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Novotel Frankfurt City

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Novotel Frankfurt City
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752 Reviews from our TripAdvisor Community

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Showing 253: English reviews
Schijndel, The Netherlands
1 review
2 of 5 stars Reviewed 2 days ago NEW

This wasn´t such a nice experience. When booking, the price was set to the demand due to AutoMechanika exhibition at the Frankfurter Messe, over €400,- for one night standard room. Anyway, it seemed fine for this time, especially because there would be parking space, it was close to the Messe and the rooms looked nice on the website. Upon arrival,... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank arjan_a_klijn
Sao Paulo, SP
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Not a Novotel grade hotel. Suprised that it is even an Accor hotel at all. Half the rooms are facing a train track with trains every 2 min, and all night long. Staff not keen on assisting with our problems, and not interested in changing rooms upon request. Old facility. Bus station quality toilet paper. I feel absolutely schammed by... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Felipe C
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Mr. Felipe C., thank you very much for taking the time to share your experience at the Novotel Frankfurt City at TripAdvisor. We really regret that we could not meet your expectations. Please note that all our superior rooms are facing the quiet courtyard side and our reception staff is always pleased to assist you with changing the room... More 

Travelers are raving about these Frankfurt hotels

Frankfurt Am Main
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Location is good, rooms are spacious enough but a bit bouring. Breakfast is OK , rather expensive. Bit noissy by other guests . Bar is OK . Good enough for business travellers but not on same level as Novotel Arnulfstrasse in München or Novotel Centre Ville in Nürnberg.

Helpful?
Thank D_CH_Traveller2013
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Traveller2013, thank you very much for sharing your experience at the Novotel Frankfurt City on TripAdvisor. We learned from your review that there is a lot to improve, because it is not our standard to be just "ok". We looking forward to welcome you again in the nearest future to convince you from our service! Kind regards, Anja Kögl... More 

Worcestershire, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a couple of times while on business. Better than other Novotels I've stayed in. Hotel is very clean, light and airy. Rooms are a decent size, with air conditioning. Bar is spacious and quiet with a large TV showing sport. Separate restaurant area. Food is good value for money. Breakfast very good and caters for all tastes. Patio area... More 

Helpful?
Thank pokeregg23
March, United Kingdom
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights and is good enough for business and overnight stay when traveling. This Novotel is a more than average hotel, with a location near the Messe station, so 5 min in to main station, Reception staff friendly and helpful, would stay again when here again.

Helpful?
Thank Tony R
Singapore, Singapore
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for a night in the first week of Sept-2016. Reached quite late (around 12.00AM) in the night only to be welcomed by an un-courteous gentleman at desk who virtually did not know English. Specifically informed him that I needed a room with walk-in shower instead of a bath-tub because of my wife's injury in the leg. At first he... More 

Helpful?
Thank skbose
Eindhoven, The Netherlands
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 20, 2016

Good enough for business and overnight stay when traveling. This Novotel is a more average hotel, with a location near the Messe. More geared towards business stay. Surrounded by large buildings, not much to do/see. Reception friendly but slow. Mostly due to a trainee and a bus load new arrivals. Small room with queen size bed and sofabed. Both with... More 

Helpful?
Thank Roland B
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Roland B, thank you very much for sharing your experiences during your stay at TripAdvisor. We regret that we could not meet your expectations and you are not planning to stay with us again. As you mentioned, we are located in a business area, but very close to the biggest shopping center in Frankfurt and the city center can... More 

Tel Aviv, Israel
1 review
5 of 5 stars Reviewed August 2, 2016

nice hotel but a kittle bit far from the center you can use taxis to get to the center there are a lot of them waiting outside the staff is very friendly the next time in frankfurt i wil consider stying there again

Review collected in partnership with Accorhotels.com

Helpful?
Thank meravw2016
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear meravw2016, thank you very much for sharing your experience at the Novotel Frankfurt City at TripAdvisor. I appreciate that enjoyed your stay and that you mentioned the friendliness of our staff. To reach the city center you can also take the public transportation or like you did a taxi. I hope that we will welcome you again in the... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 31, 2016

The hotel is well kept, Reception is good, Breakfast is good, housekeeping is terrible, didn't change bed sheets all five nights! Child had a noise bleed, she made the bed with blood stains on pillows!

Review collected in partnership with Accorhotels.com

Helpful?
Thank Travel_Dude106
1049Novotel, Front Office Manager at Novotel Frankfurt City, responded to this review

Dear Travel_Dude106, Dear Novotel Frankfurt City guest, thank you very much for sharing your experiences at the Novotel Frankfurt City on TripAdvisor. We had already an Email conversation about the problem with your bed sheets, but I will also take the opportunity to apologize again for this incidents. This is not how our housekeeping usually works and we already took... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track. ... more   less 

Additional Information about Novotel Frankfurt City

Address: Lise-Meitner-Str. 2, 60486 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Price Range: $72 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Frankfurt City 4*
Number of rooms: 235
Reservation Options:
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Also Known As:
Novotel Frankfurt City Hotel Frankfurt
Accor Frankfurt City
Frankfurt Novotel
Hotel Style:
#39 Luxury Hotel in Frankfurt
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