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Element Frankfurt Airport

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Traveler (185)
Room & Suite (83)
Dining (22)
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Overview
  • Excellent34%
  • Very good37%
  • Average18%
  • Poor4%
  • Terrible7%
Travelers talk about
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4 Star Hotel
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Reviews (261)
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All reviewsfrankfurt airportfree telephone callspark inn hotela small kitchen areamodern apartmentself service laundryworking spacespg statusfloor to ceiling windowsnespresso machinedays staycomplimentary breakfastnice hotelthe check in deskhard boiled eggsother hotels in the arealiving room
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1 - 5 of 154 reviews
Reviewed 4 days ago via mobile

I stay over 250 nights a year with this hotel chain. I was in this hotel for 6 nights out of which my room was cleaned ONCE... yes... ONCE. I only got them to clean it until I completely lost my temper after the fourth...More

Thank mjj3609
Response from Yvonne T, General Manager at Element Frankfurt AirportResponded 2 days ago

Dear Mjj3609, first, I would like to thank you for your honest feedback on your stay. We are especially grateful for constructive feedback as it allows us to identify and correct our mistakes. Since the satisfaction and comfort of our guests enjoy our undivided attention,...More

Reviewed 5 days ago via mobile

Second time I stayed at Element. First time I had reported a very bad service due to the fact my room was not cleaned one day during a 5 days stay. Found out from one of my colleagues that he had experienced the same and...More

Thank agianno3011
Response from Yvonne T, General Manager at Element Frankfurt AirportResponded 2 days ago

Dear agianno3011, thank you very much for taking the time to share your experiences at Element Frankfurt Airport Hotel and to review your stay. Your experiences are absolutely not reflecting what we strive to deliver in terms of product and service - and we are...More

Reviewed 2 weeks ago

We stayed in this hotel 2 nights. You will have to put in an electricity card in the room to use the electricity, charge your phone, or have a/c. It's a very new hotel. There is a small kitchen in the unit and nice closet...More

Thank Travelingfool08
Response from Yvonne T, General Manager at Element Frankfurt AirportResponded 2 weeks ago

Dear Travelingfool08 Thank you for your constructive feed back. You are correct we are merging with Marriott to give you more hotels to choose from. At the moment the two loyalty programs from Marriott and from Starwood are still coexisting. This means while you stay...More

Reviewed April 27, 2018 via mobile

Stayed 1 week at Element. OK location because close to airport but: 1- I had landed at 6am and I had to wait >30’ for a shuttle; 2- there are no restaurants nearby. The personnel is not well trained: one day I came back at...More

1  Thank An7hony3011
Response from Yvonne T, General Manager at Element Frankfurt AirportResponded April 28, 2018

Dear An7hony3011, Thank you for your valuable feedback. We are especially grateful for constructive feedback as it allows us to identify and correct our mistakes. The satisfaction and comfort of our guests is our number one priority. I sincerely apologize in for the inconvenience during...More

Reviewed April 18, 2018 via mobile

Spent one night in transit on my way back to the US. The pluses: - tapas restaurant is quite nice with good quality of food and service - staff is helpful and friendly The issues: - the airport shuttle supposed to come every 30min took...More

1  Thank jtizorin
Response from Yvonne T, General Manager at Element Frankfurt AirportResponded April 19, 2018

Dear Jtizorin, Thank you for your review. We are happy that you liked our staff. Please accept my apologies for the small check in issue, as you described one computer down and the other not properly linked to the card machine. This was a general...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Meeting Rooms
Breakfast included
Dry Cleaning
Business Center with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
$97 - $236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Luxury Hotel in Frankfurt
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
$97 - $236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Luxury Hotel in Frankfurt
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveler (185)
Room & Suite (83)
Dining (22)
Pool & Beach (2)
Questions & Answers
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Cecil L
June 26, 2017|
AnswerShow all 2 answers
Response from FlyingMike | Reviewed this property |
Yes. A garage entrance is on the left side of the hotel as you look at it from the street.
1
Vote
Christiane740
April 9, 2017|
Answer
Response from Jan-Willem R | Property representative |
Dear Christian, Thank you so much for your email! The best way to get to our hotel in the middle of the night is a taxi - the charge is between 7-10 €. Regarding your question about how to get to the terminal at 6 pm... More
0
Votes
Google Translation
Christiane740
April 9, 2017|
Answer
Response from Jan-Willem R | Property representative |
Dear Christian, Thank you so much for your email! The best way to get to our hotel in the middle of the night is a taxi - the charge is between 7-10 €. Regarding your question about how to get to the terminal at 6 pm... More
1
Vote
Google Translation
Room Tips
"don't expect a quie room as there is plenty of construction around."
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"Frankfurt airport hotel"
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"Sleep at the airport terminal instead."
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"There is a building under construction next door. I'd recommend asking for a room that faces away from..."
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