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Jumeirah Frankfurt

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962 Reviews from our TripAdvisor Community

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Showing 572: English reviews
Norwalk, CT
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed here for only one night after traveling in Germany. We had been on our motorcycle for a week and wanted a comfortable bed before we traveled home. This hotel was perfect! The service was impeccable, the location very good, the minibar is complimentary (for the first batch of everything in there), the bathroom was awesome... More 

Helpful?
Thank JeanneClaude
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I travel to Frankfurt every second week and normally stay in the Hilton. Although the Jumeirah has more opulent rooms there is nothing else to commend it. For example, this evening I asked room service to make me an omelette. They refused and said I had to order off the in-room menu. This should never happen in a good hotel... More 

Helpful?
Thank Eireann75
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, thank you for your comments following your recent stay with us. We are very sorry to hear that we did not meet your expectations on some occassions. Please accept our sincere apologies for the inconvenience caused to you. Rest assured that your feedback will be shared with the respective department heads for immediate action. Thank you for being... More 

Beirut
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The Jumeirah hotel is conveniently located near the Zeil shopping area. We arrived at 12:40 and the room was not ready. They asked us to wait40 minutes in the coffee shop without offering anything in return. When the room was finally ready we were invited to go up. Unfortunately the previous guest had vomited and the room had an unbearable... More 

Helpful?
Thank BusinessLeb
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, thank you for your feedback following your recent stay with us. We are very sorry to hear that you have encountered these challenges while staying with us. Please accept our sincere apologies for this inconvenience caused to you. Rest assured that this will be adressed by the respective department heads for improvement. Please do not hesitate to contact... More 

Mashhad, Iran
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in this hotel for 2 nights in March. We have a 2 year old son and the staff was very friendly to him. They presented him with small gifts upon our arrival, which was very thoughtful.The breakfast was really good and we enjoyed the restaurant as well. There is also a small but nice Lebanese restaurant down stairs... More 

Helpful?
Thank Sahar M
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Sahar M, We are delighted to read your detailed review following your experience at Jumeirah Frankfurt. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. We are looking forward to welcoming you back at Jumeirah Frankfurt. Kind regards, Doris Greif General Manager More 

Athens, Greece
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I am a frequent traveller, coming to frankfurt often for business. overall the hotel is top class, however the fact that there are many good hotels in the city makes Jumeirah just another one of them. pros: good location, facilities/rooms, quality cons: price compared to other hotels in the city

Helpful?
Thank Spyros75
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Spyros75, thank you for your feedback following you recent stay with us. We are happy to know that you prefer to stay with Jumeirah Frankfurt rather then other hotels in the city. Thank you for staying with us and we hope you will remain as a loyal guest to Jumeirah Frankfurt. Kind regards, Doris Greif General Manager More 

Melbourne, Australia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We made the booking at the airport after having to book a flight for the following day. After arriving at the hotel was told the booking couldn't be found (system was down apparently) they could check me in but then they would need to cancel and re-check us in once the system was up again. Sounded weird but I agreed.... More 

Helpful?
Thank AntM_WorldExplorer
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Jack10Sydney, thank you for taking your time to write to us following your recent stay at Jumeirah Frankfurt. We have sent you an email via TripAdvisor and would like to ask you to get in touch with Mrs. Iryna Hoell, who is our Front Office Manager to discuss further. We are very sorry to hear that we did not... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

First of all special thanks to the staff Marcel for his useful support for us to get the airport . High level of security inside the hotel . All staff were very friendly and smily. This hotel deserve to hold Jumeirah name :) Thanks a lot and see in in spring

Helpful?
Thank rasha h
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Rasha H, We are delighted to read your review on your stay in Jumeirah Frankfurt. It gives us great pleasure to know that you enjoyed the service provided by our colleagues. We have shared your feedback with the entire team at the hotel. We hope to have the pleasuer of welcoming you back again in the not too distant... More 

Zagreb, Croatia
Level Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Few years ago my husband and me stayed in this hotel during our stay in Frankfurt for Christmas. Since then to nowadays I must say that hotel service and room standard went down a bit... It's still a high class hotel, but overall feeling was that it was not the same level of experience like few years ago... Example 1:... More 

Helpful?
Thank Ondina_2011
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Ondina_2011, Thank you for your feedback following your second stay with us. Your comments have been noticed. Rest assured that the same will be adressed by our respective Manager for immediate improvement and action. Please accept our apologies for any inconvenience caused to you. We hope that on your next stay with us we meet your expectations. Kind regards,... More 

Cincinnati, Ohio
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my third time to Jumeirah Frankfurt - love the place. Rooms are comfortable and pretty. Service is great. And you cannot beat the location, right in the middle of town with everything in easy walking distance. Highly recommend!

Helpful?
Thank Margit S
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Margit S, We are delighted to read your review on your third stay in Jumeirah Frankfurt. It gives us great pleasure to know that you enjoyed the service provided by our colleagues. We have shared your feedback with the entire team at the hotel. We are looking forward to welcoming you back again and remain, with kind regards, Doris... More 

Chicago, Illinois
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just checked in this afternoon and since we've never stayed at a Jumeirah Hotel were unsure about what to expect. Location is in the heart of downtown Frankfurt and perfect for us. We were delighted when we checked in as we were given a room upgrade for a suite. Beautiful corner suite with great views of the city. I ordered... More 

Helpful?
Thank Linds595
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Linds595, Greetings from Jumeirah Frankfurt, in the heart of the city. With pleasure we have read your review to your stay at Jumeirah Frankfurt. My colleagues take great pride in providing personal service and it is always rewarding to be able to share praise from our guests. We hope to have the pleasure of welcoming you back again in... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 

Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $222 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt
Hotel Style:
#3 Business Hotel in Frankfurt
#4 Luxury Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
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