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The Westin Grand Frankfurt

#32 of 275 Hotels in Frankfurt
Certificate of Excellence
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1,171 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wow, just wow. Tonight I met Fatih at the hotel bar. what a fantasic experience both as a customer and as a person who appreciates relationships. Fatih is a true master of his craft. He has studied the history of cocktails and the history behind them, and enjoys sharing his knowledge with his customers to add to their journey. Fatih... More 

Helpful?
Thank Jay F
3 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel is fine and clean but a bit old. Internet is very slow to the point it can't be used! Loading a site on a phone can take 2-3 minutes Room was large and clean but the beds were a bit small. The AC control panel only have blue/red , so it hard to set a desired temperature.

Helpful?
Thank Alon B
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Alon B, Thank you very much for your constructive feedback. We are currently working on a full plan investment to have the internet issues resolved. It is our top priority project to provide flawless and speedy wifi connections also in the guest rooms. We hope that you give us another opportunity to prove our services and look forward to... More 

Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for 4 nights. I was not disappointed in the furnishings, as it was a typical Westin, but I was disappointed in their room rate. The rate on the website was over $200 USD cheaper than the rate in the "contract" that we had to sign to get a conference room. It seems to me that... More 

Helpful?
Thank TravelerT796
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Traveler T796, Thank you for taking the time to share your impressions. We are sorry for the disappointment. Due to a dynamic pricing system, rates mainly depends on the date of purchase. To look deeper into this, I would be grateful, if you could contact us directly. Looking forward to hearing from you, Best regards, Michael Fritz, Hotel Manager More 

Long Island
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms is very nice, spacious with plenty of amenities. We stayed for two nights before traveling on to Munich and Berlin. Service was lacking, no one went above and beyond to assist us in getting to the train station due to issues with the Ironman Race. No free WiFi, (other hotels provided ipads and/or samsung tablets for our use).

Helpful?
Thank konablues
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear konablues, Your feedback is very appreciated and we thank you for having shared your impressions with us and Tripadvisor. We are sorry that we do not quite meet your expectations due to the challenges with the Ironman Race around our hotel. Hoping to get another opportunity to prove our services, whenever your travels brings you to Frankfurt again. With... More 

Level Contributor
15 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

It was a really good stay, the staff was very helpfull and kind. The breakfast was great, we order a la carte instead of the buffet. The pool and spa looked amazing even though we didn't used it. All the staff spoke in english so it was great for those whose german isn't fluid. It had valet parking!

Helpful?
Thank Elizabeth A
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Elizabeth A, Many thanks for your positive review and your compliments. This will certainly give us a new air of motivation. We are very pleased that you enjoyed your stay and had a nice time in Frankfurt. Hoping to welcome you again soon. With best regards, Michael Fritz Hotel Manager More 

New York City, New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights during and for the Ironman Frankfurt. From my understanding of the hotels in Frankfurt, after the Jumeirah it's really between the InterContinental and the Westin Grand. Therefore there are relatively limited luxury choices to begin with, although yes, they're perfectly sufficient. The Westin Grand wasn't really any different than the usual expectations I have... More 

Helpful?
Thank Emily C
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Emily C, First of all, thank you for choosing the Westin Grand Frankfurt for your recent stay in Frankfurt and for taking the time to share your experience with the Tripadvisor platform. Our hotel is indeed at a very convenient location - and we do our best to comfort travelers as much as possible during their stay at our... More 

Sydney, Australia
Level Contributor
264 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have to say I was disappointed with the experience I had at this hotel. I stayed at this hotel for only 1 night during my business trip in Germany. Hotel is not far from the central station. Room is pretty dated but functional. Wifi is not working so well, you have no idea where it is working and not... More 

Helpful?
Thank melbcollege
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear melbcollege, Thank you for taking the time to share your experience and give us valuable feedback. We are very sorry to read about your disappointment and sincerely apologize for any inconveniences. Please be assured that the internet issue has been rectified. It is our top priority project to provide speedy and flawlessly working internet connections. We hope that you... More 

Dar es Salaam, Tanzania
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I've been to the Westin on a few occasions while on business in Frankfurt and for the most part I've had good experiences. The service is very professional though a bit stiff and I've had one bad experience in the past with them regarding my access to the executive club but that was made good with a bottle of champagne.... More 

Helpful?
1 Thank Hymes
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Hymes, First of all, a big thank you for your valuable input and of course for your nice compliments which are very motivating for the entire team. We are happy to see that you enjoyed your stay and liked very much our Westin Club. Our club services are meant to give travelers some extra attention so that they can... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Fantastic hotel very central and staff are very friendly and willing to help. Hotel very clean and rooms very spacious. Lovely city to visit for the week end. Will be back. Board on the river is a must. Old town cool with lovely food and local beer.

Helpful?
Thank sinead m
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear sinead m, A big thank you for this highly motivating compliment, which we will of course share with the entire team! Your feedback could not be any better - it's exactly how it should feel! We really look forward to welcoming you back soon. Best regards, Michael Fritz Hotel Manager More 

Woodbury, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel in May 24 of this year and left quite a few items of clothing in my room to be quite surprised to find them all delivered to my room a month later, June 29th. This kind of attention to detail and service is rare in many hotels. This hotel does not only exceed in its... More 

Helpful?
Thank victordascaldas
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear victordascaldes, Let me tell you that it has been a delight reading your highly empowering words. Thank you for giving us a moment of your time to share your feedback with Tripadvisor. I am sure that especially our Housekeeping and Reception team will be inspired to bring their service culture to perfection. We hope to welcoming you back shortly... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Location: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $134 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#22 Luxury Hotel in Frankfurt
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