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Steigenberger Hotel Metropolitan

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#53 of 274 Hotels in Frankfurt
Certificate of Excellence
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377 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were met by very courteous and friendly staff, check-in was quick and efficient. Our room was comfortable and clean with above average amenities. The included breakfast is excellent; we experienced other excellent breakfasts in Germany but none better than the Steinenberger. We checked out and traveled to Wurzburg. When I arrived at Wurzburg, I realized that I had left... More 

Helpful?
1 Thank andovermul
Level Contributor
3 reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

Far from our expectation for this 5-star hotel, small room and not impressive hotel service, started to be disappointed from the front desk "welcome" and the really far from expectation breakfast, no coffee offered until you asked, dust vacuuming when customers still in the cafe, only a business hotel and people come and go.

Helpful?
Thank Alice C
pristina
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

excellent hotel a stone away from the main train station. it takes only 15 min by train from the airport to reach it. had room 315, which was not huge but good size and very well appointed. the bathroom was fantastic- black marble, separate shower and bath tub, good quality products by the white company ( london). the bed was... More 

Helpful?
Thank dmitry2009
Brasilia, DF
Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I have stayed in Frankfurt many times, in different hotels, but this was the first time in Steigenberger Metropolitan. From previous experiences, we learned that in the Summer it is important to book a hotel with an air conditioner, which is not so common in German hotels. Steigenberger Metropolitan is located right across the street from the... More 

Helpful?
Thank Sandra700
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Sandra700, Thank you so much for taking the time to share your impressions. It has been a pleasure to read that you found a restful shelter and enjoyed your stay with us so much. I have certainly shared your comments with my team which is very proud to have made your stay relaxing and comfortable. We are very much... More 

Cologne, Germany
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We stayed there for my partners birthday. At front desk we were welcomed with the words - you have to day 20 euros on top of the existing reservation since Expedia booked this room as single occupancy. I replied that it is my partner birthday and i would certainly spend the extra amount. When we saw our room we were... More 

Helpful?
Thank Sbo33
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Sbo33, First of all I would like to thank you for taking the time to write down your comments about your stay at our hotel. We are very sorry, that you were not satisfied with your stay and we would like to apologize for the inconveniences we may have caused. Let me just clarify that our front desk team... More 

London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for the F1 weekend which turned out to be a great idea. The hotel was a stones-throw from the main train station which was ideal as we were going to Hockenheim every day for the GP. The hotel offered a great deal so it was very good value for money and the room we got was lovely.... More 

Helpful?
Thank Susie A
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Susie A, thanks a lot for your fantastic commentary on your stay at our hotel. It is great to see that you sorted out a very convenient way to enjoy the F1 weekend. Maybe next time we can be also helpful in exploring the area around Frankfurt and other sightseeing destinations. Kind regards Markus Lindenberg General Manager More 

Canton of Aargau, Switzerland
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we booked this hotel purely because it is very close to the main station, approximately 2 minutes walk from station if you came out from the right exit. A bit expensive due to the convenience. Lots smoker at the entrance which was quite annoying for non-smokers. Staff was fair and not much passion at work.

Helpful?
Thank franzwilk
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear franzwilk, first of all I would like o thank you for your comments on your stay a tour hotel. It is good to hear that your arrival was very convenient. Unfortunately on that day we hosted a big conference where all smokers used their break at the outside of the hotel. This is actually not a standard situation within... More 

Dallas, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is centrally located and across the street from the Hauptbahnhof main train station. We were only staying one night, so we chose one the smaller rooms. It was classy and modern. The location was ideal for us to walk to our Rhine River Cruise. We very much enjoyed the buffet style breakfast! I read a review that said... More 

Helpful?
Thank Paul D
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Paul D, We would like to thank you for your great review on your stay at our hotel. It is great to see that you enjoyed the breakfast as well as the quietness of your room. Whenever you are going on another river cruise we will be more than happy to welcome you again. Kind regards Markus Lindenberg General... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 22, 2016 via mobile

The hotel is located right next to the central station in a very busy/loud street which you can hear from your room. The whole hotel smells like bug killing spray. When we arrived we were given a single bed room, but we asked for a room with 2 beds and after realising that we asked to change and they did.... More 

Helpful?
1 Thank Pedro F
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Pedro F, first of all I would like to thank you for taking the time to write down your comments about your stay at our hotel. We are very sorry, that you were not satisfied with your stay and we would like to apologize for the inconveniences we may have caused. Let me just clarify that we do not... More 

Melbourne
Level Contributor
249 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 stars Reviewed August 1, 2016

The location is great opposite the hauptbahnhof so very convenient if you are coming in and out by train. The bed and shower were fine, and are always important. However, the service was slow in the bar area, but the worst was having cleaning staff come into my room on the day I was checking out when I was in... More 

Helpful?
Thank Caroline B
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review

Dear Caroline B, thank you for your stay and your associated feedback an thank you, that you have taken the time to share your experience with us. We take open and honest criticism like yours very seriously, as it helps us to maintain our high standards and always to improve our performance. Certainly, it was uncomfortable to view our cleaning... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
From the Steigenberger Hotel Metropolitan it takes only a few minutes by public transport or taxi to the Frankfurt Exhibition and Congress Centre, Frankfurt Airport, the banking quarter and the famous shopping mile, the Goethe Strasse and to the Zeil shopping mall. Other landmarks of the Main metropolis such as the Alte Oper, the theatre, galleries and the Senckenberg Museum are not far from the hotel either. ... more   less 

Additional Information about Steigenberger Hotel Metropolitan

Address: Poststr. 6, 60329 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt
Price Range: $127 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Hotel Metropolitan 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Steigenberger Hotel Frankfurt
Hotel Style:
#11 Family Hotel in Frankfurt
#29 Romantic Hotel in Frankfurt
#35 Luxury Hotel in Frankfurt
#40 Business Hotel in Frankfurt
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