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Dom Hotel Am Roemerbrunnen

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Komoedienstr. 54, 50667 Cologne, North Rhine-Westphalia Germany
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Traveler (109)
Room & Suite (134)
Dining (6)

About

#104 of 275 hotels in Cologne
Location
Cleanliness
Service
Value
Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Fax / photocopying
Massage
Baggage storage
Newspaper
Express check-in / check-out
Street parking
Wifi
Restaurant
Breakfast buffet
Snack bar
Special diet menus
Non-smoking hotel
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Room features
Soundproof rooms
Safe
Bottled water
Kitchenette
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, German, Turkish

Location

Full view
100Great for walkers
Grade: 100 out of 100
121Restaurantswithin 0.3 miles
51Attractionswithin 0.3 miles
406Reviews4Q+A50Room tips
Traveler rating
  • 108
  • 144
  • 80
  • 40
  • 34
Time of year
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Popular mentions
Thomas D wrote a review Aug 2020
1 contribution
It started off with confusing email correspondence. In the confirmation e-mail they stated we could check in until 11 pm. Afterwards we received a second e-mail stating check-in was only possible until 6 pm (!!!). Obviously we didn't make it at 6 and arrived there only to face a closed door. Tried calling, they didn't answer. Therefore, we were forced to book another hotel. We asked for a refund soon after. To our surprise they falsely claimed they tried to reach us (which they didn't), and that in fact they always pick up the phone to still allow check-in late at night (which they did't). After that last e-amil they simply ignored all our further requests and emails. Absolutely fradulent and terrible service. 0/10
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Date of stay: July 2020
Service
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merrilox2017 wrote a review Aug 2020
Wirral, United Kingdom4 contributions2 helpful votes
Worst holiday accommodation EVER. Under no circumstances, do NOT book to stay in the Domspatz City Apartment via Dom Hotel Am Roemerbrunnen on Booking.com. We arrived at 8pm and couldn't get into the hotel to check-in, it had closed. Rang Booking.com to be told to access our key from a keysafe - not what our check-in instructions had said. We were then given rubbish verbal directions to the apartment. It is not in an apartment block, even though there is one called Domspatz City apartments. You enter through the back of a kebab shop, past the kitchen and store room, up 4 flights of tiny stairs with no lift (just great with heavy suitcases for a family of 5 for a fortnight's holiday), to what can only be described as a bedsit. The shower is in the hall/entrance area behind a curtain. The "lounge" contains 4 chairs and 4 single beds - not suitable for families at all. You can't put the kids to bed and stay awake, there isn't anywhere else to go. There were no glasses or bowls in the kitchen. The ridiculously loud noise (shouting) from the kebab and pizza shops below, plus the music from bars close by, plus drunk homeless people gathering on the street corner and arguing carried on until 4.30am. There were 2 adults and 3 kids. We had been travelling from Liverpool since 4am that morning and needed to sleep. What is worse, is that the cathedral (100m away) started ringing the bells at 7.30am the next day.... for hours. Even if you had gone with friends and stayed up drinking, you wouldn't want to be woken up to that. We literally couldn't stay so checked out THREE DAYS EARLY. We lost all our money (600 euro), that is how bad it was. NEVER, EVER STAY HERE. When we checked out they offered to swap us into a different apartment, but there was no way we could stay. It was awful. I don't have a photo, but if you look it up on Google streetview, the entrance is via the Istanbul kebab shop and the apartment is the top floor windows (4th floor) above the kebab shop... NOT the apartment block next door. (Which would have been equally as noisy to be honest. Drunk, homeless people gather to drink on the street corner). Finally, if you drive here, as we did, you will struggle to park to unload your car and then struggle to find anywhere to park. Be warned, its not what you want when you've been driving for hours. PS - I have never written a bad review before, but I feel I have to warn normal folks against going here. Only students used to living in hovels and being stoned all the time could possibly stay here.
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Date of stay: August 2020
Rooms
Location
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Room Tip: Under no circumstances whatsoever, stay in the apartments via this hotel.
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Vineet Goel wrote a review Jul 2020
1 contribution
