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Excelsior Hotel Ernst

Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia Germany
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Traveler (1112)
Room & Suite (441)
Dining (131)
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About

#2 of 264 hotels in Cologne
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Parking
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, German

Location

Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia Germany
Name/address in local language
Excelsior Hotel Ernst
1,751Review14Q+A100Room tips
Traveler rating
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  • 24
Time of year
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Mike H wrote a review Apr 14
1 contribution
All staff I interacted with went above and beyond to make this a wonderful experience. I was in town for 3 concerts for a total of 9 nights at this hotel. Accommodations were top-notch, housekeeping was on-point. Calling out a few employees: Concierge Josef, Concierge Hae-Nam. Each put in a lot of effort to ensure I had everything I needed and also helped with reservations, suggestions for things to do, etc. Finally, the staff in F&B, specifically Henrik; we were in town for many days and met up with friends from across the world. Henrik ensured that we were always taken care of in the bar, and even kept the evening going late for us at our request. This truly added to the trip and I can honestly say that without the exemplary customer service given by Henrik that our enjoyment of the hotel would have diminished. Highly recommend this property!
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Date of stay: April 2024
Value
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded 2 days ago
Dear mikehK8127MQ, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne. We appreciate that you have taken the time to share your comments here on TripAdvisor. It has been our pleasure to have you with us and we are more than happy that you enjoyed your stay that much. We are very delighted about your positive evaluation and we will share your compliments with the entire team, especially to the mentioned persons. We do look forward to welcoming you again in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jiten S wrote a review Mar 2024
Mumbai, India3 contributions10 helpful votes
The location was the best, room was the best in Koln and I would rate it better than many if not all hotels in Germany. The staff is very good and friendly. The rooms are very modern and luxurious. I would only stay in the hotel each time I visit Koln
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Mar 13, 2024
Dear JitenS83, thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience during your stay at our hotel. It's truly heartening to know that you found our location to be the best, and that you consider our rooms to be superior to many, if not all, hotels in Germany. We strive to provide a modern and luxurious experience for our guests, and we're delighted to hear that this resonated with you. Our team takes great pride in providing excellent and friendly service, and it's fantastic to learn that you had such a positive interaction with them. We appreciate your kind words and the trust you've placed in us. We look forward to welcoming you back on your next visit to Cologne, and if there's anything specific you'd like for your future stays, please don't hesitate to let us know. Safe travels and warm regards, Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew F wrote a review Feb 2024
Sydney, Australia105 contributions82 helpful votes
This is a grand old 5 star hotel with an excellent location, right at the Cologne Train Station and directly across from the Cathedral. My Classic Double Room felt spacious, as did the bathroom with big shower and separate bath. It was luxuriously appointed in the style befitting the overall hotel, and looked out onto the hotel’s central courtyard. Although there were some very minor housekeeping issues, the room was clean and well presented, and very suitable for my 2 night stay. Staff were friendly and very attentive.
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Date of stay: January 2024
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Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Mar 4, 2024
Dear Andypf, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay at our grand old 5-star hotel and found the location to be excellent, right at the Cologne Train Station and with a view of the Cathedral. It's wonderful that you appreciated the spaciousness of your Classic Double Room, the well-appointed bathroom with a big shower and separate bath, as well as the luxurious decor that complements the overall style of the hotel. The view of the hotel's central courtyard adds to the charm of the room. We appreciate your understanding regarding the minor housekeeping issues, and we apologize for any inconvenience caused. Rest assured, we will address these concerns internally to ensure they are rectified promptly. It's fantastic to hear that our staff were friendly and attentive during your 2-night stay. Providing excellent service is a top priority for us, and we're glad it made your experience memorable. We look forward to welcoming you back for another delightful stay in the future. Best regards Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sheo333 wrote a review Feb 2024
London, United Kingdom20 contributions21 helpful votes
My husband and I went for a long weekend to Cologne, travelling from London to Cologne via the Eurostar. The first positive aspect is that the hotel is a 2 minute walk from our train platform - it is so centrally located, next to the train station and the incredible Cologne Cathedral. The hotel feels like a very nice mix of old school and modern glamour. Our room was lovely. It was beautifully decorated and everything is luxurious and cozy - perfect combination. The bathroom wasn't big but it was immaculate and very elegant. My only issue came when I caught my foot on the weight scale that is in the bathroom - don't know why anyone would feel the need to weigh themselves on a getaway and certainly not great addition to a small bathroom! The breakfast was excellent and the staff were lovely. The breakfast was held in a beautifully decorated room with smaller rooms off it. For breakfast lovers, you won't be disappointed - they start early and have a large range of choices. We had a pre dinner drink at the bar on our first night. It's a very interesting small ball with a kind of burnt orange leather meets deep wood decor. The drinks were good but the accompanying bar snacks were inedible. Felt like they were trying to reinvent the wheel and failed. One was ketchup crisps..it's a no. We got an excellent recommendation for dining from the concierge on the first night and and another from a different concierge on our second night, despite it being a Saturday night. We thoroughly enjoyed our short stay at the Excelsior and wouldn't hesitate to recommend it to other travellers looking for luxury and coziness.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Feb 19, 2024
