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The Rilano Hotel Hamburg

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#72 of 320 Hotels in Hamburg
Certificate of Excellence
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1 room 2 adults 0 children
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The Rilano Hotel Hamburg
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318 Reviews from our TripAdvisor Community

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Showing 84: English reviews
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Augsburg, Germany
Reviewed January 7, 2017

The location is good for those who want to have a quiet place during their stay at Hamburg. Getting to the city centre by ferry takes about 30 minutes. These little ships are departing directly in front of the hotel every 30 minutes. Be aware that the last outbound ferry departs from the Landungsbrücken-Terminal at 10:15 pm! The rooms facing...

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Helpful?
Thank Stefan G
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear Stefan G, thank you very much for your stay and this very kind review! It is nice to hear, that you had such an enjoyable stay with us! Looking forward to your next visit! Kind regards, Tobias Kannenberg Front Office Manager

Reviewed December 26, 2016 via mobile

If you are visiting Hamburg for travel and business, with your family or business partners. The hotel located in the bank of Elbe, a bit far from the center of the city but easy to reach by bus or ship, its very quite to stay in the night and relaxing after your business activity. There are some nice receptionist welcoming...

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Helpful?
Thank Umari M
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear Umari, thank you so much for your stay and this very nice review. I feel glad, that we had the opportunity to make your stay such enjoyable for you! Looking forward to your next visit! Sincerely, Tobias Kannenberg Front Office Manager

Reviewed December 22, 2016

This hotel has a perfect location when you would like a nice view of the Der Elbe. It is very close to Airbus Training Centre and Airbus Airport Finkenwerder. It is also very close to the city centre as you can take a ferry just outside the hotel to the centre of town in only 10 minutes or so. The...

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Helpful?
Thank Jakupe
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear Jakupe, thank you very much for this very nice review of your stay! I´m glad to read, that you had such an enjoyable stay with us. Looking forward to welcome you again soon! Regards, Tobias Kannenberg Front Office Manager

Paris, France
Reviewed December 20, 2016

Despite a nice view over the Elbe (extra charges associated, however), very disappointing room (awful smell in the toilets, daily Wi-Fi token down after 1h and have to switch to a chargeable fee...), reception desk not nice nor helping at all, not acting when the issues were reported. Waiter and the bar stubbornly speaking only German to us, while he...

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Helpful?
Thank dddd536
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear dddd536, thank you for your review. Sorry that your stay did not meet your expectations. Due your feedback does not reflect the opinion of the most customer, I would very much appreciate if you could contact me directly under tobias.kannenberg@rilano,com. So we can discuss your experiences with us. Thank you very much in advance. Kind regards, Tobias Kannenberg Front...

Reviewed December 2, 2016 via mobile

The hotel is nice, clean, great view from towards river, but you can't work at this ridiculous speed of internet connection. Sorry, this is not 21st century. They just pretend to have internet connection

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Helpful?
Thank Jan W
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear Jan, thank your for your feedback. We are sorry that the speed of the complimentary internet had such an influence on your overall satisfaction. It could happen, that if there are to many user online, the performance of the internet is pretty bad. In this cases please contact the reception during your stay. My colleagues will find a proper...

Reviewed November 27, 2016

I visited this hotel with my girlfriend for a nice weekend, and to go and see a football match. We ordered a room with a view to the river, and what a view! Massive ships right outside your window, and with zero noise! Rooms was clean and tidy, and the roomservice was fast and the food tasted fantastic. The staff...

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Helpful?
Thank Anders L
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear Anders, thank you so much for your very kind review on Tripadvisor! Your feedback makes us proud! Looking forward to welcome you again in your The Rilano Hotel Hamburg! Regards, Tobias Kannenberg Front Office Manager

Reviewed October 17, 2016 via mobile

The Rilano hotel is located outside the city centre, along a river in Hamburg, with a lot of ship traffic. Tugboats, container ships, and cruise liners pass by quietly and give an awesome view of the busy river. The sound of these ships are surprisingly low and didn't bother me at all. The hotel room is average in size, it...

