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Reeperbahn 1 A, 20359 Hamburg Germany
Lowest prices for your stay
Booking.com
$95
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Reserve now, pay at stay
Expedia.com
$109
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Official Hotel Site
$89
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Travelocity$109
Priceline$95
Hotels.com$109
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (796)
Room & Suite (416)
Dining (75)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ARCOTEL Onyx
Updated 11/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 347 hotels in Hamburg
Location
4.7
Cleanliness
4.7
Service
4.4
Value
4.2
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Parking garage
Wifi
Breakfast buffet
Breakfast in the room
Snack bar
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Safe
Laptop safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
133Restaurantswithin 0.3 miles
85Attractionswithin 0.3 miles
1089Reviews11Q+A48Room tips
Traveler rating
  • 564
  • 402
  • 77
  • 19
  • 27
Time of year
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Popular mentions
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Most Recent
Johan A wrote a review Jul 2022
2 contributions
When we arrived we noticed the air conditioning did not work. We specifically chose the hotel for the air conditioning since we had a long drive the day after. The staff was uninterested and told us to be patient since it might be slow. They assured us our room would be cool when we got back but that was not the case. We got another room but the air conditioning didn't work. The night clerk was very helpful and checked all the free rooms but they all had the same problem.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John B wrote a review Jan 2022
London, United Kingdom15 contributions28 helpful votes
We visit Hamburg each year and normally stay at the Raddison Blu, which has always been most enjoyable. For this visit we decided to try the Arcotel Onyx as the reviews seemed very impressive. 2 weeks before our arrival date the hotel charged in full for our 4 rooms, even though our booking was pay on arrival. The hotel had ignored our requests for refunds even though we had free cancellation policy up to the date before travel - subsequently, due to revised COVID restrictions we were unable to travel on our chosen date and therefore cancelled our booking free of charge. Following many emails to the hotel and Booking.com all seem to be totally ignored and no money has been put back into my account. This level of poor customer service is disgusting and this review is a warning to others that are booking this hotel chain in advance.
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Date of stay: December 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Reslimpan wrote a review Oct 2021
Rayong, Thailand2834 contributions798 helpful votes
Arcotel Onyx was a pleasant surprise. Very nice hotel with good sized rooms. Very comfortable beds. Great wifi with good speed. A small bar on the premises and a breakfast buffet in a nearby building about 30 steps away from the hotel as such. The hotel was very quiet and the views from my room on the 5th floor was good. I would highly recommend this place. Great value.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Johan176 wrote a review May 2020
Birmingham, United Kingdom80 contributions54 helpful votes
This hotel had stylish decor and the rooms were very modern and clean. However the air con was insufficient and when we questioned the staff about changing the temperature we were told the air con could not be changed even though this was not the case in my sisters room. The staff behind the front desk were not helpful and really let our hotel experience down. The location was perfect for exploring Hamburg and we loved the area.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Aaron O wrote a review Feb 2020
Waterford, Ireland13 contributions4 helpful votes
Excellent location, central to a lot of attractions, such as reeperbahn night life, u boat, volsparkstadion and others. easy to get to from airport too. Staff nice and hotel bar convenient. Rooms are modern and comfortable.
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Decem01 wrote a review Feb 2020
Waterford, Ireland36 contributions39 helpful votes
Spent 3 nights here,very central location.turn left for the Reeperbahn or go right to avoid it. Staff were very friendly and helpful and the rooms were modern with a brilliant shower. No iron in the room but asked at reception and had it dropped up straight away.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PhilippePL wrote a review Feb 2020
Sleaford36 contributions26 helpful votes
A very modern, business like, clean, tidy and very comfortable. No restaurants, but plenty around. Internet in my room was not very good, so had to use my mobile 4g signal. Breafast is okay. The room I had was very quiet.
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Date of stay: February 2020
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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T0niB wrote a review Nov 2019
Leicester, United Kingdom62 contributions64 helpful votes
Arcotel Onyx is on the corner of the Reeper Bahn. You go left and you have the Reeper Bahn but if you go right when you get out of the hotel you wouldn’t even know it is there. Hotel is up to modern standards. Clean rooms with everything you need for a pleasant stay.
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Date of stay: September 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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pgdahl wrote a review Nov 2019
Viby J, Denmark3 contributions3 helpful votes
A very pleasant stay in a large, well appointed theme room. I particularly enjoyed the nespresso compatible machine (although, there were no cups in the room that would completely fit under the nozzle) and the very large television. This is my 1st complaint: It was disappointing that there were almost exclusively German language channels and the rest of them were completely obscure. Which leads me to the second complaint: No secure internet. You have to go through hoops to get online and it is thus not possible to remedy complaint number one by way of Chromecast or the like. Anyways, overall a pleasant stay with pleasant staff in a great location.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Partera60 wrote a review Nov 2019
Saint Paul, Minnesota503 contributions111 helpful votes
This feels like a high-class hotel, without the high price. I felt like a queen, the staff were amazing, 24 hours a day. The room was modern, clean, comfortable and I loved the ceiling in the elevator and the carpet in the hallways. Breakfast was very very good, but not included. We came for a gig at the Mojo Club, which was literally 10 steps outside the door!
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
$117 - $201 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburgSt. Pauli
NUMBER OF ROOMS
215
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Frequently Asked Questions about ARCOTEL Onyx
Which popular attractions are close to ARCOTEL Onyx?
Nearby attractions include Skurrilum St. Pauli (0.2 miles), Kiezjungs (0.08 miles), and Panik City (0.2 miles).
What are some of the property amenities at ARCOTEL Onyx?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at ARCOTEL Onyx?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ARCOTEL Onyx?
Guests can enjoy a lounge and a snack bar during their stay.
Is parking available at ARCOTEL Onyx?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to ARCOTEL Onyx?
Conveniently located restaurants include Restaurant Ashoka, NOM vietnamese fusion food, and Gassenhaur.
Are any cleaning services offered at ARCOTEL Onyx?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at ARCOTEL Onyx?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at ARCOTEL Onyx?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to ARCOTEL Onyx?
Many travelers enjoy visiting Alter Elbtunnel (0.2 miles), St Nikolai Memorial (0.9 miles), and Altona City Hall (1.3 miles).
Is ARCOTEL Onyx accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.