Dear Sheo333, Thank you so much for taking the time to share your detailed and positive review! We are delighted to hear that you and your husband enjoyed your long weekend at our hotel in Cologne. We appreciate your kind words about our central location, with convenient proximity to the train station and the Cologne Cathedral. It's wonderful to know that you found the hotel's ambiance to be a delightful blend of old-school charm and modern glamour. We apologize for the inconvenience regarding the weight scale in the bathroom and appreciate your feedback on that matter. We'll certainly take this into consideration for future improvements. We're thrilled that you enjoyed the beautifully decorated breakfast room and the extensive breakfast options. It's also great to hear that the staff left a positive impression on you, providing excellent dining recommendations and ensuring you had a pleasant stay. Your feedback on the bar snacks is valuable, and we'll review the offerings to ensure a better experience for our guests. Thank you for choosing the Excelsior, and we sincerely appreciate your recommendation. We look forward to welcoming you back in the future for another luxurious and cozy experience in Cologne! Warm regards Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chandra D wrote a review Dec 2023
Kansas City, Kansas9 contributions
Incredibly lovely stay. Gorgeous room (208) as large as our first apartment. Excellent service from all staff. Great location near the Dom (cathedral) making it ideal especially for the Dom Christmas Market, without the noise of the performances or construction work going on in the area.
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Date of stay: December 2023
Value
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Trip type: Traveled as a couple
Room Tip: Also excellent breakfast, worth splurging for if you are trying to decide between a with or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Dec 22, 2023
Dear ChandraNH, thank you for sharing your wonderful experience with us! We're delighted to hear that your stay was a wonderful start to the Christmas season. It's fantastic that you enjoyed our gorgeous room, especially Room 208, and we're pleased to have provided a spacious and comfortable environment for you. Our team takes pride in delivering excellent service, and it's heartening to know that you received such positive interactions with all our staff. Thank you for choosing us to be a part of your Christmas season, and we look forward to welcoming you back in the future! Warm regards Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jim M wrote a review Dec 2023
Warwickshire11 contributions29 helpful votes
Everything about this hotel was fabulous from the moment we arrived. The staff are exceptional and nothing is too much trouble. If you go to Cologne - stay here. Perfectly situated to get everywhere in Cologne and beyond. Could not fault it.
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Date of stay: December 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Dec 18, 2023
Dear JSM44, thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a perfect stay with us! Your kind words about our exceptional staff and their dedication to providing excellent service truly warm our hearts. It's fantastic to know that the hotel's location amazed you convenient for exploring not only Cologne but also the surrounding areas. We strive to offer a seamless and enjoyable experience for our guests, and we are delighted that we could meet your expectations. We are honored to have had the privilege of hosting you, and we hope to have the pleasure of serving you again soon. Warm regards Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zannyzoe wrote a review Dec 2023
Stevenage, United Kingdom8 contributions7 helpful votes
We stayed beginning of December. It was a family weekend away to visit the Christmas markets. The hotel was so pretty, rooms are so comfortable and have everything you need. Staff are so friendly and helpful. It’s in the perfect location so you can walk to everywhere. Would definitely recommend staying here.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Dec 13, 2023
Dear Zannyzoe, thank you for your wonderful review! We are delighted to hear that you enjoyed your family weekend away at our hotel during the festive season. It's fantastic to know that we amazed you right away with the hotel and facilities. We take pride in providing a pleasant and convenient experience for our guests. Your recommendation means a lot to us, and we look forward to welcoming you and your family back for another enjoyable stay. Best regards Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roam60591482204 wrote a review Dec 2023
Sofia, Bulgaria1 contribution
The staff is perfect, the breakfast is fantastic, and the location could not be better. The only problem is the restaurant. It was fully booked for three weeks ahead. Also, the room service menu is very poor: burgers and only two main dishes, so that, we had to go out every evening, even for a birthday celebration.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Dec 13, 2023
Dear Roam60591482204, thank you for choosing our hotel and taking the time to share your feedback. We appreciate your positive remarks of a five star review about our staff, fantastic breakfast, and ideal location. We regret to hear about the challenges you faced with the restaurant and limited room service menu. Please accept our sincere apologies for any inconvenience caused. We value your input and will review our dining options to provide a more varied and accessible experience for our guests. We hope to have the opportunity to welcome you back and offer an improved dining experience on your next visit. Best regards Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rowlett9105 wrote a review Dec 2023
Rowlett, Texas289 contributions185 helpful votes
