Dorint Hotel am Heumarkt Koln
Pipinstr. 1, 50667 Cologne, North Rhine-Westphalia Germany
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Room & Suite (176)
Dining (30)
About
#46 of 290 hotels in Cologne
Location
4.6
Cleanliness
4.3
Service
4.1
Value
3.9
Everyone needs a place to lay their weary head. For travelers visiting Cologne, Dorint Hotel am Heumarkt Koln is an excellent choice for rest and rejuvenation. Well-known for its trendy environment and proximity to great restaurants and attractions, Dorint Hotel am Heumarkt Koln makes it easy to enjoy the best of Cologne.
The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Dorint Hotel am Heumarkt Koln features a 24 hour front desk, a concierge, and room service. In addition, as a valued Dorint Hotel am Heumarkt Koln guest, you can enjoy a pool and an on-site restaurant that are available on-site. Guests arriving by vehicle have access to paid private parking available on-site.
Given the close proximity of popular landmarks, such as Heumarkt (0.2 mi) and Praetorium (0.3 mi), guests of Dorint Hotel am Heumarkt Koln can easily experience some of Cologne's most well known attractions.
While in Cologne be sure to experience local crab favorites at Kintaro.
If you’re looking for things to do, you can check out Cologne Cathedral (0.4 mi), KölnTriangle (0.7 mi), or Museum Ludwig (0.4 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Whether you’re traveling for business, pleasure or both, Dorint Hotel am Heumarkt Koln is sure to make your visit to Cologne one worth remembering.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Banquet room
Meeting rooms
Spa
Massage
Solarium
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, French, Spanish, Dutch and 5 more
Location
Full view
97Great for walkers
Grade: 97 out of 100
199Restaurantswithin 0.3 miles
94Attractionswithin 0.3 miles
Contact
Pipinstr. 1, 50667 Cologne, North Rhine-Westphalia Germany
Name/address in local language
Getting there
Koln Central Station11 min
Rental CarsSee rental cars from $41/day
1095Reviews20Q+A100Room tips
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Location wise the hotel is good, just around the main shopping street and having the Heumarkt metro stop in front of it. Also from the hotel, one can walk easily to the cathedral, the bridges and other main sites. I felt that the hotel was a bit expensive for what you get.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded 4 weeks ago
Dear Clint S, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you. We would be delighted if you would give us a second chance, so that we can show you that we can do better. Sincerely yours Marko Markovic General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sadly this is NOT a 5 star hotel and I don’t even know how they got that rating. They may have been at one point but unfortunately my experience there was not of a 5 star hotel. The staff was very friendly however the hotel itself was very underwhelming. Upon arrival there was a paper stuck on the elevator saying there will be no water after midnight for the next 3 days . We then got a room on the 6th floor which had a nice view of the street, however at 8am in the morning we were woken up by drilling sounds from a floor above us and when we complained to the staff they said there was nothing they could do about it, we then finally got moved to the second floor, but the furniture in that room was so old rusty and outdated in my opinion. My boyfriend wanted to go take a nice swim in the pool that is advertised on their website only to realize that using it is an extra charge as the pool does not belong to the hotel. The pillows we had were also very bad, usually you get a set of about 2-3 pillows in 5 star hotels but we only got 1 flat pillow each which was very uncomfortable to sleep on. Sadly the only good thing about this hotel is that it’s very close to everything, about 5 minutes to the main station and the supermarket is right across the street as are most restaurants. The Rhein river is also quite close. I believe the hotel has a lot of improvement to do but it seems they are not even considering improvement any time soon. After the not so great experience we had we thought maybe they might offer some sort of compensation but nothing was offered. Once again this is really not a 5 star hotel so don’t be fooled.…
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: If you are looking for 5 star experience this is not the hotel for that
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Aug 22, 2022
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you. We would be delighted if you would give us a second chance, so that we can show you that we can do better. Sincerely yours Marko Markovic General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was nice and clean, and have a very good size. The breakfast was nice, but expensive. My room was in the 6th floor with a view to the Dom. It was very easy to go to the Old town, shopping and restaurants. We stay there for business, and we think we will also use this hotel another time.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Aug 22, 2022
Dear Lill-Karin, thank you for your review. We look forward to welcoming you soon again! With best regards, Marko Markovic General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very nice, modern, clean and well located hotel very close to the iconic Cathedral in Cologne. Easy reach of the Hauptbahnhof. Spacious rooms - a tiny bit dated. Carpets in some areas of the hotel (the dining area for breakfast) are tired and dated. Breakfast was excellent - great choices. Room - I had 239 which faced the Cathedral - great view and bed was comfortable. Hotel is 4 star standard but I’d have no qualms about staying here again. As others have said - the gym is 16 euros extra and this should be made clear on the Expedia/Hotels.com and Booking.com sites.
