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 22, 2015

I stayed for two nights, having booked online. The hotel is very basic and not in a very good state. Tiles were broken, installations outdated and two lamps in my room not working. Not very clean either, and the hallway had a bit of a strange smell. I suspect my room would have had the same had the windows not... More 

Helpful?
Thank Soren B
Norman B, Manager at Days Inn Dortmund West, responded to this review

Dear Soren B, thank you very much for your time and the effort to Report your Impression. It is disappointing to read how you perceived yout experience with us. I will share your observations regarding Breakfast and Housekeeping with our Team and we will find a good solution for our guests. Hope you will give us a second Chance. Best... More 

Noisy Le Roi
1 review
2 of 5 stars Reviewed August 20, 2015

This hotel could probably be pretty Ok if the owners had the slightest little abition to make it so. Really warm and noisy room with hard beds...I let the reders guess for the sleep. Parking pretty OK though. Breakfast not worthy a German hotel.

Helpful?
Thank Lennart R
Norman B, Manager at Days Inn Dortmund West, responded to this review

Dear Lennart, thank you for your comments regarding your recent stay with us. We will share your comments with our housekeeping and find a solution. Hope you will give us ta second Chance next time. Best regards Days Inn Dortmund More 

Travelers are raving about these Dortmund hotels

Grenaa
1 review
3 of 5 stars Reviewed August 19, 2015

Service ok. Breakfast was very poor

Helpful?
Thank 414kurtr
Amsterdam, The Netherlands
Level Contributor
79 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 9, 2015

On a single night's stay I visited here in a single room, with a dog. First things first, for the price, it can't be beat, if you do want a room to yourself. Having said that, let's get a bit more into detail on my stay. The definition of cheap finds it's way here perfectly: the building is run down,... More 

Helpful?
1 Thank AmsterdamVideo
Nicole B, General Manager at Days Inn Dortmund West, responded to this review

Dear guest, first of all we want to thank you for the good review you gave us for our service and our quality. We are a dog friendly hotel for sure, but a dog is not allowed in restaurants in Germany; there may be exceptions but in general it is not allowed. We hope you will give us the Chance... More 

Dortmund, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 16, 2015

Andy C I have had to stay here for 4 nights due to a non changeable booking. The hotel is in some kind of ghetto!!! (That's Comments from the locals & they are right!!!) Most local shops are shut down !!! There is no bar no food - the bathroom is also ting - knees on walls when sat. The... More 

Helpful?
2 Thank Andy C
Nicole B, General Manager at Days Inn Dortmund West, responded to this review

Dear guest, first of all we want to say thank you for taking time and doing this effort to give us a review. We want to apologize for the circumstances you`ve had in our hotel, because this is not our standard. We hope you will give us the chance again, when you visit our beautiful city. Kind regards from the... More 

1 review
1 of 5 stars Reviewed December 14, 2014 via mobile

I do not recommend this hotel at all. We booked our trip to celebrate our first anniversary. Instead of enjoying a romantic trip to visit a real German Christmas market we ended up sleeping 2 very cramped nights together in a single bed in a single room although we booked and paid for a double. There was a very small... More 

Helpful?
Thank Sara E
Nicole B, General Manager at Days Inn Dortmund West, responded to this review

Dear Sara, first of all we want to say thank you, that you took time and doing the effort to give us a review. With my whole heart I want to apologize for the circumstances that you had during your stay - this is not our standard and for sure we can do it better. We hope you will give... More 

Edinburgh, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 26, 2014

This hotel was perfect, out the way, so very quiet. staff very helpful, breakfast was good combination of hot and cold offerings. Train station only a 2 minute walk into the city centre made it reall accessable.

Helpful?
Thank Sam B
Nicole B, General Manager at Days Inn Dortmund West, responded to this review

Dear Sam, first of all, we want to say thank you, that you took the time and doing the effort to give us such a good review. We are happy to satisfied you with our service and convinced you with our hotel. Everytime we will welcome you with us again in our Days Inn Dortmund West. Best regards from the... More 

Lausanne, Switzerland
1 review
1 of 5 stars Reviewed November 4, 2014 via mobile

The standards are probably based on a youth hostel, only with a normal hotel price tag... Staff seems friendly but the venue is terrible. Small old noisy rooms. Nothing works, from the soap dispenser to the TV remote control. The TV is literally from the last century. Can't believe my company booked me here for a week...

Helpful?
Thank nighthawk365
Nicole B, Manager at Days Inn Dortmund West, responded to this review

Dear guest, first of all we want to thank you for taking time and doing this effort to give us a review. We are thankful for every feedback from our guests - so we can work on our quality everyday. We want to apologize for the discomfort you felt with us, but we are really hotel with our service -... More 

County Down, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 29, 2014

The rooms are basic and very old fashioned, they actually reminded us of hospital rooms. We had booked twin rooms but when we arrived we were given double rooms instead. The toilet seemed to be constantly making a strange noise and we soon found out why. On one night of our stay while the shower was in use sewage came... More 

Helpful?
Thank LorBermingham
Nicole B, Manager at Days Inn Dortmund West, responded to this review

Dear guest, thank you for taking time and doing this effort to give us a review. We do really apologize for these things that happened during your stay - this was also the reason we were giving you a 10% discount at the end of the stay. Best regards from the whole team of Days Inn Dortmund West. More 

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