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The Westin Grand Frankfurt

Booking.com$150*
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#27 of 269 Hotels in Frankfurt
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$248*
$150*
$248*
$150*
$248*
$150*
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The Westin Grand Frankfurt
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1,318 Reviews from our TripAdvisor Community

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Showing 936: English reviews
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Pittstown, New Jersey
Reviewed yesterday NEW

Nice clean room and lovely staff. I love the fact that you can pay 5.00 euro and rent gym clothes and shoes. Location is great. Close to main shopping area and train station. Down side, the rooms are very hot. This is my second time staying there and even with a fan, it was not a great experience sleeping. now...

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Helpful?
Thank LEnore S
Melbourne, Australia
Reviewed 2 weeks ago via mobile

We stayed at The Westin for 1 night as an overnight stop over before heading to Hong Kong. The staff (porters, doorman, reception) were welcoming and assisting. We were upgraded to an executive room. It was spacious and had a separate luggage/wardrobe area. The bathroom was well appointed, shower over the bath and had heated floors. Our only issue with...

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Helpful?
Thank Catherine C
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Catherine C, on behalf of the entire team I would like to thank you for sharing your experiences with us - I am sure other travelers will appreciate it as well. All our employees are committed to bring renewal and the feeling of home coming alive and your words prove that our ideas of Service Culture are being appreciated...

Tehran Province, Iran
Reviewed April 18, 2017

The rooms are very clean. Very nice and friendly staff. This hotel is very near to the shopping center, so you can achieve whatever you want very easily. Very good breakfast. Do not forget to take smoothie at the breakfast!

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Helpful?
Thank Sina_triton
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Sina_triton, Many thanks for your full score evaluation and of course for having taken the time to share your opinion with us. I am glad that you had a good time and hope that we see you back at the Westin Grand Frankfurt soon. Best regards, Miriam Ballweg Executive Assistant Manager

Dubai
Reviewed April 16, 2017 via mobile

Walking distance from the main shopping district and pleasant, friendly staff! The rooms were clean and tidy, breakfast was better than the average breakfast in Frankfurt! Rooms are fairly quiet! Best part was definitely the location and staff !!

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Helpful?
Thank Ahmed B B
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Ahmed BB, What else can I say that THANK YOU for such a positive, full score evaluation. Your opinion counts a lot for us and is highly motivating for the entire team. I hope to welcoming you back soon. With best regards, Miriam Ballweg Executive Assistant Manager

Birmingham, United Kingdom
Reviewed March 31, 2017

Very welcoming and easy check in. The hotel lobby was very grand and well designed. Ruth (manager) gave us a great introduction to the hotel. Dixi and Hassan (Concierge) were on hand and provided great service and advice. The lounge and hotel bar were well equipped and made our stay enjoyable - special thanks to Vincenzo (bar manager) who was...

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1Thank dave101010
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear dave101010, Wow - what a wonderful feedback. As you may imagine your compliments are a true delight for the entire team of the Westin Grand Frankfurt, and we are glad you experienced such an inspiring time with us. The only way to make a real difference and to stay in people's memories is the type of service culture you...

Reviewed March 30, 2017

Great Staff,, Very Accomadating front desk employees. Excellent Rooms and Excellent location.Overall a very nice place to stay in Frankfurt. This makes a great base for exploring Frankfurt. Overall You will enjoy staying in this hotel.

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Helpful?
Thank Thomas T
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Thomas T, let me thank you for having taken a moment to summarize your Westin impression and for sharing it with us and the Tripadvisor community. I am glad to read that you enjoyed your stay with us and that you had a great time in Frankfurt. We hope to welcome you back shortly and send you all the...

Cocoa Beach, Florida
Reviewed March 30, 2017

However the bartender “Vatie” sp? Was phenomenal. Credit to Starwood’s hospitality. We met several local customers at the bar who told us they come in once a week just because of Vatie!! We could easily tell why. The Valenzuela’s

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Helpful?
Thank PeternickV
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear PeternickV, a big thank-you for your full score evaluation of our hotel and of course for our Bar GrandSeven with our star "Fatih" who is a great asset in our team. This compliment will certainly give a new air of motivation for him and the whole team. Looking forward to welcoming you soon again. Best regards, Miriam Ballweg Executive...

Singapore, Singapore
Reviewed March 29, 2017

I stay at the Westin everytime I'm in Frankfurt for work and have gotten quite familiar with the hotel. The location is fantastic, just a 1 minute walk away from the main shopping belt in Frankfurt. I enjoyed all my meals at the Chinese restaurant within the hotel and all the staff I've encountered were polite and friendly. The rooms...

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Helpful?
Thank Carrie T
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Carrie T, Thank you very much for your detailed review on our hotel. We are pleased to read your positive comments on the perfect location and our Chinese restaurant and that you enjoyed our duplex suite. All them more we regret the flushing problems and please be assured that we are working on a solution to upgrade this system....

Chicago, Illinois
Reviewed March 21, 2017

We found a flushing toilet in our third room. We do appreciate that it was a suite. However, I would have been fine with first room if the toilet flushed. I do not appreicate the work of moving rooms twice after the first. The gym has been scaled back since our last Messe show two years ago. There is now...

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Helpful?
Thank Justine W
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Justine W, First of all, let me thank you for having taken the time to provide us with a detailed overview about your experiences and I deeply regret that you had such a disappointing stay with us! Again, our sincerest apologies via this platform for the inconveniences caused to you. In our direct communication during your stay, we tried...

Reviewed March 18, 2017 via mobile

This place is by far some of the most high class and best service that I've every received from an SPG hotel in the world. They treat me with respect and they know me by name. When I come here it feels like home. This is the only place I stay when I am in Frankfurt

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Helpful?
Thank John B
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear John, As you may imagine, your compliments are a true delight for the entire team of the Westin Grand Frankfurt and we are glad you experienced such an inspiring time with us. A big THANK YOU for taking the time to share your feedback. Looking forward to welcoming you soon again at The Westin Grand Frankfurt. Best regards, Miriam...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $141 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#21 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Grand Frankfurt staff and other travelers.
16 questions
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A/C not the best. Request a fan”
LEn0reS, yesterday | Read review
“The Presidential Suite is very luxurious and well designed - even has 2 bedrooms! Also has the option of a linking a further room.”
dave101010, Mar 31, 2017 | Read review
“Rooms all seemed to be good.”
ThomasT358, Mar 30, 2017 | Read review
“Get a room close to the elevator as the shape of the building has some buildings that are a long walk”
DeLionK, Feb 9, 2017 | Read review
“stay above the 2nd floor”
tedp101, Feb 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$150* /night
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Orbitz.com$150
TripAdvisor$150
HotelQuickly$248
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Prices are for 1 room, 2 adults
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