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Date of stay: June 2022Trip type: Traveled solo
Room Tip: Rooms ending 30-40 are a LONG way from the lifts.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Jun 17, 2022
Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne. Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently. We are looking forward to welcome you soon again! With best regards Dorint-Team Heumarkt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Das Hotel ist ausgezeichnet, Kundenservice leider aber nicht so. It was a real shame that the service seriously lets down this hotel, which is superbly located and is a really outstanding facility. The hotel itself is right at Heumarkt station, a short walk from Neumarkt and the Hauptbahnhof (Cathedral area). Everything, from the shopping area to the Kölnarena (and even nearby airports) is within easy reach. The building itself is spacious and pleasant. Harry’s Bar is a real highlight, a very pleasant place to spend the end of an evening, and there is a new restaurant being constructed too. So I really recommend checking out this hotel as a potential place to stay in Cologne, whether on business or holiday. However, there was a significant issue with the customer services. The sink in our room was not clearing - there was obviously a blockage in the pipe - meaning the water simply lay there. We reported this early one morning but nothing was done; when we reported it again, we were told it had been referred to “housekeeping” but that the hotel was full and there were no other rooms. The issue is that it wasn’t a matter for “housekeeping” but for a professional plumber; nor should guests simply be left with a sink full of dirty water and no assistance. (We also asked for two extra pillows but received only one.) That really very poor standard of customer service and customer care was at odds with the quality of the hotel generally, but did really let it down. The hotel must invest in better staff training so that the service matches the promise.…
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: May be worth asking for a view of the cathedral - we didn’t have one!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded May 31, 2022
Thank you for being our guest during your recent trip to Cologne and for the time you took to share your valued feedback with us. Unfortunately it seems that your stay did not completely meet your expectations and we are very sorry for that. The feedback you gave us is currently under review by our management and we would like to thank you for pointing out your concerns. Please accept our apologies for any inconvenience you might have experienced. We hope you enjoyed your visit to Cologne regardless and it would be our pleasure to welcome you back as our guest in the near future. Your Dorint Hotel am Heumarkt Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Scam pool. Doesn’t exist. Like saying you have a pool when there is a public pool nearby. Take pictures off of your website. Won’t be back. Overall hotel is nice but feel this is not a 5*… well I know it isn’t.. because they don’t have a pool. A club nearby has one you don’t even get access to without paying 15 euro per person… I wouldn’t have even minded paying but they don’t allow kids.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Apr 21, 2022
Dear Guest, thank you for your review. Only with the feedback from our guests, we are able to improve our services. We're very sorry that we could not meet your expectations, you have placed in us. We would like to apologize to you. Since the gym is owned by an external provider, there are unfortunately costs for access to the gym and wellness area. We have made the age restriction and pricing information available on our website so that each guest receives this information before arrival. Access to the Holmes Place fitness and wellness club is included in some room categories. We would be delighted if you would give us a second chance, so that we can show you that we can do better. Best regards, Dorint Hotel am Heumarkt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been coming to koln Xmas markets for 12 years and stayed at the Dorint an deer Messe , this year we switched to the Dorint an der Messe. What a mistake. The hotel location is great for serving the town and the Xmas markets but the hotel staff were the worst I have ever experienced. 1.The beds were never made for the three nights we stayed even after informing the staff after the first day , we were informed that a button on the door told the cleaning staff not to disturb apparently this had been pressed ? Not informed so after day one we told reception staff we would like our rooms cleaned for the remaining two nights , this never happened the floor was never Hoover and the beds never made we have photos of this . Following a discussion with reception staff they also confirmed that they would photograph and raise a complaint on my behalf again reception staff were not very accommodating or helpful. Also there are no toiletries in the room this needs to be asked for at reception along with the mini bar (we only found this out by a fellow guest being told from a departing guest) 2.The checking staff were not very helpful or informative as we had experienced at the Dorint an der Messe and this was the reason we have revisited the Dorint chain for 12 years. I understand COVID has brought many problems and rules in to play at hotels but this particular hotel did not help by the lack of courtesy that is shown at their sister hotels . Their attention to detail went amiss and given that we complained to the duty manager (really a supervisor)…
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip: Ask to see the room before accepting it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have stayed in the Dorit hotel already twice before and it is a standard hotel - nothing fancy or too poor. However this time i arrived shortly before midnight to check in for 2 nights and was asked to pay straight away as ‘for my own convenience’. Shocking! I have been traveling for many years now as a consultant but this experience is something new.
