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Steigenberger Icon Frankfurter Hof

Bethmannstrasse 33 Am Kaiserplatz, 60311 Frankfurt, Hesse Germany
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Traveler (1085)
Room & Suite (167)
Dining (70)
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About

#24 of 282 hotels in Frankfurt
Location
4.8
Cleanliness
4.5
Service
4.3
Value
3.9
Travelers' Choice
GreenLeaders Gold level
Established in 1876, the Steigenberger Frankfurter Hof is located in the heart of the city in middle of the historic, financial district, near the cathedral where the emperor's coronation once took place. Our hotel attracts global travellers who are as unique as our 303 luxurious rooms. Choose from traditional or modern decor; the extravagant and timeless elegance of the interior fulfils even the most sophisticated desires of our guests. In the morning we welcome you to one of the best breakfasts in the city, with exquisite delicacies served in our "Hofgarten" restaurant. The "Autorenbar" invites you to join us for a royal afternoon tea, before it becomes an evening hotspot in the Main-metropolis serving a choice of select spirits. Spoil your senses by choosing to dine our iconic restaurant OSCAR*S. Experience the largest SPA in Frankfurt where effortless luxury, creativity, and the art of well-being are combined.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Center with Internet Access
Paid public parking on-site
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor furniture
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, German

Location

Bethmannstrasse 33 Am Kaiserplatz, 60311 Frankfurt, Hesse Germany
Name/address in local language
Steigenberger Icon Frankfurter Hof
4.5
2,899 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Steigenberger Icon Frankfurter Hof garners accolades for its high-quality amenities, which include renovated rooms, a highly praised breakfast, and a sumptuous spa, despite some services being deemed costly. Its prime location earns high marks for convenience to shopping and historical landmarks, as well as easy airport access. While the staff's friendliness and professionalism are often commended, there are some concerns regarding service delays. Guests are charmed by the hotel's elegant atmosphere and cleanliness, yet opinions on the value and room conditions vary.
Location
Convenient
Atmosphere
Welcoming
Rooms
Dated
Value
Expensive
Cleanliness
Pristine
Service
Inconsistent
Amenities
Top-notch
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2899Reviews18Q+A100Room tips
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Bilal S wrote a review Yesterday
2 contributions
One of the nicest hotels I went to, and I sleep 3 to 4 times a mont in hotels over Europe. It’s a luxurious hotel and and have very good service and the staff is very friendly and nice. It’s in the middle of the city and have enough taxis outside. Love it
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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gmeret wrote a review Feb 20
Haifa, Israel16 contributions
A lovely hotel in an excellent location. Walking distance from major sites, close to the shopping streets and with many restaurants and bars around. Very clean, beautiful rooms and most importantly - excellent service! Definitely a hotel to return to.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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l_gletscher wrote a review Feb 16
Singapore, Singapore44 contributions
It’s a beautiful hotel that photographs well because of its grandeur exterior. It’s in a fantastic location too as it’s surrounded by sights, restaurants and bars. However, I did not find customer service to be satisfactory. Check-in was slow and there was no clear sign or line to indicate where we may wait at the reception. We wanted to bring up our own luggage but were told impolitely that the back-of-door elevators weren’t connected to the lobby elevators or something, and so they insisted to bring the bags up for us. That’s fine, but I did not appreciate the porter’s brashness. The amenities are dated. I understand it’s an old hotel and maybe they want to preserve its charms. But the elevators are slow and too small to even fit 3 adults with one check-in luggage each. The bathtub is strangely designed to be a too high and, it is difficult to climb in and out - it is not safe for elders. One last thing - it’s not super important but to keep up with times - I’d wish there are at least 1 - 2 USB ports available in the rooms for charging devices.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Geneva S wrote a review Feb 15
1 contribution
The staff was very friendly and helpful. The breakfast was great. The room was exactly what we needed for our time in Frankfurt. We had drinks at the bar one night and it was quite busy. I would take a taxi or car service rather than the train to this hotel.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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123Hami wrote a review Feb 15
33 contributions
All is as it should in this Hotel - excellent location, friendly and efficient staff, big rooms, good amenities… the hotel is right next to opera, shopping and reasonable also for most business visitors. Valet parking in particular was useful. The breakfast was not extraordinary, but had all we needed and the service was good.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Alejandro P wrote a review Feb 12
Salernes, France3 contributions
We are very happy to have chosen the Steigenberger on our return visit to Frankfurt , absolutely exceeded our expectations in every thing location, the Junior Suite, the meals, Spa facilites, etc but... THE STAFF is the real difference maker! Having visited many luxury hotels the world over this one has a wonderful and very well trained staff. And thank you again for making us feel at home. Special note to Eva who took the time at Oscar's and during breakfasts to make magic of those moments. Definitively the place in Frankfurt.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Maria T wrote a review Feb 4
1 contribution
