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Mercure Hotel Severinshof Koeln City

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Severinstrasse 199, 50676 Cologne, North Rhine-Westphalia Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$91
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Free cancellation until 08/08/21
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$105
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (486)
Room & Suite (130)
Dining (29)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Hotel Severinshof Koeln City
Updated 08/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 282 hotels in Cologne
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
The Mercure Hotel Severinshof Köln City is right at the heart of the lively metropolis, in the popular Severinsviertel area. In just a few minutes, you can reach the old town, the famous cathedral, main train station, Lanxess Arena and exhibition center. The hotel has 253 modern non-smoking rooms with free WIFI. We have 6 rooms that can accommodate up to 200 people available for your event. At RELAX - FOOD, DRINKS & YOU, you can eat and drink in a relaxed lounge atmosphere with a large sun terrace.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Massage
Baggage storage
Currency exchange
Newspaper
Shops
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Telephone
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, German

Location

Full view
90Good for walkers
Grade: 90 out of 100
39Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
1500Reviews23Q+A69Room tips
Traveler rating
  • 477
  • 715
  • 219
  • 54
  • 35
Time of year
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Popular mentions
David G wrote a review Feb 2021
3 contributions1 helpful vote
Was due to travel but because of covid restrictions between the UK and Germany and government policies couldn't make the booking .but because of a non-refundable booking the hotel wouldn't pay a refund back even through there is a link stating that because of the situation we could ask for a full refund because the German government said no tourist overnight stays are allowed.so the non-refundable policy does not count. Hotel still are offering refund . wouldn't recommend this hotel to anyone totally out of order taking all are Money when it's impossible to get in the hotel.the probably get payed a grant from there government for loss of tourism
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Date of stay: February 2021Trip type: Traveled with friends
1 Helpful vote
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andy l wrote a review Feb 2021
Leeds, United Kingdom2 contributions2 helpful votes
I booked a stay fri 19th to 2and Feb for my birthday. Flights cancelled and German government site said no tourist bookings allowed yet the hotel refused to refund our money. The accor site clearly says we can claim a refund but the hotel said we cant and said if we dont accept a voucher they will say our booking was a no show and keep all our money. Disgusting bully tactics from the hotel. Mercure will never get my business again.
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Date of stay: February 2021Trip type: Traveled with friends
1 Helpful vote
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Nirad K wrote a review Jan 2020
Melbourne, Australia42 contributions49 helpful votes
We arrived at the hotel at around 9am which is quite early for check in. Then got told at the reception by a young lady that our rooms were ready. So we thought that was great as we had been allowed to check in early at many hotels across Europe during our recent holiday. The next minute however we got told that sorry you can’t check in till 3pm. So we said sorry, but we are Accor members and usually you are allowed an early check in and a late check out if the room is available. While we understand that 9am is early, what is the earliest we can check in? Sorry 3pm was the reply or you can pay €25 if you want to check in now! So we paid the 25 Euros as we wanted to use the room and put our bags away instead of leaving them at reception and coming back at 3 pm. What annoyed us the most was the inflexible attitude as our room was ready and as we were going to be checking out at 6 am the next morning we were hardly going to be overstaying our time! No other hotel and especially Accor hotels has any problems giving us the room early if it was available and even if 9 am broke some rule , then surely 1 pm or anything earlier than 3 could have been offered? To top it off the shower drain was blocked in our room and when taking a shower the water overflowed onto the bathroom floor which we then mopped up with the towels. I then removed the plug and cleaned out the filter so that we could complete our showers! Won’t stay here again or recommend
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Date of stay: January 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from M F, General Manager at Mercure Hotel Severinshof Koeln City
Responded Feb 16, 2020
Dear Mercure guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We indeed provide an early check in if possible which may entail costs. Those should have been made transparent to you and communicated well. We will use your comment as an opportunity to talk to the Front Office Team in order to find suitable solutions for the future. We appreciate your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, your team from Mercure Hotel Severinshof Köln City
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mthijs2020 wrote a review Jan 2020
1 contribution
very comfortable stay at Mercure Severinshotel in Koln perfect service; special support to park our bicycles on a safe place room, bed, breakfast: excellent good information about festivities in the city
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
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Response from M F, General Manager at Mercure Hotel Severinshof Koeln City
Responded Jan 10, 2020
Dear Mercure guest, Happy New Year! Thank you very much for your kind feedback. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards, your team from Mercure Hotel Severinshof Köln City
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Ian L wrote a review Jan 2020
Barrow-in-Furness, United Kingdom22 contributions30 helpful votes
This hotel was well situated and only a 10 minute walk to the centre of Cologne. The rooms were spacious and clean. Breakfast each morning was very good with plenty of choice. Cereal, cold meats, bacon, eggs, numerous types of fresh bread, fruit. Something for everyone. Staff were helpful and efficient.
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Date of stay: January 2020Trip type: Traveled with friends
1 Helpful vote
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Response from M F, General Manager at Mercure Hotel Severinshof Koeln City
Responded Jan 10, 2020
Dear Mercure guest, Thank you very much for your feedback regarding your stay at our hotel. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards, your team from Mercure Hotel Severinshof Köln City
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PRICE RANGE
$92 - $169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure hotel cologne, mercure severinshof koeln city
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Süd
NUMBER OF ROOMS
253
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Frequently Asked Questions about Mercure Hotel Severinshof Koeln City
Which popular attractions are close to Mercure Hotel Severinshof Koeln City?
Nearby attractions include Agrippabad (0.3 miles), St. Johann Baptist (0.07 miles), and Odeon Lichtspieltheater (0.3 miles).
What are some of the property amenities at Mercure Hotel Severinshof Koeln City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Hotel Severinshof Koeln City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Hotel Severinshof Koeln City?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Mercure Hotel Severinshof Koeln City?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Mercure Hotel Severinshof Koeln City?
Conveniently located restaurants include Toscanini, Rheinau, and Gaststatte Wirtz.
Are there opportunities to exercise at Mercure Hotel Severinshof Koeln City?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Mercure Hotel Severinshof Koeln City located near the city center?
Yes, it is 0.7 miles away from the center of Cologne.
Are any cleaning services offered at Mercure Hotel Severinshof Koeln City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Severinshof Koeln City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Hotel Severinshof Koeln City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.