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ARCOTEL Rubin

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ARCOTEL Rubin
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582 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is good however the price paid was not in line with the offered rooms. I had a problem with wifi in my room and the hotel people helped me to change my room so as to solve the problem. Thus, I suggest this hotel mainly for the people that being so friendly and helpful and not for the... More 

Helpful?
Thank k_petricheilos
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest, we regret that your time with us has not met your expectations, especially in regards to the WiFi connection in the room. Please rest assured that this does not reflect the standard we want to deliver. Your feedback has been taken very seriously and further actions have been implemented already to continuously improve our product and services. Our... More 

Yateley, United Kingdom
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here with the boys (not gay ) during August Bank holiday. I think we stayed for 4 nights but we were so hamered we forgot most things. Anyway the was very nice, clean and local ish. My only complaint was the air conditioning as it was rubbish.

Helpful?
1 Thank gooner wayne b
ARCOTEL_Rubin_HH, Marketing at ARCOTEL Rubin, responded to this review

Dear Gooner Wayne, we are happy to hear that you have had a good time here in Hamburg and you enjoyed your stay at the ARCOTEL Rubin. We are looking forward to welcoming you again soon, your ARCOTEL Rubin Hamburg Team More 

Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 21, 2016 via mobile

We stayed here with friends to visit the city. The hotel is located near to the Central Station, and close to public transport. However it's possible in Hamburg to walk a lot, the city is very flat and worth walking. The hotel offers a parking garage for Eur 16,- per night. Sounds expensive and indeed it is, but on the... More 

Helpful?
Thank RichardEver
ARCOTEL_Rubin_HH, Marketing at ARCOTEL Rubin, responded to this review

Dear Richard Ever, thank you very much for your stay at the ARCOTEL Rubin and for such a detailed feedback about your experiences with us. We are happy to read that you had a nice stay here in our hotel and that you would also recommend it. As we are always striving to give the best service possible, we regret... More 

London
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed August 21, 2016 via mobile

We had a great stay at the hotel, the rooms are modern, clean and spacious and wifi works well. Staff at check in are friendly and the breakfast buffet was very nice. Negatives are the service at the breakfast buffet, basically non existent and moody (but the selection of food and opening times is great). The hotel is also located... More 

Helpful?
Thank Fabian O
ARCOTEL_Rubin_HH, Marketing at ARCOTEL Rubin, responded to this review

Dear Fabian, thank you very much for your stay at the ARCOTEL Rubin Hamburg and your feedback. We are happy to read that you enjoyed your time with us. As the hotel is located in downtown Hamburg near the central station, such areas are culturally diverse as in other major cities. We therefore recommend a walk on the long row... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 19, 2016

good location, you can easly go to central train station, also metro, you can reach shopping centers in 10 min by walking, clean and a little bit larger room. staff is friendly, also hotel has clean sauna,

Helpful?
Thank Bulent C
ARCOTEL_Rubin_HH, Marketing at ARCOTEL Rubin, responded to this review

Dear Bulent, thank you very much for sharing your feedback about your recent stay with us. We are more than glad to hear that you fully enjoyed your time with us. We are looking forward to seeing you again. Best regards, your ARCOTEL Rubin Hamburg Team More 

Trondheim, Norway
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 11, 2016

Good hotel. Room size larger than most Europan hotels in this price range. Comfortable bed, had some trouble on adjusting AC. A coffee machine would be great in room. Breakfast good, but minus for coffee quality and price (EUR 19). Good service. Location at first moment Cosmopolitan, but only a short walk from city center.

Helpful?
Thank Steinar S
ARCOTEL_Rubin_HH, Marketing at ARCOTEL Rubin, responded to this review

Dear Mr Steinar, thank you very much for your stay at the ARCOTEL Rubin Hamburg and your feedback. We are happy to hear that you enjoyed the time with us. Of course, we take your criticism regarding the air conditioning very seriously and therefore, we have sent the information to our technical department. We are looking forward to welcoming you... More 

1 review
5 of 5 stars Reviewed July 18, 2016 via mobile

Lovely stay. Very friendly and efficient staff. Close to the central train station and within walking distance to city centre. I would recommend this hotel to my friends and family knowing they would enjoy it too. One thing I would say was that the hotel is in an ethnic area but there was no discomfort in walking around at all.

Helpful?
Thank Rebecca B
WIENER_KAFFEE, Marketing at ARCOTEL Rubin, responded to this review

Dear Rebecca, we are glad to hear that you enjoyed your stay. Our staff is always striving to give the best service possible and therefore we are very happy to get such a positive review like yours. We look forward to welcoming you back in Hamburg. Best regards, your Team from the ARCOTEL Rubin Hamburg More 

Den Bosch, The Netherlands
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 17, 2016 via mobile

The airconditioning was unable to produce cold air which us irritating if it is hot to say the least. Then one of the elevators did not allow authentication but instead of warning the guests it was unclear for many whether the cards or the elevator was the problem. Then the wifi was awful. Continuously being thrown out. For a two... More 

Helpful?
Thank Brian B
WIENER_KAFFEE, Marketing at ARCOTEL Rubin, responded to this review

Dear Brian, thank you very much for your rating. We regret that your time with us has not met your expectations, especially in regards to the airconditioning in the room, the WiFi connection and the elevators. Please rest assured that this does not reflect the standard we want to deliver. Your feedback has been taken very seriously and we have... More 

Deventer
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 27, 2016 via mobile

This hotel is more than OK. Price is OK. Not low, not high. Really average what you can expect in an expensive city as Hamburg. Hotel is situated outside the city centre. That's the biggest issue. Taxi can be easily arranged though and will be there at the hotel in 2 minutes. 10 minutes later you are at the Reeperbahn.... More 

Helpful?
Thank LeonHans
ARCOTEL_Rubin_HH, Front Office Supervisor at ARCOTEL Rubin, responded to this review

Dear LeonHans, we are pleased that you have taken the time to share your experience with us and thank you for your kind words. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team More 

West Sussex, United Kingdom
Level Contributor
114 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed June 20, 2016

This is a great hotel for a city visit. Functional, spacious with very helpful staff, Wifi in rooms, a decent bathroom and bed, fridge, safe and enough space to put things, even a quirky holder for fresh apples to wish you a nice stay. It was quicker to walk to the main station then use the nearby underground (6 min),... More 

Helpful?
Thank Gabriele S
ARCOTEL_Rubin_HH, Front Office Supervisor at ARCOTEL Rubin, responded to this review

Dear Gabriele, on behalf of the entire team we would like to thank you for your stay. It is always a wonderful motivation for the whole team when our guests feel as comfortable and we are pleased that you have taken the time to post your impressions here. About a next stay in our hotel, we would be very happy.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of Hamburg and its trendy cultural district of St. Georg, the 4-star superior design hotel is the ideal starting point for city and business trips. The city centre, numerous sights, the river Alster, Hamburg's exhibition grounds and the central railway station are situated within walking distance or a short ride on public transport. The ARCOTEL Rubin lets guests' eyes sparkle in Hamburg, the "Pearl of the North". The 4-star superior hotel offers both genial Austrian hospitality as well as top-class service thus treating its guests to an enjoyable stay in the Hanseatic city. ... more   less 

Additional Information about ARCOTEL Rubin

Address: Steindamm 63, 20099 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $84 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — ARCOTEL Rubin 4.5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Arcotel Rubin Hamburg
Arcotel Rubin Hotel Hamburg
Hotel Style:
#46 Luxury Hotel in Hamburg
#60 Romantic Hotel in Hamburg
#67 Business Hotel in Hamburg
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