Excellent location, friendly staff and scrumptious breakfast with lots of choices...

The location of this hotel is good for attending the Mesa Frankfort convention center...

...Location wise it is a walking distance from Messe, Good breakfast, Nice friendly and helpful Staff...

The location is pretty good and very close to Messe Frankfurt area...

A truly spectacular 3 nights spent at the Radisson Blu, Frankfurt where nothing was too much trouble...

Payment up front on arrival, don't expect to be allowed to charge items to your room, you're not allowed on not trusted anymore...

...Savings had been done, the fridge in the room was not working, no drinks... The room was good, functional, the bathroom was good, but small...

...I booked a non-refundable rate because they advertised during the booking process they are flexible to reschedule if dates change... My booking agent was even hung up on!... They have availability for the new dates I need (I’ve searched on multiple booking sites as well as their own website)...

...This improved when they could change me to a new room...

...I even got upgraded to their premium room. It was spacious room with Nespresso Coffee and a few bottles of water...

...When I complained that my room service was taking almost an hour, the receptionist immediately chased this down and my meal became complimentary...

...The room was not available when I arrived at the hotel in the evening... In addition they charged me for an extra night without any reason...

...I booked number after its application but could to pay after second way. But hotel took payment twice in March and then in June... Be careful when you are going to book room in this hotel...

...It was one of the worst stays in all the places I have stayed during my European travels...

...However, when you enter the room and notice the dirty sheets on the bed, your initial excitement leaves you. My colleague and I were supposed to have a Superior room with a panoramic view, but we were assigned a Standard, which in that case should have been with breakfast... I have no idea where the mistake was made, but the room amenities did not match the Superior, and I paid for breakfast, which I could understand if it was indeed a Superior Panoramic room...

...But if u tried to book from google you will find out that there were more that 3 rooms still available in the same night, they just did not help. I wanted to stay another day, but after that night, nooooo I changed my hotel...

A very good place to stay, Have been staying at the Radisson Blu for many years...

We arrived late and the reception went out of their way to make sure our room was ready... Thank you for the manager that upgraded our room...

...Requesting a corner room for the views was the best thanks to Julius for making it happen...

We paid extra for a premium room with a nice view and got one with a view of construction...

Stayed here for 5 days and 5 nights with my gerlfriend who was visiting for a fair...

...There was a shortage of towels so they gave us Bath Robes instead, Room was clean and comfortable, the shower dan issues on the hot water ,you can't adjust the water to a certain temperature as it pulsate fron hot and cold...

...The rooms were quite spartan and were poorly stocked with neither toiletries or coffee being supplied... The hotel is in a quiet neighborhood outside of central Frankfurt with nothing much around of any interest...

...Our room was ok, although the bathroom amenities where terrible...

Payment up front on arrival, don't expect to be allowed to charge items to your room, you're not allowed on not trusted anymore... Hilton Honors have a great selection of hotels at the airport and in Frankfurt city, a lot better than this rip off of a place that has a serious attitude problem towards its customers who pay their wages...

...Price per night for parking is high, 28€... Coffee machine, Nespresso, good... No little portions of shampoo, conditioner or cremes were offered...

...Clean and lean, it could improve in terms of breakfast (expensive!)...

...I booked a non-refundable rate because they advertised during the booking process they are flexible to reschedule if dates change... If you book with them, please ensure that your booking rate offers cancellation because they do not honor their statement of flexibility to reschedule if your plans change...

...It should not be difficult to put a 50 euro Nespresso machine with decaf cups in the kitchen...

...I even got upgraded to their premium room...

...They promised me free breakfast as a compensation, but they charged me anyway. In addition they charged me for an extra night without any reason...

...The beds are like sleeping on a concrete slab... ( The wet clothes folded and put in a plastic bag was where I was done giving anymore chances) I told the front desk about the expensive and crucial error, they said " We'll mention it to them."... It was one of the worst stays in all the places I have stayed during my European travels...

...I booked number after its application but could to pay after second way. But hotel took payment twice in March and then in June... Be careful when you are going to book room in this hotel...

...My colleague and I were supposed to have a Superior room with a panoramic view, but we were assigned a Standard, which in that case should have been with breakfast. I have no idea where the mistake was made, but the room amenities did not match the Superior, and I paid for breakfast, which I could understand if it was indeed a Superior Panoramic room...

...I wanted to stay another day, but after that night, nooooo I changed my hotel...

...The bed sheets were from some kind of material that didn't feel as comfortable for the price, some kind of material that you sweat in... The breakfast hands down was great, a bit pricey but it deserves the money if you like too eat...

We paid extra for a premium room with a nice view and got one with a view of construction...

...Absolutely incredible guy Salman working in the reception...

...My stay was never so bad as I experienced this time!... (It was closed and only a tiny bar menu was presented), No decent bar service(after 15 minutes waiting no one asked me what I would like to drink) This is outrageous!...

...Another disappointment was the restaurant (and room service options). The only option for breakfast was an overpriced buffet- no ala carte menu, as for room service- none was offered at all at any time which was terribly inconvenient as we had arrived late in the evening... This hotel was acceptable for a one-night stay but certainly not a place you would want to spend any more time...