My husband and I chose the Steigenberger Frankfurter Hof to celebrate my birthday, and the experience exceeded our expectations in every aspect! From the moment we arrived, the warm welcome and attention to detail made us feel truly special. Elisa Opitz and the rest of the front desk team provided outstanding service. Ms. Opitz, in particular, went above and beyond to ensure that every aspect of our stay was special and memorable. With her advice, we upgraded our room to what must be one of the nicest in the hotel, and one of the nicest we have ever stayed in, with a fantastic view of the courtyard and out to the city. We ordered room service, and we were treated to a special desert. Another member of your staff taught us how to sing Happy Birthday in German, and gave us a great sample! The entire level of hospitality we experienced at the hotel, especially on such a special occasion, has left a lasting impression on us. The impeccable service, luxurious accommodations, and the genuine care shown by the hotel's team contributed to making my birthday celebration truly memorable. We look forward to returning to Steigenberger Frankfurter Hof for future stays and will undoubtedly recommend your establishment to friends and family.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: It's a bit on the pricey side for us, but our experiences there have been exceptional, making it...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Icon Frankfurter Hof
Responded 3 weeks ago
Dear valued Guest, reading your review brings great joy, as it means we were able to make your birthday celebration truly special. It's heartwarming to know that our team, particularly Ms. Opitz, were successful in making your stay exceptional and memorable. The delight you found in the luxurious accommodations and the beautiful view of the city is exactly the kind of experience we aim to provide. We are also pleased that our team was able to add a personal touch to your celebration with a special dessert and a German Happy Birthday serenade. We greatly appreciate your kind words and the high recommendation you’ve given to your friends and family. We look forward to welcoming you back to Steigenberger Frankfurter Hof for future stays. Kind regards, Florian Woithe Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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maria e wrote a review Feb 1
1 contribution
I recently stayed at Steigenberger Hotel on December 20th, 2023, and I had a really disappointing experience, particularly regarding the mishandling of my luggage. During our check-out the bellboy assisting us forgot to load one of our bags into our car. We realized this after embarking on a five-hour journey to Munich. Upon discovering the missing bag, we promptly contacted the hotel, and our travel agent communicated with them to address the situation. We were told our bag could be sent to either Munich or our next destination, Vienna, with the latter option guaranteeing arrival by December 23rd. However, our bag did not reach Vienna until December 27th, well after our departure for the next destination. The lack of timely communication about the delay added to the inconvenience, especially as we had planned to return to Frankfurt on December 28th. Upon our return to Frankfurt, the attempt to address the issue with the hotel was unsatisfactory. The manager on duty refused to take responsibility for the oversight, and there was a distinct lack of apology for the inconvenience caused. The manager's dismissive attitude towards our request for the tracking number only heightened our frustration. While a half-hearted apology was eventually offered, it was clear that the manager struggled to express genuine remorse. The only positive aspect was the assurance that the hotel would arrange the shipment of our luggage from Vienna to Houston. However, upon our arrival in Houston, attempts to contact the hotel for information on the shipment were met with silence. Consequently, I had to arrange the shipment myself, incurring additional costs due to the hotel's negligence. This entire experience has left me deeply disappointed with the level of service and the overall handling of the situation. Encountering such substandard service from a reputed five-star hotel in a developed country like Germany is disheartening. This incident undoubtedly reflects poorly on the reputation of Steigenberger Hotel and has marred my perception of the establishment.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Icon Frankfurter Hof
Responded 3 weeks ago
Dear valued guests I hope this message finds you well. We sincerely apologize for the inconvenience and frustration you experienced during your recent stay at Steigenberger Icon Frankfurter Hof on December 20th, 2023. We deeply regret the mishandling of your luggage and the subsequent lapses in communication, which fell short of the high standards we strive to maintain. First and foremost, please allow us to express our heartfelt apologies for the oversight in loading your bag during the check-out process. We understand the significant inconvenience this caused, especially during your journey to Munich. We acknowledge that the assurances provided regarding the timely delivery of your bag to Vienna were not met, and we fully recognize the impact this had on your travel plans. We genuinely regret the lack of timely communication and the dismissive attitude you encountered upon your return to Frankfurt. It is disheartening to hear that our manager on duty failed to take immediate responsibility and offer a sincere apology. We understand the importance of addressing such matters promptly and with the utmost care, and we are committed to rectifying this lapse in our service. Regarding the delay in the shipment of your luggage from Vienna to Houston, we sincerely apologize for the additional costs you incurred due to our negligence. This falls well below the standards we set for ourselves, and we deeply regret any financial burden this may have caused. Although the concierge team immediately organized the shipment at our expense, the only thing that matters is the result - the luggage was not there and not on time. The shipping from Vienna should, according to my information, also be paid by us, so it would be nice to clarify this point. Under no circumstances do I want you to have to pay, even though we covered the costs.  