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Sheraton Frankfurt Airport Hotel & Conference Center

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Hugo-Eckener-Ring 15 Frankfurt Airport, Airport/Terminal 1, 60549 Frankfurt, Hesse Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1356)
Room & Suite (840)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Frankfurt Airport Hotel & Conference Center
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 297 hotels in Frankfurt
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee.
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Room & Suite (840)840
Full view
Property amenities
Paid public parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Parking garage
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, German
Hotel links
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Location

Full view
60Somewhat walkable
Grade: 60 out of 100
38Restaurantswithin 0.3 miles
15Attractionswithin 0.3 miles
5,027Reviews54Q+A100Room tips
Traveler rating
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Popular mentions
euro2006 wrote a review Oct 2020
New York88 contributions79 helpful votes
We stayed at the Sheraton Frankfurt Airport Hotel & Conference Center for one night when we had a stop-over in Frankfurt. It's another Sheraton airport hotel - big and busy many guests. Once we got to FRA, we dropped some luggage at the hotel and collected them a week after our trip in Switzerland. We were extremely impressed by the porter who was very kind and courteous. Room - ok, well maintained *Stay in July 2019*
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Date of stay: November 2019
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BrunoSchalck wrote a review Aug 2020
Strasbourg, France9 contributions2 helpful votes
I m here to write a frustrated breakfast that I did experienced, basically due to covid19 the hotel had to adapted giving bags of breakfast with foods selection inside such a croissant, breads, fruits, fruit salad and drinks. The problem is the fresh things such a fruit salads there is not date when it was prepared and looks absolutely old and not fresh, the hotel is not giving the appropriate check to verify integrity of the things to provide to customer, even a banana it was far old inside the bag, when I went to speak with the restaurant manager he was very rude trying to make me believe that was normal. And after himself verify that I was right he tried touch me with his hand trying to impose power to make me calm down. Seriously??? I even don’t know him and he was acting so unprofessional !!!! I asked to change the articles for 2 croa croissants that was worst !!! Not fresh at all !! Well, since you don’t have choice or you eat this bad quality food or you don’t eat... I went to speak in the reception trying to pass this bad experience to a manager who just offered me 35% off the rate of my room This is ridiculous!!!!!! For such bad thing that happens on this hotel.... On this days of COVID-19 where some people are not taking serious about hygiene, even not controlling the quality of the food! I m deeply frustrated And I think 35% off of my rate is not a good gesture.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Ralf Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center
Responded Sep 1, 2020
Dear _BrunoSchalck_ Greetings from Frankfurt Airport Marriott Hotel. First we appreciate that you took the time to share your honest thoughts with us about your last stay at our property. We are sorry for the inconveniences you had to experience for which we would like to apologize since it is not up to our standards. Please feel free to contact me personally for a phone call in order to understand the experience better. You are able to reach me via peter.kolz@marriott.com. Your feedback has already been shared with the manager of the relevant team to improve the service experience. Best regards, Peter Kolz - Director of Rooms
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Jim W wrote a review Aug 2020
Schonaich, Germany1,190 contributions138 helpful votes
+1
I get it...COVID-19 has made many things difficult for all of us. We all have had to adapt somewhat. However, business is business and if you are to survive this time of inconvenience, you have to be able to adapt. I had the opportunity to spend a night here with a Titanium club member who needed my assistance in picking up his family as they were finally able to move to Germany from the USA. First, the line to check in was long. Sure, I understand social distancing and all of the associated health concerns. However, when the line gets longetrthan ten people checking in, then open another desk to accommodate the large number of waiting guests. Plus, where is the easy check in for Titanium members. While we were thrilled to receive a complimentary room upgrade to suite, it was a wash because the air conditioner in the main bedroom did not work. This was my room! Sadly, the restaurant was closing shortly after check-in so we were unable to dine or take advantage of the club. This was at 9:00 on a Friday night! We ended up going to a restaurant in the airport and enjoyed an outstanding meal (see separate review of Paulaner). After dinner, we hoped to enjoy a beer or two to close out the night. This was not possible at the hotel...due to COVID. This is unacceptable as you have to plan accordingly and have beer and/or wine ready for guests. Even the breakfast the next morning was somewhat of a let down as the simply gave you a lunch box with plenty of food, but did not provide any place to eat it. I won't even mention all the construction going on to even get to the hotel from the parking lot, which was also a pain to find as the website not the signs for the hotel inform the guests to simply park in the airport parking. We looped for thirty minutes before calling the hotel. This should be on their website. I love Marriott hotels, but I will not stay here again...ever!
