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Jumeirah Frankfurt

Traveler (1182)
360
Panoramas (25)
Room & Suite (992)
Certificate of Excellence

About

#5 of 277 hotels in Frankfurt
Location
Cleanliness
Service
Value
Certificate of Excellence
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Luxury
Hotel links
Visit hotel website
Special Offer:Bed & Breakfast Offer
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
257Restaurantswithin 0.3 miles
75Attractionswithin 0.3 miles
1,746Reviews
34Q+A
100Room tips
Traveler rating
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Popular mentions
The hotel’s location is fantastic, next to the shopping mall and shopping street. 5min walking distance to the main river and Rome square. It’s also around 10-15mins walking distance to the CBD. The service in the hotel is quite good.
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Review collected in partnership with this hotel
Response from JumeirahFrankfurt, General Manager at Jumeirah Frankfurt
Responded today
Dear Ryan, Thank you for taking the time in writing a review of your stay with us. Your kind words are very much appreciated. We look forward to welcoming you back to Jumeirah Frankfurt. Kind regards, Jörg Stricker Interim General Manager
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The Jumeirah is a 4-5 star business hotel located in/near the heart of Frankfurt. Beds and services are what you’d expect from a city hotel in a major business district. Desk is function, bed is comfortable, black out shades, WiFi, adapter, late night dining all work and service at the front desk and from the concierge is efficient if not effusive. The hotel, however, is attached to the largest gym I’ve ever seen as part of a hotel. For anyone familiar with Equinox, Sportsclub, this place gives those U.S. places a run for their money with free weights, classes, cardio all on tap and expansively so. Highly recommend for the combination of central location and great amenities. I don’t see much reason to try anywhere else if in Frankfurt.
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Response from JumeirahFrankfurt, General Manager at Jumeirah Frankfurt
Responded today
Dear Guest, It is a pleasure to acknowledge that you have had a great time at Jumeirah Frankfurt. Thank you so much for your great feedback and I along with the entire team are looking forward to welcome you back to Frankfurt in the not too distant future. Warmest regards, Jörg Stricker Interim General Manager
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+1
What a disappointing Hotel. I stayed at Jumeirah London in the past and I really loved it... So I thought it might be outstanding also at the Jumeirah FFM. We thought it's a good place to celebrate the birthday of a friend who came specifically for this from Paris. First we had to wait an epic time to check in. Front desk totally understaffed and we had to wait in line.. and even coming already in the later afternoon on top room was not ready. Usually not a big deal because the hotels i stayed in the past will ask if you would like to have a nice drink while they keep getting your room ready. Here we got offered water or tea. If I choose a 5 star hotel for a weekend i want real drinks since we were not on a yoga retreat trip or waiting for a liver transplant. So drinking tea does not make me happier waiting for my room. Once we got our room we really enjoyed the outstanding nice top high end rooms. We had dinner at the hotel restaurant. Awesome and great experience. The staff was super professional and the open show kitchen just fantastic. They have a great wine list and great choice of food. We had the mixed BBQ plate. Just perfect!! We checked how long the bar will be open this Saturday and got told that bar will close at 1 am. We went back earlier to have some cool drinks at 0.15 AM and bar was closed. Okay..they told us we can order via guest service drinks to the room. We ordered simple drinks with in-room guest service at 0.30 and after 30 minutes ww got a call back asking us what we ordered. Finally after one hour we got our drinks. Actually i can't recommend this place for a weekend trip. Restaurant amd breakfast are fantastic, but overall price is not matching with level of service. Go to roomers or le meridian much better service and customer awareness . Plus weekends they have better rates.
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really bad experience our last night in Jumeirah Frankfurt. Made a group reservation and booked out 4 rooms for 3 nights (16-19th of June 2019). On the last night of our stay the air conditioning broke down for the whole night and stayed down even after we checked out the next morning. The hotel manager on duty that night (18/06/19) only agreed to give us back a refund for that 1 night after a long argument. VERY DISAPPOINTING for a 5 star hotel to have this sort of thing happen.
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Review collected in partnership with this hotel
Response from JumeirahFrankfurt, General Manager at Jumeirah Frankfurt
Responded today
Dear Guest, Thank you for sharing your feedback on TripAdvisor and thereby giving us the opportunity to enhance our service quality. We would like to sincerely apologise for air conditioning, which had not been working to your satisfaction. I would highly appreciate if you could channel your next booking through my office directly to ensure that you are well looked after during your next stay with us. In the meantime I remain, with best regards, Jörg Stricker Interim General Manager
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Magnificent land scape from room, and delightful cleaness, top of quality bed, splendid room dining (especially the cheese cake is the most delicious in Frankfurt, must eat!). Energetic oil paintings decorate every room. The look up the painting is one of my favorite thing. You can get energy from the real paintings. And the hotel is real good quiet even thought it stand in central, near by shopping mall MyZeil. The lobby is a bit tiny, so sometimes I should wait there to check in. But they strive to smooth and perfect check-in.
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Review collected in partnership with this hotel
Response from JumeirahFrankfurt, General Manager at Jumeirah Frankfurt
Responded today
Dear Guest, It is a pleasure to acknowledge that you have had a great time at Jumeirah Frankfurt. Thank you so much for your great feedback and I along with the entire team are looking forward to welcome you back to Frankfurt in the not too distant future. Warmest regards, Jörg Stricker Interim General Manager
Read more
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PRICE RANGE
$177 - $658 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jumeirah frankfurt hotel frankfurt
LOCATION
GermanyHesseFrankfurtInnenstadt
NUMBER OF ROOMS
218
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