This hotel plainly denied to refund the booking amount against cancellation of booking; informed about cancellation 12 days in advance. Three executives of our company were to attend a trade fair in Germany (to be held between 30-Mar'2020 to 2-Apr'2020), and had booked 3 rooms in this Hotel through booking.com. The trade fair was called-off owing Covid-19. We intimated hotel and booking.com about the cancellation (that too 12 days in advance), however, both are passing the buck to each other, and not refunding the amount, which is around Euros 2.5k Very Very unethical behavior of both (Hotel & Booking.com). Pls be aware!
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Date of stay: March 2020Trip type: Traveled on business
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Novak Z wrote a review Jan 2020
1 contribution
We had a deluxe apartment and double room for a family Christmas holiday (2 parents, 3 adult kids, 2 son-in-laws and 1 two year old). The apartment (across from the hotel) was huge, 2 big beds in each room, big living room and a kitchen table for 6. The shower plus a sink was in a separate room then the toilet (and another sink) which was super helpful with four adults in the room. The kitchen was fully equipped. The double room (in the hotel) was small but completely fine. Everything was spotless and the reception staff was very nice. Super close to the train station and virtually across the street from the Stadt museum, down the street from the Nazi Documentation Center and a very short walk to the center of town.
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Date of stay: December 2019
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Response from csupport, Manager at Dom Hotel Am Roemerbrunnen
Responded Jan 16, 2020
Dear Guest, Thank you for sharing such positive feedback about your stay. it is great to know that you had a terrific stay with us and enjoyed our strategic location which is an ideal starting point for visiting the many attractions Cologne has to offer. Your positive feedback encourages our dedicated team members to continue maintaining the high standards that we set for ourselves We look forward to welcoming you back on a future occasion. Wishing you a very Happy New Year 2020! S.R. Robinson, Manager
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Hermann S wrote a review Nov 2019
London, United Kingdom1 contribution
Warning fraudulent activity! I have booked this hotel for £250 a night a business stay of 2 nights. The rooms are dated and I would rate them 2 star status. But the oddest thing is that the place closes at 11pm without night or emergency entrance. As I left the heavy key with pendant at reception I was forced to book another hotel and come back in the morning to collect my belongings. NOBODY WARNS ABOUT THIS WHEN YOU LEAVE THE KEYS. But apparently it is printed on the T&Cs somewhere.
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Date of stay: November 2019Trip type: Traveled on business
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Response from SR_Robinson_1, Manager at Dom Hotel Am Roemerbrunnen
Responded Nov 18, 2019
,,First of all we would like to thank you for your honest critic and we hope you had a safe journey back home. We would like to point out that the reception opening hours are clearly stated on our website as well as on the entrance door of the hotel. In addition, our team members inform all guests about the opening hours upon check-in. Furthermore we provide a 24-hours helpline for our guests. We regret that you did not leave our hotel happy. Should you ever be back to Cologne, we would be more than happy if you give us a second chance. Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-´´
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PRICE RANGE
$51 - $162 (Based on Average Rates for a Standard Room)
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
NUMBER OF ROOMS
16
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Frequently Asked Questions about Dom Hotel Am Roemerbrunnen
Which popular attractions are close to Dom Hotel Am Roemerbrunnen?
Nearby attractions include Cologne Cathedral (0.2 miles), NS Documentation Centre of the City of Cologne (0.07 miles), and Kolumba (0.2 miles).
What are some of the property amenities at Dom Hotel Am Roemerbrunnen?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Dom Hotel Am Roemerbrunnen?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Dom Hotel Am Roemerbrunnen?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Dom Hotel Am Roemerbrunnen?
Conveniently located restaurants include Hanse-Stube, Kuchi Mami, and Bastian's.
Is Dom Hotel Am Roemerbrunnen located near the city center?
Yes, it is 0.4 miles away from the center of Cologne.
Which languages are spoken by the staff at Dom Hotel Am Roemerbrunnen?
The staff speaks multiple languages, including English, German, and Turkish.
Are there any historical sites close to Dom Hotel Am Roemerbrunnen?
Many travelers enjoy visiting St. Ursula (0.3 miles), Heinzelmaennchenbrunnen (0.3 miles), and St Kunibert Basilica (0.6 miles).