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The Westin Grand Frankfurt

#30 of 271 Hotels in Frankfurt
Certificate of Excellence
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
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The Westin Grand Frankfurt
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1,086 Reviews from our TripAdvisor Community

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San Francisco, California
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Although I travel to Frankfurt often but this was my first time staying at the Grand Westin. The location is fantastic close to public transportation and it is only 19 min from FRA to Konstablerwache which is the Subway station and it is only 5 min walk from the hotel. Trains run to the FRA airport every 15 min and... More 

Helpful?
Thank Shafiq A
sunshine coast
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent 2 nights here in December, between a couple of Tours. As an SPG member, was not at all impressed with this Hotel. We had booked our room, for 2 people, before leaving Australia, through Starwood, and was told on arrival, that WiFi was not free of charge in the room, because we had not booked direct through their... More 

Helpful?
2 Thank joan h
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Joan h, Thank very much for taking the time to review our hotel. I am very sorry to read that you got a negative impression during your stay with us. Your comments will help us to focus on the points you mentioned and please be assured appropriate action will be taken. Hoping that you will give the opportunity to... More 

1 review
5 of 5 stars Reviewed 1 week ago

I just wanted to thank Oliver Maier (at the front desk) for making my recent stay very enjoyable. Without my asking, he saw a potential problem and offered a quick, easy solution. He was observant and then went out of his way to fix a problem before I even realized it. He is a real asset for the Westin Grand.... More 

Helpful?
Thank Peter D
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Peter D, how else could I respond to your comment than with a BIG THANK YOU for your amazingly kind words! Your feedback is a wonderful present for us and of course for Oliver Maier who is a great asset at the Front Desk. We are grateful to read that you enjoyed being our guest and will keep us... More 

Houston, Texas
Level Contributor
346 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location in Frankfurt. It was easy to walk to the sopping area, and to some of the historical sites. The concierge was great about dining suggestions and information on what to walk and see for a few hours. This hotel had the most comfortable beds we slept on during our 3-city trip. We stayed... More 

Helpful?
Thank SherriLR
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear SherriLR, This is a fantastic compliment and I would like to thank you on behalf of the entire team. We are very happy to read that you enjoyed our services all around - from Concierge to the Westin Club and breakfast service. And or course it is wonderful to know that you enjoyed the Westin Heavenly" Bed not to... More 

Ireland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in Frankfurt for our honeymoon and we found in the room prosecco, fruits and strawberries. Everyone was really nice and we felt really sad when we were leaving the room. The bed is absolutely comfortable. I miss it already! Thank you very much to every one.

Helpful?
Thank dorykiss
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear dorykiss, These are some very personal and motivating words you found to share a compliment with us and I would like to thank you for it. I am so glad that we could make your honeymoon stay very enjoyable and that you have lovely memories of it. You may probably be interested that the "Westin Heavenly" bed can be... More 

Johannesburg, South Africa
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is centrally located in Frankfurt, right beside a subway station. The service is very good. There is nothing extraordinary about the interior. The hotel has a trendy bar and gym - however there is no inclusive breakfast. The hotel is very clean and well maintained. Rooms are average sized, with large beds and very good linen which is... More 

Helpful?
1 Thank MadamBK
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear MadamBK, Thank you very much for having shared your impre3ssions with us. Your feedback is very appreciated and I am glad you had a good time! We are pleased to read that you felt very comfortable in our Westin Heavenly beds and enjoyed the trendy bar in our elegant atrium. The central location is not only convenient for business,... More 

Weil am Rhein, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We paid more than EUR 800 for a not very big room and had a series of negative experiences. They do not seem to know what a customer is. We were told at the reception that the Japanese Restaurant was open for last orders at 21.30. When we arrived at 21.00 hours, the sent us out again saying that the... More 

Helpful?
1 Thank gring097
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear gring097, Thank you for your constructive review. As already mentioned in our direct correspondence we have investigated in detail with the Japanese Restaurant tenant and our receptionist involved. Please be assured that appropriate measures has been taken to avoid such unfortunate incident in future. We sincerely apologize for the inconveniences caused to you and hope that you will give... More 

Glendale, California
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Made-to-order eggs...nice breakfast buffet. Plenty of outlets in the room. Down the street from the underground. Around the block from a major shopping district. I call it a district because it is several blocks long and includes mid- to high-end shops. Attentive staff. Plenty of seating in the lounge, bar, and dinning room. While staying the week, I did notice... More 

Helpful?
Thank TheMilnerFamily
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear TheMilnerFamily, Thank you so much for the nice summary of your stay and for taking the time to share it here on Tripadvisor. I am delighted to hear that you enjoyed our breakfast buffet, the Westin Club and the GrandSeven bar and restaurant in the elegant and cosy hotel atrium. Many leisure travelers enjoy our central location for shopping... More 

Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed two nights as I wanted to be downtown. It had been two years since I was last here. I did not get the quiet room I requested (I have an SPG gold card). My room faced the busy street. I tried to lock the door but the lock was broken. The hotel sent someone to check it out... More 

Helpful?
Thank Chris0999
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited in December 2015 and were 90% satisfied. The room and the bathroom were big enough. Except for the leather couch, which showed signs of heavy wear (cracked leather), all the rooms equipment seemed clean and new. The room and the bathroom were very clean. We found the beds super comfortable. We found especially amusing the rooms sound system... More 

Helpful?
Thank Luis M
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Luis M, Many thanks from the entire team of The Westin Grand Frankfurt for giving us such a detailed and positive summary of your experience with us. We are happy to read that you had a good sleep in our "Heavenly Westin beds" and enjoyed your time with us. We are proud of our team and convinced that travellers... More 

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