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Best Western Plus Hotel Kassel City

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Spohrstr. 4 In der Kurfürsten Galerie, 34117 Kassel, Hesse Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (41)
Room & Suite (31)
Dining (12)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 50 hotels in Kassel
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to the art metropolis. Experience a hotel with a very special ambience. A relaxing domicile for business travellers and private persons who want to enjoy the city of 'documenta' and its many-facetted wealth of art and culture.
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Full view
Property amenities
Paid private parking on-site
Wifi
Breakfast available
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Parking garage
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish, German, Portuguese
397Reviews2Q+A18Room tips
Traveler rating
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Victoria C wrote a review Aug 2019
Frankfurt, Germany19 contributions11 helpful votes
The best thing going for this hotel is its location. It‘s very near the shopping district of Kassel and Staatspark Karlsaue is about a 10- to 15-minute walk away. Tram stations are also a 3-minute walk away so it‘s quite easy to get around. I really wanted to like this hotel but the airconditioning system of the hotel is very weak to non-existent and added to the discomfort of our stay. We were in the junior suite and we couldn‘t feel anything coming out of the aircon vents. We had to open the windows, even wide open, during the night so that we could get fresh and cool air. It came to a point that I didn‘t want to go back to the hotel because I was thinking of how warm it would be. The pull-out sofa bed was also very uncomfortable - you could feel the springs. Also, when checking in, we were not informed that breakfast was not included in the price, we were just informed where to go for breakfast. The breakfast itself was a buffet and was good, although one day the scrambled egg was not refilled although it was still one more hour left for breakfast. Another good thing is that parking is available for either 13€ per 24 hours or 1,80€ per hour. It‘s probably better to stay in this hotel during winter but in summer I won‘t recommend it.
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Date of stay: July 2019
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Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City
Responded Aug 6, 2019
Thank you very much for your review and the positive comments about our house. Our hotel does not have air conditioning and we do not advertise one. The room you booked was explicitly booked by you without breakfast and was indicated in the reservation confirmation you received in advance. We are very pleased that you enjoyed our gourmet breakfast buffet. A breakfast cook prepares all egg dishes fresh so you just have to express your wishes.
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T3515 wrote a review Jun 2019
Omaha, Nebraska87 contributions57 helpful votes
Our second stay at a nice hotel. Not a bad walk from the Hebrew. Our room was clean quiet, plenty of space, comfortable beds. Our room was hot and stuffy. One window opened a sliver. No a/c, but the “air cooling system” seemed not to work. Although it seemed the hotel was virtually empty the reception person could only offer a fan. Luckily, after a shift change the new person offered to help. He unlocked both windows and we were able to sleep both nights. Negatives: 19€ per person breakfast at a BW seems crazy. Numerous places nearby offer quality breakfasts for far less. Dozens of satellite channels, but we found only Bloomberg and CNBC in English. Amazing a BW branded hotel doesn’t have CNN or BBC or Aljazerra or some other news channel in English. The hotel should state that clearly in its online description.
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Date of stay: June 2019Trip type: Traveled with friends
1 Helpful vote
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Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City
Responded Jun 11, 2019
Thank you for your review and the positive comments on our house. Our house has no air conditioning and we do not advertise it. We cannot leave the fact that our breakfast buffet is not appropriate in terms of value for money and also very much doubt that you will receive an equivalent breakfast at this price "nearby." Our breakfast buffet includes 150 items of the highest quality, including all specialty teas and coffees, as well as a juicer with which our guests can squeeze their juice fresh, 10 different types of bread and bread fresh from the local baker, 8 versch. Sausage and cheese, 3 versch. Salmon species, shrimp, sausage salad, egg salad, Nuremberg sausages, meatballs, 6 different vegetables and much more. A breakfast chef ready for our breakfast guests prepares all egg dishes fresh and according to the wishes of our guests in front of their eyes. In national and international comparison, our breakfast buffet is much cheaper than in other hotels in our class. In addition, there is also the possibility to have a la carte for breakfast or a French breakfast for a price of 5.00!
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Jens-Petter R wrote a review Jan 2019
35 contributions33 helpful votes
Hotel was ok, but no heating in the bathroom or living room. -5 and humid outside... needless to say, the room was freezing. Concierge didn’t seem to care to much, but brought an external fan to the room for heating. Claimed hotel was fully booked, so no rooms available to switch... Not coming back here. I pay full prize. I don’t expect to freeze...
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Date of stay: January 2019Trip type: Traveled on business
1 Helpful vote
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Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City
Responded Jan 22, 2019
Thank you for your comments. We have a ventilation system in the hotel that also heats the rooms. The sensitivities of our guests are, by their very nature, very different. Of course, we immediately took care of you and brought a heating fan to your room, which also warmed the room pleasantly.
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Jenny wrote a review Dec 2018
Tampa, Florida64 contributions29 helpful votes
We traveled throughout Germany, staying at 7 hotels in 7 cities and this was by far our favorite hotel. The room was HUGE for a European hotel room with nice wood (laminate) floors, space between the beds, and a sitting area. The hotel staff were also extremely friendly and helpful. There was one front desk attendant who was from California who was exceptionally helpful (I am unfortunately bad with names) seeing as we are American and it was nice to have her help. The hotel is very close to the city center - it actually attaches to a shopping mall - which was great since we were visiting for the Christmas Market. The breakfast was really nice also, located in a separate restaurant. We would definitely stay here again if our travels bring us back to Kassel.
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Date of stay: December 2018
Value
Service
Trip type: Traveled with family
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Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City
Responded Dec 28, 2018
Thank you very much for this great review and the many beautiful comments about our house. I will be happy to pass on your compliments to our receptionist Michele. We are very happy to welcome you back soon. Take care and by by..
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Maninder S wrote a review Nov 2018
Letchworth, United Kingdom76 contributions44 helpful votes
Stayed here for 3 nights, hotel is close to everything. Staff is very friendly and helpful. You can walk out in morning and have a coffee from one of local shops and all restaurants very close to the hotel as well. I will definitely stay there again on my next trip.
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Date of stay: October 2018
Rooms
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City
Responded Nov 9, 2018
Thank you for your great review of our house and the wonderful comments.
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PRICE RANGE
$100 - $163 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN PLUS Hotel Kassel
LOCATION
GermanyHesseKassel
NUMBER OF ROOMS
128
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Frequently Asked Questions about Best Western Plus Hotel Kassel City
Which popular attractions are close to Best Western Plus Hotel Kassel City?
Nearby attractions include Markthalle Kassel (0.3 miles), Naturkundemuseum im Ottoneum (0.3 miles), and Caricatura, Galerie fuer Komische Kunst (0.3 miles).
What are some of the property amenities at Best Western Plus Hotel Kassel City?
Some of the more popular amenities offered include a business center, meeting rooms, and dry cleaning.
Which room amenities are available at Best Western Plus Hotel Kassel City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Hotel Kassel City?
Guests can enjoy breakfast during their stay.
Is parking available at Best Western Plus Hotel Kassel City?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Best Western Plus Hotel Kassel City?
Conveniently located restaurants include Restaurant Mama Afrika, Shan Dong, and Abessina.
Is Best Western Plus Hotel Kassel City located near the city center?
Yes, it is 0.4 miles away from the center of Kassel.
Are any cleaning services offered at Best Western Plus Hotel Kassel City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Plus Hotel Kassel City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus Hotel Kassel City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Hotel Kassel City?
The staff speaks multiple languages, including English, Spanish, German, and Portuguese.