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Excelsior Hotel Ernst

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Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia Germany
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Traveler (964)
Room & Suite (430)
Dining (115)
What is Travelers’ Choice Best of the Best?
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About

#2 of 286 hotels in Cologne
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Parking
Wifi
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Room service
Safe
Laptop safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
English, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
167Restaurantswithin 0.3 miles
75Attractionswithin 0.3 miles
1632Reviews13Q+A100Room tips
Traveler rating
  • 1,242
  • 269
  • 67
  • 34
  • 20
Time of year
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  • English
Popular mentions
m1nkeh wrote a review Dec 2021
Amsterdam, The Netherlands14 contributions
Really enjoyed our stay at the Excelsior in Cologne, the service was excellent, the food was excellent and it was fun to spend Christmas away with a little luxury. As a base for exploring Cologne, you couldn't really go wrong with this property, would recommend certainly!
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded 2 weeks ago
Dear m1nkeh, thank you very much for your kind feedback on Tripadvisor. We are glad to read that you enjoyed your stay with us and recommend especially our excellent service and food. Thank you very much for choosing us as your place to stay in Cologne. It would be a pleasure for us to welcoming you back soon at the Excelsior Hotel Ernst.
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Ingrid N wrote a review Dec 2021
London, United Kingdom165 contributions23 helpful votes
I was so looking forward to my trip to Cologne with my niece as we had to cancel from the previous year due to Covid. On check-in we decided to upgrade to a suite which was a very large sitting room facing the Dom, a large bedroom and bathroom. the bathroom is in need of upgrade, it had a bath/shower combo which was very high to climb into, not ideal. A walk-in shower and separate tub would always be my preference. The wi-fi was patchy and not available in the bedroom, I had to ask for a plug-in hotspot for that room. The TV only had one English speaking channel, BBC News even though it listed various others, ITV etc. these were not available - I did mention this to the front desk but they couldn’t help. The breakfast in-room dining was misleading, it did not mention that there was one inclusive price for everything. We ordered tea first in the morning which duly arrived (there was no kettle in the room) and later we ordered a basic breakfast of a bakery basket and cheese/meat plate - for this they charged 60 EUR (all inclusive breakfast price) however they also charged the tea service seperately at 19 EUR - I did talk to the front desk and they did reduce it by 30 EUR however not great value and to be honest, with a suite upgrade that we paid for it would have been nice if the rate included breakfast. Overall a disappointing experience which was a real shame.
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: If choosing a Dom view room, the church bells start ringing around 5:30am so keep your window...
See more room tips
1 Helpful vote
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Response from Kimiko Akiyama, Sonstige at Excelsior Hotel Ernst
Responded 2 weeks ago
Dear Ingrid, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne. We regret that we have not met your expectations regarding your chosen room category and would like to assure you that we do offer a wide variation of different categories with variety sizes and furniture. Our reservation team will be pleased to advise you on your next booking. Please be assured that we will take a note regarding your favorites and will be happy to provide a matching room for your next stay. We have read your remark regarding the room service breakfast and please allow us to add that you ordered our continental breakfast for 25 EUR per person and not the whole breakfast selection for 36 EUR per person. The price of 60 EUR are composed by the continental breakfast and the roomservice fee of 10 EUR. Our roomservice team is always happy to assist you with any further questions or wishes regarding your orders. Nevertheless we will discuss your feedback regarding the room service and the technical issues with the appropriate teams. Our technical department will also check the tv in your recent room because we offer more than one English channel and we are sincerely sorry that we were not able to find a solution during your stay. Creating memorable moments for our guests is what we strive and work hard for every day and we are truly sorry that we did not manage to do so during your recent stay with us. We hope to welcome you again at the Excelsior Hotel Ernst and to convince you of our hotel during your next stay.
