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ARCOTEL Rubin

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ARCOTEL Rubin
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624 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Reviewed 1 week ago via mobile

Location - five minutes walk from the train station, don't worry about walking there, yes some may say it's unsavoury due to a few street workers, but I doubt you will be bothered by them. Hotel staff were great, room was spotlessly clean, nice shower, air con, comfortable bed, very quiet, nice bar with reasonable bar prices, free wifi, didn't...

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Helpful?
Thank Ned L
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Ned, we appreciate your compliments of our clean rooms, location and staff. We have a suggestion for a future stay, please make sure during the reservation to book one of our Superior Rooms in order to enjoy coffee- and tea making facilities in the room, amongst a few other additional amenities. And you were right, we do offer iron...

Bradford, United Kingdom
Reviewed 1 week ago via mobile

I stayed at this hotel for a weekend break with friends. It is situated very close to the train station with plenty of shops, bars and eateries around. The rooms were very clean and comfortable and the only think lacking were tea and coffee making facilities in the rooms. Free safe and decent mini bar in our room and there...

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Helpful?
Thank Steve A
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Steve, thank you so much for taking the time to share your recent experience at the ARCOTEL Rubin Hamburg! We're happy to read you had a great stay. Please ask for one of our Superior Rooms for your next stay, as they feature a coffee and tea making facility, amongst other amenities. Best regards, the ARCOTEL Rubin Hamburg team

Nottingham
Reviewed 1 week ago via mobile

We very much enjoyed our stay at the hotel. Rooms were spotlessly clean and comfortable with good beds. Reception staff were courteous and helpful. We got a competitive price on the hotel, but did not eat breakfast as it seemed overpriced at 19 Euros, there are various bakeries in the neighbourhood which do breakfast. From the hotel heading back towards...

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Helpful?
Thank IEAO
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear IEAO, we are flattered that you took a moment to let us know about your experience at the ARCOTEL Rubin and we are very excited you spoke about the cleanliness of the rooms as well as the helpful staff! We look forward to welcoming you back soon! The ARCOTEL Rubin Hamburg team

Reviewed 1 week ago via mobile

A truly terrible place. No service. Bad food. Stupid breakfast area layout. Useless WiFi. Diabolical parking. Staff don't even know what a corkscrew is. The place has no concept of customer service or hospitality. In a really bad area. AVOID!!

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Helpful?
Thank No_BS_svp
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest, we regret that your time with us has not met your expectations in all areas . Please rest assured that this does not reflect the standard we want to deliver. Your ARCOTEL Rubin Hamburg Team

Liverpool, United Kingdom
Reviewed 2 weeks ago via mobile

Located in the St Georg area of Hamburg,very clean and well maintained with friendly and helpful staff.The hotel has a decent bar on the 1st floor and free wifi is available.Supermarket over the road and bars and eateries all in walking distance.A pleasant hotel i would stay in again no problem!

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Helpful?
Thank dave e
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Dave, thank you so much for taking the time to share your recent experience at ARCOTEL Rubin Hamburg! We're thrilled to hear you had a great stay and that you enjoyed the drinks at the crystal bar and the restaurants nearby. Have a great day, the ARCOTEL Rubin Hamburg team

Merseyside
Reviewed November 22, 2016

The hotel is well situated, about 50m from the tube entrance at Lohmulenstrasse.The area itself felt safe and not intimidating as some of the other reviews suggest, there are some nice little eateries nearby. The hotel staff were friendly and helpful on our arrival, the upstairs bar was nice, again the bar staff were very courteous and attentive. The double...

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Helpful?
Thank Charlie G
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Charlie, thank you very much for the positive review of your stay in our hotel. Glad you enjoyed it with us and we were able to convince you of the location of our hotel, the bar and our rooms. We are looking forward to seeing you again, the ARCOTEL Rubin Hamburg team

wolverhampton
Reviewed November 9, 2016 via mobile

This hotel is very nice, but is in a undesirable area if your a night person. There is a very spacious reception area where the staff were very helpful. The hotel has two lifts which is excellent for people with walking difficulties or a wheelchair user. The corridors were lovely and wide with a card entrance to your hotel room...

