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ARCOTEL Rubin

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ARCOTEL Rubin
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638 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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Reviewed 1 week ago via mobile

Check in was relatively easy. When we returned at 3pm our bags had already been taken to our room. The rooms are clean and tidy. The bed very comfortable. However you only receive tea facilities if you upgrade. We added breakfast on and this cost us 11€ each and it was well worth it. The selection of foods is good....

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Helpful?
Thank Panda_eyes2
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest, thank you so much for taking the time to share your recent experience at ARCOTEL Rubin Hamburg! We apologize your experience with our reception staff was less than perfect and have addressed this to our team, in order to prevent this from happening again in the future. Best regards from St. Georg, the ARCOTEL Rubin Hamburg team

Reviewed 3 weeks ago via mobile

I would certainly return to this hotel during my next visit in Hamburg. Location/ neighbourhood isn't the nicest on the way there during your five minute walk from the central station, but then ok the other hand you are located very centrally in approximate location to public transport. Hotel itself is nicely redecorated and clean. The best was the breakfast...

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Helpful?
Thank Andres R
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Andres, thank you so much for taking the time to share your recent experience at ARCOTEL Rubin Hamburg! We're thrilled to hear you had such a great stay and cannot wait for you to return soon. The area surrounding the hotel is special, we agree, but fortunately there is a metro station just a few metres from the hotel...

Reviewed 3 weeks ago via mobile

It was a short business trip and this hotel provides great service. The staff is really friendly and kind. The dinner was delicious and affordable. The breakfast selection is excellent but unfortunately I had not enough time to enjoy it. I can just recommend this accommodation.

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Helpful?
Thank Gabi K
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Gabi, we appreciate your compliments of our friendly staff and our breakfast selection. Therefore, we say thank you for taking a moment to share your experience at the ARCOTEL Rubin Hamburg and recommending it to future guests. Of course, we hope that you will be amongst our future guests as well one day. The ARCOTEL Rubin Hamburg team

London
Reviewed 4 weeks ago via mobile

We spent 2 nights here with my friend for the weekend. We enjoyed it very much. Good sized room, huge bathroom and close to the central station. Crystal bar on the first floor serves amazing cocktails ! Give it a try if you are around ! Definitely going back if we will be in Hamburg again!

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Helpful?
Thank Georgia S
ARCOTEL_Rubin_HH, Rooms Division Assistant at ARCOTEL Rubin, responded to this review

Dear Georgia, thank you very much for your Feedback. We are pleased that you have enjoyed the stay and we are looking forward to welcome you again. Kind regards from Hamburg, ARCOTEL Rubin Team.

Toronto, Canada
Reviewed January 17, 2017

The room was warm, clean and comfortable. The hotel has a fresh and exciting decor. The location provides great access to the city but an oasis from the hustle and bustle of Hamburg. The neighbourhood is full of great restaurants and shops, cultural venues and a beautiful waterfront park with great walking and cycling trails. For gay folks like us...

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Helpful?
Thank LiveLightly5
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear LiveLightly5, thank you so much for taking the time to share your recent experience at the ARCOTEL Rubin Hamburg! We're thrilled to hear you had such a memorable stay and cannot wait for you to return soon, maybe for a longer stay. We look forward to welcoming you back and wish you all the best until then, the ARCOTEL...

Reviewed January 9, 2017 via mobile

Location - five minutes walk from the train station, don't worry about walking there, yes some may say it's unsavoury due to a few street workers, but I doubt you will be bothered by them. Hotel staff were great, room was spotlessly clean, nice shower, air con, comfortable bed, very quiet, nice bar with reasonable bar prices, free wifi, didn't...

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Helpful?
Thank Ned L
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Ned, we appreciate your compliments of our clean rooms, location and staff. We have a suggestion for a future stay, please make sure during the reservation to book one of our Superior Rooms in order to enjoy coffee- and tea making facilities in the room, amongst a few other additional amenities. And you were right, we do offer iron...