We acknowledge that the lack of responsiveness when attempting to contact the hotel for shipment information is unacceptable, and we are actively addressing this issue to ensure it does not recur. Please allow me to politely point out that although I can understand your anger and disappointment, unfortunately no one - not even the travel agent - sought contact with the hotel management. Of course, we would have acted immediately and done everything possible to make up for our omission. You are of course entitled to express your displeasure on Google and twice on TripAdvisor, but this double listing of the facts does not quite correspond to the spirit of constructive guest feedback. We have made mistakes and in our industry people work for people - rest assured that we take the whole situation very seriously and we are disappointed with our performance towards you.  Our team is working diligently to take corrective action and prevent such incidents in the future. Please contact me directly florian.woithe@frankfurter-hof.steigenberger.de - it would be very important to me if I could get in touch with you personally to discuss your adequate compensation.  We sincerely hope you will give us the opportunity to regain your trust and provide you with the exceptional service synonymous with the Steigenberger brand.  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. Sincerely yours, Florian Woithe Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MozReliefWorkers wrote a review Jan 2024
Mozambique63 contributions
Have stayed at this hotel as well as several other Steigenberger properties in the past. Sadly disappointed this trip. Room size is good, location fine. Hotel in need of maintenance/ care. One Pillow was torn, bathrobe (1 for 2 people, called to ask for a second, did not receive it) frayed. Fee to use the sauna, had not been the case before. There appear to be many more reasonable and updated options in the neighborhood, will look elsewhere next trip.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Icon Frankfurter Hof
Responded Jan 14, 2024
Dear guest, First and foremost, I regret to hear about your recent experience at the Steigenberger Icon Frankfurter Hof, which fell short of the high standards we set for ourselves. It is disappointing to know that we were not able to meet your expectations this time around. Our aim is to provide a comfortable and pleasant stay for all our guests and I am sorry to learn that we missed the mark on this occasion. The issues you've mentioned regarding maintenance and the amenities provided, such as pillows and bathrobes, certainly do not reflect the quality we strive for. As for the sauna fee, we continuously revise our services to ensure the best possible guest experience. Your feedback provides us with valuable insights that help us understand where we can improve. Please rest assured that we are committed to providing a luxurious and memorable experience to all our guests. It would be an honor to have another opportunity to welcome you back and demonstrate the high standard of service that Steigenberger Icon Frankfurter Hof is known for. Kind regards, Florian Woithe Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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traveller090 wrote a review Jan 2024
Philadelphia, Pennsylvania71 contributions
Exceptional and attentive service in all areas of the hotel. The General Manager was present and actively engaging guests showing exceptional leadership and class. It was an exceptional experience and I highly recommend the hotel. Thank you.
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Steigenberger Frankfurter Hof, Geschäftsführer at Steigenberger Icon Frankfurter Hof
Responded Jan 14, 2024
Dear Guest, Your commendations on the service and leadership displayed at our hotel are indeed heartening to read. I'm thrilled to hear that your time with us was exceptional, and that you found our General Manager's engagement to be a positive part of your experience. It's our delight to ensure that our guests enjoy the highest level of service, and your kind words are an affirmation of our efforts. I'm elated to hear that you would recommend us highly. We hope to continue exceeding your expectations on your future visits. Kind regards, Florian Woithe Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$216 - $301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
steigenberger frankfurter hof frankfurt, steigenberger frankfurter hof hotel frankfurt
LOCATION
GermanyHesseFrankfurtInnenstadt / Altstadt
NUMBER OF ROOMS
303
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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STEIGENBERGER ICON FRANKFURTER HOF - Updated 2024 Prices & Hotel Reviews (Frankfurt, Germany)

Frequently Asked Questions about Steigenberger Icon Frankfurter Hof
Which popular attractions are close to Steigenberger Icon Frankfurter Hof?
Nearby attractions include PubCrawl Frankfurt (0.3 miles), Secret Escape Game (0.1 miles), and Roemerberg (0.3 miles).
What are some of the property amenities at Steigenberger Icon Frankfurter Hof?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Steigenberger Icon Frankfurter Hof?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Steigenberger Icon Frankfurter Hof?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Steigenberger Icon Frankfurter Hof?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Steigenberger Icon Frankfurter Hof?
Conveniently located restaurants include Restaurant Medici, Im Herzen Afrikas, and Bidlabu – Bistro und Bar.
Are there opportunities to exercise at Steigenberger Icon Frankfurter Hof?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Is Steigenberger Icon Frankfurter Hof located near the city center?
Yes, it is 0.2 miles away from the center of Frankfurt.
Are any cleaning services offered at Steigenberger Icon Frankfurter Hof?
Yes, dry cleaning and laundry service are offered to guests.
Does Steigenberger Icon Frankfurter Hof offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Steigenberger Icon Frankfurter Hof?
The staff speaks multiple languages, including English and German.