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Mercure Hotel Koeln West

HOTEL.INFO$121*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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635 Reviews from our TripAdvisor Community

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Showing 171: English reviews
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Reviewed 6 days ago NEWvia mobile

The rooms are small;in rooms no minibar,no water (only mineral water). Far away to centre,by car 20 minutes(if there is no traffic;you can be lucky and 15 minutes). The cafe which is in the garden close at 22.00 pm. Breakfast is OK,but no more choices. Last,during the fair hotel price is most expensive like all Koln hotels.

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Helpful?
Thank Kubra I
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear Kubra, Thank you for your review of your stay with us. We do not advertise the minibars in our standard rooms. Next time why don't you book a superior or privilege room. In these rooms the minibar is included in the room rate. Kind regards,

Modena, Italy
Reviewed 6 days ago NEW

Hotel located in a very good position for the industrial zone around but also very easy to reach downtown with the metro line NR. 7 (close to Marsdorf station and drop off in neumarkt or heumarkt) New this year: the coffee machine in every room! The service at the restaurant is very slow and annoying Good hotel for business not...

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Helpful?
Thank Ragno22
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear Ragno22, thank you very much for taking the time to give us some feedback. I am sorry that you have not been 100% satisfied with the service in our restaurant. Please let me ensure you that this is not the standard of our hotel. I hope to welcome you back here in Cologne anytime soon. Kindest regards, Bart Vaessen...

Oxfordshire, United Kingdom
Reviewed 1 week ago via mobile

One night only on way back to UK. Spotless, efficient, German. Spacious room. Well equipped. Good parking. Easy access. No frills restaurant. Not exceptional. Comfortable but rigid menu. Excellent breakfast. Helpful staff.

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Helpful?
Thank RolandSparling
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Good morning Roland, thank you very much for your great feedback. I am glad you were happy with your stay and I will make sure to forward your warm words to my team. Kindest regards, Bart Vaessen General Manager

Reviewed 1 week ago via mobile

Very average hotel, rooms have only the minimum and it seems have not been renovated for some time. No mini bar and super small blankets. As for the staff it depended on the shift. Some employee's were really nice but some totally rude and not caring.

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Helpful?
Thank KT45KT
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear KT45KT, Thank you for your review after your stay with us. I'm sorry to hear that your stay did not meet your expectations completely. However, our bathrooms have been completely renovated in 2014. Furthermore, the sleeping rooms have undergone a soft renovation in 2014 as well. All rooms have been equipped with new matrasses, new linen and new curtains....

Amsterdam, The Netherlands
Reviewed 3 weeks ago via mobile

Nice hotel. Simple and tidy. It took us 15 minutes with the public transport to the city center and it took us 20 minutes by car to Phantasialand. The pool is small and simple but still nice to get some workout 💪. Sauna was under maintenance so was off limit for us :(.

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Helpful?
Thank Marloe8D
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear Marloe8D, thank you very much for your review. The Sauna is currently refurbished completely, I apologise for the inconvenience caused. I hope to welcome you back here anytime soon. Kindest regards, Bart Vaessen General Manager

Aalst, Belgium
Reviewed 4 weeks ago

My stay at hotel Mercure was very nice. I liked the thea that was proposed in my room. The beds were very comfortable and the service is perfect! Thanks to Mercure Hotels :D Greetings from Belgium, see you soon!!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Amélie V
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear Amélie V, Thank you very much for your positive review of your stay with us. We are looking forward to welcoming you back to the Mercure Hotel Cologne West. Kind regards from Cologne,

Sant Cugat Del Valles
Reviewed April 10, 2017

Hotel is just right for business; in my case, it is at walking distance from the office. It can be noisy if one gets a room on the road side, if the windows are open. I open the windows even in winter, because the rooms tend to be too warm. In general, the rooms are fine.

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Helpful?
Thank mamp778
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear mamp778, Thank you for your positive feedback which I will share with my colleagues. I am looking forward to welcoming you back to the Mercure Hotel Cologne West. Kind regards,

Tehran, Iran
Reviewed March 27, 2017

it is near train station so you can get to the city directly by one train for15 minutes and getting to the messes (exhibition center) by one stop in 20 minutes. The hotel is clean. Breakfast is OK. Swimming pool is small but good for relaxing.

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Helpful?
1Thank Athwya
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear Irani, Thank you very much for your review. It is always nice to receive positive feedback. See you soon at the Mercure Hotel Cologne West. Kind regards,

Exeter, New Hampshire
Reviewed March 26, 2017

Nice European Hotel - This is a clean, modern hotel with nice facilities. The breakfast is excellent, they have a nice bar area. The rooms are clean and modern. Small, outdated TV. Slippery tube/shower combination. Not a good choice if you are elderly. My only complaint is that the parking system sucks. They charge a reasonable amount for parking, but...

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Helpful?
1Thank Tom P
Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Dear Tom, Thank you for taking the time to write a review about your stay with us. I am very sorry about the problems with the parking ticket. Normally the system works fine, but we will look into it and find out what the problem. Perhaps you will visit us again during your next stay in Cologne? Kind regards,

Jakarta, Indonesia
Reviewed March 24, 2017

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Henrietta H
Bart V, Geschäftsführer at Mercure Hotel Koeln West, responded to this review

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Room Service
Official Description (provided by the hotel)
Stay in our comfortable 4-star Mercure Hotel Koln West in the west of Cologne. It has great transport links and 191 rooms offering free WIFI and high-speed DSL. Enjoy our leisure facilities with pool and sauna. Our spacious events area offers conference rooms - some accessible by vehicle - and optional outside spaces, and can be put to many uses. It is 5.6 Miles to the main train station and 15.5 Miles to Cologne/Bonn airport. Reach us by car via the nearby A1 and A4 highways ... more   less 

Additional Information about Mercure Hotel Koeln West

Address: Horbeller Str. 1, 50858 Cologne, North Rhine-Westphalia, Germany (Formerly Novotel)
Location: Germany > North Rhine-Westphalia > Cologne
Price Range: $59 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Koeln West 4*
Number of rooms: 191
Reservation Options:
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Also Known As:
Mercure Koeln West
Mercure Hotel Cologne
Hotel Style:
#24 Best Value Hotel in Cologne
#25 Family Hotel in Cologne
#33 Luxury Hotel in Cologne
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Hotel Koeln West staff and other travelers.
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Questions? Get answers from Mercure Hotel Koeln West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid rooms on the road side”
mamp778, Apr 10, 2017 | Read review
“5th floor was nice”
TomP731, Mar 26, 2017 | Read review
“All OK, but not suitable for more than one child”
599jonathanr, Nov 4, 2016 | Read review
“Any room seemed good to us, but as one would expect, higher floor is quieter.”
X9488FSrichardg, Jun 3, 2016 | Read review
“Please respect do not disturb signs”
Maevean, Apr 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
HOTEL.INFO
$121* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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