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Helpful?
Thank Thomas N
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear Thomas, thank you very much for this kind review of your stay. It´s nice to read, that you had such an enjoyable stay with us. I will share your compliments with our team! Looking forward to your next stay in Hamburg! Kind regards, Tobias Kannenberg

Manchester, United Kingdom
Reviewed October 10, 2016

I am currently a guest in this hotel and this is the first of a two night stay. I have just been to ask reception for coffee/tea making facilities for the room to be sent to the restaurant! There I paid 5.80 Euros for tea leaves (3 sachets and a small jug of milk) the boiler as they called it...

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Helpful?
Thank lindy0072016
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear Lindy, thank you very much for your feedback - unfortunately it got to me to late and after your check out. So I kindly ask you to contact me directly via mail (tobias.kannenberg@rilano.com). Sorry that you had such an awful experience with us. This is absolutely not the standard of our hotel. Looking forward to your mail. Regards, Tobias...

Toulouse, France
Reviewed October 4, 2016 via mobile

As usual the staff make this business trip so much more enjoyable. In particular, a special mention to Julia who decided to come off reception during a busy check out period and drive the hotel mini bus due to my taxi being delayed. Most appreciated and look forward to my next visit!

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Helpful?
Thank Stephanie D
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear Stephanie, thank you very much for your lovely words! It is always a pleasure to welcome you in our hotel! I will share your compliments with my staff and especially with Julia! Looking forward to welcome you soon! Sincerely, Tobias Kannenberg

france
Reviewed September 27, 2016

Sorry to say the standard of food in the hotel has hit an all time low! There on the night of the 26th Sept. Bar food was disgusting Cesar salad without any anchovies and chips that basically exploded when trying to pick them up. Breakfast on the 27th equally as bad with stone cold buffet, boiled eggs that had been...

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Helpful?
Thank johnled
Tobias K, Leiter Front Office at The Rilano Hotel Hamburg, responded to this review

Dear johnled, thank you for your stay and you "constructive" feedback. We are feeling sorry, that you had such impressions. Your appraisal is against all experiences we and also our other guest made. So I kindly invite you to contact me under tobias.kannenberg@rilano.com, so we can discuss your stay. Looking forward to your reply! Kind regards, Tobias Kannenberg Front Office...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The quiet located 4-star The Rilano Hotel Hamburg offers a terrace overlooking the river Elbe and Blankenese, a beachbar, a private pier directly in front of the hotel as well as a 24-hour-SPA. The Airbus headquarters are in immediate vicinity. All rooms of the non- smoking The Rilano Hotel Hamburg are air-conditioned with flat-screen TV, laptop safe, hair dryer, private bathroom and free WIFI up to 100MB. A lot of rooms enjoy direct river views with panoramic windows. Guests also benefit by 4 free drinks from the minibar every day. On the top floor you will find the SPA. From here you have direct views on the Airbus headquarters. A Finnish sauna and a gym with equipment from Technogym belong to the SPA. Free WIFI up to 100MB is available everywhere in the hotel. In the restaurant River View you can enjoy our rich buffet breakfast as well as regional and international specialties. The Fusion Bar, the summer terrace and the beachbar complete our gastronomic concept. With a total of 170 rooms and suites as well as conference facilities up to 220 persons it is the perfect hotel in Hamburg for business and leisure travelers. ... more   less 

Additional Information about The Rilano Hotel Hamburg

Address: Hein-Sass-Weg 40, 21129 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $98 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Rilano Hotel Hamburg 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Worldhotel The Rilano Hamburg Hotel Hamburg
Golden Tulip Hamburg
Hamburg Golden Tulip
Hotel Style:
#45 Business Hotel in Hamburg
#47 Romantic Hotel in Hamburg
#53 Luxury Hotel in Hamburg
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Questions & Answers

Questions? Get answers from The Rilano Hotel Hamburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Take a river facing room!”
 of 5 bubbles 530stefang, Jan 7, 2017 | Read review
“Elbe view is perfect”
 of 5 bubbles Jakupe, Dec 22, 2016 | Read review
“Order a view to the river, you will not regret it!”
 of 5 bubbles 606andersl, Nov 27, 2016 | Read review
“Double room with a view”
 of 5 bubbles 932nathalies, Jul 31, 2016 | Read review
“View over river adds interest, but does cost.”
 of 5 bubbles NeilR18, Mar 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question