It started off with confusing email correspondence. In the confirmation e-mail they stated we could check in until 11 pm. Afterwards we received a second e-mail stating check-in was only possible until 6 pm (!!!). Obviously we didn't make it at 6 and arrived there only to face a closed door. Tried calling, they didn't answer. Therefore, we were forced to book another hotel. We asked for a refund soon after. To our surprise they falsely claimed they tried to reach us (which they didn't), and that in fact they always pick up the phone to still allow check-in late at night (which they did't). After that last e-amil they simply ignored all our further requests and emails. Absolutely fradulent and terrible service. 0/10
Worst holiday accommodation EVER. Under no circumstances, do NOT book to stay in the Domspatz City Apartment via Dom Hotel Am Roemerbrunnen on Booking.com. We arrived at 8pm and couldn't get into the hotel to check-in, it had closed. Rang Booking.com to be told to access our key from a keysafe - not what our check-in instructions had said. We were then given rubbish verbal directions to the apartment. It is not in an apartment block, even though there is one called Domspatz City apartments. You enter through the back of a kebab shop, past the kitchen and store room, up 4 flights of tiny stairs with no lift (just great with heavy suitcases for a family of 5 for a fortnight's holiday), to what can only be described as a bedsit. The shower is in the hall/entrance area behind a curtain. The "lounge" contains 4 chairs and 4 single beds - not suitable for families at all. You can't put the kids to bed and stay awake, there isn't anywhere else to go. There were no glasses or bowls in the kitchen. The ridiculously loud noise (shouting) from the kebab and pizza shops below, plus the music from bars close by, plus drunk homeless people gathering on the street corner and arguing carried on until 4.30am. There were 2 adults and 3 kids. We had been travelling from Liverpool since 4am that morning and needed to sleep. What is worse, is that the cathedral (100m away) started ringing the bells at 7.30am the next day.... for hours. Even if you had gone with friends and stayed up drinking, you wouldn't want to be woken up to that. We literally couldn't stay so checked out THREE DAYS EARLY. We lost all our money (600 euro), that is how bad it was. NEVER, EVER STAY HERE. When we checked out they offered to swap us into a different apartment, but there was no way we could stay. It was awful. I don't have a photo, but if you look it up on Google streetview, the entrance is via the Istanbul kebab shop and the apartment is the top floor windows (4th floor) above the kebab shop... NOT the apartment block next door. (Which would have been equally as noisy to be honest. Drunk, homeless people gather to drink on the street corner). Finally, if you drive here, as we did, you will struggle to park to unload your car and then struggle to find anywhere to park. Be warned, its not what you want when you've been driving for hours. PS - I have never written a bad review before, but I feel I have to warn normal folks against going here. Only students used to living in hovels and being stoned all the time could possibly stay here.…
This hotel plainly denied to refund the booking amount against cancellation of booking; informed about cancellation 12 days in advance. Three executives of our company were to attend a trade fair in Germany (to be held between 30-Mar'2020 to 2-Apr'2020), and had booked 3 rooms in this Hotel through booking.com. The trade fair was called-off owing Covid-19. We intimated hotel and booking.com about the cancellation (that too 12 days in advance), however, both are passing the buck to each other, and not refunding the amount, which is around Euros 2.5k Very Very unethical behavior of both (Hotel & Booking.com). Pls be aware!
We had a deluxe apartment and double room for a family Christmas holiday (2 parents, 3 adult kids, 2 son-in-laws and 1 two year old). The apartment (across from the hotel) was huge, 2 big beds in each room, big living room and a kitchen table for 6. The shower plus a sink was in a separate room then the toilet (and another sink) which was super helpful with four adults in the room. The kitchen was fully equipped. The double room (in the hotel) was small but completely fine. Everything was spotless and the reception staff was very nice. Super close to the train station and virtually across the street from the Stadt museum, down the street from the Nazi Documentation Center and a very short walk to the center of town.
Warning fraudulent activity! I have booked this hotel for £250 a night a business stay of 2 nights. The rooms are dated and I would rate them 2 star status. But the oddest thing is that the place closes at 11pm without night or emergency entrance. As I left the heavy key with pendant at reception I was forced to book another hotel and come back in the morning to collect my belongings. NOBODY WARNS ABOUT THIS WHEN YOU LEAVE THE KEYS. But apparently it is printed on the T&Cs somewhere.