We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Novotel Hamburg City Alster

Travelers' Choice award winner
05/14/2017 05/15/2017
1 room 2 adults 0 children
Great Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Novotel Hamburg City Alster
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

982 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Showing 249: English reviews
Start your review of Novotel Hamburg City Alster
 Click to rate
Reviewed 2 days ago NEW

Close to U-bahn/S-bahn to the airport. Close to city center. Quiet. Friendly but somewhat ignorant staff, I asked about tourist attractions (that I knew about as a tourist), the marathon (one of Germany's biggest), and to have a wake up call in the morning - they failed on everything. But I would stay there again, do to great rooms with...

Thank G0neFi5hing
Oslo, Norway
Reviewed 4 weeks ago

I was lucky enough to participate as an invited to the cut-e yearly congress. To highlight; - a delicious breakfast, nice lunch and dinner - perfect break service including different snacks - and a very service oriented staff Only not so positive, two slow coffee-machines. My advise, very nice and advanced coffee machines, but waiting for 10 minutes to reach...

Thank per_olav_hagas
About Hotel's Favorite Review
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Mr. Hagas, Thank you so much for this great feedback and the detailed & amazing feedback. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards from Hamburg

Reviewed 5 days ago NEW

Easy walk to man train station. Hotel is convenient, mass transit at the intersection. Nice, comfortable room, great WiFi which is free. Very friendly and helpful staff. The buffet breakfast was included, and was superb. Great for singles, couples, families, and businessmen.

Thank Robert B
United Kingdom
Reviewed 3 weeks ago

I stayed two weeknights at the Novotel Hamburg City Alster. It wasn't my first choice for accommodations but the extreme expense of rooms when booking for a stay during a crowded time from two simultaneous trade expos made it that I had to try this location. It turned out to be a nice stay, consistent with experiences I've had with...

Thank travelentuziast
Wiesbaden, Germany
Reviewed March 19, 2017 via mobile

This Novotel continues to be my favorite in Hamburg. Nice rooms, well equipped. Friendly and helpful staff, great breakfast choices, speedy WiFi, good location in the center... Not cheap but a good choice.

Thank Robinyy
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Robinyy, "My favorite in Hamburg" Wow! Our team is honored to receive such positive feedback - a definite highlight in our daily tasks. We are glad that you enjoyed again your stay and that you felt at home with us. My team and I look forward to welcoming you again soon on your next visit in Hamburg. Best regards!

Reviewed March 9, 2017

I recently stayed at the Novotel Alster with my wife and must say how much we enjoyed our visit. THis is the first time that I have stayed at a Novotel hotel and we both impressed with the hotel and service during our stay and would certainly recommend staying there.

Review collected in partnership with Accorhotels.com
Thank TrickyTrevLondon
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear TrickTrevLondon, it was our pleasure to have you and your family as our guests. We are very pleased that you enjoyed our services and your overall stay with us. I will gladly pass on your review to our team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly...

Le Mesnil-Esnard, France
Reviewed March 2, 2017

Location: next to U-Bahn station (Lubecker Strasse). It is close to a main road in the North-West of the City Center and convenient to comute from-to the airport via the S and U-Bahn Rooms in perfect conditon: clean, comfortable and well equiped. I enjoyed an upgrade in a superior room and the bed was excellent ! Great breakfast on the...

Thank Jean C
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Jean C, thank you very much for choosing Novotel Hamburg City Alster for your recent stay and for taking the time to write a feedback regarding your experience with us. We are pleased to note that we met your expectations and that overall you enjoyed your stay, the amenities, the comfort of your room and that you found our...

Leeds, West Yorkshire
Reviewed February 19, 2017 via mobile

The hotel was clean and well equipped as you would expect from a chain such as Novotel... We arrived early and they were going to let us leave our bags whilst we went to explore the city (stag do style!) but there were several rooms available so were able to check in and leave our stuff... The staff were very...

Thank clayton171987
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear clayton171987, What a fantastic review ! Thank you very much for sharing it with other travelers! I couldn't be happier to know you had an amazing stay with us and noticed the difference we're trying to make. I hope you took the most of the superb location of the hotel. Thank you once more for all your kind comments,...

Reviewed February 12, 2017 via mobile

The service was super nice and very helpful. The location is perfect, good food, nice staf, public access right outside the door I definitely recommend to everyone......kids love the breakfast buffet.

Thank Gri69ll9
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Gri69II9, thank you verry much for taking the time review our hotel following your stay in Hamburg. Its such a great satisfaction to see that you appreciated our central location, close to all public transportation, making it the perfect base to discover Hamburg. I'am also verry pleased to read that you had fantastic breakfast with your kids. Your kind...

Oslo, Norway
Reviewed January 23, 2017

This is one of the "poshest" hotels i have stayed at. The staff was welcoming and helpful. We absolutely loved our rooms and wished we were staying longer. They were spacious, clean and comfortable. The hotel is not far from the underground station, and it is convenient for a quick trip into town. I am certainly going back there the...

Thank Abena_Ruth
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Abena_Ruth, We are so happy with your review about your stay with us, we are thrilled that you enjoyed your time with us so much and of course that you would return! Looking forward to welcoming you back soon. Many thanks. Best regards from Hamburg

Questions? Get answers from hotel staff and past guests. Ask a question

221 photos of this hotel

Traveler photos: See what travelers like you saw

All Traveler Photos (149)
Bathroom (16)
Room/Suite (41)
View from Room (1)
Hotel & Grounds (10)
Dining (9)
Family/Play Areas (1)
Other (71)

Management photos: Courtesy of the property manager

All Management Photos (72)
Room/Suite (18)
Bathroom (1)
Dining (9)
Hotel & Grounds (9)
Business Center/Function Rooms (1)
Other (34)
05/14/2017 05/15/2017
Hotels you might also like...
Travelers also viewed these Hamburg hotels
Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
#55 of 318 in Hamburg
695 reviews
Show Prices
Show Prices
Show Prices
#65 of 318 in Hamburg
659 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel. ... more   less 

Additional Information about Novotel Hamburg City Alster

Address: Luebecker Str. 3, 22087 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $102 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Hamburg City Alster 4*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Hotwire, Agoda, Expedia, Priceline, Hotel.de, Travelocity, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Novotel Hamburg City Alster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Hamburg Alster Hotel Hamburg
Accor Hamburg Alster
Hamburg Novotel
Hotel Style:
#20 Spa Hotel in Hamburg
#21 Family Hotel in Hamburg
#39 Luxury Hotel in Hamburg
#39 Romantic Hotel in Hamburg
#42 Business Hotel in Hamburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Novotel Hamburg City Alster staff and other travelers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Novotel Hamburg City Alster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms are well sound proofed. I was in a corner room, with busy traffic, did not hear a thing.”
O4893HIrobertb, 5 days ago | Read review
“Ask for a room opposite the main street, it is much quieter”
travelentuziast, 3 weeks ago | Read review
“You may wish to ask a room facing the back of the hotel if you prefer a quieter room (my experience). Mine was very quiet.”
T5911DNjeanc, Mar 2, 2017 | Read review
“Standard is good enough”
ivod2016, Nov 2, 2016 | Read review
“silent rooms are at the highest floor and to the backside”
716wolfgango, Sep 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$89* /night
View Deal
View all 12 deals
Prices are for 1 room, 2 adults
Change dates