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Excelsior Hotel Ernst

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1,059 Reviews from our TripAdvisor Community

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Showing 607: English reviews
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our two days in Cologne were maximized in all regards by staying at Excelsior Hotel Ernst. Our room was almost a mini-suite, staff were superb, and the hotel's proximity to train station, cathedral, Romano-Germanic Museum, Cologne's old town and riverfront cannot be matched. THE place to stay, without question.

Helpful?
Thank Beverly B
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Beverly, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on tripadvisor. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a great motivation to all of us. We hope to welcome you back in Cologne very soon... More 

Singapore, Singapore
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Review of the Excelsior Hotel, Cologne. A very excellent hotel. Everything that one relies on when staying at a five star hotel, and more. Beautiful room with full amenities that is designed for comfort and convenience, but remains polished and plush. Lady who checked us in was warm and friendly, and brought us up to the room to show us... More 

Helpful?
1 Thank Valerie G
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Valerie, Thank you very much for your detailed and positive comment on the Excelsior Hotel Ernst. We are delighted to read that you have been pleased with our services and facilities. Your feedback is a wonderful motivation to my entire team. Looking forward to welcoming you again at our hotel in the not too distant future we remain For... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel location could not be more perfect - just in the centre and by the Cathedral. Staff were extremely helpful and friendly. Bedroom was super cozy and comfortable. I'd certainly recommend this hotel and would stay there again.

Helpful?
2 Thank Carlos P
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Carlos, Thank you very much for staying with us and for your positive feedback. This is a wonderful motivation to my entire team. All of them are striving for the very best everyday and to make every moment from our guests an unforgettable memory. We hope to welcome you back in Cologne very soon and remain With best regards,... More 

Bangkok, Thailand
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are living in Thailand and this summer we travelled through Austria and Germany. Our last 3 days we spent in Cologne at this great hotel. We know Cologne very well as we are original from the Netherlands. This is the best location to stay. We booked a suite with a big seperate living room. Our 5 year old son... More 

Helpful?
2 Thank CRokers
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear CRokers, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on tripadvisor.com. We are very happy about your positive evaluation and your lovely feedback. We will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in... More 

Minnesota
Level Contributor
154 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Let me preface this by saying I am posting this review upon booking. I wanted to write a review for people to have some information before they book their Cologne hotel. This hotel has a wonderful family package that gives you 50% off the second room for children 12 and under. It additionally caters specifically to children - it offers... More 

Helpful?
1 Thank Alicia G
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Alicia First of all thank you very much for your booking and your recommendation to other travellers. We are striving our best to offer packages that meet the expectations of all of our guests. We are very happy that like our familiy package and we are looking forward to welcoming you soon and remain With best regards, Henning Matthiesen,... More 

Dollar, United Kingdom
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Last time I was here, I wrote a somewhat grumpy review that in retrospect was probably completely unfair. Arriving this evening after a much delayed near 6 hour train journey only made enjoyable by the en-route friendship of a young German lady who went out of her way to help me get on the right train after cows had blocked... More 

Helpful?
2 Thank Shinergise
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Shinergise, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on tripadvisor. We are very happy that we had the chance again to convince you about our service and quality. Thank you very much for your positive evaluation, we will share your compliments with the entire team. This is... More 

London, United Kingdom
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Situated right by the Cathedral. Limited parking (about six spaces), but there is a car park opposite the Hotel. Staff are helpful, well-dressed. One of them took our luggage to our room (although I did not request it); another offered to take my car to the public car park -to which I agreed -he actually managed to procure a space... More 

Helpful?
2 Thank Paul S
catskills and palm beach
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Location, rooms, staff and service at Excelsior Hotel Ernst Cologne are terrific! Just a few steps across the platz from the station... just a few steps from the Cathedral... yet the hotel remains a quality, quiet haven. The staff is very professional and accommodating. Our room was recently renovated. Lovely decor with plenty of amenities and soundproof to the street.... More 

Helpful?
2 Thank travelersf&e
Calistoga, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 17, 2016

We were extremely impressed with the quality and service offered at this excellent hotel. The public rooms, guest rooms, and facilities are magnificent and perfectly maintained. The service is exceptional and we thoroughly enjoyed their excellent Sunday brunch. An oasis in Koln and as comfortable as it is luxurious. Bravo. Well done.

Helpful?
2 Thank cabgrower
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 14, 2016

Hello, I'm staying the Excelsior suite right now. It is my 5th time in the hotel. The service is good, people are very polite, the room service is perfect, but they have the worst internet connection out of all 5 starts hotel I've ever been to. Yesterday I was required to urgently upload 1gb file. I tried to do it... More 

Helpful?
2 Thank Denis D
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Denis D, We would also like to apoplogize for the inconveniences here on Tripadvisor. We deeply regret that there have been some issues with the internet during the first night of your stay with us and that our staff has not been able to help you. Please be assured that this is not to our standard and we talked... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Excelsior Hotel Ernst Koeln
Cuisines: German, European, Central European, French
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting

Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range: $201 - $610 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
#3 Family Hotel in Cologne
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