Bradford, United Kingdom
Reviewed January 9, 2017 via mobile

I stayed at this hotel for a weekend break with friends. It is situated very close to the train station with plenty of shops, bars and eateries around. The rooms were very clean and comfortable and the only think lacking were tea and coffee making facilities in the rooms. Free safe and decent mini bar in our room and there...

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Thank Steve A
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Steve, thank you so much for taking the time to share your recent experience at the ARCOTEL Rubin Hamburg! We're happy to read you had a great stay. Please ask for one of our Superior Rooms for your next stay, as they feature a coffee and tea making facility, amongst other amenities. Best regards, the ARCOTEL Rubin Hamburg team

Nottingham
Reviewed January 7, 2017 via mobile

We very much enjoyed our stay at the hotel. Rooms were spotlessly clean and comfortable with good beds. Reception staff were courteous and helpful. We got a competitive price on the hotel, but did not eat breakfast as it seemed overpriced at 19 Euros, there are various bakeries in the neighbourhood which do breakfast. From the hotel heading back towards...

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Helpful?
Thank IEAO
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear IEAO, we are flattered that you took a moment to let us know about your experience at the ARCOTEL Rubin and we are very excited you spoke about the cleanliness of the rooms as well as the helpful staff! We look forward to welcoming you back soon! The ARCOTEL Rubin Hamburg team

Reviewed January 5, 2017 via mobile

A truly terrible place. No service. Bad food. Stupid breakfast area layout. Useless WiFi. Diabolical parking. Staff don't even know what a corkscrew is. The place has no concept of customer service or hospitality. In a really bad area. AVOID!!

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Thank No_BS_svp
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest, we regret that your time with us has not met your expectations in all areas . Please rest assured that this does not reflect the standard we want to deliver. Your ARCOTEL Rubin Hamburg Team

Liverpool, United Kingdom
Reviewed December 28, 2016 via mobile

Located in the St Georg area of Hamburg,very clean and well maintained with friendly and helpful staff.The hotel has a decent bar on the 1st floor and free wifi is available.Supermarket over the road and bars and eateries all in walking distance.A pleasant hotel i would stay in again no problem!

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Helpful?
Thank dave e
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Dave, thank you so much for taking the time to share your recent experience at ARCOTEL Rubin Hamburg! We're thrilled to hear you had a great stay and that you enjoyed the drinks at the crystal bar and the restaurants nearby. Have a great day, the ARCOTEL Rubin Hamburg team

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of Hamburg and its trendy cultural district of St. Georg, the 4-star superior design hotel is the ideal starting point for city and business trips. The city centre, numerous sights, the river Alster, Hamburg's exhibition grounds and the central railway station are situated within walking distance or a short ride on public transport. The ARCOTEL Rubin lets guests' eyes sparkle in Hamburg, the "Pearl of the North". The 4-star superior hotel offers both genial Austrian hospitality as well as top-class service thus treating its guests to an enjoyable stay in the Hanseatic city. ... more   less 

Additional Information about ARCOTEL Rubin

Address: Steindamm 63, 20099 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $81 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — ARCOTEL Rubin 4.5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Arcotel Rubin Hamburg
Arcotel Rubin Hotel Hamburg
Hotel Style:
#46 Luxury Hotel in Hamburg
#60 Romantic Hotel in Hamburg
#67 Business Hotel in Hamburg
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Questions & Answers

Here's what travelers have asked, with answers from ARCOTEL Rubin staff and other travelers.
1 question
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Questions? Get answers from ARCOTEL Rubin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There is no bad room in this hotel and the breakfasts alone are worth a stay!”
 of 5 bubbles LiveLightly5, Jan 17, 2017 | Read review
“Away from the main road if windows have to be open.”
 of 5 bubbles GES57, Jun 20, 2016 | Read review
“Just don't book this hotel as rooms are appallingly noisy.”
 of 5 bubbles KarynK701, Apr 14, 2016 | Read review
“4th floor rooms were HOT”
 of 5 bubbles 471aliciac, Apr 10, 2016 | Read review
“Morning breakfast buffet was free and very well presented and good quality and selection.”
 of 5 bubbles ArnoldPics, Jan 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question