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Ibis Frankfurt Messe West

Traveler (58)
Room & Suite (23)
Dining (3)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
Mr Emmanouil Makras, the manager of the ibis Frankfurt Messe West hotel, would like to welcome you. Discover peace and relaxation at the ibis Hotel Frankfurt Messe West; just what you need after an eventful day in the busy city. Our hotel is located in the west of the city, about 2.5 miles (4 km) from Frankfurt exhibition center. Thanks to excellent transport links, you can reach the city center in just a few minutes. The hotel has 114 air-conditioned rooms with innovative, unique and comfortable beds, plus a conference area for your events. You can park in the indoor or outdoor car park at the hotel. Thanks to good connections to the A5 and A66 highways, the hotel is easy to reach by car. For trips into the city and to the trade fair center, we recommend you take the subway. The nearest station for routes 6 and 7 is just 218 yards from the hotel.
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Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Green
Mid-range
HOTEL CLASS

Location

Full view
62Somewhat walkable
Grade: 62 out of 100
71Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
338Reviews
81Photos
6Q+A
11Room tips
Traveler rating
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Popular mentions
The receptionist was very rude when we checked in, room had 2 bugs flying about, cleaning woman walked in without knocking, reception ate my delivery food that i thought didn’t arrive, and the reception tried to steal food that we gave them to store in the fridge as the room
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Response from Ibisffmwest, General Manager at Ibis Frankfurt Messe West
Responded 4 weeks ago
Dear AMalka8, thank you very much for taking the time to review our ibis Frankfurt Messe West. First of all I would like to apologize that the stay was not as expected and that our service quality did not meet our normal standards. I did talk to our housekeeping and sensitized them again about knocking and waiting before entering any guest rooms. I am also sorry that our reception team did appear rude, I am sure this was not at all their intention. I also talked to them about the delivery and they in no terms did eat anybodies food, that was delivered to the hotel. We often have deliveries taken to rooms, but we always send the delivery man up to the rooms to make sure it gets to our guests safely. I do not know, what you mean by stealing food, but due to hygienic reasons my staff has the order that they are not allowed to store guests' food in our fridge as we cannot mix our food with other groceries or similar things that we do. We have strict controls in terms of HACCP and hygiene and this order is in place to make sure that no contamination is placed in the food that we sell. Again I am very sorry that we were not able to meet your expectation and I apologize for the inconveniences during your stay with us. Maybe we can one day welcome you again to convince you of our improved services. Kind regards Andrea Altebockwinkel - General Manager
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Stayed here for a couple of days. Good room, no noise, cheap bar, friendly staff, close to pub transport. Few negative things: only the heater worked, not the airco, which makes the room very dry at night. Also overpriced parking.
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Response from Ibisffmwest, General Manager at Ibis Frankfurt Messe West
Responded Nov 25, 2018
Dear LondonCallingX, thank you very much for taking the time to review your last stay with us at the ibis Frankfurt Messe West. Thank you very much for your positive comments, I will certainly also share this with my staff. Regarding the heater and airconditioning, we have a system which can either heat or cool and it is switched according to the season. As we are currently in fall/winter season the system only heats. Our parking is 11 EUR per day, if this is too expensive it is also possible to park nearby in the neighbourhood for free. I hope we can soon welcome you again in Frankfurt. Kind regards Andrea Altebockwinkel / General Manager
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Close to the U-bahn, so good links to the city despite being about 3 miles away. Rooms clean and tidy. However, staff weren't the greatest. The male on the desk (Daniel) seemed to find customers as an irritant. My wife asked for extra pillows and he was most unhelpful. The older
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We've stayed here several times and have enjoyed every stay. We ask for a quiet room and that 's what we've had . This coupled with the very effective curtains and comfortable bed ensured we slept well. The housekeeping staff kept our room spotless throughout our stay. We
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Review collected in partnership with Accorhotels.com
Response from Ibisffmwest, General Manager at Ibis Frankfurt Messe West
Responded Nov 4, 2018
Dear V9760QAalanw, thank you so much for taking the time to give us such a good review. I am very happy that you enjoyed your past stays with us and thank you especially for the goof comments regarding our housekeeping and staff. I will gladly pass this on to my whole team, as this is the best motivation for them in doing their best every day. I hope we can soon welcome you again at our Ibis Frankfurt Messe West. Warm regards Andrea Altebockwinkel General Manager
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+2
I had a single night's stay here at the Ibis which I found to typical of the chain, nothing really to complain about but nothing to get over excited about either, all in all a very typical Ibis experience which represented decent value for money. Due to a little time pressure I
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I remember having paid 49 euro from airport to this hotel. If you have time and do not heavy bags, reaching by train is possible as U Bahl station is very close to the hotel. Have a good stay! Ganesh J
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There is an indoor and out door parking. The out door parking is limited, but for sure there is a plenty of space around the hotel
1 vote
Dear Bernyoo, our hotel is pet friendly. You can bring your own pet with you for the costs of 8,00 Euros per day extra. If you have any other question please do not hesitate to contact us. Best regards, Emmanouil Makras
0 votes
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"Generally all rooms same facing away from main road at front will probably be quieter"
"Get a room on the back side of the hotel, you will not be bothered by the car noise"
"Laboratory side of building"
"ask for the backside of the hotel, it overlooks the parking lot and faces east so you can leave the window open at night."
"if you're going for exploring no matter the view look for a quiet one,if you're going for relaxing yes find a room with nice views"
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PRICE RANGE
$58 - $285 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHesseFrankfurt
NUMBER OF ROOMS
114
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