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ARCOTEL Rubin

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ARCOTEL Rubin
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568 Reviews from our TripAdvisor Community

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Showing 192: English reviews
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Lovely stay. Very friendly and efficient staff. Close to the central train station and within walking distance to city centre. I would recommend this hotel to my friends and family knowing they would enjoy it too. One thing I would say was that the hotel is in an ethnic area but there was no discomfort in walking around at all.

Helpful?
Thank Rebecca B
WIENER_KAFFEE, Marketing at ARCOTEL Rubin, responded to this review

Dear Rebecca, we are glad to hear that you enjoyed your stay. Our staff is always striving to give the best service possible and therefore we are very happy to get such a positive review like yours. We look forward to welcoming you back in Hamburg. Best regards, your Team from the ARCOTEL Rubin Hamburg More 

Den Bosch, The Netherlands
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The airconditioning was unable to produce cold air which us irritating if it is hot to say the least. Then one of the elevators did not allow authentication but instead of warning the guests it was unclear for many whether the cards or the elevator was the problem. Then the wifi was awful. Continuously being thrown out. For a two... More 

Helpful?
Thank Brian B
WIENER_KAFFEE, Marketing at ARCOTEL Rubin, responded to this review

Dear Brian, thank you very much for your rating. We regret that your time with us has not met your expectations, especially in regards to the airconditioning in the room, the WiFi connection and the elevators. Please rest assured that this does not reflect the standard we want to deliver. Your feedback has been taken very seriously and we have... More 

Deventer
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is more than OK. Price is OK. Not low, not high. Really average what you can expect in an expensive city as Hamburg. Hotel is situated outside the city centre. That's the biggest issue. Taxi can be easily arranged though and will be there at the hotel in 2 minutes. 10 minutes later you are at the Reeperbahn.... More 

Helpful?
Thank LeonHans
ARCOTEL_Rubin_HH, Front Office Supervisor at ARCOTEL Rubin, responded to this review

Dear LeonHans, we are pleased that you have taken the time to share your experience with us and thank you for your kind words. About a return visit we would be very happy. Your ARCOTEL Rubin Hamburg Team More 

West Sussex, United Kingdom
Level Contributor
112 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed June 20, 2016

This is a great hotel for a city visit. Functional, spacious with very helpful staff, Wifi in rooms, a decent bathroom and bed, fridge, safe and enough space to put things, even a quirky holder for fresh apples to wish you a nice stay. It was quicker to walk to the main station then use the nearby underground (6 min),... More 

Helpful?
Thank Gabriele S
ARCOTEL_Rubin_HH, Front Office Supervisor at ARCOTEL Rubin, responded to this review

Dear Gabriele, on behalf of the entire team we would like to thank you for your stay. It is always a wonderful motivation for the whole team when our guests feel as comfortable and we are pleased that you have taken the time to post your impressions here. About a next stay in our hotel, we would be very happy.... More 

Nottingham
Level Contributor
97 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed June 3, 2016 via mobile

It's a good hotel but in some respects more 3 stars than 4 stars. It's about a ten minutes walk from the main station through a rather colourful area. The hotel is just beyond this and, helpfully for some, opposite a Lidl supermarket. The room seemed rather more 3 than 4 stars with simple decor/design. Oddly the shower and basin... More 

Helpful?
Thank Perfect10
ARCOTEL_Rubin_HH, Front Office Supervisor at ARCOTEL Rubin, responded to this review

Dear Guest, Thanks for your review. It is a pity that you see our house more than three star home. Our house is located in the middle of downtown Hamburg near the central station. Such areas are culturally diverse as in other major cities. This diversity we consider as an enrichment. We have in our house rooms with open and... More 

London, United Kingdom
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 28, 2016

This hotel is perfectly located from the centre of Hamburg, walking distance to the famous town hall, museums and church spires, it is also close to the small gay scene if your into that. The hotel itself is very clean, spacious inside albeit a bit sparse and empty looking. Bright decor ! and the bar serve local beers. The rooms... More 