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Date of stay: August 2020
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Room Tip: Find another hotel option...seriously!
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2 Helpful votes
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Response from Ralf Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center
Responded Aug 10, 2020
Dear Jim W, Thank you very much for choosing to stay with us and for sharing your feedback. I truly apologize that we did not meet your expectations and for the inconveniences this has caused. Furthermore, I am very sorry that the air conditioning was not working in your room as we believe that a good night sleep is essential for a pleasant stay. We passed the information on to our technicians so this can be prevented in the future. Moreover, I regret that you could not enjoy your dinner in our restaurant. We also serve a selection of alcoholic beverages in the evening but our restaurant and Club Lounge close at 9:00 PM. Unfortunately, we do not have any other option at the moment due to the current situation. Please also note that our breakfast is available for pick up or can be enjoyed directly in our restaurant. We have a few parking sports right at the hotel – alternatively, guests can use the various parking structures of the airport. I apologize if this was not clear. Again, I apologize for the inconveniences all this has caused and I understand your disappointment. However, I hope that his has not permanently affected your opinion of us as we would love to welcome you back to prove that we can do better. Best regards, Ralf Stresing General Manager
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fly4fun2 wrote a review Apr 2020
London166 contributions138 helpful votes
This was a relatively last minute (for me at least) book for work and the first time I went from my home city, to another city and then this one before going home - all just overnight stops. So by the time I got to Frankfurt I was quiet tired and was looking forward to crashing and getting ready for the next day of meetings. The hotel is relatively easy to find from the airport although the signage to the reception desks could be a bit clearer. Check in was a breeze with a very pleasant man making a few jokes about the room type I wanted. Being a plane fan I asked for a room with a view and he asked if I wanted a sea view. Being so tired I actually started to process in my mind where the beach was and if I would have time for a swim before my meeting when he broke out into a smile and said maybe an airport view was all that was available. Fine for me! The room was good size, clean and despite being opposite the airport relatively quiet. As pointed out by others, there are no power points near the bed which makes charging items overnight a pain. I started to unpack and get my things ready for the next day when I saw the robe in the wardrobe. Well, it looked more like a rag on a hanger. It was crumpled up as if it had been washed and left in the machine to dry. I took it out and found it had a big tear in the back!! Even I wouldn't have kept using a robe like that! Shockingly poor attention to detail. I turned on the tv. Well I tried to. The remote didn't work. I managed to find the power button on the under side of the TV but couldn't get it to come of the hotel welcome page.Eventually I managed to turn it off again and watched something on Netflix instead. I was too tired to call reception and let them know these faults. The bed was particularly hard. Like there was no movement or bounce as you rolled over. Not something I enjoyed, but at least the sheets were soft compared to another hotel I later stayed at that were like sandpaper. The shower had good water pressure but the toiletries were only good to take for their 30ml flip top bottles. The scent used in the products is like an industrial plastic akin to cheap new car smell. Breakfast was good, although overpriced like most hotel breakfasts. The quality wasn't as good as some boutique hotels, but there certainly was variety to cover a wide international clientele. There were a few stations were food was made to order as well as plentiful other tables with a wide variety of options. They could make it easier to let you know that they will bring hot beverages to your table as I saw the coffee dispenser during my first round and started to make one and got the cup size wrong for the option selected. Checkout was simple, but no time to raise the points above as I had to dash to the meeting in the adjoining conference centre. Airport hotels are odd creatures. You need them for a specific purpose. I'd come back here if I had to and my company hotel booking system didn't give me any other option to try. I just hope this time I get a tv that works properly and a bathrobe with no holes in it!