...No shower gel, no shampoo, no hand soap...

...No little portions of shampoo, conditioner or cremes were offered. Toiletries were in large bottles fixed in the shower...

...Clean and lean, it could improve in terms of breakfast (expensive!)...

...It was spacious room with Nespresso Coffee and a few bottles of water...

...The hotel interior and exterior were kept very clean during my stay...

We arrived late and the reception went out of their way to make sure our room was ready...

...There was a shortage of towels so they gave us Bath Robes instead, Room was clean and comfortable, the shower dan issues on the hot water ,you can't adjust the water to a certain temperature as it pulsate fron hot and cold...

...No shower gel, no shampoo, no hand soap...

A truly spectacular 3 nights spent at the Radisson Blu, Frankfurt where nothing was too much trouble. All of the staff are so friendly and helpful which makes the whole experience of visiting Frankfurt, fantastically memorable and enjoyable... We were new to the area when we arrived and the team of staff at the Radisson made us feel at home, and when we went out to venture into the city, they even gave us their card and said to call them if we got lost or had any issues... Every request we had was met with a smile and a ‘no problem’ response... The Radisson should be extremely proud of the team they have at this hotel who all exhibit the highest standard of customer service that I have experienced anywhere else in the world... Special thanks to Fabio for being so patient and kind...

...Payment up front on arrival, don't expect to be allowed to charge items to your room, you're not allowed on not trusted anymore. Bring your ingredients with you if you want an omelet for breakfast, if they are not on display at the egg counter, you wont get them in your omelet, I had to go to the salad bar and get my ingredients because the chef was too lazy to and said they were out of tomatoes and peppers, despite them being a few feet away... If there in no one at the omelet station, do not order an omelet from a waiter, a chef will appear from the back kitchen and and shout you you threateningly that there are no omelets...

This review pertains to the (terribly lacking and nonexistent) customer service experience I’ve had with Radisson Blu of Frankfurt. I booked a non-refundable rate because they advertised during the booking process they are flexible to reschedule if dates change... I have requested on several occassions to change my dates due to a schedule change and they have repeatedly denied without any comments or other communication... My booking agent was even hung up on!... They have availability for the new dates I need (I’ve searched on multiple booking sites as well as their own website)...

...This improved when they could change me to a new room. But at breakfast no decaf cappuccino could be served... It should not be difficult to put a 50 euro Nespresso machine with decaf cups in the kitchen...

...Both the waitress and barman at the bar was very friendly and service was prompt. When I complained that my room service was taking almost an hour, the receptionist immediately chased this down and my meal became complimentary...

The time I spent in the hotel was wonderful. The hotel interior and exterior were kept very clean during my stay... The hotel staff from check-in to check-out were very friendly/helpful... The staff was also very knowledgeable on things to do around the city...

...They promised me free breakfast as a compensation, but they charged me anyway... I tried to call them several times, but they were not at all any helpful...

...( The wet clothes folded and put in a plastic bag was where I was done giving anymore chances) I told the front desk about the expensive and crucial error, they said " We'll mention it to them."... It was one of the worst stays in all the places I have stayed during my European travels...

...I booked number after its application but could to pay after second way. But hotel took payment twice in March and then in June... Hotel Frankfurt haven't been answering on my calling, texts ets...

...Well the hotel ia very beautiful, everything was very good until i went to sleep, after driving 4 hours and having a workshop for 10 hours i wanted to sleep very badly, The room next to me had a crying baby all night long, so i called the reception, please help i can not sleep... But if u tried to book from google you will find out that there were more that 3 rooms still available in the same night, they just did not help... I think the staff did not wanted to help, what was very very bad for me...

Had a lovely stay there a week back. Absolutely incredible guy Salman working in the reception... He's a great professional who has his unique way of approach to each customer... He made our stay amazing with his genuine care and smile...

...We asked for another on the other site and the guy just told us rude „no chance“ without to check in the system!...

...We arrived late and the reception went out of their way to make sure our room was ready. We will recommend the hotel to our friends and fellow colleagues.. Hopefully we can return one day... Thank you for the manager that upgraded our room...

...(It was closed and only a tiny bar menu was presented), No decent bar service(after 15 minutes waiting no one asked me what I would like to drink) This is outrageous! The FB Manager that helped me to go to a great restaurant was great although!... Just the FB manager that send me to a restaurant changed my mind for a moment... After returning from a good dinner somewhere else I visited the bar, and again a bad experience...

...The staff here is really friendly and helpful... The staff is really helpful ans understanding during this situation... Julio Silva in the front disk is so sweet, friendly and helpful... The Armenian lady in the breakfast (I forgot the name) is also one of the reasons we chose to stay here... She is always helping finding what my mother eats and do everything to make her feel comfortable... Also the rest of the staff in the breakfast is amazing!... Everyone is so friendly and gives the best service ever... We are very thankful for the staff here at Radisson Blu Frankfurt...

