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Excelsior Hotel Ernst

Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia Germany
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Traveler (954)
Room & Suite (390)
Dining (107)
What is Travelers’ Choice Best of the Best?
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#3 of 283 hotels in Cologne
2021 Travelers' Choice Best of the Best
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Fitness / spa locker rooms
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Room service
Laptop safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Historic Hotel
Languages Spoken


Full view
100Great for walkers
Grade: 100 out of 100
156Restaurantswithin 0.3 miles
75Attractionswithin 0.3 miles
1603Reviews13Q+A100Room tips
Traveler rating
  • 1,219
  • 267
  • 64
  • 33
  • 20
Time of year
Traveler type
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  • English
Popular mentions
James1962186338 wrote a review Nov 2020
London, United Kingdom72 contributions147 helpful votes
I used to write copious, and secretly rather witty, reviews for this site which, erroneously I bet, then claimed I had been read by over 50,000 people. I am returning to the reviewing fray in a bid to get my readership up by one because, if nothing else, Joe Public must be made aware of hotels like the Excelsior. The derivation of the name is not, as some might suppose, a computer application of some use, but a verb, ‘excel’, to be damn good at something and the Excelsior does exactly what it says on the rather glamorous 1930’s entrance. It excels. It is damn good at everything. Aside from a slight misunderstanding over breakfast charges, the guilty party may or may not be another site or my own latent stupidity but I would have to describe this as one of the best hotels I have ever stayed in. It flitted that lovely medium between modern and art modern, if you get my drift? In other words, it wasn’t some frightfully sterile new hotel with a ‘brand’ and all the charm of a Klu Klux Klan memorial party, it was a traditional hotel, one with charm and history but in the Rolls Royce category of comfort. The staff were, quite frankly, spectacular and must have been to the Franz Beckenbauer school of management because they were a team, pulling together for the general pleasure of the three guests. This in turn gives me a chance to thank and congratulate them personally. Ave! Salute! Thanks.
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Date of stay: November 2020
Trip type: Traveled on business
1 Helpful vote
Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded Nov 20, 2020
Dear James, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne. We appreciate that you have taken the time to share your comments here on TripAdvisor. We are indeed very proud of combining modern features with classic, elegant style. Furthermore we would like to thank you for your comments about our wonderful staff. It is always a pleasure to read and share such great feedback. We do hope that we will have the opportunity to welcome you again in the future. Kind regards, EXCELSIOR HOTEL ERNST
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Siweg81 wrote a review Oct 2020
Bording, Denmark18 contributions4 helpful votes
I like to start with the most important thing: the people (staff). Everywhere you look, smiling people. You literally feel welcome as a guest. A special thank to Ben, the young man who fetched us at the Cologne/Bonn Airport; the young lady with the dark hair at the restaurant. (Unfortunately we did'nt have her name, but obviously she had asian roots), and finally the lady of the room service, who brought our in-suite meals, as we arrived lately. The room was very clean and decorated, even when some pieces of furniture already show up small damages of everyday duty. The view from our suite was quite ugly. At our last stay back in 2017, we had a handsome suite with looks at the Cathedral - this time, we had a look at a office building. Surprisingly, our suite back in 2017, was a lower category, than this one. A pity. The provided in-suite fruit and chocolate was tasty! At breakfast in the "Hanse Stube", everything was in order! The staff was attentive and the provided buffet was formidable. The restrooms below the lobby, near the restaurant "Taku", stinks of sewer. I was in doubt, whatever I want to give this review 4 or 5 stars. I think, it must be the overall experience that counts, so 5 will suit perfectly :)
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Date of stay: October 2020
Sleep Quality
1 Helpful vote
Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded Nov 8, 2020
Dear Siweg81, Thank you for taking the time to share your experience following your recent visit. We always strive to created individual moments for our guests and are delighted that you had such a pleasant stay with us, even if the view from your suite did not come up to your expectations this time. For your next visit, we will be happy to reserve one of our Suites with Cathedral view for you. We also appreciate your kind words about our staff and have shared your feedback with the whole team. This is a great motivation to all of us. In addition, we would also like to thank you for your note regarding the smell in the washrooms. Please be assured that we have already eliminated it. It would be our great pleasure welcoming you again soon. Kind regards, EXCLESIOR HOTEL ERNST
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Ashley d wrote a review Sep 2020
Marlborough, United Kingdom273 contributions141 helpful votes
This hotel could not be better located: right opposite the Cathedral. Staff were more than helpful and, despite Covid restrictions everything worked well. The room we had was superb and breakfast worked well. A mix of table service and buffet. Definitely as good as the best anywhere.
