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Excelsior Hotel Ernst

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1,042 Reviews from our TripAdvisor Community

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Showing 599: English reviews
Calistoga, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We were extremely impressed with the quality and service offered at this excellent hotel. The public rooms, guest rooms, and facilities are magnificent and perfectly maintained. The service is exceptional and we thoroughly enjoyed their excellent Sunday brunch. An oasis in Koln and as comfortable as it is luxurious. Bravo. Well done.

Helpful?
Thank cabgrower
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hello, I'm staying the Excelsior suite right now. It is my 5th time in the hotel. The service is good, people are very polite, the room service is perfect, but they have the worst internet connection out of all 5 starts hotel I've ever been to. Yesterday I was required to urgently upload 1gb file. I tried to do it... More 

Helpful?
1 Thank Denis D
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

No air conditioning (as with most German hotels) which wasn't fun in one of the hottest German days on record. The bar fridge is free and stocked regularly which is great and the staff are incredibly helpful. During my stay, there was extensive construction around the area causing the tap water to be brown for a day. Not fun at... More 

Helpful?
1 Thank 42dan3
Manchester, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

From the moment we arrived the hotel was first class. Great location in the city, we arrived by train so 2 minute walk from the station. Check in was quick and we were escorted to our room. Room #126 was nice. Great shower and comfy beds. Free minibar was a bonus. Staff throughout the stay were exceptional. Treated ourselves to... More 

Helpful?
Thank DaveyB91
Lecanto
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is great location right opposite the cathedral and has valet parking which makes it very convenient. The staff where friendly and helpful. On the downside the a/c was very poor and it was hot when we where there! 22 euros fro internet access in todays world is a rip off and 29 for breakfast was an easy pass for... More 

Helpful?
1 Thank legend1836
Miami
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is probably the best hotel in Cologne. It's right across from the Cologne Cathedral which is the main site in Cologne and the most visited church in Germany. The Excelsior Hotel's style is traditional German and it is beautiful! The service was excellent! The staff were courteous, friendly, and very efficient. The rooms are spacious and clean, the food... More 

Helpful?
Thank TravelpeopleMiami
New York City, New York
Level Contributor
135 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I knew this would be a great place because it was right across the street from the cathedral. You couldn't have a better location in the city. The bed was very comfortable and breakfast was exceptional. It was one of the best, if not the best breakfast we had on our 5 week vacation. Also, the bar is really beautiful... More 

Helpful?
Thank Europeantraveler0504
Winsford, United Kingdom
Level Contributor
120 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel previously and the standards were always very high.The reception staff are always very friendly and helpful and the rooms are comfortable.On the last couple of occasions the restaurant in particular has declined significantly. This is disappointing because it was the main reason for staying at this particular hotel.

Helpful?
Thank Graham C
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Graham C, First of all I would like to thank you for staying with us again and for taking the time to share your impressions. We deeply regret that we could not reach your expectations and would like to assure you that we are taking your constructive criticism very seriously. We will discuss your advise with our executive chef... More 

Tel Aviv, Israel
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Ernst hotel for 2 nights with our 6-years old son. \We had a huge room with incredible bathroom and were all treated fabulously by the friendly and efficient staff. Our son was particularly pampered, with hot chocolate and sweets before bedtime. Certainly one of the best hotels I've ever stayed in.

Helpful?
Thank ruvidar
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear ruivdar, First of all I would like to thank you for visiting the Excelsior Hotel Ernst. It has been our pleasure to read your wonderful compliment and we are delighted that you name us as one of the best hotels. This is amazing and a compliment for the entire team. So again, thank you very much and we hope... More 

Essex
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Booked 2 nights in a double room with extra bed for our daughter at 560 Euros total but upgraded to a two bedroom suite which was spacious and plush with coffee/tea and wifi. Reception staff helpful and welcoming. Breakfast very good. Nice central location next to railway station and quick link to airport, and opposite cathedral. A great weekend.

Helpful?
Thank Chris_from_Essex
excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst, responded to this review

Dear Chris_from_Essex, Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Excelsior Hotel Ernst Koeln
Cuisines: German, European, Central European, French
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting

Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range: $182 - $1,075 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Family Hotel in Cologne
#3 Business Hotel in Cologne
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