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Jumeirah Frankfurt

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Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$460
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Free cancellation until 12/28/21
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Free cancellation until 12/27/21
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Traveler (1351)
360
Panoramas (25)
Room & Suite (989)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jumeirah Frankfurt
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 302 hotels in Frankfurt
Location
Cleanliness
Service
Value
Travelers' Choice
The luxury hotel Jumeirah Frankfurt is located in the heart of the city, in walking distance to the Opera house, the New Old Town, the banking quarter and famous shopping streets. Set on 25 floors, the hotel offers great views of the city’s skyline and offers a modern yet timeless design. Jumeirah Frankfurt’s dining options consist of the contemporary signature restaurant Max on One Grillroom and the elegant Ember Bar & Lounge. The exclusive Jumeirah brand Talise Spa features two separate saunas, dedicated relaxation areas, five treatment rooms and an extensive range of tailor-made experiences in a luxurious atmosphere.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Valet parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Special diet menus
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor fireplace
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Walk-in shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Russian, Spanish and 4 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
280Restaurantswithin 0.3 miles
91Attractionswithin 0.3 miles
1968Reviews36Q+A100Room tips
Traveler rating
  • 1,336
  • 403
  • 124
  • 61
  • 44
Time of year
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Popular mentions
DirkJan151 wrote a review Oct 14
Singapore, Singapore106 contributions16 helpful votes
perfect spot in the heart of the city with beautiful room and lovely views. breakfast selection is exellent and the staff are very freindly. also the bell boys are super helpful. the bed itself is very comfy!
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 4 days ago
Dear DirkJan151, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Jumeirah Frankfurt Hotel! All the best, Daniela Fette General Manager
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LYY wrote a review Oct 7
Singapore, Singapore5 contributions6 helpful votes
Touted as one of the most luxurious hotels in Frankfurt, I decided to give this hotel a try. To be honest, I have very mixed feelings about this hotel and the experience. First the good. It is located in a great spot with a mall attached to the hotel. The room comes with a great panoramic view of the city, bed is comfortable with nice soft sheets. Breakfast is pretty decent with a nice selection. Service however is not top-notch as you would expect from a luxury hotel. I had written to the hotel in advance as I was arriving quite late in the evening and requested a dinner reservation at a restaurant located in their hotel. They responded to say that they will forward the request to their concierge. However, upon my arrival, a very surly front desk staff told me that I had to do it myself as the restaurant was not part of the hotel. When we got to the room, we soon realized that the light was not working. The staff said that they will send somebody to take a look but nobody came till I reminded them the following day. The bathroom is very tight with a very small shower stall and ONE very tiny narrow sink. They also only provide very basic-looking toiletteries. Check-out was a hassle as the front-desk personnel was very inexperienced and did not know the standard procedures. We waited around for 20mins for our luggage while three porters stood around in the lobby. Nobody offered to call us a cab or help us with the luggage. In summary, you pay a luxury price for a very poor hotel service.
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Date of stay: October 2021
Rooms
Location
Service
Room Tip: Get the panoramic deluxe room for a view of the city
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 6 days ago
Dear ellalivesfreely, First of all, thank you for taking the time to write a detailed review of your recent experience with us. Your feedback is essential in our effort to improve our service standards. I am very sorry to read that we failed to provide you with the assistance as you need for the dinner reservation and that you found a room in such a condition. Furthermore, I would like to apologize for the inconvenience that you have experienced during your check out. This is certainly not the level of experiences we are known for and I can fully understand your disappointment concerning the same. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Jumeirah Frankfurt Hotel! All The Best, Daniela Fette General Manager
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jschub561322 wrote a review Sep 2021
1 contribution
Throughout the night we were woken up by loud siren sounds in he again. Of course, completely overtired the next day. The attempt to wake up by a Nespresso coffee in the room was unsuccessful: someone was so clever to place 4 decaffeinated capsules in 4 capsules.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Helpful
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 4 weeks ago
Dear jschub561322, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I am very sorry to hear that you did not have a pleasant night with us. Unfortunately, we are located in the city center and the loud siren sounds you have heard, was cause by the shopping mall next to us. Additionally, I want to apologize that we failed to serve you a morning coffee. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Jumeirah Frankfurt Hotel! All The Best, Daniela Fette General Manager
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Go100go wrote a review Sep 2021
Horgen, Switzerland669 contributions343 helpful votes
The room was spacious and with a nice view from the 24th floor. The Nespresso machine is great so is the wooden flooring. The fitness is outstanding so is the breakfast. Only the check-in and check-out was very cumbersome. It felt like they do it for the first time.
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Date of stay: September 2021Trip type: Traveled on business
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Response from Daniela Fette, General Manager at Jumeirah Frankfurt
Responded 4 weeks ago
Dear Go100go, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Jumeirah Frankfurt Hotel! All The Best, Daniela Fette General Manager
Read more
Olivia C wrote a review Sep 2021
1 contribution
We stayed at the hotel and booked a suite. The receptionist Marko is very lousy and I suspect either he is racist on Asian people or he is unhappy about the job, he took my parents ID card and throw them back so badly with attitude. This gives a very bad first impression on the hotel of this luxury to be received like that
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Date of stay: September 2021Trip type: Traveled with family
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PRICE RANGE
$247 - $356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jumeirah frankfurt hotel frankfurt
LOCATION
GermanyHesseFrankfurtInnenstadt
NUMBER OF ROOMS
218
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Frequently Asked Questions about Jumeirah Frankfurt
Which popular attractions are close to Jumeirah Frankfurt?
Nearby attractions include Secret Escape Game (0.3 miles), Kleinmarkthalle (0.2 miles), and Fountain of Justice (0.3 miles).
What are some of the property amenities at Jumeirah Frankfurt?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Jumeirah Frankfurt?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jumeirah Frankfurt?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Jumeirah Frankfurt?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Jumeirah Frankfurt?
Conveniently located restaurants include Waxy's Irish Bar, Restaurant Medici, and Iwase.
Are there opportunities to exercise at Jumeirah Frankfurt?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Jumeirah Frankfurt have an airport shuttle?
Yes, Jumeirah Frankfurt offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Jumeirah Frankfurt located near the city center?
Yes, it is 0.6 miles away from the center of Frankfurt.
Are any cleaning services offered at Jumeirah Frankfurt?
Yes, dry cleaning and laundry service are offered to guests.
Does Jumeirah Frankfurt offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.