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Date of stay: September 2020
Sleep Quality
1 Helpful vote
Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded Sep 24, 2020
Dear Ashley D, Thank you very much for choosing the Excelsior Hotel Ernst. Your kind review is exactly the type of experience we strive to create for each guest and we are delighted to hear that we were able to create lasting memories for you. We are indeed very fortunate with our location right in the heart of Cologne. We do hope that we will have the opportunity to welcome you again in the future. Kind regards EXCELSIOR HOTEL ERNST
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VIE-exPat wrote a review Sep 2020
Vienna, Austria19 contributions34 helpful votes
Not many historical buildings in Köln happily this hotel is in tip top condition. Every corner of this hotel is well maintained. The restaurants were flawless and the bar/ lobby evoke an old world charm. The staff was at all times very friendly and helpful. I stayed in a Grand Deluxe Room (was happily upgraded) , well appointed and thought out. While I was in the new(ish) wing of the hotel, you wont notice the difference as they have gone to great trouble to keep a continuity of style. They do a great job of keeping the hotel safe and clean. I highly recommend this hotel if you travel to Cologne (dont worry about parking as they have an excellent valet parking service). In days of Corona there is plenty of choices when it comes to choosing a hotel, I would say that while this is an expensive hotel it is worth it for the following reasons: Outstanding quality Location Attentive personalized friendly service (this always helps separate the good from the great)
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Date of stay: September 2020
2 Helpful votes
Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded Sep 23, 2020
Dear VIE-exPat, Thank you very much for choosing the Excelsior Hotel Ernst. We always strive to create individual moments for our guests and are delighted that you had such a pleasant stay with us. Your feedback is most encouraging in our quest for quality and highest standards of service. It is always a pleasure to read and share such great reviews. We do look forward to welcoming you back on many more occasions. Kind regards EXCELSIOR HOTEL ERNST
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GIORGIO KALOFYRIS wrote a review Jul 2020
Cologne, Germany1 contribution
Restaurants concrete number of choices gives bigger guarantee for more fresh food. The Hotel is a Holiday for itself yoi could spent all weekend in it. Especially if you like slow food is excelent to have.
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Review collected in partnership with this hotel
Date of stay: July 2020
Sleep Quality
$209 - $399 (Based on Average Rates for a Standard Room)
excelsior hotel cologne
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
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Frequently Asked Questions about Excelsior Hotel Ernst
Which popular attractions are close to Excelsior Hotel Ernst?
Nearby attractions include Cologne Cathedral (0.03 miles), Kolner Philharmonie (0.2 miles), and Museum Ludwig (0.2 miles).
What are some of the property amenities at Excelsior Hotel Ernst?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Excelsior Hotel Ernst?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Excelsior Hotel Ernst?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Excelsior Hotel Ernst?
Conveniently located restaurants include Hanse-Stube, maiBeck, and Kuchi Mami.
Are there opportunities to exercise at Excelsior Hotel Ernst?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does Excelsior Hotel Ernst have an airport shuttle?
Yes, Excelsior Hotel Ernst offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Excelsior Hotel Ernst located near the city center?
Yes, it is 0.2 miles away from the center of Cologne.
Are any cleaning services offered at Excelsior Hotel Ernst?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Excelsior Hotel Ernst?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Hotel Ernst offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.