Helpful?
Thank Oxfordirish
ARCOTEL_Rubin_HH, Front Office Supervisor at ARCOTEL Rubin, responded to this review

Dear Guest, thank you very much for the positive review of your stay in our home. Glad you enjoyed it with us and we were able to see the location and fittings of our hotel and the friendliness of our team. About a renewed reunion we would be very happy. Yours ARCOTEL Rubin Hamburg More 

Province of Verona, Italy
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 13, 2016

A very nice hotel in an area that doesn't seem to safe and quiet, although the worst part of Steindamm is 500 mt far from the hotel, so don't worry too much. The hotel is very huge, with amazing rooms and services as the bar.

Helpful?
Thank lucas86311
ARCOTEL_Rubin_HH, Front Office Supervisor at ARCOTEL Rubin, responded to this review

Dear Guest, thank you very much for the positive review of your stay in our home. Glad you enjoyed it with us and we were able to convince you of our rooms and the size of our hotel. If you want to avoid the Steindamm we always like to take a walk to Lange Reihe (3 minutes walk from Hotel).... More 

Kendal, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 9, 2016

Arrived at train station and made way through Arab area to hotel. Not the nicest approach and you do wonder where you are going. After starting to get concerned as to what the hotel would be like, we had no need to, the reception was clean and tidy with friendly reception staff. Our room was clean, tidy, quite spacious. You... More 

Helpful?
Thank Alpacatogo
ARCOTEL_Rubin_HH, Front Desk at ARCOTEL Rubin, responded to this review

Dear Alpacatogo, thank you very much for your Feedback regarding your stay in our hotel. We are glad to read that you felt comfortable in our house and that you want to stay with us again. Kind regards, ARCOTEL Rubin Hamburg team. More 

London, United Kingdom
Level Contributor
184 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed April 25, 2016 via mobile

There are better hotels in Hamburg, but considering price of rooms this does represent better value, close to area nearby with lots of local Bars and restaurants (and not touristy) gay district nearby, handy for main station also , rooms are bit basic, was disappointed with no decent toiletries and service at front desk can be a bit hit and... More 

Helpful?
1 Thank DavidF2011
Odder, Denmark
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 14, 2016

For a second time, I have used this hotel for business use due to the good location. However, for a second time I have experienced the worst hotel stay I can recall. Having been put in a room right opposite the lifts, the noise disturbance is unreal and continuous. The lift shaft cranks and squeaks constantly. On top of the... More 

Helpful?
Thank Karyn K
ARCOTEL_Rubin_HH, Front Desk at ARCOTEL Rubin, responded to this review

Dear Karyn, kind regards from ARCOTEL Rubin Hamburg. Thank you very much for your detailed Feedback. We feel very sorry that we could not satisfy you. Your advices help us to improve our standards. We communicated your advices with our Housekeeping department. You have booked our Comfort-standard category. We offer more comfort and extras in our Superior category. Maybe this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of Hamburg and its trendy cultural district of St. Georg, the 4-star superior design hotel is the ideal starting point for city and business trips. The city centre, numerous sights, the river Alster, Hamburg's exhibition grounds and the central railway station are situated within walking distance or a short ride on public transport. The ARCOTEL Rubin lets guests' eyes sparkle in Hamburg, the "Pearl of the North". The 4-star superior hotel offers both genial Austrian hospitality as well as top-class service thus treating its guests to an enjoyable stay in the Hanseatic city. ... more   less 

Additional Information about ARCOTEL Rubin

Address: Steindamm 63, 20099 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $87 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — ARCOTEL Rubin 4.5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Arcotel Rubin Hamburg
Arcotel Rubin Hotel Hamburg
Hotel Style:
#44 Luxury Hotel in Hamburg
#60 Romantic Hotel in Hamburg
#67 Business Hotel in Hamburg
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