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xsauth wrote a review Dec 2021
Freising, Germany430 contributions205 helpful votes
Stayed for 1 night, two adults and 7yr old kid, and booked via LHW. Overall - wonderful place, old-fashioned feeling and very warm, attentative service. Before coming, we exchanged a couple of communications via email and they were responsive and detailed. Upon arrival we got triple upgrade - which I was really surprised, even we've booked via LHW / status tier. The room we got was amazing - very spacious, super design and unusual shape, with extra bed for the kid already arranged. Nice touches like free minibar and ultra quick room service with some home made sweets. Hotel interior was nicely decorated for festive season (also exterior as well, not just inside), with special attention to Ginger House at the lobby, where the kid got complimentary treats, as well as we bought back home traditional Stollen. Breakfast was good and included for LHW members, yet the room itself was very dark, with dimmed lights, which perhaps is nice for a dinner, but looks strange at the breakfast time. Food was mix of buffet and a la carte, high quality and great taste (incl their specialty dish). All at all - great and truly luxury experience, a bit overpriced due to special season, but nevertheless a beautiful stay, well relaxed and enjoyed. Would stay again if in Cologne.
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Date of stay: December 2021
Rooms
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Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded 2 weeks ago
Dear Aleksejs, thank you very much for taking your time to give us feedback. Lovely to hear that the Excelsior Hotel Ernst truly exceeded your expectations. Your kind words are very much appreciated and will be shared with the whole team. We really hope that you enjoyed our traditional Stollen at home with your whole family! Your review is a great motivation to us! We always strive to create a special experience for each guest and are delighted that we managed to do so during your visit and it would be a pleasure to welcoming you back soon at the Excelsior Hotel Ernst in Cologne.
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MAGzrh wrote a review Oct 2021
Zollikon, Switzerland225 contributions202 helpful votes
I stayed apparently in a renovated room for a short night. Checked in at 2300 and checked out at 0630. I found the room NOT being in a good shape. Slightly run down, tiny shower, no single usage bathgels (in covid times), slight mold in the shower and incredible dirty air filters (see picture). I dont want to know how it looks behind these walls if the guest can already see that….. The beds are far from being comfortable (at least my subjective feeling) I am not a regular Cologne guest for the moment but certainly will not come back to this hotel. Way for improvement
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Date of stay: October 2021Trip type: Traveled on business
2 Helpful votes
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Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded Oct 22, 2021
Dear Guest, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne. We appreciate that you have taken the time to share your comments here on TripAdvisor. We are taking your feedback regarding your room and cleanliness very seriously and would like to offer you different room categories for your next visit. Please accept our sincere apologies for the inconvenience caused by this. Please be assured that this is certainly not a standard that one can expect from our hotel. We do hope that we will have the opportunity to welcome you again in the future. Kind regards Melanie Kräling Quality department
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Andre B wrote a review Sep 2021
Hong Kong, China3 contributions11 helpful votes
Fantastic property with plenty heritage, great central location with Dom view and service minded, proactive and friendly staff. Breakfast buffet with huge selection of high quality food. We are already looking forward to return during our next trip.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded Sep 27, 2021
Dear guest, we appreciate your kind words about our staff and our breakfast. Of course we have shared your feedback with the whole team. This is a great motivation to all of us. Kind regards
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PRICE RANGE
$209 - $399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excelsior hotel cologne
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
NUMBER OF ROOMS
137
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Frequently Asked Questions about Excelsior Hotel Ernst
Which popular attractions are close to Excelsior Hotel Ernst?
Nearby attractions include Cologne Cathedral (0.03 miles), Kolner Philharmonie (0.2 miles), and NS Documentation Centre of the City of Cologne (0.3 miles).
What are some of the property amenities at Excelsior Hotel Ernst?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Excelsior Hotel Ernst?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Excelsior Hotel Ernst?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Excelsior Hotel Ernst?
Conveniently located restaurants include Hanse-Stube, Kuchi Mami, and maiBeck.
Are there opportunities to exercise at Excelsior Hotel Ernst?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Does Excelsior Hotel Ernst have airport transportation?
Yes, Excelsior Hotel Ernst offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Excelsior Hotel Ernst located near the city center?
Yes, it is 0.2 miles away from the center of Cologne.
Are any cleaning services offered at Excelsior Hotel Ernst?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Excelsior Hotel Ernst?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Hotel Ernst offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.