Dorint Hotel am Heumarkt Koln
1,076 reviews
#37 of 283 Hotels in Cologne
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Pipinstr. 1, 50667 Cologne, North Rhine-Westphalia Germany
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$145
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About
#37 of 283 hotels in Cologne
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travelers visiting Cologne, Dorint Hotel am Heumarkt Koln is an excellent choice for rest and rejuvenation. Well-known for its trendy environment and proximity to great restaurants and attractions, Dorint Hotel am Heumarkt Koln makes it easy to enjoy the best of Cologne.
The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Dorint Hotel am Heumarkt Koln features a 24 hour front desk, a concierge, and room service. In addition, as a valued Dorint Hotel am Heumarkt Koln guest, you can enjoy a pool and an on-site restaurant that are available on-site. Guests arriving by vehicle have access to paid private parking available on-site.
Given the close proximity of popular landmarks, such as Heumarkt (0.2 mi) and Praetorium (0.3 mi), guests of Dorint Hotel am Heumarkt Koln can easily experience some of Cologne's most well known attractions.
While in Cologne be sure to experience local crab favorites at Kintaro.
If you’re looking for things to do, you can check out Cologne Cathedral (0.4 mi), KölnTriangle (0.7 mi), or Museum Ludwig (0.4 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Whether you’re traveling for business, pleasure or both, Dorint Hotel am Heumarkt Koln is sure to make your visit to Cologne one worth remembering.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Banquet room
Meeting rooms
Spa
Massage
Solarium
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Spanish, Dutch and 5 more
Location
Full view
97Great for walkers
Grade: 97 out of 100
194Restaurantswithin 0.3 miles
90Attractionswithin 0.3 miles
Contact
Pipinstr. 1, 50667 Cologne, North Rhine-Westphalia Germany
Name/address in local language
Getting there
Koln Central Station11 min
Rental CarsSee rental cars from $39/day
1076Reviews18Q+A100Room tips
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We actually enjoyed our stay at the Koeln Dorint, however there were some very simple things, that, had they happened, would have revolutionised our stay and made it feel 5 star as opposed to 4 star. Explanations are below and to make it easier for the Dorint management to address, I will start with what needs to be changed to reflect the quality a 5-star hotel should bring: - It must be made explicit to all guests beforehand, at least on the day of travel, that you have to take a Corona test to stay in your hotel. It should be added in red letters on the confirmation you receive when you book or be on your website. Or an email the day before you arrive. Guests who have just had a long drive from the Netherlands, who checked your website and the German governmental website thoroughly to ensure they don’t have to do this, do NOT want to be told upon arrival that they have to do it for a fee and much stress when we could have done it for free back home. We do not want to walk to a test centre, have to book an appointment outside on our tiny mobile phones and then have to pay (when your reception staff told us it would be free – it is EUR 27.50.) This is not a relaxing start to your stay. - It must be made explicit that there are no toiletry articles in your room and that if you want them, you have to ask at reception. It would be nice if you would have a good range (we asked for cotton buds and pads but there weren’t any. We did get some the next day upon asking though.) - It must also be made explicit that If you want your room cleaned, you have to ask for it. I would have thought this pretty standard in a 5 star. We noticed that our room had not been cleaned and asked at reception. She replied “well, if you want your room cleaned, we will do it.” It should be clear upon check in that if you want your room cleaned, you have to ask. - It must also be explicit that if you want a bathrobe and slippers for the sauna you need to ask. - It must be made clear that the sauna and spa are not free and that the opening times are not the same as on the internet (it says that it closes at 10pm on Saturday. It was 8pm.) - Tell your staff that sauna/spa use is included in the price of a superior room. The receptionist did not know this and tried to charge us. - Some pictures of the gym on your website would be nice to show that if you are a hard-core sports fan, you will love this. If you are more about relaxation – you won’t. The story: Before we left from the Netherlands, we checked Covid restrictions thoroughly. No quarantine was needed (that day Germany had 40 new Corona cases, probably more cases of Typhoid that day!). The website said nothing about needing a Corona test. Nor did our confirmation. So confident was I, I changed my booking to a non-refundable one. When we arrived at the hotel, we were asked for our Corona test. I replied that nowhere on their website, nor on the German national website was there anything about needing a negative Corona test to stay in a hotel. The nice lady at reception pointed us in the direction of a testing centre which was very close. She told us it would be free. Upon arrival at the testing centre, it turned out that we had to book a slot in advance. We did it outside from our phones which took ages and was not easy. It was also not free – 27.50 for non-Germans. Thankfully we didn’t have to wait and the test was done very well. 15 minutes later we had our results. Upon arriving back at the hotel, a staff member took a cursory glance at my phone, nodded and didn’t even ask for my partner’s test result! We got to our room – absolutely huge (superior – 3rd best category out of 4 but no cathedral view. Only the comfort rooms have a cathedral view) and noticed there were no toiletry articles. I went downstairs and asked but they didn’t have cotton buds or pads. I got a shower cap though, wondering why a 5-star hotel hadn’t provided basic toiletries in a superior room and I had to go to reception and ask. The next day we switched our door to “please clean.” We got back quite late to find the room had not been cleaned. I went to reception and told the receptionist and she said “Do you want your room cleaned?” I affirmed. I also thought to mention that the cleaner should restock the toiletries. She asked “do you want this?” I asked if this was not normal in a 5-star hotel, superior room, that toiletries are not provided. She said it wasn’t and that we had to ask if we wanted them! OK, whether due to Covid or environmental reasons (she did not say), some prior notification would have been nice. I also mentioned robes and slippers and those had to be delivered separately too. The next day we thought we would try the spa/sauna as it is included in the price of our room (note, in standard and comfort rooms you have to pay 16 Euros….) After the long hike (it is in a separate building and you take 2 elevators. Not a bad walk but long-ish) we found ourselves in the largest gym I have ever seen. This is NOT your typical hotel sauna/spa area with plinky plonky music, dim lighting, nice aromas. This is a German, sterile gym for serious workouts and swimming. The relaxation area was dark, basementy and generally not conducive to relaxation. On that day, the whole area really smelt of sewage. Plus it costs 16 Euros for most guests. Upon check-out they tried to charge us for usage of the sauna, even though it was included in the price of the room. To summarise: The location is amazing, the rooms are huge and the price was reasonable but communication between staff and guests was terrible. They are all nice and polite, that is not the issue, but the lack of information on basic things from the staff and before we arrived was a big minus point for us. Had we been informed of ALL of this upfront, this hotel would be getting a much better review.…
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: 4 types. Only comfort (2nd best cateogry) have view of cathedral. Superior (3rd best) are huge...