...Guidance provided for visiting places in Germany at reception was poor...

...Reception peoples was very professional and kind. Congratulations In the next trips to Frankfurt (mainly to the Messe) I hope to come back to stay in this hotel...

...There was a shortage of towels so they gave us Bath Robes instead, Room was clean and comfortable, the shower dan issues on the hot water ,you can't adjust the water to a certain temperature as it pulsate fron hot and cold. The hotel staff in the reception where outstanding with assistance...

...The quality and service however were a letdown... Another disappointment was the restaurant (and room service options)... The only option for breakfast was an overpriced buffet- no ala carte menu, as for room service- none was offered at all at any time which was terribly inconvenient as we had arrived late in the evening... The best part of our stay were the pleasant front desk reception staff who were very helpful when our airline had misplaced our luggage and we needed to have it forwarded on...

...We had to ask for it at the service phone every day. Towels we're also a problem because they where not replaced, had to ask for them...

A truly spectacular 3 nights spent at the Radisson Blu, Frankfurt where nothing was too much trouble. All of the staff are so friendly and helpful which makes the whole experience of visiting Frankfurt, fantastically memorable and enjoyable... We were new to the area when we arrived and the team of staff at the Radisson made us feel at home, and when we went out to venture into the city, they even gave us their card and said to call them if we got lost or had any issues... Every request we had was met with a smile and a ‘no problem’ response...

...Payment up front on arrival, don't expect to be allowed to charge items to your room, you're not allowed on not trusted anymore. Bring your ingredients with you if you want an omelet for breakfast, if they are not on display at the egg counter, you wont get them in your omelet, I had to go to the salad bar and get my ingredients because the chef was too lazy to and said they were out of tomatoes and peppers, despite them being a few feet away...

...Coffee machine, Nespresso, good. The room was good, functional, the bathroom was good, but small... Toiletries were in large bottles fixed in the shower...

Check in took almost an hour but breakfast was great! Pool was tiny and filled with kissing youngster but kids had fun anyway... Bed were fantastic so was a good night sleep...

...This improved when they could change me to a new room. But at breakfast no decaf cappuccino could be served... It should not be difficult to put a 50 euro Nespresso machine with decaf cups in the kitchen...

...Both the waitress and barman at the bar was very friendly and service was prompt. When I complained that my room service was taking almost an hour, the receptionist immediately chased this down and my meal became complimentary...

The time I spent in the hotel was wonderful. The hotel interior and exterior were kept very clean during my stay... The hotel staff from check-in to check-out were very friendly/helpful... The staff was also very knowledgeable on things to do around the city...

...They promised me free breakfast as a compensation, but they charged me anyway...

...The shower temperature swung from cold to scalding hot every couple seconds...

...Hotels should have mattresses that fit for all type of guests, meaning not too soft and not too hard...

On the one hand, the hotel looks really luxurious. However, when you enter the room and notice the dirty sheets on the bed, your initial excitement leaves you... My colleague and I were supposed to have a Superior room with a panoramic view, but we were assigned a Standard, which in that case should have been with breakfast... I have no idea where the mistake was made, but the room amenities did not match the Superior, and I paid for breakfast, which I could understand if it was indeed a Superior Panoramic room... The hotel and staff were otherwise pleasant...

...Well the hotel ia very beautiful, everything was very good until i went to sleep, after driving 4 hours and having a workshop for 10 hours i wanted to sleep very badly, The room next to me had a crying baby all night long, so i called the reception, please help i can not sleep...

We paid extra for a premium room with a nice view and got one with a view of construction...

...We arrived late and the reception went out of their way to make sure our room was ready. We will recommend the hotel to our friends and fellow colleagues.. Hopefully we can return one day... Thank you for the manager that upgraded our room...

My overall stay for this hotel was great. Requesting a corner room for the views was the best thanks to Julius for making it happen...

...The staff here is really friendly and helpful... Julio Silva in the front disk is so sweet, friendly and helpful... She is always helping finding what my mother eats and do everything to make her feel comfortable... Also the rest of the staff in the breakfast is amazing!... Everyone is so friendly and gives the best service ever...

Stayed here for 5 days and 5 nights with my gerlfriend who was visiting for a fair...

...Congratulations In the next trips to Frankfurt (mainly to the Messe) I hope to come back to stay in this hotel...

...The rooms were quite spartan and were poorly stocked with neither toiletries or coffee being supplied. We made several calls to reception requesting both – neither of which ever arrived, and we ended up fetching them from housekeeping ourselves... The interior lobby and restaurant were very well appointed and there is even a small garden terrace in the back of the hotel which looks pleasant... The best part of our stay were the pleasant front desk reception staff who were very helpful when our airline had misplaced our luggage and we needed to have it forwarded on...

The location is pretty good and very close to Messe Frankfurt area... The breakfast area is ok, but was lacking food in some moments of the morning, depending on when you went to have breakfast... Our room was ok, although the bathroom amenities where terrible... No shower gel, no shampoo, no hand soap... Towels we're also a problem because they where not replaced, had to ask for them...