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Date of stay: September 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Very long wait at reception to check in and to purchase anything from the mini bar (which you have to come downstairs to get yourself which seems odd for a 4* hotel). Staff were slow and not welcoming or helpful. Shower in room didn’t work which we informed them of at checkout but no real apology or compensation was offered. We paid 28 euros for parking for 24 hours upon checkout at the reception where they validated our ticket. We then couldn’t get out of the car park as the hotel hadn’t validated the ticket! Total debacle when we just wanted to get out of the hottest multi story car park in Europe. Overall a very disappointing stay. Wouldn’t recommend. Too many hidden costs and service not good.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Sep 21, 2021
Dear guest, It is a pity that you were not satisfied with our hotel staff, we receive many positive comments about our 'hotel heroes. We have of course passed on your points to the relevant departments. Perhaps you will visit us again in the future and we can inspire you. Your Team from Dorint Hotel am Heumarkt Köln
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Had a great stay at this hotel. Very good communication upfront, with all the information necessary for our stay (such as the the COVID-19 requirements, as laid out by the federal government of Germany and state government of North Rhine-Westphalia. of course, we checked everything upfront so no surprises. I'm reading some reviews by people that did not and blame that on the hotel. Or book non-refundable rooms, yet get crossed when the on-refundable indeed appear to be non on-refundable. That's just not fair and a total lack of proper travel preparation by the the traveller in question rather than the fault of the hotel. In my opinion). Our check-in went smooth. Room was big and spotless. The hotel is located very conveniently. All the cool neighbourhoods (such as the Zülpicherstrasse are located within walking distance). Tram stop just down the road, about five minutes. We only used the hotel for sleeping, as we have our addresses in and around town to eat and drink. Beds were fantastic, we slept like roses. All in all a great stay!…
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Date of stay: August 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Service Manager, Gästeservice/Empfang at Dorint Hotel am Heumarkt Koln
Responded Aug 31, 2021
Dear Client, we thank you for your positive review and are very happy you enjoyed your stay at the Dorint am Heumarkt in Cologne. Your feedback shows us we are able to reach our goal: providing all our guests with perfect quality and good services! It motivates everybody working here to maintain and improve our standards permanently. We are looking forward to welcome you soon again! With best regards Dorint-Team Heumarkt
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$120 - $200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cologne intercontinental
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
NUMBER OF ROOMS
262
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Claim Your Listing Frequently Asked Questions about Dorint Hotel am Heumarkt Koln
Which popular attractions are close to Dorint Hotel am Heumarkt Koln?
Nearby attractions include Shrine of the Three Kings (0.09 miles), Indizio - The Finest Art To Escape (0.1 miles), and Wallraf-Richartz Museum (0.1 miles).
What are some of the property amenities at Dorint Hotel am Heumarkt Koln?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Dorint Hotel am Heumarkt Koln?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dorint Hotel am Heumarkt Koln?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Dorint Hotel am Heumarkt Koln?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Dorint Hotel am Heumarkt Koln?
Conveniently located restaurants include Il Valentino, Brauhaus Sunner im Walfisch, and Beirut Restaurant.
Are there opportunities to exercise at Dorint Hotel am Heumarkt Koln?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Dorint Hotel am Heumarkt Koln located near the city center?
Yes, it is 0.3 miles away from the center of Cologne.
Are any cleaning services offered at Dorint Hotel am Heumarkt Koln?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Dorint Hotel am Heumarkt Koln?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Dorint Hotel am Heumarkt Koln offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.