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3 Helpful votes
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded 1 week ago
Thank you for being our guest during your recent trip to Cologne and for the time you took to share your valued feedback with us. We are happy to see that you enjoyed your stay at our hotel. Unfortunately it seems that your stay did not completely meet your expectations and we are very sorry for that. The feedback you gave us is currently under review by our management and we would like to thank you for pointing out your concerns. Please accept our apologies for any inconvenience you might have experienced. We hope you enjoyed your visit to Cologne regardless and it would be our pleasure to welcome you back as our guest in the near future. Your Dorint Hotel am Heumarkt Team.
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Excellent hotel in central Cologne, very good, spacius rooms, comfy beds and excellent bathrooms, got a bargain via Snaptravel, and quiet during COVID times. Very good, well recommended.Didn't have breakfast or dinner there so cannot comment on that.
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Date of stay: September 2020
Location
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Sep 19, 2020
Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne. Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently. We are looking forward to welcome you soon again! With best regards Dorint-Team Heumarkt
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I booked a few nights here as a surprise for our anniversary. We were very much looking forward to visit after reading the positive reviews. Unfortunately due to Coronavirus we have been advised not to travel by our doctor. After trying to contact the hotel multiple times when I finally got through I was advised I could not cancel or rearrange. I am absolutely disgusted at their response. I will be asking for them to put it in writing that they are willing to take responsibility should anything happen whilst we are there. Ridiculous service won’t be booking again.
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Date of stay: March 2020Trip type: Traveled as a couple
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Mar 17, 2020
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you. We would be delighted if you would give us a second Chance.
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We come to Cologne every year to visit the Hardware Fare. The last few times we stayed in Dorint am Heumarkt and were satisfied. The location is great. But...this year, our partners canceled exhibiting at the Hardware fair at the last minute because of the coronavirus, and therefore we no longer had a reason to travel. the hotel had no understanding and was not willing to reduce the price even though we are regular guests and would surely come again. For cancelation, we paid almost the entire amount.
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Date of stay: February 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Helpful
Response from Sandra Weinsheimer, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Feb 22, 2020
Dear Guest, thank you for your review. We're very sorry that we could not meet your expectations, you have placed in us. To this end, we would like very much apologize to you.
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Very good location for old town and easy to get across to Kolnmesse if you are at a trade show. The room was of good size. Everything functional. My room was fine except very very hot despite having air con on lowest setting. Eventually worked out how to open the window which unfortunately looked over the main road which meant lots of noise and poor air quality. It’s got a good bar. A bit pricey but hotels are during trade shows. Will probably stay there again next year.
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Date of stay: February 2020Trip type: Traveled on business
Helpful
Response from 16patrice, Leiter Front Office at Dorint Hotel am Heumarkt Koln
Responded Feb 14, 2020
Dear client, thank you for your review. We are looking forward to welcome you soon again! With best regards, yours Dorint-Team, Dorint Hotel am Heumarkt
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PRICE RANGE
$105 - $238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cologne intercontinental
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
NUMBER OF ROOMS
262
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Claim Your Listing Frequently Asked Questions about Dorint Hotel am Heumarkt Koln
Which popular attractions are close to Dorint Hotel am Heumarkt Koln?
Nearby attractions include Shrine of the Three Kings (0.09 miles), Indizio - The Finest Art To Escape (0.1 miles), and Wallraf-Richartz Museum (0.1 miles).
What are some of the property amenities at Dorint Hotel am Heumarkt Koln?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Dorint Hotel am Heumarkt Koln?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dorint Hotel am Heumarkt Koln?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Dorint Hotel am Heumarkt Koln?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Dorint Hotel am Heumarkt Koln?
Conveniently located restaurants include Il Valentino, Beirut Restaurant, and Brauhaus Sunner im Walfisch.
Are there opportunities to exercise at Dorint Hotel am Heumarkt Koln?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Dorint Hotel am Heumarkt Koln located near the city center?
Yes, it is 0.3 miles away from the center of Cologne.
Are any cleaning services offered at Dorint Hotel am Heumarkt Koln?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Dorint Hotel am Heumarkt Koln?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Dorint Hotel am Heumarkt Koln offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.