I booked the Excelsior awhile ago because the reviews on TA were really good. Now I’m looking at the reviews and I must say I’m somewhat surprised at some of the negative reviews lately. We just spent 2 nights and I thought the hotel was magnificent. The hotel is spotless. I even looked for dust and couldn’t find any. The room was one of the best rooms I’ve stayed in. The staff are wonderful. Housekeeping was great. We left our room and turned on the light to request the room be made up. We came back less than an hour later to drop off some things we bought at the market and the room had already been cleaned. Heater in the bathroom floor was a very nice touch. The bathroom itself was beautiful. The location can’t be beat. Across the street from the cathedral and Christmas market. Turn down service was offered but we didn’t need it. All and all this hotel couldn’t have been better. We met some people while talking about the train strike and they felt the same way.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Dec 13, 2023
Dear Rowlett9105, Thank you for taking your time to give us feedback about your recent stay with us! We are thrilled to hear that your recent stay at Excelsior was nothing short of wonderful. Your kind words about the cleanliness, room quality, and our attentive staff are truly appreciated. We take pride in providing a spotless environment and exceptional service, and it's rewarding to know that we met your expectations. The central location, along with thoughtful touches like the bathroom heater, adds to the overall positive experience. We're grateful for your recommendation and look forward to welcoming you back on your future visits. Safe travels! Best regards Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yvonne f wrote a review Dec 2023
Chichester, United Kingdom2 contributions
The man on reception was very rude and told us to come back at 3pm check in time, which we understand but no offer of looking after our suitcases and was quite put out when we asked him to tale them. We were then given a double room when the booking clearly stated twin and the other gentlemen at reception was very rude about that too and said they would send someone to split the bed at some point! The hotel is grand but very dated and shabby. Rooms are large. Shower cubicle leaked so we had to use all the towels every day to mop the floor after showering. Not good for the environment! The hotel was full but we never saw any people which is fine as there are not a lot of lift options. Other ladies on reception were great, super friendly and helpful not like the 1 guys we spoke to on arrival. They gave us tea making facilities as room only came with coffee. The hotel is in a good location right opposite the cathedral and christmas market. Most places in Cologne are walkable but it was raining so much when we were there we got the little train round which is also just over the road. Sightseeing bus dis us for one day too as unknown to us the Sunday was Sunday of the Death and everything was closed, markets included so check that date out if you're going. We didn't eat in the hotel but had a few drinks in the bar. Very expensive but I guess you get that at "5" star hotels Not too many places nearby to eat and McDonald's next door doesn't even do breakfasts. Restaurants are few and far between so we ended up down by the river a few nights for dinner. More places to eat down there and had some good food. We also did a 2 hour afternoon boat trip which was great for £20. They had a band and singers, all very festive. Table service too with everyone having their own allocated seating so no rushing to get a seat. Food wasn't hot that we ordered and had to be sent back. Wouldn't go back to Cologne but was nice for the one visit. We were from the UK but the review won't let me change it without typing it all again
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Date of stay: November 2023
Value
Location
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kimiko Mücke, Guest Services / Front Office at Excelsior Hotel Ernst
Responded Dec 13, 2023
Dear 872yvonnef, thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the inconveniences you encountered, especially with the reception and room allocation. Your comments are taken seriously, and we will address these issues internally to ensure a smoother and more accommodating check-in experience. We appreciate your recognition of the hotel's grandeur and the helpfulness of our female reception team. Regarding the environmental impact, we understand your concern and will explore more sustainable practices, particularly regarding the towel usage. We are pleased to hear you enjoyed the hotel's central location and the festive atmosphere of Cologne. Your insights into local dining and activities are valuable. We apologize for the disappointments during the boat trip and the challenges with the Sunday closure. Your feedback helps us improve our guest experience. We regret that your visit did not meet expectations, and we hope you might reconsider for a future stay, providing an opportunity to showcase the improvements we're making. Best regards Kimiko Mücke Training & Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$278 - $410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excelsior hotel cologne
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
NUMBER OF ROOMS
134
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXCELSIOR HOTEL ERNST - Updated 2024 Prices & Reviews (Cologne, Germany)

Frequently Asked Questions about Excelsior Hotel Ernst
Which popular attractions are close to Excelsior Hotel Ernst?
Nearby attractions include Cologne Cathedral (0.03 miles), Kolner Philharmonie (0.2 miles), and Museum Ludwig (0.2 miles).
What are some of the property amenities at Excelsior Hotel Ernst?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Excelsior Hotel Ernst?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Excelsior Hotel Ernst?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Excelsior Hotel Ernst?
Conveniently located restaurants include Kuchi Mami, Hanse-Stube, and maiBeck.
Are there opportunities to exercise at Excelsior Hotel Ernst?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Excelsior Hotel Ernst have airport transportation?
Yes, Excelsior Hotel Ernst offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Excelsior Hotel Ernst located near the city center?
Yes, it is 0.2 miles away from the center of Cologne.
Are any cleaning services offered at Excelsior Hotel Ernst?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Excelsior Hotel Ernst?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Hotel Ernst offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.