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Date of stay: February 2020
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Trip type: Traveled on business
1 Helpful vote
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Response from Mr_Ralf_Stresing, Front Office Manager at Sheraton Frankfurt Airport Hotel & Conference Center
Responded Apr 26, 2020
Dear fly4fun2, Thank you very much for taking the time to provide us a detailed feedback about your recent stay at Sheraton Hotel & Conference Center Frankfurt Airport. Your honest opinion and comments mean a lot to us and are very much appreciated. We were glad to read lots of positive comments especially about your check in experience and the location of the property which is definitely an advantage and a great convenience for our guests. However we also do consider the points you mentioned in which we can still get improvement. We certainly hope to welcome you again at our Sheraton Hotel & Conference Center Frankfurt Airport on your next trip to the Frankfurt/Main area. Best regards, Peter Kolz - Director of Rooms
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bubbelbine wrote a review Apr 2020
Vancouver, Canada307 contributions124 helpful votes
This was not my first stay here. I have stayed before, but never as a single guest. I am not sure what happened this time was because I was traveling a single woman or if this hotel has absolutely lost it. I stayed for 3 nights. My days were pretty packed and I only stayed here to sleep between flights and didn’t need any housekeeping, so I selected “Make a Green Choice”, stuck my “Do not disturb” sign on my door handle and went about my day. Coming back in the evening I find a note in my room that hotel staff came in. No reason why (see attached picture). I immediately contacted the hotel via Marriott chat. They were very apologetic that someone came and even sent a manager who took a scan of the door’s card reader to find out who entered and why. He was apologetic and seemed to understand that this is disturbing with MAGC and do not disturb signage in place. This visit makes the ridiculous story I was told the next day even more unbelievable. I had truly hoped this was just a staff member gone rogue ignoring guests wishes but had to find out that this hotel purposefully violates guests’ privacy when I returned the next day (still rejected housekeeping and still had the “Do not disturb” sign on my door handle) and yet again, find another note in my room that hotel staff came in without providing any reason why. I immediately contact the hotel again and the manager who came to visit the previous night told me a ridiculous story that they are forced by Marriott to check in on guests every single day. Say what? I told him that is hardly believable, and he kept making up stories about airport hotels having special rules and they saved a guest life in the past by coming into rooms against guests’ wishes. I asked him why this made up rule was not mentioned during his visit yesterday when he seemed to be sympathetic to my wish not have stranger traipse through my room when I put a “Do not disturb” sign on my door. He just kept going back to Marriott’s rules. I could understand if a guest stays for a prolonged period if time but day 1 and then right again? Having to travel for work quite a bit and being an Elite Bonvoy member, I have never had my privacy repeatedly violated like this, even in this very hotel when I was not traveling by myself. Do you only have these special daily visits for single female travelers? I will take my FRA airport business back to the 2 Hiltons again.
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Date of stay: March 2020
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Response from Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center
Responded Apr 6, 2020
Dear bubblebine, Thank you very much for sharing your feedback with the TripAdvisor Community. We value and appreciate the time that you have taken out of your schedule to send us your comments. Given the nature of our business, it is our expressed commitment to make every guest experience an enjoyable one and I regret that we were not able to meet your expectations. We do apologize for the service shortfalls you had to encounter and the inconveniences we have caused you. Please be assured that Health, Safety & Security of our guests is one or our companies’ paramount goals. We follow very strict guidelines, which include regularly scheduled checks of our guests and all occupied rooms. The concerns you have raised are very understandable given and I appreciated the opportunity to respond to you. Please feel welcome to contact me if you need further information or if you have questions, which I like to response to. We would like to apologize for any inconvenience you have experienced on your recent trip to Frankfurt. Best regards Peter Kolz Director of Rooms
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PRICE RANGE
$121 - $267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton frankfurt airport hotel frankfurt, sheraton frankfurt airport hotel and conference center, sheraton frankfurt hotel, frankfurt sheraton
LOCATION
GermanyHesseFrankfurt
NUMBER OF ROOMS
1008
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Frequently Asked Questions about Sheraton Frankfurt Airport Hotel & Conference Center
Which popular attractions are close to Sheraton Frankfurt Airport Hotel & Conference Center?
Nearby attractions include Frankfurt am Main Flughafen Fernbahnhof (0.06 miles), Porsche Design (0.1 miles), and Pfendt Airport Optic (0.1 miles).
What are some of the property amenities at Sheraton Frankfurt Airport Hotel & Conference Center?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sheraton Frankfurt Airport Hotel & Conference Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Frankfurt Airport Hotel & Conference Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Frankfurt Airport Hotel & Conference Center?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Frankfurt Airport Hotel & Conference Center?
Conveniently located restaurants include Flavors Frankfurt Airport, Paulaner in The Squaire, and Sports Bar.
Are there opportunities to exercise at Sheraton Frankfurt Airport Hotel & Conference Center?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Sheraton Frankfurt Airport Hotel & Conference Center have an airport shuttle?
Yes, Sheraton Frankfurt Airport Hotel & Conference Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Frankfurt Airport Hotel & Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Frankfurt Airport Hotel & Conference Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Frankfurt Airport Hotel & Conference Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.