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Helpful?
Thank dolphinWolverhampton
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest, we are pleased that you have taken the time to share your experience with us and thank you for your kind words, concerning our disable-friendly rooms. While we regret to hear that you did not appreciate the price-quality ratio, we still hope to have convinced you with our services, so we can welcome you back again some time....

Wolverhampton, United Kingdom
Reviewed November 4, 2016 via mobile

Arrived and didnt know what to expect. Very clean and modern interior with bright colours. Because we had a wheelchair we was given a spacious room. The door opens once the card is read. The room contained 2 single beds, bar, flat screen tv, plenty of plug sockets, small wall lights. , no kettle. Bathroom was very large with latge...

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Helpful?
Thank TheCarer2013
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Moin Moin, thank you very much for your stay at the ARCOTEL Rubin Hamburg and your positive feedback. We are happy to hear that you enjoyed your room and our housekeeping services. The area surrounding the hotel is special, we agree, but fortunately there is a metro station just a few metres from the hotel entrance. Starting from there the...

Gurgaon
Reviewed October 30, 2016 via mobile

Stayed one night at this hotel for a business trip. They gave me an upgrade to the jr suite. Needed to stay 3 more nights but they were sold out for day 2 and couldn't manage to get me an extension which was a surprise. It was more of a surprise that the staff did not even attempt to see...

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Helpful?
Thank Happyamit
ARCOTEL_Rubin_HH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Moin Moin, we regret that you were not able to enjoy your short stay with us to the fullest. Hamburg is a city with a lot of travellers that need accomodation for business or leisure purposes. Therefore, it can happen that there is no room available. However, we do understand your criticism, that we could at least have offered the...

Egremont, Cumbria, Uk
Reviewed October 17, 2016

A friend and I spent three nights in Hotel Rubin in September. The Staff very helpful and friendly throughout our stay. When we asked for somewhere to eat Reception recommended the hotel restaurant but also a local german restaurant (Frau Moeller) less than 5 minutes walk away that was excellent and reasonably priced. Hotel is modern and clean and tidy....

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Helpful?
Thank smacd54
ARCOTEL_Rubin_HH, ARCOTEL Rubin Hamburg Team at ARCOTEL Rubin, responded to this review

Dear guest, thank you very much for your stay at the ARCOTEL Rubin Hamburg and your detailed feedback. We are more than glad to hear that you fully enjoyed your time with us and we are looking forward to welcoming you again soon. All the best, your ARCOTEL Rubin Hamburg Team

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of Hamburg and its trendy cultural district of St. Georg, the 4-star superior design hotel is the ideal starting point for city and business trips. The city centre, numerous sights, the river Alster, Hamburg's exhibition grounds and the central railway station are situated within walking distance or a short ride on public transport. The ARCOTEL Rubin lets guests' eyes sparkle in Hamburg, the "Pearl of the North". The 4-star superior hotel offers both genial Austrian hospitality as well as top-class service thus treating its guests to an enjoyable stay in the Hanseatic city. ... more   less 

Additional Information about ARCOTEL Rubin

Address: Steindamm 63, 20099 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $68 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — ARCOTEL Rubin 4.5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Arcotel Rubin Hamburg
Arcotel Rubin Hotel Hamburg
Hotel Style:
#45 Luxury Hotel in Hamburg
#60 Romantic Hotel in Hamburg
#67 Business Hotel in Hamburg
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Questions & Answers

Here's what travelers have asked, with answers from ARCOTEL Rubin staff and other travelers.
1 question
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Questions? Get answers from ARCOTEL Rubin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Away from the main road if windows have to be open.”
 of 5 bubbles GES57, Jun 20, 2016 | Read review
“Just don't book this hotel as rooms are appallingly noisy.”
 of 5 bubbles KarynK701, Apr 14, 2016 | Read review
“4th floor rooms were HOT”
 of 5 bubbles 471aliciac, Apr 10, 2016 | Read review
“Morning breakfast buffet was free and very well presented and good quality and selection.”
 of 5 bubbles ArnoldPics, Jan 26, 2016 | Read review
“don't stay here”
 of 5 bubbles Lawyer28, Jan 18, 2016 | Read review
5 of 5
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