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Actually the rooms are better then what you would expect when you come in the door. Looks a bit outdated but the staff is very helpful. The breakfast is ok but in no way special and the coffee I would skip. Waffel bar is a...More
The hotel is set next to a retail park, a bit out of the way but ideal for us. Clean and fairly modern. Friendly service, reception and bar (24hr), all the staff that we spoke to, spoke English. Excellent buffet breakfast and free wifi. The...More
Thank Brian E
Response from ibisdortmund, General Manager at Ibis Hotel Dortmund WestResponded 2 weeks ago
thank you for your stay and for sharing your feedback with us.
I appreciate that our service was satisfying and you enjoyed our various breakfast buffet. Sorry for the inconvenience caused by the city tax and parking fee. These supplements are normally shown...More
The night Staff at the reception was only professional helpfull and really don't wanted to help more than she had to.
The first room smelled smoke and had to change room, where both pillows where a mess.
They have their own very big parking space...More
Response from ibisdortmund, General Manager at Ibis Hotel Dortmund WestResponded April 11, 2017
thank you for your visit and for sharing this review with us.
I apologise for the inconvenience with the room at the beginning of your stay and your disappointment about the pillows. A great service for our guests is most important for us...More
I booked my stay and then within an hour needed to cancel because of some plans that had changed. I was not able to receive a credit on my booking. So I paid for the stay that I never had. Needless to say, I will...More
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Response from ibisdortmund, Front Office Manager at Ibis Hotel Dortmund WestResponded April 5, 2017
thank you for taking time to issue your valuation.
First of all I want to say sorry that your travel plans has changed so shortly and that it was impossible for you to arrive. You booked a "Hot Deal" (discounted rate) which requires...More
This is a typical Ibis hotel but the staff make it quite special - buffet breakfast not the most extensive but adequate - restaurant provides a limited menu but food and service are both very good - rooms are functional and well equipped clean and...More
Thank Neil W
Response from ibisdortmund, General Manager at Ibis Hotel Dortmund WestResponded January 16, 2017
thanks for staying with us and for giving this amazing feedback.
We are proud that you have been totally satisfied by our quality and services.
Please do not hesitate to contact us directly for the next booking.
I look forward to welcoming you...More
$53 - $102 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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