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Room was pretty small and restroom is very small and had some bad smell.
Light bulb of the lamp was gone but staff was not very helpful to change that.
They don't understand my explanation in English and I had to go down to front...More
Thank Chinwon P
Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel CityResponded 2 days ago
Dear Guest, Thank you for your review. We are very sorry that our reception staff were unable to exchange a light bulb for you. We will discuss this immediately in the team. The reproach our cooks cough communally on the existing breakfast dishes we reject...More
The staff are friendly and competent. The rooms are almost perfectly adequate. Except: There is no air conditioning. (There is a thing on the wall that claims it controls air conditioning but the desk assured us there was none.) The windows are locked shut; we...More
Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel CityResponded 3 days ago
Dear Guest, Thank you for your review. We are, of course, sorry that we were unable to meet your requirements for air conditioning. The windows may only be tilted for safety reasons. We had outside temperatures of over 30 degrees since it is now very...More
Walkable to the Documenta event. The breakfast is good. Yes....they have no AC. We got a fan and it was ok....but if you need high end - then you will trade off no AC for a 20 min bus/tram/car ride. The upgrading of the room...More
Thank Jacqueline B
Response from Jürgen V, Manager at Best Western Plus Hotel Kassel CityResponded 1 week ago
Very honored guest,
We thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also...More
If you're arriving by car, enter the garage at the corner of the one-way street and drive to the Best Western Plus Hotel Kassel City entrance. The hotel is very nice, breakfast was good. We were told that the kiosk in the nearby Konigsplatz had...More
Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel CityResponded June 9, 2017
Thank you very much for the great review and we are pleased that you have felt comfortable with us. Our staff always strives to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also...More
I stayed recently in this hotel and the weather was nice and very hot. The A/C was not working and the helpful staff showed me 5 other rooms before I could find one where the temperature was low enough to sleep. This problem is known....More
Thank Dominique H
Response from Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel CityResponded June 8, 2017
Dear Guest, Thank you for your review. At outside temperatures of more than 30 degrees our air conditioner can cool down to a maximum of 10 degrees. This is standard in Germany!!!
$130 - $269 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Luxury Hotel in Kassel
#1 Business Hotel in Kassel
Non-Smoking Rooms ,
Number of rooms
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