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Excelsior Hotel Ernst

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1,031 Reviews from our TripAdvisor Community

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Showing 591: English reviews
Tel Aviv, Israel
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Ernst hotel for 2 nights with our 6-years old son. \We had a huge room with incredible bathroom and were all treated fabulously by the friendly and efficient staff. Our son was particularly pampered, with hot chocolate and sweets before bedtime. Certainly one of the best hotels I've ever stayed in.

Helpful?
Thank ruvidar
Essex
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked 2 nights in a double room with extra bed for our daughter at 560 Euros total but upgraded to a two bedroom suite which was spacious and plush with coffee/tea and wifi. Reception staff helpful and welcoming. Breakfast very good. Nice central location next to railway station and quick link to airport, and opposite cathedral. A great weekend.

Helpful?
Thank Chris_from_Essex
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Wonderful hotel! We had a room with a spectacular view of the Dom. I thought because we booked the cheaper of the rooms it may not have a view so we were very happy. The staff were very attentive and helpful and all have excellent English. We used the sauna and gym which was really lovely and both the the... More 

Helpful?
Thank CRYWoLF C
new york
Level Contributor
83 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 1 week ago

The Excelsior Hotel Ernst is a lovely hotel. The check-in staff were welcoming and efficient. The room was very spacious with all the amenties including free beverages and wifi. The room service breakfast was great and it is centrally located for exploring the city. I would heartily recommend a stay.

Helpful?
Thank lenorenewyork
State of Bremen, Germany
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed her for one night. Really enjoyed the breakfast area (terrific the courtyard in summer time), the hotel bar. Think that the public areas in the hotel were in much better shape than my room, which felt old and tired. It may be the exception, I don't know.

Helpful?
1 Thank MMH_HB
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear MMH_HB, First of all I would like to thank you for staying with us and I hope you had a safe journey back home. We are delighted that you took the time to share your impressions with us and would lik eto thank you for your honest and constructive critisicm. We are taking your feedback very seriously and I... More 

Stratfield Mortimer, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Our stay for 2 nights was fine. The room was nice. Great location. What spoilt it all was the response of the staff after they returned our car from the garage. One of the alloy wheels had been scuffed. They insisted it had to be dealt with through their insurance. It took from August 2015 until May 2016 for the... More 

Helpful?
2 Thank Mubbsy
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Mubbsy, First of all I would like to thank you for taking the time for your feedback which we also received by email and replied to you. Please be assured that we are taking your feedback very seriously and discuss the lack of communication with the concerned department heads. This is absolutely not to our standard and we regret... More 

Irvine, California
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is located between the famous cathedral and the main railway station and with this location it is in the heart of the city. It is an elegant and traditional hotel with excellent service. I had one of the newly renovated rooms which was very nice and I can only recommend to ask for such a room. The breakfast... More 

Helpful?
Thank Cornelia H
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Cornelia H, First off all I would like to thank you for satying with us and for taking the time to comment your visit here on Tripadvisor. We do not take it for granted that you seek for sharing your positive feedback with us and we are delighted that you did. This is a wonderful motivation to all of... More 

Suisse
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Excelsior Ernst is our favorite place to stay when visiting cologne. Staying in a Grand Hotel like this is a unique experience. Staff is very friendly and motivated. They give you the feeling you being special and that they do care. The hotel itself is located most central in cologne. Just opposite of the dome and in walking distance... More 

Helpful?
Thank MarkEtKatharina
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear MarkEtKatharina, Thank you very much for visiting our hotel and we hope you had a safe journey back home. We really appreciate that you took the time to share your impressions with us and we are more than happy to hear that we are your favorite place in Cologne. This is a wonderful compliment to my entire team. We... More 

Miami, Florida
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Impressive setting next to the cathedral with best views. Elegant lobby with a warm welcome. Cosy rooms and great charming service. Breakfast a bit hidden with views to the courtyard but nevertheless superb. Teatime unforgettable with views to the cathedral.

Helpful?
Thank Mike P
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Mike P, Thank you for commenting the Excelsior Hotel Ernst on Tripadvisor. I am delighted to read that you have been pleased with our services and facilities and have forwarded your kind comments to my entire team. Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at... More 

The Hague, The Netherlands
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We spent one night with dog and 2 year old daughter plus another couple at Ernst. As always, the service was flawless and with a human touch. Especially exceptional were: efficiency in check in, dog bowls and blanket in room prepared, child bed with toys slippers etc prepared, sweets for our daughter brought to room at night. We felt extremely... More 

Helpful?
Thank S_Elser
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear S_Elser, Thank you very much for your wonderful comment on Tripadvisor. We really appreciate that you took the time to share your feedback with us and we are delighted that you and your family enjoyed staying with us. It is our daily endeavour of creating unforgettable stays for our guests and we are more than happy abour your compliments.... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Excelsior Hotel Ernst Koeln
Cuisines: German, European, Central European, French
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting

Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range: $177 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
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